We had been without hot water for 3 weeks waiting for our warranty to get approved. We got to a point where we couldn't wait any longer and called Roto-Rooter. They came out that day, assessed our situation and had us up and running before 5:00! Jonathon was so great, he worked quickly and efficiently. Would absolutely call him again! read more

I had a terrible experience with this plumbing company. [[HIGHLIGHT]]The customer service was unprofessional from start to finish[[ENDHIGHLIGHT]], and the pricing felt like a scam. They originally quoted me $850, and only after I mentioned that I normally pay around $400-$500 for this service did they suddenly lower the price. The technicians who came out were disrespectful and did not seem skilled or confident in what they were doing. Three days later, the exact same issue happened again, and I had to call a different plumbing company. The second plumber confirmed that the job had not been completed correctly and that important steps were missed. Overall, this company caused more stress, more mess, and more expenses. I would not recommend them to anyone. read more

The price was 2x what other pricing was. It is almost price gouging. The employee said the price was high because of the franchise fees. The morale of the story is to use a small independent plumber. read more

While the customer service and service quality of this company are high, the price is just not justified. I had a call out for a jammed garbage disposal that took less than 10 minutes to resolve and cost $374. While they do good work it is just not worth it. read more

[[HIGHLIGHT]]Roto-Rooter advertises 24/7. We had an emergency where sewage was backing up into our home. It was about 9 pm.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They have a call person answering phones through the night, but having an actual technician is another story.[[ENDHIGHLIGHT]] They advertise 24/7 but don't actually offer it. They get away with it because they have a person that answers the phone after hours. read more

They lied! They sent in 3 different teams to assess I needed $19,000 in repairs. Had another company come- scoped drain- it was 99% a lie. There are a couple small issues- they're 80 year old pipes. Def do not need or "emergently" need all that work. Beware!!! Do your due diligence before they steal your money for work you don't need done. read more

Did another job with Roto, I had Kayden P. and it was another great experience! [[HIGHLIGHT]]2 for 2 so far with the employees I had with Roto definitely would request for them again.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]They did not arrive when they said they would - had to ask if they were coming.[[ENDHIGHLIGHT]] After being quoted $480, my husband and I augured the drain for free. read more

You all charged me $400 and sent this heavy set man who sat on my broken toilet when I asked for him not to do that. He didn't move so I went into the other room, gave him some space. I asked if the problem was fixed. He said, "Yes" It was not fixed. I had to call Dooley PLumbing and they charge $299 and fixed the probelm. I asked the guy from Dooley what he did and he showed me (in the basement). I asked if that had been fixed; he said it had never been off. You all never reimbursed me my money. I will never use you again. read more

Never, never, never use these guys. While an emergency might feel like you need to settle for them, I assure you there are not many emergencies that will be worth it in the end. They do NOT clean-up their job site when they are finished (imagine what that might look like with what they are dealing with), but instead have a "service" they provide from another unit of their company that will be more than glad to do it....at a tremendous cost. We had a sewer line back-up, contacted them, and they came out. When speaking with their dispatch, I specifically made mention of job site cleanup and she said, "Of course!" and made it sound crazy that I would ask. When the technician (David) had completed the job, he refused. He said he would have his manager contact me. His manager (Tony) said they have two different units that perform the plumbing portion and the cleanup portion. The cleanup portion would be out the next day. He also said it was covered by most insurance agencies. (I Googled it after our phone call, and that's not true.) A sales rep showed up and said it would cost $2000!!! It is not covered by insurance and we ended up having to clean up the mess ourselves. Don't use these guys under any circumstances. Over-promise, under-deliver. Pass everything on to the next person you deal with. EDIT: *Found a company that did Roto-Rooters cleanup for $300, not $2000 like Roto-Rooter was going to charge. Avoid these guys read more

Roto-Rooter Plumbing & Water Cleanup - Here is the mess they left for us that was "our responsibility." Notice the white drywall in the background - Plumbing Near Me - Cincinnati, Ohio

I have used them twice now, each time they make up some problem that urgently needs to get repaired. Last time it was a hole in my main line & a dip the first time. I used a different service today, the hole was non existent, unless you count a hole from my laundry room & the dip in the line was a lie. They wanted $6500+ for each of these non existent problems. Use someone else, they're unethical. And that's coming from someone in the trucking business of that tells you anything. read more

[[HIGHLIGHT]]I scheduled a same-day appointment for a sewer line cleanout.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]3 times I called to let the company know there was a street fair in the neighborhood and to have the driver call me to get detour instructions.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]An hour after my "be there in 30 minutes call" (from the office, not the plumber) I call and am told the plumber is at the property speaking to my tenant. He never got (or read) the instructions so parked a block and a half away[[ENDHIGHLIGHT]]. When we finally got started I showed him a screenshot for $100 off. He said I couldn't use that because I had already used it - 2 years ago! - and that $100 came "out of [his] pocket." When writing the invoice I insisted he write about coupon denial. In the end he did give me the discount but only because I'm sure he knew I'd be calling the office. When finishing he said I could get a free camera scope of the line that day. I told him I didn't have any more time that day but was available Thursday. He said he'd put in the order but couldn't guarantee it would be free. [[HIGHLIGHT]]On Tuesday I called to see if anything was scheduled and was told I had an appointment for 8-9 a.m. Thursday. That was the first I knew of it[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I explained the situation and asked if the scope would be free. The agent said she didn't know and that I'd have to ask the plumber Thursday. I cancelled[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Their communication is HORRIBLE.[[ENDHIGHLIGHT]] read more

Rr did good work and responded and diagnosed the problem quickly. However they are very, very expensive. The service call was $700 and repair of my sewer line cost $6800. Great work if you want to pay for it read more

Completely agree with previous posters: this company is simply not ethical and management do not care about your experience. Their service and process for replacing my water heater was unprofessional, dangerous, and misinformed. I have taken my complaints to Roto-Rooter both locally and HQ, with no result. Their response went so far as to blame me for undertaking the work they recommended, which was based on the plumber's assertion that there was carbon monoxide leaking out of the brand new water heater they installed. A scary issue! OF COURSE I'm going to move heaven and earth to fix said problem. Their recommendation resulted in my undertaking nearly $1,000 in additional work that was proven to be extraneous by another company and without use of the new hot water for 10 days while I waited to "fix" the problem. RR is nonplussed with my complaints about the professionalism of the two plumbers they sent, their product knowledge, and the scary situation they told me I was in. One revealing thing I learned in this process about RR, and admitted to me by Joseph Nixon in management when I asked point blank if their plumbers carry carbon monoxide testers: the answer is no. Their plumbers do not test for carbon monoxide and do not have the ability to. So BUYER BEWARE, they're installing gas-connected devices and couldn't tell you whether they're correctly connected or not based on carbon monoxide readings. They use their hands to test for air flow, which is what my plumber did. I believed him when he told me it wasn't flowing correctly, and I feel like a fool for doing so, as it turns out there was never a problem to begin with. When handling gas-connected appliances, why a professional company with so much danger and risk related to their work and the home they are working in would not continually test for natural gas/CO levels with an mechanical device that can certify safety is truly inexcusable. I'd highly recommend Williams Heating and Air for your pluming and HVAC needs in Indianapolis. Roto-Rooter is simply unsafe and not up to par with product knowledge. read more

On January 26th 2022 I called my local Roto-Rooter and explained that I had a clogged kitchen drain. The woman I spoke with told me that she could have someone out that afternoon. I made the appointment and inquired about their pricing structure. She said that "it depends on the job." That afternoon the technician showed up. I showed him the problem and he told me that it would cost $565.00. I was shocked and I freely admit that I agreed to the price since our sink could not be used and had also started to leak due to the standing water. I know I could have told them to leave, but I didn't (had I known the price to free a clogged drain at the outset I certainly would have shopped around). Less than an hour later the problem was solved. The average plumber in Westchester County charges around $175/hour. When I called the local Roto-Rooter this morning and related the above I was told that, "that's the standard price for a clogged drain ($565.00)." Why were they unable to tell me this when I called initially? She said that it is Roto-Rooter's policy not to give prices over the phone. I feel that this is a disingenuous business practice that is in place to take advantage of customers who are anxious to have their plumbing problem resolved as soon as possible, before further damage can occur. This is just like someone selling bottles of water for exorbitant prices after a natural disaster or N95 masks for $20 each during the pandemic. I emailed Pat Swanson at customer service and got a non-response. I then telephoned and left a message and got no response. Telling, I think, that they would not comment on their pricing structure before or after the job. read more

tried to scam $6,800.00 from me for an unnecessary new main water line

If I could give Roto-Rooter negative stars I would. They are con-artist and are only interested in maxing your insurance claim. I had a simple water back-up due to a hard rainfall. I had 3 inches of water in my basement. Instead of sending a plumber first they sent a self proclaimed "water clean up guy" who had no tools and all he did was take pictures and process to have me tell him what my maximum claim could be (5k or 10k) then go figure it's going to cost me 5k but wait that doesn't include the water removal they are telling me thats the cost to clean after the plumber removes the water. I told him no, that's ridiculous I just need this 3 inches of water out he promptly said ok nevermind the plumber will be here when he gets here. What!!!! I contacted them at 4:30 am and he came at 8 am. The actual plumber did not show up until 4 hours later. Worst service ever they are theives Do NOT USE. Don't trust the name or advertising they do bad business. I'm 78 years old and never been so upset with a service. read more

I just used Roto-Rooter for a backed up kitchen sink. There was someone at my door 55 minutes after calling in my request! (Independence, KY) Dwayne was the plumber that showed up, and he was very professional and courteous. Not only is the drain cleared, but he was so conscientious of the clean up. He also started my dishwasher and waited for the first cycle to drain just to make sure there wasn't a leak. This is the 2nd time we've used Roto-Rooter and we've been very satisfied both times. Thank you! read more

Curtis came to the rescue! We were in the process of getting new floors installed, which included the bathroom, but last minute, the people couldn't finish the job because of a broken toilet and sink! Curtis was very professional and saved the day! He came within hours of calling... Same day service! Much appreciative! read more

We have used Roto Rooter a few times and are always pleased. Today was another great experience! From the initial phone call to Dave showing up to repair the shower. Everyone was professional and the problem is solved!! read more

We noticed late on Friday evening that our water heater was leaking so I got online and scheduled an appointment for the next morning. I was so happy to see that I could schedule something so quickly on a weekend. I also liked that there was no service charge for them to come out and assess the situation. There was only a charge if they we told them to make repairs. Jared was our technician and he was very knowledgeable and helpful. He installed a new water heater for us the same day and was gone by 5pm that night. Great service!!!!! Will call again for other plumbing issues!! read more

This is now the third time we have used roto-rooter cincinnati in the past 2 years for plumbing services. Each time they have been very quick to respond to our service requests, fixing the issue very quickly and with high quality work. The most recent experience has been the best and was even the most complicated of the 3 jobs. We had water supply lines rerouted, waste lines cleared and Re-plumbed for our laundry area. Russel came out on a Saturday within 1 hour of our call and gave us several options and estimates for each. We decided on the best option for us and he came back the following day, a Sunday evening, to complete the work. This ended up being about a 6 hour job. Russel was a true professional and explained everything he did and why he did things the way he did and answered all of our questions. Highly recommend root-rooter. I will look nowhere else for all plumbing needs in the future. read more

I am a "widowed" Senior who lies alone with my two doggies & my kitty. As a 77 year old I'm unable to get around very well, so when my main drain in the basement overflowed I knew I had a serious problem. I called Roto-Rooter and in about one hour two technicians arrived and reviewed my problem. They offered several alternatives and options with pricing, to fix my problem. They were very professional and polite and after I selected the best option for me they went to work immediately. They corrected my drain problem promptly and completely. I definitely will call Roto-Rooter again for any and all drain or plumbing problems I may have. read more

Tech Chris came out today was early! He had a trainee with him. They were both very professional. The drain in our laundry room needed augered. We had a coupon, but it was just a little expensive for our taste. The techs were both awesome! They even cleaned up their mess and didn't get it on my carpet! #plumber #RotoRooter read more

I needed service on both toilets and a tub drain (I threw this information at the plumber when he got here). I had to wait for service longer than I expected, however, the staff kept me updated and called to let me know I hadn't been forgotten about. I understood why they were running behind when my plumber arrived. He walked me through each item and told me what to expect. He made sure to reassure me that my situation was not unusual, and he completed each task without making me feel embarrassed. He even cleaned up my mess! I must also add that I called 4-5 places and this company was the only one to assure me of same day service. My plumber was Zach W #0181 read more

We liked that they came to our home without having to pay a service call, and the price quote is the same whether evening, weekends, or holidays. The service man was very professinonal and clearly explained what needed to be done to fix our plumbing issues. He had a video of the sight where the problem lies, so I felt he was correct with what needs to be done to prevent this from happening in the future. read more

My disposal was completely clogged so I called Roto Rooter. They were able to come out within hours of my phone call. I received a confirmation email to confirm my appointment and received a phone call when they were 30 minutes away. Nick was the inspector that came out to our home. He was extremely knowledgeable and identified the problem right away. He was friendly and courteous. The price to fix the disposal issue was reasonable. I will definitely call Roto-Rooter again if any future problems arise. read more

Chase, #1887, was great to work with. He came to our home in Waynesville, Ohio, within the timeframe allotted. He communicated with us every step along the way to get our septic pump replaced. He was professional and fixed the problem. read more

Kevin Coffman (Tech 2227) came to inspect a drainage hole that was leaking water around my furnace area. Since this drained into the foundation there was little he could do to clear the blockage so he did not charge me a service fee. It's just so rare nowadays that you do not have to pay for a service fee even if what you need repaired is unrepairable. I will gladly call them back in the future! read more

Roto Rooter was timely with our issue. The technicians were very professional and easy to deal with. I am definitely pleased with the experience. read more