I have been a patient here for a few years, mostly because it's where a lot of people recommended…read more I wasn't always entirely unhappy with the service; I just would often leave there feeling like no one was listening to me when i would tell them what was wrong. There were so many patients there all the time, I seriously felt like a number. I don't ever remember anyone calling me by my name except for the one who was calling me back to a room.
I went to them complaining of severe knee pain. It was so bad that i could barely drive, i couldn't sleep, i couldn't sit too long, i couldn't stand too long. I was miserable. "Let's get x rays of your back" which totally confused me but, okay, you're the doc. I left there a little confused. The x-rays don't show much. So, one MRI of my spine later, I got a call to set up physical therapy. I said, "for what?" That poor girl didn't know. I told her that I in fact, had an MRI on my back but no one talked to me about the results. So now I have to schedule an appt. It was with a physician assistant which I have no issue with because I always have good experiences with them, except this one acted frustrated that he had to explain anything to me. The MRI showed I have arthritis in my back, bulging discs, etc. That appt lasted exactly 6 mins. I left with more questions than answers AND a bad knee. I went to physical therapy which was a complete waste of time. There are so many people down there getting PT, that I would have to wait until my therapist was done with 6 other people before I knew what to do next. I went 3 times and gave up. I should note that every time I went there, they would say, "oh you're here for back pain" I would say, I don't have any back pain. My knee is the problem, and it still is. They continued to tell me that it was because of my back.
At my follow up appt, They gave me a cortisone shot, prescribed me meds and sent me on my way. Now I have to schedule another follow up, for what exactly, I have no idea. I get the PA again. This time, I sat and waited for him for 24 minutes, For the first 14 of those minutes, outside my room, I heard him talking to the nurses and joking around about what they were getting for lunch. (They decided to order pizza in case you were wondering) He came into the room and asked how my back was feeling. I said, "it's fine, it's been fine. My knee is still killing me though." He told me "Well, surgery is just going to make everything worse" (surgery? on what? I didn't even know what was wrong) I just stared at him. At this point, I knew this was the last time I was coming here. He sent me off with "Do you know any good chiropractors? If you don't, I know a few" I said, "no thank you" and I left.
Ill wrap this up by saying, I went through my insurance to find another ortho doc. At my first appt, I was amazed that there were only 2 of us in the waiting room, and the doctor I saw could not have been nicer. He HEARD me. He said, "I don't think this is coming from your back" after we discussed the problem and he examined me. "Lets get an MRI of your knee" well finally.
Turns out, I have severe arthritis under my knee cap, two foreign objects "floating" around, and my meniscus is frayed and torn.
These doctors are paid an astronomical amount of money. They aren't all bad, but at the very least, please just take some time to listen. Call me by my first name. Pretend I'm not inconveniencing you. That office is nothing more than an assembly line.
So, Mr Physician's assistant, I didn't find a good chiropractor, I decided to find a good doctor.
