Very knowledgeable and while they may not all be perceived as friendly they will give you honest input. Their magazines are much more fairly priced than classic arms. Their ammo appears to be as well. If you are interested in a silencer, this will likely be your best bet in the area. read more

I went there to get a can for my honey badger. Customer service was legit! They knew what they were talking about. VERY knowledgeable! Special ordered what I needed. Did the paperwork and the fingerprinting there on station. A week later went and picked up my item. I will definitely go back. read more

Bad customer service from the start was totally ignored while workers walked right pass me with no acknowledgement at all

Terrible experience. The communication from Arms Fair Store was awful ! the attitude was rude and unprofessional. Definitely not how you treat customers. Won't be buying from here again.and they don't returns on attachments read more

I don't even know how longs it been now . But I still have not received my refund after weeks of asking. The communication with this store is god awful . They said I could pick up my refund check originally . Then days go by and no one contacts me and I call and they say they have put the check in the mail . It's like they wanted to make this process as difficult and make we wait as long as possible to get MY MONEY BACK ! Thank you so much for wasting even more of my time . And making me wait even longer . Can't say a nice thing about this place . read more

The service can be hit and miss. The trading prices offered are extremely low. I would never recommend trying to get a trade-in with this store. They give you pennies to the dollar. A couple of folks are working. There can also have a very hit and miss attitude I would definitely recommend either Academy sports if you're not looking for anything exotic. Range USA have a friendly team and they gave a reasonable deal on trading guns. Much better than Arms Fair ever could be. Well, I understand businesses need to make decisions on trade-ins. That is why I have chosen to go to other dealers. They tend to be more reasonably priced, and sometimes even cheaper on the new gun. I'm looking for. It's also about not taking your long time. Customer for granted period. Being civil and courteous is really important especially to a repeat customer. You guys can be very sometimes he and I've heard some savory discussions in the shop that don't make me feel comfortable. read more

Unfair always has good service and are very professional and knowledgeable of their products

Andrew is the young man that helped me at Arma Fair when I picked out the product I needed. He was the only one that greeted me immediately when I came into view while walking to the counter. He listened to what I was trying to explain and walked me right over to the shelf. Andrew even stayed with me to take the time to find the right size. Andrew also made sure I had the product on correctly and did not allow me to walk out the store looking crazy. Great job Andrew! Customer service was outstanding. I can see myself coming back and asking for Andrew for more help. Thank you for a great experience. read more

These guys are awesome! I went in a little before close to get started on an NFA item and they were more than glad to assist me. Very knowledgeable about the products and the process so it was easy to understand and feel confident about my purchase. The products are priced fair similar to online. I look forward to doing more business with them. read more

First time visiting this store. I was greeted almost immediately even though the store was quite busy. By the time I had made my purchases I had been helped by 3 different clerks. Each one was very knowledgeable and explained in detail the items I was looking at. I highly recommend these guys. Prices were very competitive as well. read more

I've purchased multiple items here over the past few years. The staff is incredibly knowledgeable and is extremely generous with their time. I did not have a solid understanding about NFA purchases, trusts, and ATF procedures. I spoke with multiple staff members over several visits and they answered each of my questions courteously and helped me navigate the complicated world of NFA purchases. I would absolutely recommend this store to anyone from the novice gun purchaser to the collector. Thanks. I will be doing business with them again. read more

What is it about locally owned firearm shop salesmen in Memphis? Went in to buy some ammunition and two shotguns and was treated like an imbecile. Dude, given the size of firearms in your shop you must be compensating for lack of size elsewhere. Wake up. Your customer is always right. My $5,000 spend is going elsewhere. Oh, and please wear a mask for your customers' safety. read more

I just went in for my second NFA purchase of 2 silencers and to convert a couple weapons to sbr. They make the background check seamless. It is now all digital and they do the finger prints and passport pics at the store. They do digital submission which does decrease the wait time. These guys know their stuff. They are always polite and responsive. As far as the bad reviews given here, it's like these people are shopping at a different store. They likely got their background checks turned down or something. This is a clean family shop that runs by the rules. You really can't go wrong by them. read more

Went in today to get my gun repaired. The gentleman immediately acknowledged me and told me it was best to send it back to the manufacturer since I have a warranty. He was really courteous and had great customer service skills. I would definitely go back and recommend this place. read more

If I could give a zero star I would. Came into the store as a female veteran. Told me to get out of their store they were not selling me a gun because they assumed that I was buying it for someone and not myself. To treat a service member with that amount of disrespect is outrageous and will never recommend them. read more

Love this place!!!!! They were very helpful and knowledgeable!! I just got a new Glock from them and they made it smooth. Great prices on magazines and ammunition too..... Give them a try.... You won't be disappointed read more

I wouldn't, in a million years, normally review a gun store. I walked in here on a whim, thinking, 'Oh, is this a medieval decor store?' Der. Nope, it's a gun shop. And, while I'll say it's probably a 'good' selection of guns as far as that sort of thing goes -- they do offer additional arms, such as paintball guns, camping supplies, and (and I think this is great) some self-defense arms, such as stun guns and pepper spray. So, if you're looking for a place to pick up a little bottle of pepper spray for your purse, I'd recommend this place. read more

Arms-Fair - Guns & Ammo Near Me - Cordova, Tennessee

Overcharged me by more than $200 for an APX compact. I've attached the receipt here as proof. If it's just by a little bit, I can understand the price difference. But they took advantage of me as a first-time gun owner. Do your research and stay away! read more

Arms-Fair - $325 here - Guns & Ammo Near Me - Cordova, Tennessee

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I just picked up an online ordered high-end pistol, and was afraid to go in this location after reading some of the other reviews! What I found was cheerful and courteous salespeople-even though my gun has just arrived to their store the night before. They have a LARGE selection of pistols, new and used, and from what I could see, at competitive prices. I'll sure shop them when looking for my next gun! Oh, their FFL fee is $45, not $30 as shown on the online site I used. read more

They are NOT inconsiderate pricks. They are really considerate half pricks that I would highly recommend. When I'm not in there with my wife and or kids I may sit on the floor for half an hour petting the owners dog. He's da best boiiiii..... read more

I've been a long time customer of a larger local store, but I haven't gone back since I discovered Arms-Fair. I'm always welcomed with a warm hello, and immediately asked"what can I do for you?". The store is clean and orderly. The customer service reps take time to explain things to you. The people complaining about a fifteen minute wait might want to take this into consideration, because they will give you the same undivided attention when they serve you without the condescending attitude that you get a the larger stores in the area. Yes, they are a smaller store, but they make up for it in customer service and quality products. I've had no problems with transfers. I understand that a store may prefer to sell their products versus doing a transfer. For that reason, I always purchase something else, usually another gun or a hundred dollars or more in accessories. This is my favorite store in the area. read more

I've visited several times for help with some maintenance issues. The gunsmith here is top notch. He was able To resolve the issues I had when another shop (classic arms) was unable. They are busy, but they treat everyone with respect and will spend the time required with all customers. I would suspect that some of the poor reviews and first time gun buyers in the shop high or drunk. I've seen several turned away for this reason. read more

My wife and i went here today. We were helped by Andy and Mike. First off. The level of customer service was outstanding. Anyone saying poor customer service is not shopping at Arms fair in cordova. No way possible. I went to buy one gun. Our first gun ever. I ended up buying 2. One for my wife and one for myself. My wife was afraid of the idea of a gun until Mike showed her an amazing .22 she was comfortable with. he went out of his way, not trying to make a sale or being pushy and rude, but he went out of his way to make my wife feel comfortable. If i could have tipped him i would have! After deciding to get 2 guns, Andy spent a nice amount of time showcasing and describing everything to my wife. This was without a doubt solid service. Also within 30 seconds we were greeted when we came in. I already told my cousin to come check out this place! Any business I can send them I will, and for one main reason. I was not treated poorly. I only had an idea of what i wanted but he must have spent 30 minutes showing me different firearms before i decided. He was very patient, instead of blowing me off since i was kind of wasting time. if you go to Arms fair go see Andy or Mike! Phenomenal people that will treat you right! I cant speak for the other employees as they did not assist us but i am pretty confident they are the same. everyone was happy and helpful! read more

Arms-Fair - What we bought from Arms fair! Best place ever! - Guns & Ammo Near Me - Cordova, Tennessee

I had an excellent first time buying experience here. A gentleman named mike helped me. He was very knowledgeable and had answers to all my questions. They had the pistol I wanted at an unbeatable price. Process was super smooth and I will definitely be going back to them for any future needs 10/10 service!!! HIGHLY RECOMMEND read more

I gave this location three chances to make a new customer. They have failed. On the first visit I went in to check out the location and their inventory. They have a limited selection of guns and accessories which would not be as much of a problem if they at least had good customer service. I was in the shop for about 20 minutes and was never asked if I needed any help. I left the shop having not spoken with any of the several people that were working that day even though the shop was almost empty. I gave them some consideration that it might have been an off day and went a second time to get a holster. After looking around at all they had to offer and pulling a few off the wall to check on quality, even opening some of the boxes, I finally had to go ask for some help. It took more than 15 minutes just to get someone to help me and they were never very polite. I ended up buying the holster anyway. It was not overly expensive, but not a good deal either. On my third visit I came in to return the holster as it did not fit the handgun as they stated it would. That tells you what good the customer service did me on my previous visit. Upon trying to return an item I bought off the shelf they told me there would be a 20% restocking fee. This was absolutely absurd. I bought it off the shelf, they did not order it for me. After about 10 minutes of arguing with them about it, the owner finally came out and said they would waive the restocking fee this time. Well, they don't have to worry about a next time because I will never be back. I highly suggest that you find another gun shop to go to for any of your needs. Just my suggestion, good luck if you go there. read more

This was my second visit to Arms Fair. I'll admit this visit was better then my first but it's still hard to say they are worthy of two stars. At least I was acknowledged this visit which was a relief. Today while I was in the store a customer called them regarding a gun transfer to the store. I was shocked to hear how the employee spoke to the customer! It was even worse when he hung the phone up. His words were "I could care less about his damn gun transfer". I immediately expected the older gentleman to say something to the employee but he said nothing! If one of my employees EVER spoke to a customer like that I would go into damage control. I will stick to the other gun store who value my business. read more

If I could have left 0 stars I would have. The employees are as worthless as they are rude. I was hung up on 3 times while sitting on hold. This is the second time I've delt with them. The first time I was looking for a gun and received NO help what so ever. I wandered around the store looking for help for about 10 minutes. When someone finally came to assist, Richard was not helpful...in fact he was the complete opposite. Left the store empty handed and unhappy, I would NEVER EVER recommend this store to ANYONE... P.S. I've had better experiences with Guns and Ammo on summer....and that's says ALOT read more

Been trying to calls for days before I waste a trip there about a gun. They never answer the phone. Called multiple times in multiple days and haven't had an answer yet. Shows how much they care about making money and new customers read more

The people that work here are racist we got plenty unfriendly stares and they had attitudes when I asked a question and when ready to purchase fire arm they they said I needed to update the address on my FAL and I said ok when home updated it and went back the next day with the confirmation.i got there a hour and 30 minutes before close and they said they where closed I calmly walk away and sat in my car not to long after a white man walked in and he was not turnt away . read more

This place is very unprofessional especially about transfers I came to store and asked about my transfer it was my very first time and some rude guy told I have to wait until he gets too it it's now going on 5 days and still haven't gotten a call about my order read more

My second time in here. I ordered a rifle online and had it delivered to them to do the background check and transfer. It was delivered several days ago so I stopped by to pick it up. When I asked about it the answer I got was "Did you receive a call from us?" I said no, but UPS delivered it two days ago and I was nearby. I was told "" We haven't logged it in yet so you have to wait till I call you". Pure arrogance. Once I pick up my rifle I'll never use them again. I get better deals online, but I have moved over to Academy Outdoors. Great guys behind the counter, there to help and make it easy for the customer. I read more

Arms fair was one of those stores I passed many times and never stopped. Finally after going in to find out some information I was offered excellent help on every subject and topic I asked about. Eventually, I purchased a gun and they did more than anyone would have done, I appreciate all of their help service and great information! read more

I frequent all the local gun stores, Guns & Ammo, Arms Fair and Tactical Investments in Collierville. All three of these stores and their staff are top notch. To all of the cry babies on the other bad reviews, don't expect anyone to be happy to spend much time with you on your $20 transfer fee. It's basically a slap in the face to the store owners who pay high rent for them to be able to offer you a brick and mortar store to come buy what you need immediately, and you cut them out of the sale to save $20-40$ from some online deal you found. Also, don't cry when they let you look through their store without asking you if you need help like some car salesman. If you need help, ask for it and I'm sure they would be happy to help you. Staff is extremely knowledgeable on anything and everything firearms related. read more

Great staff in this store that is always pleasant. Good pricing and in stock position for the most part. Their knowledge is almost untouchable in the Memphis area. Highly recommended. read more

Awesome service. They spent a lot of time talking to me about silencers, even though they knew I wasn't actually going to buy one that day. Have some great firearms and AR parts in there as well. Very knowledgeable. Will definitely be back read more

This is a small shop. I don't begrudge them for being small and having a small inventory, my issue is that they list "gun transfers" as a service on the website but leave out very important information. They do no want to transfer guns for you. They go out of their way to insure they are the most expensive possible way for you to ship a gun to another location...but they do not tell you this on the website, nor on the phone. After speaking with the owner on the phone he said it would be a $30 transfer charge. I got my paperwork in order and brought the gun to the shop only to be told by the employee "You know it'll be cheaper for you to do this yourself, don't you?" He then suggested I just drop the gun in a box and mail it myself. I informed the guy that would be against the law, since a non-licensed person can't ship a gun via the post office. It would be a blatant violation of Federal Law. I further explained that's the reason I'm standing in front of him. He...a licensed dealer CAN ship by USPS and it's a much cheaper way to do it. He then said they don't use the post office, they only use FedEx. It was a large waste of time. If the owner had simply told me on the phone "we only ship by FedEx" it would have saved me a lot of time. As it is, I took off early from work to get there, ran all over town getting the stuff I needed (i.e. the gun and paperwork) only to be told at their counter "You know it'll be cheaper if you just do it yourself, don't you?" So, my message to Arms Fair is that if you don't support the customer, the customer won't support you. I buy a lot of guns, but I will not buy one from you in the future, you've already wasted more of my time than I can recover. Either tell people up front that you only ship via the most expensive route possible or quit advertising the service. To do any less is very poor customer service. read more

When I told the guy what my gun was (DB9 ar style pistol) and issue he told me to sell it and buy a new gun with out even trying to make an attempt to arrange a time to look at it. I wouldn't go there for any gun smithing with that kind of attitude. read more

I really do not know what these other people encountered to give this business such bad reviews. Every time I have been in the shop, they have been very helpful and willing to answer questions even when I did not buy. It is a small store so I really don't expect to find a huge inventory on hand. When it comes to NFA items, (suppressors, short barreled rifles and shotguns etc) they are VERY knowledgeable. When I purchased my suppressor, they walked me through the ENTIRE process including the trust documents. They coordinated they work necessary to get my rifle ready to accept the suppressor. Everything, literally everything was handled through them. They made it smooth and painless. All I had to do was wait on the BATFE. Every time I have been in, they have been courteous and even engage in casual conversation when not attending to other customers. And no, I don't work there or related to anybody who does. I will go back. read more

I've been to the store a few times now. They have everything I need. If not, they know how to get it or where I can get it. The staff is helpful and knowledgable. This is all I need in a gun store simple as that. The selection is dynamic. This is a good place to practical defensive weapons. Thousands of different types of firearms are available, most of which are not very useful in day to day life. That is to say, I don't need some rare .22 lever action of whatever for my daily carry use. Reading some of the other reviews, I have to say there are some real bitches out there. Who buys a holster without bringing you gun anyway? And what is it with the need to be coddled? Maybe they would feel better if participation trophies were handed out at the door lol! Man up people. Bobby, Out. read more

I've been in and out of gun stores in Memphis, Cordova, Germantown, Collierville Area for a long time now. Purchased several things from the various vendors and have been overall satisfied. Let me tell you why I will never, ever go back to Arms Fair. Perhaps a gunshop isn't the place to associate or ask questions pertaining to firearms? I know that when I have gone to Arms Fair, I was never made to feel like I was appreciated when I was there. I have purchased, out of necessity, from that place, even if it was higher price, because I merely needed the part or accessory fast. Not once, not even after I made large purchases there was I ever treated like a valued customer. Cold looks, unbelievable raised eyebrows when I asked to view specific inventory , and a condescending demeanor are the reason I will never go back. One associate even huffed and puffed in response to his co worker asking him to come see what I needed. You're at your job, idiot, not a place for you to play your computer and hopefully beg you for your assistance. If you really need something only they can get, then by all means, go. But if you want a great place to shop, with knowledgeable people, and a welcome atmosphere, then I'm pretty sure I could suggest another place....heck..I won't even mention that it's Classic Arms...whoops.. read more