Terry rebuilt my deteriorated chimney from the roofline up and repaired and tuckpointed the…read moreexterior brickwork around my home. He is friendly, knowledgeable, highly skilled, and takes pride in his work. Thanks!

BEWARE: Do not use Terry Holter or Twin Cities Masonry…read more On 3/1/24 Terry at Twin Cities Masonry (TCM) provided an estimate for two projects I was considering at my home. I explicitly asked that he break out the prices for the two projects, as I was getting numerous estimates for the work, and wanted the ability to easily compare and choose what portion of the work I wanted any particular vendor to complete. He provided the following: 1) A stucco repair for cracks in the stucco on my chimney. a. Recommended a complete chimney tear-down and rebuild. $24,500 2) A minor repair and resetting of some cosmetic stonework on the front of my home. a. Recommended new footings and reset stones with new mortar. $1200 To complete the contract, Terry wrote "$25,700 or circle choices." After receiving several other estimates for the first repair, with no other vendors recommending a full chimney rebuilt, I chose a vendor who was able to complete the chimney repair for $3800. On 4/29/24: I emailed the executed contract to TCM, and followed up with the mailed copy. As instructed, I crossed-out the chimney work, and circled the portion for #2 - the cosmetic portion of the work and mailed it with a check for $600 - half of that work, as instructed on the estimate. On 5/13/24: since I had heard nothing back from TCM, I sent a follow-up email. On 05/14/24 at 5:05 PM, Terry Holter from TCM called me to discuss the contract. He asked what happened with the Chimney repair, and why I had opted to not have him do that work. I told him I went with a vendor to repair the stucco for that work, rather than replace the entire chimney. He then said he wasn't interested in doing the second part of the work for the $1200 he quoted, and suggested that he would do it for $2400. I told him that wasn't acceptable, as he had quoted $1200 for that portion of the work, and told me to circle which portion of the work I wanted to have him do. He said "ok, if you want to play it that way." I told him I wasn't attempting to "play" anything, and simply expected that any contractor would abide by the terms of their written estimates. He said "well, it may take a while to get to you then." I told him that was fine, as it was cosmetic work, so he should contact me when he can fit this work in between other work, as I know it isn't a large job. At that point, TCM proceeded to ignore my repeated follow-ups: 06/14/24: I sent an email: "Good afternoon and happy Friday Terry, I wanted to follow-up on the executed contract I mailed on 5/15, with a check. The check hasn't yet been cashed so i wanted to confirm you received it. Please let me know. Thank you." 7/10/24: I sent another follow-up email: "Good morning Terry, I hope your summer is going well. I wanted to follow-up again on our contract, so we can get the work scheduled. I haven't heard back from you since our conversation in mid-May, and while I know the work is not top priority, I do want to get a sense of approximate timing." 08/07/24: Good morning Terry, I am again following up on the executed contract. I have received no response at all to my repeated inquiries. The only time was our phone conversation on May 14th when we confirmed the work to be completed under the terms of the contract, and you indicated the work would be scheduled as your existing jobs allowed. While I understand summer is a busy season, and I can be flexible for the work completion date, I do deserve a response and at least a provisional start date. The favor of a response is appreciated. As always, you may also reach me by voice or text at XXX-XXX-XXXX. 08/07/24: For the first time, Terry responded to an email from me as follows: Hi Aaron, Is this a joke? We have no executed contract... The proposal wasn't sent within the 30 days of the original proposal date and thus was revoked as it states on the proposal as it also states we will not be bound by an oral acceptance. I have no idea why you continue to email me. I have no signed contract or deposit from you and have no interest in working with you. Good luck with your project. Best Wishes, Terry Holter Twin Cities Masonry 2002 Ramlow Place Saint Paul, MN 55116 612-702-9210 terry@twincitiesmasonry.com Summary: 1) TCM is recommending repairs that go far beyond the scope of what is required, to enrich themselves. 2) TCM is attempting to change written estimates after the fact, to charge far more than originally quoted. In cases where customers refuse to allow this, TCM then simply refuses to honor the original estimate - effectively "ghosting" their potential clients. 3) TCM then claims to have never had such a contract or agreement. Terry Holter and Twin Cities Masonry are a business who I would never work with, given their shoddy, unprofessional and unethical business practices.

Roofing Michael thoroughly inspected our roof, found hail…read moredamage, reported it to our insurance company, was able to negotiate for a complete reroof, although they were reluctant, and even got them to cover the damage to our fence, even though he wasn't going to be replacing it.

Roofing - St Louis Park MN. Not sure why this says CA…read more Michael provided a competitive bid for a new roof for my 1926 craftsman cottage. The home required new sheeting. He also suggested an improvement to add facia to the home to help preserve the roof rafters. Michael was a super good communicator letting me know when the work would be done. He properly arranged for city permit and inspection. His crew was great - clearly knowledgeable and so respectful of my gardens. They did a great job - you could see how well everyone worked together to get the job done and they really did a nice job of cleanup before leaving the site.

Pro24 Contracting is an exceptional exteriors company. After a shoddy and almost costly contractor…read moreexperience, I was leery about the process, but Zach moved at the speed of trust over a quick sale. He walked me through the process and brought strategic experience managing insurance claims. Over a year in the making my property looks amazing with new roof and siding. The timeline went as expected. Even with a few minor hiccups and interesting old home reveals, Zach and team brought a can-do attitude that never sacrificed quality and care. I highly recommend Pro24 Contracting for your next exterior needs. In a business saturated in options, this family-oriented business knows what it means to not just win the sale, but earn a lasting customer.

We had a large hail storm come through our area and Zach, Shane, and Dakota helped us work with our…read moreinsurance company and made it a painless process. They were able to make our 100 year old house shine like a diamond again! We discovered a few extra layers of siding and some rotted wood that they were able to take care of hassle free during the construction phase. Thanks to the whole team at Pro24!

We hired Bill to tear out our old concrete patio and lawn and install pavers, new sod along with…read moreall new sidewalks. This was done very late in the fall of 2019. We did not have a chance to access the work, as it snowed shortly after he completed the job. Come spring 2020 we noticed that a large portion of the pavers have settled towards the house, which causes the water to run towards our home. The reason for the landscaping in the first place was because of this issue, which is now worse than it was before.   As for the sod, the yard was never graded and fill was not laid appropriately so the sod could grow. We are left with a very rough yard of dead sod. The only thing that was done properly was the sidewalks, which Bill subcontracted out. The sub contractor came to our residence twice asking for payment even though Bill was paid in full. The sub contractor still has not been paid. 01002339275-00 9 We paid over $18,000 for this landscaping and are left with and absolute disaster. We had several other landscaping companies come to assess and to have the work done properly which we already paid Bill to do will cost at least $7,000. Mind you when we told the other companies what we paid for the work Bill attempted to complete they were astonished and said we were severely overcharged. We have requested Bill pay for us to have the landscaping done properly. We are not asking for reimbursement of the entire amount, but just what we will have to pay to have it completed properly. Bill has refused so we have no other recourse than to file suit. In the process of doing so it appears this will not be the first time Bill has been sued. Appears he operated under a different business name and was sued by another individual, as he has several judgments. We would highly think twice before hiring Bill to do any work for you.

We used Rare landscapes to update our landscaping and added a fire pit to our backyard. Bill and…read morehis team did a great job. Bill's response time for questions was timely and he was easy to work with. We will have him back to do more work on our property!

We had such a great experience with Incline Exteriors. We've had leaking in our garage for 2 years,…read moreand have had Safe Basements, a landscaper, another general contractor all come out to try to fix it. No luck, and the wood had started rotting. We were really scared. I called Incline and they put me in touch with Pete, who is the nicest young man. He is so fast with communication - he responds within a couple of hours via email. He came right over, measured and gave me an immediate estimate - all the while telling me that he didn't think him installing gutters would fix the issue. I mean, he could have just sold me gutters, but they're HONEST people. So I ended up buying the gutters because I'd tried everything else, and they were very reasonably priced. Fast installation, and my husband just looked at them - they installed gutter guards without us even requesting them! That was such a nice surprise. So I had them out again to see if they could troubleshoot the leak. Within 10 minutes, the guy seemed to isolate the issue and made a recommendation. My husband just fixed it and the leak stopped. So Incline saved us a ton of trouble and money by just being good guys. Finally, I cross a dangerous intersection with my children everyday which is near their business. They're the most considerate drivers, and always pause to look for pedestrians in the crosswalk. I know that might be a silly thing to point out, but their attention to safety is important. I'll be a customer forever - thanks for everything.

Project bidding process and customer service was terrible. They came out for the appointment, but…read moredid not want to be bothered to write up a bid for my project, HONESTLY if you can't write up a bid for my project (which is just typing) Why would it be good hire you to fix the roof? They didn't follow up, i had to call them to try to get a price, and when i did get a hold of them they forgot about my bid, then just gave me oral guess 2500-3800K for my project and then call me back later the same day to give me another oral guesstimate of 6500-7000 K for roof repairs. They seemed unorganized, lazy, and didn't want to do my project. It would've been better if they declined early instead of wasting my time and theirs.

Sam Viens has been attentive and helpful to fix the lawn after the big snow fall we got last month…read more But I think I'll look for a snow BLOWING service in the future.

Sammy and team did a wonderful job. They did edging around the entire home, planted shrubs, and a…read moretree. They also completed the edging with large 2 1/2 inch rock. They were very thorough and completed the project on time. I would highly recommend them.

Good snow removal in Minnesota is vital! I have been extremely impressed with the quality snow…read moreremoval that New Earth Landscaping has provided. Shawn is always responsive on the phone and returns calls immediately. I'm pleased. I'm very very very pleased. Tickled. Good job New Earth Landscaping! Keep up the good work!

Horrible Company! They were supposed to clean up our grounds…read moreand leaves over a month ago. We live on a golf course so this is also important for the golf course to have our grounds nice. It is now almost December and has already snowed and they still have not done their job. Everytime I call them which is around once a week they tell me they will take care of it within the week and then they always make excuses why its not done. Stay Away from this company!!

I'm using Hogan Concrete again this year to replace/repair a sidewalk and the apron to my garage…read more Last summer I had them remove an old patio/retaining wall and install a new stamped concrete patio and retaining wall. I received multiple quotes on the job, and their price was reasonable. I found the owner, Gary, delightful. He was knowledgeable, did what he promised, and went above and beyond in customer service. Moreover, he and his crew were the hardest working contractors I've ever encountered. If I could give them 10 stars, I would. It's an easy choice for my concrete work this year after last year's experience. Our new patio has become our favorite "room" of our house. We installed a gazebo on it and spend a lot of time there in the summer.