They were great! Very helpful. Great service. Made my job a lot easier. Pick up and drop off were…read morequick and easy. Equipment was exactly what I needed

Seriously a rude group of people. Not one of the 3 people was decent when trying to rent or return…read morethe machine.

Please save your time and go the extra mile to go to a different location. Customer service was…read moreabsolutely terrible. The gentleman also seemed overworked. He said we don't answer phones while we are with clients. I hope you're at the right store because if you're not I would hate to charge you a wrong store fee. Absolutely no customer service skills.

System down literally all day long.. not acceptable had to…read morecall back every 30 minutes for a whole day

I brought my new car to this location on June 8, 2026 for a trailer hitch and wiring installation…read more The experience was a disaster from start to finish. The installation took over five hours. When I finally picked up my car, warning lights were flashing on the dashboard. The installer told me he had accidentally disconnected a parking sensor during the job. A week later, when my niece sat in the rear seat for the first time, I discovered the interior trim had been reinstalled incorrectly, pinching the rear seatbelt so it cannot retract. This is a serious safety hazard. I also found one trim clip badly mangled, consistent with someone using the wrong tool, and a second clip missing entirely on the other side. I now have to take my brand new car to an authorized Toyota dealership for a full inspection before I can even trust that the hitch is safe to use. When I tried to contact U-Haul corporate to file a formal complaint, both of their published email addresses bounced back as undeliverable. If you value your vehicle, I would strongly recommend finding a professional installer elsewhere.

I had an absolutely stellar experience with James. super intelligent. super communicative. helped…read morewith my bike rack and gave me some great tips for the road. thanks James!!!!

Small but they do a good job!…read more Brian I think is the sole proprietor/mechanic at this location. Went through here for 2 truck rentals, he gave us the 10% military discount and 10% web discount and went through all the insurance options with us. $400 cheaper than the same equipment from U-Haul, with 2 additional travel days. Only issue was with the truck trailer. Someone didn't coordinate properly, so we had to pick that up from their Tacoma location. Worse, a piece of the trailer broke while we were loading my husbands '68 mustang onto the damn thing, getting that all sorted out cost us almost the whole travel day! That was a pain, but not I think a reflection of this location or Brian's work. I would go through here again for sure.

Today's temp is above 90, and the van just blows hot air. Too late to return the vehicle. There's…read morean expectation that everything works when provided. Very unhappy.

No muss, no fuss dump truck rental. Friendly, attentive staff…read more The Chevy pickup body dump truck has seen better days but it worked for me (moved 3 cuyd of soil one trip and 5 cuyd of mulch another trip). Recommend reading all of the policy signs (Loss Damage Waiver, credit card hold fee, etc) before renting so you are informed since they don't really review these policies with you as stand procedure; Or just ask questions about them at time of rental.

So, I rented a car in Oregon and planned to return it on Sat, 9th. My estimate for that was…read more$616. I returned it a day and a half early and they charged me more. When I went to talk to them and ask them to explain it, the one guy was explaining that we rented it a week plus a day plus a few hours, so the rate was more. I explained that I haven't even had it a week and the few hours late is really just early tomorrow. And even so, how did it get to be more than our estimate?!? His co worker, Brandon jumped in and said that he literally just checked it in and any questions about the bill, I'd have to call the office in Oregon where I rented it from. I was confused because I understood them to be all one entity. He was firm that he couldn't help and I'd have to talk to Oregon. So I was understandably upset that these two gentleman couldn't count days and see that I had the vehicle less than a week! Instead of being helpful, they refused to even consider what I was saying. As I walked out, I mumbled (not as quietly as I thought) "idiots" as in someone who can't count 7 days probably shouldn't be in this business and it's idiotic. I go out and get in my car with my family. Brandon followed me out, knocked on the passenger window to I rolled it down. He said there was no need for me to be upset. He was being professional and explained why he couldn't help. He demanded an apology and then when I just looked at him, he said that he would accept my unspoken apology. I wait for him to start to walk away and i started to pull out, window still down. I heard him mumble something as he opened the door to the building. My 11 year old says: "he just called you a f'n b." (Except he didn't abbreviate it, because he said it as he heard it. ) Worst customer service ever!!!! I cannot imagine what possessed him to storm out to my car, to knock on my window, to demand anything after he refused to provide any customer service!!! I picked the car up on a Friday and returned in Thursday, how is that a week, a day and several hours??? Sadly, even though we received wonderful care in Oregon, I will never use budget (or avis as they were together) again!