This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've…read morealways come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVA

Drew and Frank are great. All of their work is top notch and we're never had a problem afterwards.read more

Excellent professional skilled master plumber. Arrived promptly and explained repair in a easy to…read moreunderstand way.

Right in the middle of the stress of storing our furniture and getting our floors refinished, our…read moreshower and sink drain pipe became clogged. One quick phone call resulted in a rapid response and the situation was corrected. They are the best!

We live in an old house with lots of tricky plumbing and Hodges and Sons has always been able to…read morefind solutions and quickly fix many problems. They are very responsive and friendly. We've been happily using them for years.

Oh the horror of coming home to a hot, hot, hot house! My air conditioning system was not working…read more I called what I thought to be my faithful heating and a.c company only to learn their salesperson did not advise that when replacing the air handler 18 months ago, the condenser should have been replaced along with it. The new law is both must match. To make a long story short, there was no way I was ripping out a practically new air handler. And old faithful was uncertain if they could locate a compatible condenser. A client recommended Hofmeister to the rescue. From the moment I called, I knew I was in capable hands. Nancy, who answered the phone is nothing short of fantastic. Knowledgeable, calm and efficient. Sean, the air conditioning maestro is amazing. Nancy was able to locate a compatible condenser within 2 hours. Sean came to thoroughly check my entire air conditioning system for compatibility. Where do you get service like this today? You don't. Unless of course you call Hofmeister. If you are reading this review and need heating, plumbing or a.c. service...your search is over! Lucky You! Be sure and ask for Sean! You won't be sorry!!

great work - snaked out my drain and came over the same hour I called and charged extremely fair…read more In today's economy its tough calling a plumber but Hofmeister makes it easy!

Absolutely top notch professional service. The gentleman who came was right on time, and worked in…read moresuch a manner you would not know he was ever there, except everything is fixed. Truly a master of his craft, just as importantly he is not a crook out to grab as much as he can off you, a human being. Thank you for the work on my house.

If you're seeking a quality plumber, DeRiso & Sons is a smart choice. They offer quality & value in…read moretheir service. Used them previously in a home renovation, upgrading a hot water system, and a current commercial building renovation, installing 2 new restrooms.

They came within an hour and fixed our clogged drain. David was excellent and got the job done…read more Even fixed our faucet upstairs that had low pressure. He knew exactly what the problem was and fixed it. Water pressure is great now. Very knowledgeable and reasonably priced. Will definitely use again.

Great service , very professional! Quality work Answered…read moremessages promptly and showed up on time

Very professional awesome service I called at 8am and they…read morearrived quickly. Definitely recommend them. AJ Vigs

Had an excellent experience with Conway Plumbing. I called about a clogged drain and got a very…read moreprompt appointment. Mr. Conway did the job himself and I'm very satisfied with how everything turned out. Will definitely use them again. Highly recommend.

Contacted them about a pin hole leak on my hot water line. They responded quickly and scheduled…read moreservice at a time that worked for me. Great communication throughout the process. Fair prices.

Had a very good experience with Austin. He was polite,…read moreknowledgeable, and did the job he was here for. Everything however is expensive nowadays. He listed a few prices on things I will be needing in the future so all in all I give them a very high rating.