This business couldn't have been anymore kind to me when I was in Michigan last weekend. My kids…read moreand I were going skiing at Timber Ridge and on the drive there I noticed my car sounding really bad and was not driving right at all. It was Saturday around 2:30 and I was so worried I wouldn't find a place open to help me. I stopped at the Ace Hardware in town and they directed me here because they were still open to 4:00. I drove there and spoke with Brian (the owner) about my car. He took my car out for a drive and said he thought it was probably a wheel bearing gone bad. I had to drive back to Indianapolis the next day and had kids with me etc. I needed it fixed now. He was not able to help me because his shop was full and they closed at 4:00. BUT he started calling other places he thought might be open to see if they could help me!! He found a Firestone in Kalamazoo that he spoke with and said asked if they could help me today. They could!!! Brian actually knew Rick who worked there for 20+ years and told him I'd be right over. So I thanked him profusely (and his wife, Brenda) and drove slowly there. Well Rick @ Firestone got my car all fixed and I couldn't be anymore grateful that Brian from Family Auto went above and beyond finding someone for me to go to. On top of it all Brian CALLED Firestone to make sure I made there ok. Amazing kindness!!! All I can say that people that show this amount of kindness and caring to a stranger have to a great business that cares!!! I made it safely back to Indy the next day and couldn't be any more grateful for Family Auto (Brian and Brenda, owners) for helping me find someone that day. Good caring people still exist....!

From the owner: Specializing in: - Automobile Parts & Supplies…read more- Auto Repair & Service

I had to get my headlamp assembly installed, as well as replace my drive shaft. I was shocked at…read morehow they were able to do it all for about $1,000.... They found a used driveshaft, with almost no miles on it... for $600. Everything was all figured out before they even called. I had other stores try to sell me things I did not need and they even had terrible prices. I had my car looked at prior to taking it in so I was well aware of what needed to be done. Family Auto did not try taking advantage of me and treated me with respect, even though I was a woman.... Girls you might understand where I am coming from

If anyone ever needs new brakes on their vehicle, avoid S&K at all costs. I got new brakes and…read moredrove to the school and home yesterday and I could smell burning but thought it was from the fire in town. I then went to Kalamazoo and my right front brake was smoking. The owner completely ignored any responsibility and said it's not his fault. No wonder he had a same day appointment instead of being booked out like everyone else. Just another incompetent and shady "mechanic". WHAT A SCUMBAG!!!

Mike did what he estimated for the price he estimated. The only glitch was getting parts in a…read moretimely manner.