Horrible company to deal with on the day of event. They don't care. Items ordered were forgotten, wrong tables delivered and the bad attitude and lack of concern were something I have not seen in a very long time Cannot recommend read more

Wedding in September, 2025. The company was wonderful. They set up and took down the tents and tables and chairs quickly and came to our house when they said they would. Nice to work with. read more

Arlington Rental went above and beyond to make my event a success! We rented a heated and enclosed tent for an event in early March in Chicagoland. Victor was wonderful and came out early to check out the space and give great advice. He and his teammate set up the tent and it worked out great even with rain and snow on the day of the event. Eve, was fantastic to plan with. She was very patient and kind and gave her advice with how to best prepare for our event! She almost felt like an event planner with such great ideas! She also helped throw in the free rental of rugs for the day of the event to help deal with the weather! I will most definitely use Arlington Rental again in the future! read more

Arlington Rental was easy to work with. Their website was helpful to see what they had in advance with all the prices so it was easy to put our order together. They had a good variety of tent sizes which was nice and better than other places I saw online. I also liked the option of the wooden folding chairs to make things look unique without spending money on chiavari chairs. They also accommodated a last minute addition of a patio heater to our order due to a quick change in the weather. Delivery, setup and pickup was seamless. My only issue was for our highboy cocktail tables, no one recommended floor length linens and sashes. All of my other linens were floor length and I wish they would have noticed that and made sure it all matched. When I realized I didn't have sashes for them, the delivery guy said I would have had to request them. I didn't think of it when ordering and I would have liked someone to make the suggestion. read more

I did an event at Soccer City that required chairs, table linens, and A/V equipment. Arlington Rental allowed me to take the A/V equipment to the facility days in advance to try it out. They also let me test the equipment with my laptop a few more times do to issues on my laptop. They were very nice. They delivered the equipment promptly. They were incredibly flexible. They even helped me over the phone with the amplifier when I was trying it out. read more

No customer service available all weekends. I rented a tent and a heater for an outdoor baby shower. The tent was dirty. The heater was horrible. It was rusty, loud, and the thermostat didn't work so it had to be turned on and off constantly. While using it for set up the day before the shower it stopped working. Called and never got a response. They didn't even call the following Monday when they picked it up no refund either for $135 heater that was unusable. Stay away from this place if you want a nice event. read more

I felt silly making a reservation for just one $7.00 table rental for a large family dinner. But they made me feel just as important as the person who would rent a large quantity of their party/event items. Very friendly and courteous. They even loaded it into my vehicle for me. They are now my go to place for party need rentals. read more

Arlington Rental had the lowest price around for chiavari chairs for my wedding. Everything was great up until the day of the delivery, which wasn't terrible by any means, just left some room for improvement. They only sent 1 person to deliver 200 chairs to a second floor room! It would have taken hours had the service staff not lent a helping hand and my husband and I not rushed over to the venue to assist. We were left to put 200 cushions on the chairs when Arlington really should have done that. The banquet staff also told us that all of the chairs were strewn around in the delivery truck when they were delivered. They looked fine to us and the chairs were beautiful. read more

Rented a carpet cleaning unit here. The vacuum hose on the outside, was so dirty I had to clean it in my bath tub. Then the waste water filter with the ball in it came off severely compromising the vacuum of the waste water. I called ahead to reserve this unit. They could have at least looked it over before it went out the door. Whoever maintains the equipment here does a lousy job. And what happened to your drive way ? It looks like you had a few IED's planted there. read more

We ordered a 30x40 tent plus chairs, tables, coolers, liner for a graduation party. I started to work with Eve about three months ago and she was just amazing. She guided me what I will need and not need. Rain was in the forecast and she called me 830PM two days before my event to discuss an option of another tent. Their men arrived on time and set up everything exactly the way we wanted. I highly recommended renting your party supplies from this facility. Thank you to Manuel too!!!! read more

Arlington Rental has some of the worst customer service I've ever experienced. My sister recently used them for my baby shower so when it came time for her bridal shower, I didn't hesitate to book a tent, chairs and tables with them for our backyard event. Unfortunately, my experience was pretty terrible. The office staff was exceptionally uncommunicative, even after I reached out twice via phone about repeated unreturned emails. I provided exactly what I needed based on my sister's previous order with all of my contact info so it should have been easy for them, but every step of the way was terrible. It took them 4 weeks with 3 unreturned emails before I had to go out of my way to call them to get a simple answer about what time they would deliver. When I finally got them on the phone, Manuel was aloof and uncaring, making it clear I was bothering him when I asked for a simple window for the tent setup time. I explained exactly what was written in the email he clearly didn't bother to read-- the party was at my 91 year old Grandma's house and I needed to have someone there with her so I needed a timeframe for setup and teardown. He assured me he would call 2 days before the party and offer a specific 4 hour window. He never called. We finally heard from the office the day before the party when they called my sisters phone number instead of mine. Despite repeated emails with my phone number provided, a contract with my name and phone number, and my direct phone discussion with them over the preceding days, they still couldn't get a simple phone number correct. Thank goodness the party wasn't a surprise because their negligence would have completely ruined the occasion. I ended up having to call the office when I got word from my sister that they were trying to schedule delivery. When I spoke to Manuel, he was exceptionally rude and unprofessional. He outright blamed me for the communication issue and told me this was all my fault (his words). I couldn't believe how terrible he was and the attitude he was spewing at me. He repeatedly blamed me for the issue, depsite me forwarding back to him the email correspondence where my phone number was clearly noted. He never took responsibility, and even escalated the issue by threatening to cancel the whole order. He was offensive and aggravating. They had me in a tough spot because it was the day before the party, over Memorial Day weekend and with very hot temperatures we're projected, we needed the tent. At that point, I didn't think I could get anything else in a short amount of time and I was pretty confident the office staff would figure out a way to charge me anyway. They had previously"lost" my credit card number as well. God only knows where that ended up. Getting a rough idea of delivery window shouldn't be a challenge.... especially when your customer has reached out repeatedly.  I don't know why they can't reply to a simple email. It shouldn't take a call to get them to halfway answer a customers question. More importantly, a business should be resposive to it's customers...or at a minimum, not call them names.  I addressed all of this with them on the phone and via email. They never even attempted to make it right. Worse, when they finally delivered, they only set up one of the 3 tables and STILL kept calling my sister's phone number. They never could get it right. The whole debacle made the entire event setup stressful, time consuming and frustrating...you don't hire a company to add to the drama of hosting a party. When you're planning a party, the last thing you need is an unresponsive vendor who is rude, unreliable and unprofessional. Avoid Arlington Rental! read more

Would leave zero stars if possible. I placed an order for a chair rental about a month prior to a small backyard wedding, paid additional fee for delivery. I called Arlington the morning the chairs were supposed to be delivered and was informed that they could no longer deliver to my address - whoever had scheduled the order did not know I was out of the delivery range. This was literally the DAY BEFORE MY WEDDING. Nobody could have called to inform me of this sooner? Had I not called myself to confirm the delivery time, would they have ever called me? Would I have been standing around the day of my wedding with nowhere for guests to sit?? I would not recommend this company to anyone, they offered no apology and simply suggested I come pick up the chairs myself. I have never left a review on Yelp before - I created an account specifically to warn people about this company after my terrible experience. read more

I've rented from several RENTAL companies before and let me just say, these people go above and beyond...... They were very nice and professional. Gave me advice on how to set up the room and even recommended some CHEAP decorating ideas... I will be going back! read more

We rented our outdoor wedding rentals through Arlington Rental. They provided excellent customer service and were professional throughout the wedding planning process. We typically had contact with Manuel who really helped us in determining the amount of dinnerware, flatware and glassware we required. Additionally, he gave us sage advice with the tent rentals as we weren't sure if we required flooring (the weather is unpredictable at the beginning of June!). He was patient as we tried to determine what our needs were and after several visits with Manuel we were comfortable with what the supplies we reserved. The crew arrived the day before the wedding as promised. The wedding was held at my parents' residence. My father requested that they park off the driveway as it could not withstand the weight of the truck. They accommodated this request despite the fact that they would have to carry the tent, tables, chairs, etc a little farther because of this. They were great! The weatherman predicted rain the day of our wedding and he was right! It was raining a lot that morning. My husband placed a last minute call to Arlington Rental as it became clear that we needed an extra tent to cover our ceremony site and our guests would not fit under the one tent we had. Manuel came to our rescue and a crew delivered and set-up our tent within two hours of the ceremony. I plan on using Arlington Rental for any future party-planning needs. I highly recommend this company; they are professional and provide excellent customer service. read more

I called this place a little before last week discussing the location and pricing with two different people as they have different staff that answer. i spoke to a guy named Sanjay regarding a quote, i did mention to him let me confirm some details i will call back and book. i have been calling this place everyday and yet they always tell me they will call back they're very busy. Today i finally got a hold of them early in the morning to my surprise with barrage of attitude. I spoke to someone named EVE LUIS or LEWIS. She was the sales manager and boy she was HORRENDOUS. she kept throwing in my face laughingly that how they didn't answer because they were busy and attending customers. So does that mean they don't give business to potential customers? i did mention to her about how i have been trying to get a hold of them and she just kept cutting me off and asking what do i want. After explaining what i wanted, she told me she would try to accommodate me as i was frustrated at this point and said why do i have to chase people to book and for them to turn around and tell me sorry we cant help you. She straight up rudely said well i expected you to be appreciating since i am accommodating, spoilers ahead she did not accommodate. she puts me on hold and comes back saying she cant help me. she was rude throughout the whole conversation as she tried to just get off the phone. i asked for her full name and she said I'm "being difficult" and she doesn't understand why and hung up on me. i wasn't being difficult as i tried to get an answer to why they're punishing me for not answering the phone when they prior committed to help out. i called back to speak to someone else and oh boy this sanjay guy is a character. stay away from this ill minded infested place. they do not know how to talk to people or don't even know what a customer is. WOULD NOT RECOMMEND to anyone spend your money elsewhere. read more

I was extremely disappointed. I placed an order for tables and chairs 13 days before my party, I spoke to a nice gentleman on the phone, he gave me a confirmation number and took down my credit card information. I called the day before the party when they were supposed to be delivered and they were going to follow up and call me back. Bottom line is they NEVER showed up! They never called to explain why. We just had an entire party with 80 people and no chairs and tables. EXTREMELY DISAPPOINTED!!!!!! read more