Michael Giacomazza April 14 at 11:28am · This was my original post that I thought I Lost about my Experience at ARNOLD CHEVY BUICK OF BABYLON, N.Y. Thought I would just post it again. This place cannot receive enough BAD PRESS as far as I'm concerned!!! Worst Service I have ever received at any car dealership in my LIFE!! Made a service appointment on line and got a confirmation to come in @ 8:10 am on 4/9/18. Service adviser told me I didn't have a appointment after I told him I got the 2016 Chevy Silverado 1500 from New Jersey this Saturday. He said I should bring it back to Jersey, then he said he was a week behind in service and he would try to get to it in a couple of days. So I left it and and called on 4/10/18 to see if anything had been done yet? Guy on the phone couldn't find it and someone would call be back. NO ONE CALLED!! So I called back again and this time , this guy said yes they were working on it, BUT WAIT, No one was working on it!!! Someone would be calling me back with what was wrong. When would I be getting this call? Did I get a Call Back ?? NO, I DID NOT!!! So I sent the service appointment web site a message DO NOT TOUCH MY TRUCK !!! I WILL PICK IT UP 4/11/18 IN THE MORNING!!! WITH MY CELL PHONE #. When I got there in the morning, they could not find the keys to my truck!!! Then I was asked if could read and I didn't have a confirmation for service! said I could and showed them the printout for the APPOINTMENT that I Didn't have!!! They said it wasn't their fault ,it was TECHNOLOGY!!!! I drove the truck home to find that they had removed the BATTERY HOLD DOWN IN THE ENGINE COMPARTMENT AND LEFT IT IN MY CENTER CONSOLE INSIDE THE TRUCK!!!! CAN YOU SAY ENGINE FIRE!!! I had to install it in my driveway at home!!!! The thing is I was test driving this truck and had decided to return it and buy a 2018!!! BUT NOT FROM THESE CLOWNS!!! Sorry I Didn't mean to Insult Clowns! Can you say POOR CUSTOMER SERVICE and DANGEROUS REPAIR PRACTICES!!!!!!!!!!!!!!! Went to Chevy 112 and Bought a 2018 Chevy 1500 Double Cab Silverado Z71 April 25, 2018!!! That what happens when you Screw your Perspective New Customers!!!!! read more

WOW, what a wonderful experience it was for me to lease my new 2016 Buick Cascada from Arnold Chevrolet Buick. Jordan B was my salesman and from the moment I walked in, to the time I drove my Cascada home, it was truly a GREAT experience. I have NEVER had a more wonderful experience in leasing as I had with Jordan. No BS, no gimmicks, just doing everything he could to get me the best deal ever!!!! He was always available for me when I had questions and the day I picked up my car he came in early to meet me. He spent a great deal of time with me in going over the entire car, making sure I was comfortable driving home. He told me to call him if I had any questions about the car. For me as a widow and being older, I can't tell you what it meant to me to have a salesman not take advantage of that and make me feel confident in my purchase and that I did indeed get a great deal!!!! To top it off, the finance manager John G called to go over paper work etc and he said he lived near me. I was hard pressed to get a ride from where I live to Babylon and he offered to pick me up and take me to get my car!!!!!!! Truly unbelievable!!!!! My prior experiences with the financial manage when leasing was always a horror for me. I would be in this room with the financial manager and he/she would be yeling at me that I had to take extra coverage for dings, dents, loss of keys extend coverage etc and they were relentless!!! Not at Arnold Chevrolet Buick with John, he explained everything asked if I wanted anything and when I said No he said "ok" No pressure...what a relief for me and a great experience!!! Both John and Jordan were more than wonderful to me and couldn't do enough for me. I love my new convertable and I am telling EVERYONE about Arnold Chevrolet Buick and Jordan and John. Thank you Bill Tuchler for building a great team of good honest people!!!! They are very dedicated to you, the dealership and the customers. It's worth the trip to the southshore to do business with you!!!!!! What a WONDERFUL experience for me at my age. I'll be back and so will my family and friends. read more

I was in the market for a new car and went to many dealerships and test drove a variety of different cars. I had narrowed it down to the Equinox and the Jeep Cherokee but in the end I chose the Equinox because I felt it was not only the nicer car, but the dealership made it so easy from the first time I walked in there. I dealt with Gary Davidson and he gave me a great price and even found extra incentives for me to lease this car at the monthly price I wanted. At 2 different Jeep dealers they started high and when I said no they kept going down in price. I hate that nonsense. Gary gave me a great price from the beginning (less than the Jeep which had a lower sticker price than the Equinox) and that was the price I paid. No nonsense, no fuss. It was, by far, the easiest car leasing experience I have ever had. And I couldn't get over how quickly it was all done. Every time I have leased a car before I was there for many hours and then you have to sit wit the finance guy and listen to all of the nonsense. This was quick, easy and a great experience. I highly recommend Arnold Chevrolet and go see Gary, he was great! read more

This is my second experience at Arnold Chevrolet and I will go back again and again thanks to Joe. He is a true gentleman and salesman he listens to your wants and needs and does not try to give you something you are not looking for..My first experience I leased a Encore which is a great car and my first car I truly picked out I really liked it but a bit too small...Then I was back and worth the wait waiting for Joe ..I looked into the Equinox which I am enjoying driving thanks to Joe..Went into to the showroom told him what I had decided on and within days I drove it off the lot I love it!! Thank you Joe you are truly professional and a wonderful salesman, I will be back when this lease is up for my third time and you know what they say the third time is a charm; but you Joe are a GEM..I highly recommend Joe to anyone looking for a car and no nonsense sales talk if you do not know what you want Joe will steer you in the right direction... Thank you again FSR read more

The first time I walked into Arnold Chevrolet, I felt so at ease, the staff were Super Friendly, that's when I made up my mind to purchase a car from them. My Salesman was John Locascio. He knew the type of car I wanted, the color and all the options. The car was delivered! I test drove it, I loved it the minute I saw it, he went over every detail with me pertaining to all the paperwork, and the features in the car. He also helped me with another car dealership in Huntington Station that I was having problems with, as far as returning my lease back to them. If your in the market for a Chevrolet or a Buick, Arnold Chevrolet/Buick is Highly recommended! John Locascio is Awesome, also Jeff helped me out as well, he was very helpful the day I stopped by when John was off! Bill Tuchler, the General Manager was very kind and accommodating as well. Love Arnold Chevrolet! and my 2016 Chevy Malibu Premier! read more

I have been going to Arnold Chevrolet for years.I purchased a few new vehicles from them.The staff is the best and the service center goes above and beyond. I was always treated like family with the whole team that works for them. I was looking for a specific vehicle and AL found me the car and had it transported to the dealer.He went above and beyond.The salesmen are very relaxed and friendly.Steve Scuderi is the gentleman who walked me through the process and it was the easiest ever.Mark the service manager went over the car from top to bottom.The finance manager John was efficient and made everything very easy. I would personally like to thank them and the behind the scenes staff.Job well done You must visit the dealer for your next vehicle I guarantee you will definitely be impressed. I love my new car and will be going back regularly for service and modifications.Thanks Arnold Chevrolet read more

I recently bought my pre-owned Buick here and they made it a very enjoyable and easy experience. Joe W is a fantastic salesman, He took care of everything and there was no bs involved. He was straight forward, honest, and he knows his Buicks. The price was fair and they didn't add 10 different fees to the price like a lot of dealerships try to do. I shopped around to a lot of dealerships on LI and in Queens, and after dealing with so many salesmen who lie about the price, patronize you, and don't want to give you the time of day, it was very refreshing to get someone like Joe who was friendly and straightforward. John the finance manager was also a very nice guy and straightforward. Overall I'm very glad I stumbled into Arnold Chevrolet after being disappointed elsewhere....I will definitely be recommending them to anyone who asks! read more

Recently purchased a pre-owned Chevrolet Equinox from Arnold Chevy and want to let you know of what a great Dealership and experience we had. The transaction was seamless from John in Finance explaining everything in detail and with no hard sell. The vehicle was priced fairly and detailed to the tee. The whole Arnold staff are professional and treat their customers with respect and the Service dept. is also outstanding keeping their customers returning. This was the 3rd vehicle purchased from Arnold over the past 10+ years. their worth the drive. Oh why do I travel from VT to Long Island, NY to buy cars is the quality of Pre owned vehicles at Arnold. Used cars in VT are usually over priced and have heavy wear and tear. read more

I have purchased a Buick Verano, VW Beetle and Chevrolet Cruze from Arnold since 2012 and have always gotten great deals. Many of my friends and relatives have also purchased/leased/serviced from Arnold as well. When I need service for maintenance or warranty work, I am always greeted with courtesy and respect. With many employees that have been there for decades, it's nice to see the same friendly faces whenever I'm there. As far as the only review here that is less than stellar, I can only say there must've been a reason for the issue as I cannot believe the dealer would do what they say they were doing. Besides, every business can't be absolutely perfect but Arnold Chevrolet Buick is pretty darn close to it. read more

My lease was up and I have always hated the process of getting a new car. In the past, I have used Atlantic Chevy in Bay Shore, and it was always a nightmare. They are dishonest and keep you there for hours. Arnold Chevy was such a pleasant surprise. I had a wonderful salesman named Joe Ward. No fast talk, no pressure, but great service. I left with a new Equinox with more option than my 2015 and with a lease payment $60.00 less. And I didn't spend a whole day sitting in a dealer and not getting what I wanted. If you need a car, go see Joe Ward at Arnold. You won't regret. Really nice guy, and no run around. Excellent experience. read more

I leased my Chevy Equinox from Arnold Chevy in West Babylon an am very happy. Ron Wood is one of the best salesman in which I have ever deal with. I felt that I walk away with a great deal. Ron got me everything I wanted, at a fair price. He is more concerned with his work ethic and honesty than selling a car. John Gruskin (Finance Manager) was great as well, when you seat with him there was no change in the price. Both Ron & John get 5 stars. If you a serious about buying a Chevy it's worth the trip to make an appointment with Ron Wood you will get a car you want at a fair price. It was pleasure to do business with Arnold Chevrolet. read more

Ron Wood is the guy to see. I've had such bad experiences at so many dealerships that I dread shopping for a new car. When my Prius lease was up I did some research and decided on a new Chevy Volt. The first two dealerships were typical, back and forth with the manager, adding charges to the money up front that couldn't be explained "let me check with the manager why that number is 200+ dollars over the taxes and bank fee". Ron was straight-up, knows the cars and all the finance details - no-nonsense. Arnold stayed true to the advertised lease special - they are old-school honest! read more

Arnold chevrolet is a bunch of thieves I have cancer and they won't refund my 13,000 I put down on a car I just contacted the attorney generals office and launched a full investigation out on these thieves GM tried to resolve the issue and told owner to do the right thing and refund the customers money and they refused I also contacted the local news station who is picking up the story , the district attorney office is involved as well as my state Assemblymen , don't buy anything from them we will be out picketing this establishment for there disgusting act read more

Bought a car from them recently at a good value. They offered a good deal but really made you work for it. Their sales staff are the typical "car salesperson" that gives them a bad reputation. After going back and forth and with pricing we agreed on a set price, went all the way to filling out the contract to then find over 1000$ in hidden cost. Rather then admitting it, they try to be quick with words to talk themselves out of the situation. Overall for the money they offer good deals for solid cars, but be careful of hidden cost. read more

Giving one star because none is not an option. If you are a women, do NOT take your care here for repair They are totally misogynistic. They will tell you the noise you hear is normal, they will tell you your car is running fine when you know it's not. They are arrogant and rude to women. The manager Mark is incompetent. They perform work that is not necessary and run up the bill. Do yourself a favor, go somewhere else read more

Went truck shopping last week tried Arnold Buick Chevrolet got the best deal used 2015 Chevy Silverado low miles Great Price no hassles or Bullshit Clean Deal My Salesman Joseph fraumeni. Did an Excellent Job of communicating through the entire process took delivery a few days ago I'm a Happy Chevy Truck Owner Thanks a Great Deal Joe Would buy here again no hassles or vulture tactics Robert T White read more

I have 2 Vehicles from Arnold Chevrolet. Before I met Lou, my salesman at Arnold.....I only leased foreign cars. NEVER AGAIN! Arnold Chevrolet's sales AND service have made a lifelong customer out of me. I Leased a 2013 Equinox and Purchased a fully loaded 2014 Silverado from them, a year ago! I couldn't be happier. No pressure, friendly "HONEST" atmosphere! read more

Eric Hartman has been our family chevrolet salesman for over 20 years He alwasy makes the stressful task of car buying so easy and transparent. Thank GOD I found him at Arnold Chevrolet! everyone at Arnold was freindly and so helpful - just lke Eric HIGHLY recommeneded - dont waste time shopping, go see eric and get everything you want, with no stress read more

Great Service Department, Ive taken my multiple Chevy's there for years, Ive used other dealers before and noticed they charged me for unnecessary services. Arnold Chevy Service is on point, I trust there opinion and recommendations. The sales department is a different story... My NEW car had touch up paint, I got excuses, never was resolved... read more