Good service and friendly staff ! Nice Experience ! Very…read moreKnowledgeable staff ! Would definitely recommend a visit to the store !

Purchased several firearms here. Good prices, knowledgeable staff. Good selection of used and…read moreunusual firearms.

Wanted to buy some Mags, they told me they were online sale only. I insisted that I was here and…read morethey were in the back why can't I buy them. I was told they would be online for buy by end of day on Monday. Check every day that week and called and they still weren't for sale online by Friday. I asked "why can't I just go in and buy the mags" and they said that's not how it works you have to wait for them to go online. As far as I l know they never listed the mags they probably just sold them in store to someone else. Never met a store that didn't want to sell something.

The store has a fantastic collection of firearms as well as anything you need. Everyone was super…read morenice and very helpful!!

Russ and Mellissa are great. They made sure I was getting what I truly wanted and genuinely cared…read moreabout what I was looking for and at a reasonable price. Great customer service. Will be back.

Brought in an old gun I wasn't using anymore and purchased a new one that I would use. They made a…read moreme a fair offer for the old gun and gave me a good price on the new one. They made the whole transaction painless. These guys are friendly, knowledgeable, fair and straight up. Ammo prices are very good too. Would definitely reccommend them.

Stopped in to say hello to the new owner. He was very friendly, had a good selection of new and…read moreused firearms. Offered me help in getting some ammo I saw online sent to his store at a very reasonable price to me.I have told friends to stop by to see him and welcome him to the shooting community. Look forward to doing more businees with him in the future.

Mike was very helpful finding my first Hand gun for me. The Smith and Wesson .380 EZ was just what…read moreI needed. I'm a senior citizen and needed home protection and peace of mind. Thank you

Absolutely disgusting experience with this place! At first I had high hopes because this is also…read morethe place where I took my test to get my LTC. Seemed friendly enough and decent retail section. I went back to get my first firearm and my application came back and they said they had to put a four-day hold before I could purchase the firearm. They tried to insist that I give them the money and purchase the firearm and just wait for the hold to be lifted and I refused. So I left. Went back yesterday to try to get my first firearm and went through the whole process again and this time they insisted I buy the firearm first and then sent my application through just for it to come back denied again! I immediately asked for my refund back because I'm not giving you money for something that I cannot take home with me. He handed me and appeals form and said go file an appeal and when you find out why you were denied then you can come back and we can just finish the process and you can have your firearm. I told him three times that I wanted a refund right then and there and he gave me three different reasons why it was in my best interest to just keep the purchase as is and continue with the appeals process. Then I get home and try to start the appeals process on the website for the FBI and was told that I had to obtain fingerprint cards and send them to the FBI and wait for them to be processed and then they sent me to another web page asking me for a fee to pay for processing etc etc etc. Well I completely got lost and ask them if they would help me with the appeals process and I called my local police department to ask if one of the clerks in the clerk's office could help me and they all said no. The website also told me that the appeals process could take months! Furious and disgusted at this point I went back in the following day to get a full refund and the same guy that waited on me the day before, Zack, insisted that he could not give me my refund back today because the two ladies that work in the office were no call no shows and never showed up for work. I said well there has to be a manager on duty or somebody that can process my refund. He still refused to give me my refund claiming he would take care of me next Tuesday. I told him that's not the law and that he has to give me my refund now. When he saw that I was getting upset he told me to shut up and that all of a sudden magically the lady that was a no call no show for work that day all the sudden appeared and told her to go cut me a check for my refund! I told him I paid cash and I expected cash in return. He refused to give me cash and eventually after several minutes appeared with a check and nodded for me to start walking outside with him. And as we exited the front door he told me to get out of his establishment and don't ever step foot on his effing property again. So I left. And as I was leaving he thought he was going to start lecturing me about how he was right and I was in the wrong. I did not stop to listen I walked away. Absolutely unprofessional and disgusting behavior and I believe it's a scam on their behalf to get people to give them their money and not give them anything in return.

S&W Performance Center purposely insulates itself from reviews for good reason. They contracted to…read morereplace a barrel on a Revolver for me and do a Combat Master Package on it. After 22 weeks of having my gun, they send a letter claiming they have NO barrel to pit on it... THE WHOLE REASON I SENT IT IN. My discontent fell on deaf ears and cold hearts. They just didn't care and made that very clear. After charging me for thelsewhere! work, they then kept it another 10 weeks before returning it to me. They are so arrogant that they find piss poor service and crappy attitude acceptable. Now I know why they intentionally shield themselves from customer reviews. If you need custom work... take your business elswhere!

Email reply to factory tour:…read more We would like to thank you for your e-mail and for contacting Smith & Wesson / Thompson Center. I am sorry we no longer allow factory tours. Due to the nature of our business Smith & Wesson does not offer factory tours to the public.

Nice little shop with easy access in and out. Prices are on par with other shops and the guy behind…read morethe counter was friendly. Decent selection of all types of gun and plenty of ammo.

The customer service that they offer is absolutely the worst I have experienced anywhere. The…read moreproducts that they offer are of high quality and well made for the most part but know that if you order something and it doesn't fit and there is a good chance it won't, good luck returning it. And note that most of their products seem to be designed for specific weapon models not just AR-15 or AK-47 even if that is how they are listed. From my personal experience they do not stand behind the products they sell. I will never my another troy product again.

Troy Industries offers state of the art rifle accessories. I have been to the Shot Show in Vegas…read moreand I must say that there are few companies that make similar products that come close. Everything Troy makes is Science first I I would trust these products with my life.