The builder of our townhome in OTR put our furnace and AC on the second floor to get more airflow…read moreto the third floor. We ran into a problem with the AC drain overflowing to our kitchen ceiling in the second floor. We called Tarvin for help as we needed someone soon. Dave came over the next day and we got service at a reasonable price. Dave not only fixed our problem but spent time helping us figure out how to prevent the issue from happening again. He took us step by step through the process and even explained that it's actually pretty normal to have some buildup in the pvc pipes from dripping water lines. This was above and beyond and much appreciated. And we weren't gouged the service. When this happened we were concerned because we have had bad experiences with plumbers in the past. Tarvin is our go to plumber from here on out.

I'm unsure why carbon plumbing has such a high rating. They told me the soonest they could unclog…read moremy toilet was in 5 days. That's not very responsive when it's your main toilet. It seems that the moto of Tarvin Plumbing should be "If you want quick service, go elsewhere."

I would strongly discourage anyone from using United Heating and Plumbing…read more We had our entire HVAC system replaced less than three years ago, and the ac unit has already broken down four different times. A system this new should not be failing repeatedly. The last time the owner, Matt, came out to repair it in April, we told him we were concerned that the air conditioner itself might be defective because of the constant problems. He told us to "trust him," reminded us that he owns the company, and assured us that if anything happened, he would come back out and take care of it. My husband believed him as he had been great to work with up until this point. Now, just a few months later, our HVAC has been broken for over a week. Despite the system still being under the warranty we were told the company provides, we cannot get anyone to respond. We have called and texted all three phone numbers we have for the company multiple times and have received no response. When you spend thousands of dollars on a new HVAC system, you expect reliable equipment and a company that stands behind its work. Instead, we've dealt with repeated breakdowns, unfulfilled promises, and now complete silence when we need warranty service. Based on our experience, I cannot recommend United Heating and Plumbing.

Updating my review. Matt came in a couple years ago and installed a full new HVAC system in my…read morehouse. This year I noticed that it wasn't as cold as it should be. I called him in and he admitted it was likely a mistake they had made installing and it created a small leak. He recharged the system so we had AC while he could schedule us for the repair. Weeks went by. I talked to him and he said he'd call me that evening when he got home to schedule. That never happened. He is now blocking my calls. While he was a good price an very pleasant to work with he has now proven that he does not back his work. WARNING to all. In my mind the highest value is how well the company backs their work and products. Very disappointed.

great service and work done was v. good. their special of $88 for a drain cleaning was super…read moreand when the plumber arrived he told me for the 2nd drain cleaning it would be $75 each! Offers like this are great

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

Langdon was able to come earlier than scheduled and he called ahead to confirm our availability. He…read morewas on time professional and completed the work without issue and completed for the quoted amount. Thanks!

Langdon Black and LNK Plumbing are excellent. You will not be disappointed in the quality of their…read morework! He verified that the problem was fixed correctly, and he cleaned up everything before leaving. They honor their commitment and stand behind their work! HIGHLY RECOMMENDED!

I wanted to use Roto-Rooter because of its reputation, but my experience with Alex rinner has been…read moreincredibly frustrating. I was simply trying to get in touch with Alex Rinner regarding a follow-up question after receiving a voicemail. Instead, I reached someone in Chicago who said he knew who Alex was but had no directory, no direct phone number for the Cincinnati office, no way to transfer me, and no voicemail option. It was surprising that a national company couldn't provide basic contact information for a local representative. Communication has been extremely poor from the start. I was told my concerns would be addressed and that someone would get back to me, but I never received a response or any resolution. On top of that, the pricing has been inconsistent and keeps changing, leaving me feeling misled rather than informed. At this point, I'm not even sure how customers are expected to reach the appropriate local office when follow-up questions arise. Good customer service starts with clear communication and accountability, and unfortunately, I experienced neither. Based on my experience, I would recommend considering another company if you value transparency, reliable communication, and responsive customer service.

Had a kitchen and associated shower stall plugged up. Andy was very knowledgeable and got the job…read moredone in about 20 minutes; however, he was on site for an hour and twenty minutes gabbing.

My hot water water heater went out and they came the same day and unfortunately it was broken. we…read morefound out the poor thing was 22 years old and just couldn't do it anymore. They have the most amazing staff! Jodi is the one who answered the phone and ,WOW, is she friendly and knowledgeable! I could have spoken with her for hours. She got me hooked up with a great new tank and payment plan and they were here in 2 days!! as we all know, it can be difficult to find a reliable, upscale bonded, licensed, insured company. So do yourself a favor and call them!!

Very helpful and awesome service! Arrived on time and was able to diagnose the problem quickly…read more Jerick was great!

Very responsive when I call for service. Friendly and…read moreknowledgeable service representatives. They have actually come to my house within an hour of a call.

Dan came through for us again! We were headed out of town for a holiday weekend when we received a…read morecall from one of our tenants that the water heater was leaking and not functioning. Dan fit us in on a Friday afternoon before a holiday weekend. No extra charge for the emergency work. He and his crew are the absolute best!

They responded fast, had someone onsite within an hour, and provided a complete, tidy repair for…read morenot-emergency prices. I'll definitely use them again!

Professional, friendly and customer service oriented…read more Really explained everything we needed and answered all our questions. Really smart and intelligent salesman.

I had a terrible experience with this plumbing company. The customer service was unprofessional…read morefrom start to finish, and the pricing felt like a scam. They originally quoted me $850, and only after I mentioned that I normally pay around $400-$500 for this service did they suddenly lower the price. The technicians who came out were disrespectful and did not seem skilled or confident in what they were doing. Three days later, the exact same issue happened again, and I had to call a different plumbing company. The second plumber confirmed that the job had not been completed correctly and that important steps were missed. Overall, this company caused more stress, more mess, and more expenses. I would not recommend them to anyone.

The price was 2x what other pricing was. It is almost price gouging. The employee said the price…read morewas high because of the franchise fees. The morale of the story is to use a small independent plumber.

We have used Anderson Hills for different jobs over the years but most recently to fix a leak in…read morethe water meter pit. They addressed the problem quickly and were very reasonable in their pricing. Roll forward 8 months and we had the same issue. They came out in a timely fashion, fixed the problem that was likely due to the long cold weather we had over the past months and offered an apology for the hassle (not necessary in my opinion but appreciated!) There was no charge since they guarantee their work for a year. I highly recommend this business!

Quick, professional service from really nice people. They got my kitchen sink working again and…read morewent above and beyond.