I love my civic... very happy with the car, everyone is kind and helpful. Buying a car should be exciting & smooth & Babylon Honda is the right place !! read more

New Babylon Honda - Car Dealers Near Me - West Babylon, New York

Porsche was my salesperson she was amazing to me and my family. And not to add Chaneen was great getting my appointment set up and assuring I had the right salesperson read more

Amazing service from start to finish! No hassle, no stress and honestly, I was surprised on how easy it was to find the exact car i wanted at the price I was looking for. After my wife and i were greeted upon entering the dealership, I was introduced to Javid Ahmad and let him know i was looking for a newer, pre-owned Honda to replace my 2012 CR-V and I gave him my budget. Within 5 minutes we test drove a 2024 CR-V that was EXACTLY what i was looking for. Javid showed my wife an i a few other Hondas to make sure we had a full range of options, but his first instinct was spot on. Javid made the whole process so simple and easy. No surprises, no hidden fees, and by the end of it all, I found myself watching soccer in the showroom with another sales associate while my new car was detailed and the DMV details were taken care of. I couldn't recommend New Babylon Honda and Javid enough!! read more

I've been here at least 4-5x for my regular car maintenance and I started coming here because the Honda in Bay Shore is even worse!! Unfortunately they get a poor review because I feel they're always trying to find ways to make money off of people. The services and parts are overpriced. They insist you need services on your car and then when you ask about them they can never provide a concrete explanation on how it's beneficial and worth the high asking price. They once tried to sell me a service for my brakes that wasn't need at all (I took my car to my trustworthy family mechanic of 20+ years to verify ). Honestly, I don't plan on stepping foot in here again and advise you stay away to avoid any headaches and berating from employees because they're trying to tell you what to do with YOUR CAR. Absolutely ridiculous!! read more

Great experience working with Porscha! She was helpful, patient, and made the whole car-buying process smooth and stress-free. I never felt pressured, and she really cared about finding the right car for me. Highly recommend! read more

Rahim was a great help picking out and getting me into a new car. Financing was very helpful too

Porscha took care of my family so well last time and my friends this time. Thankyou soo much again

Very poor service. Slow and not friendly. Two hours to do an oil change. They hold you hostage to get their labor hours while the car just sits there. an oil change takes less than 1/2 hour. #crooked read more

New Babylon Honda - Honda service babylon - Car Dealers Near Me - West Babylon, New York

Nancy was very helpful & patient with me during this whole process. I will be going back just for her!!!

To start with both of my cars were totalled with a freak accident.... I will say deceptive advertisement for a used HRV from the start.(great price) or so I thought ..I needed a car quickly and took a leap of faith with Babylon Honda... My sales person was very nice but til this day I felt I was quoted a price total, all included ,that I needed only to find out you need to take a loan to get that price. So I did and my first bank bill comes only to find out I am 4k more in debt than what I was quoted... my fault for being in a hurry and not paying closer attention but I feel completely duped... They don't call them Stealerships for nothing read more

My experience at Babylon Honda was very positive. Javid was very helpful and patient, answering my questions and taking me on test drives with two car models. After each he answered my questions for each, and then let me weigh the pros and cons of what I wanted. I didn't expect to drive out the same day with a new car. Everything was so smooth and I recommend Javid to anyone looking for a new car. read more

After purchasing my HR-V at Babylon Honda, I continued to bring the vehicle there for service, and for the most part, I have been satisfied with the attention and service. I should add that my Honda has just over 20,000 miles on it, and most maintenance is being done based on time, not mileage. That changed today. I brought my car in for an oil change--no big deal. The service advisor made a recommendation, which I accepted, and I left the car. Several hours later, the advisor called with another recommendation, which I also accepted. After that last "fix," I was given an estimate of $769.00, less a $50 discount coupon. When I arrived to pick up the car, the price had increased to $865. I questioned it, and the response given was that the estimate didn't include tax. Now comes the real annoyance. First of all, the printed invoice clearly shows that the estimated cost was $900, so plainly the actual cost was known, but not conveyed honestly. Secondly, when I presented a credit card to pay the bill, an additional fee was tagged on, bringing my total almost to $900. Needless to say, I will begin taking advantage of the fact that I can use other car repair services for basic maintenance. I feel that at the very least the dealership took advantage. read more

Went by the dealership and took a look at the passport trail edition . Staff was great and super helpful

They falsely advertise about compensating from bringing customers to them. I brought them 3 customers who bought cars from them and when you asked them to cut you a check (as they advertised) all they say oh we're going to send it in the mail. They've been telling me that since thanksgiving of 2024. Tim (salesman ) promised that and also a set of all weather mats for one of the customers who bought a crv but he clearly said that just to make the sale read more

Update: the PO848 code is back for the second time since I purchased the car in 2021! Thaddeus 2021: "we will fix this jump and you will have no issues with the car..." Google it, my code is ongoing with odyssey and pilot. read more

New Babylon Honda - Car Dealers Near Me - West Babylon, New York

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Kelvin Peralta was my salesman and he did a wonderful job making me feel comfortable with my selection of vehicle my purchase a vehicle and clearly the price was wonderful too. His business manager Jesus Ramirez also came along to build my confidence. Jose Abreau was my finance man who made that process go smoothly too . I financed with others in past and this was so much better read more

New Babylon Honda - My 2008 Honda Ridgeline with 183000 miles and was last in beach night before . Just needed to feel new at age 64 - Car Dealers Near Me - West Babylon, New York

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Stay away from this dealership if you don't want to get ripped off. Manager tried to sell us a CRV for $3,000 over MSRP, because of its " market value". Walked out of dealership and days later bought the same make and model at Huntington Honda for less than MSRP. read more

Kelvin Peralta was my sales person he was great nothing bad to say about him he gets 20 stars But when your trying to reach someone from finance manager they don't like to call back the customers there always busy or with a customers Very bad customer service beware Very rude on the phone Not professional read more

Believe the reviews. I may be a Boomer, but a Boomer with cash. Don't try to get a price for a vehicle online. After five emails, they refused to give me a price on a specific new car they had in stock. Smoke up the arse about good time to buy, I can save you money, competitive online pricing blah blah...only price I was directed to was the MSRP. Edmunds says fair price is $1k lower than MSRP. I bought a new car at the "old" Babylon Honda in 2010, no problems. New ownership is definitely on the wrong path...do yourself a favor, avoid this dealership. read more

I went to 3 Honda dealers to buy a new Accord Hybrid. The first was the dealership where I had bought two previous cars. There are ways they have of evaluating you when you walk in, and apparently I was not dressed for success. They gave me a nice young sales person who was just hired. He could not show me a single hybrid, and wanted to know why I wanted one. The second shop was somewhat better, and at least they let me work the car in their parking garage. Their offer was almost identical to the first dealer. Finally Babylon had a car, insisted that I take it out, and made a good offer that they kept improving. These people know how to deal. Once we had sealed the deal and came in to pick it up, some of the worn spots that others mentioned began to appear. Many many people are running around, but not much involving us was getting done. After the last person took our check he gave us keys and told us we were good to go. Unfortunately, we got home and found that they had not finished adding the window stickers so we had to go back a few days later. That said, the manager Phil and sales person Sarah were delightful.Given the overall experience, I suspect they will pick up that last star sooner rather than later. Note to the first dealership (You know who you are) - we bought this car with a full cash payment. Don't judge a book by its cover. I am not there so you will be impressed by me. It's the other way around. read more

New Babylon Honda - Sarah and Phil. - Car Dealers Near Me - West Babylon, New York

Talk about sleazy sales practices. We leased a new Honda CRV in October. We turned in our existing Honda at the same time. We usually go to Babylon where we've never had any issues with the past 4 vehicles we've leased from Honda. Paid out some significant $$ on top of everything else. Sales person stated that lease would be taken care of by Honda as we were solicited to bring in our vehicle early. First eyebrow raise, and should have been a red flag, was that the agreed upon 12k lease did not show up on the paperwork received from bank. After multiple calls/texts, that finally got resolved but not after almost begging for calls back. Then, we get word that the old lease was still expecting payment. Multiple calls to Honda yield absolutely nothing. A couple answers of "we'll look into that" and, "that's not right". Finally we get a hit on our credit report. Nothing was "looked into". Just statements that "the vehicle is grounded" (whatever that means) and it's the banks problem and now "your" (meaning my) problem. Now some 4 months later and not once did they call us, we had to call them till finally today, to my discredit, I lost my proverbial cool to the Sales Lease moron who's about as dumb as a bag of hammers. I've leased Hondas and Nissans by the dozens over the years and have NEVER had the previous bank reach out because the dealership didn't do what they were supposed to do. Beyond that, never had a dealership treat me as poorly as these people did. Disgusting cowards that don't return calls, mails, inquiries. Classic lazy people. My plan is to reach out to Veterans Affairs and follow up through them. I'm sure finding out this is how Babylon Honda treats Combat Vets will go over like a lead balloon. Epitome of what's wrong with the Car industry and why no one trusts them. read more

Check the Federal Trade Commission's guide online concerning car dealers before going there. You'll need it. There suppose to be clear and upfront about everything and that's so far from what they actually tell you. STAY AWAY! Also don't read their reviews on their site go to google and yelp directly. read more

Avoid this dealership, especially if you are a woman. These are four of the shady business practices we experienced: 1. We went in to see our options for my lease buyout. They added an extra $3000 fee if we were to buy the car in cash. When we asked for the fee's purpose, we were not provided a coherent answer. They said it was because of a new law. We asked them what the law is called. They wouldn't give any information on it. We still do not know what this meant. We have since asked other dealerships about it and they suspect New Babylon Honda lied. 2. We were offered a 16% interest rate initially - we both have excellent credit scores so this was ridiculous, even for a markup. We found an outside loan with a realistic interest rate for our scores. I called before setting up an appointment to make sure this was OK and was told absolutely. 3. After running several hard credit checks that we didn't want, Phil, the financial director, refused to use our approved loan and told us to go somewhere else. When asked why, rather than providing an answer, he told me to stop raising my voice. At this point, I was confused about why they wouldn't use our approved loan, but I was not raising my voice. I said I want to know the problem because when I had called earlier they said everything would be fine. Again, rather than answering my question, Phil said to stop raising my voice or I would be asked to leave. He also remarked that I had a tone. This was NOT said to my male partner who asked the same question. The disparate treatment reads as misogynistic. We can deduce that he refused because we weren't financing through them. Instead of being transparent, he was evasive and acted like I was hysterical when I pressed for a reason -- this was after working with them for several hours and paying a deposit. I advise management to give Phil and their other representatives customer service & DEI training. It comes off as inappropriate and sexist to treat a woman like she is overly emotional for expecting an answer to her question. Moreover, it is unacceptable customer service. He evaded our questions after we had already paid a $$$ deposit to the dealership. When a customer has paid a large amount of money, you do not avoid her questions. You don't threaten to kick her out for asking questions. And you certainly do not treat a female customer any differently than a male customer. This should be basic business practice, yet we experienced otherwise. 4. They performed several hard credit checks on us when we were already approved for a loan. We specifically asked them not to do any other checks. The bank said there was no reason for the dealership to perform them. We now have several hard credit inquiries with nothing but wasted time to show for it. We spent a total of 6-7 hours at this dealership and the service was horrible. I regret the negative review because each receptionist has been nothing but kind and helpful- they would get five stars. The salesman was timely in answering questions and issuing our refund. I appreciate that he sent a follow up email after this experience. However, it doesn't make up for what felt like sexist treatment, lies and evasion. TLDR: At best, business prioritized a short term profit over a long term client relationship. At worst, New Babylon Honda operated dishonorably and dishonestly. I highly warn against this dealership, especially if you are a woman. read more

Bought my first Honda here long time ago, Honda is not what it used to be to be, service center got worst, not better in time, RECALLS are not handled like they should, the dealership was sold since the car was purchased, my take, they don't want to pay for someone else's era. Honda is Honda, nationwide It's a shame that this dealer doesn't treat it that way. I'm on my 5th Honda, don't think I would purchase another car with this dealership. shame on this dealership for passing the buck! read more

Avoid this dealership like the plague. I called and asked spoke to Chaneen. I explained to her that I recently went to another Honda dealer but they were charging $1,000 over sticker. I asked her if her dealership charged over sticker and she said no they don't. So I went there to look at a new car to buy and after wasting an hour and a half there, I was told they wanted $4,800 over sticker ! I got up and walked out. This place is a joke. read more

I am generously giving this dealership a 2 star review. The other week, it took me over two hours, start to finish, to leave the dealership with my car for for an absolutely routine oil change. Ridiculous! There was only one service advisor, Vanessa, who is on duty that day. That's pretty pathetic. read more

My experience was perfect. Thaddeus our sales advisor was excellent. He quickly got exactly what we were looking for. Anthony the finance manager gave us multiple buying and leasing options to choose from. Drove off the lot in a new leased Honda. No aggravation, no headaches. Easy buying experience. Will recommend friends and family to use this dealer. Thank you Thaddeus for making it easy! read more

New Babylon Honda - Car Dealers Near Me - West Babylon, New York

I have been a Honda owner my entire life. Every car I've bought has been a Honda. That being said, I have a sway bar issue on my CR-V. I knew what the problem was before calling. The girl who answered told me I could just come in today before 2. I headed over to Babylon Honda to find them closed at 8 am. A sign on the door states the service building is at a different address. Would have been nice for her to tell me that on the phone. I headed there and met her at the front desk. She did not greet me at all. I said hello and explained I just spoke to her. She rudely told me to drive into the garage. I apologized stating I didn't know to do that. Another rep took my car and said they would text me the issue and it's $200 to diagnose my car. That money would be towards the problem if I choose to fix it or I would just pay that as a fee if I don't use them to fix it. I agreed and left. Got a text an hour later stating it was indeed front stabilizer links and it would cost me $1,100. Those links btw are $50 each. Parts would only be $100 anywhere else tack on another $100-200 for labor. I said no thanks I will come get my car. Same front desk girl again did not greet me. I said hi I'm here to pick up my car and she said it's not here. I said um they just called and said I'm ready. She blankly stared at me. I sat down and waited. I got up about 15 mins later and asked if she could find out where my car is. She gets up and puts my key on the counter and says it's $217. I wrote her a check bc there are signs everywhere stating there's a 3% fee for credit cards. She hands me my check claiming it's denied. Mind you I manage the bank!!! I tell her she has to take the check and she says you don't have a card? I said I do and I am not paying u an addt 3%. She then said idk what to do and blankly stared at me again. And then said use ur card. I took the mgrs business card as I handed her my card to pay fully intending to call him to report how ATROCIOUS his front desk is. She was wearing a nameplate that said JACKELYN and she has no business being employed anywhere. I asked her where my car is and she blankly looked at me again and said the lot. I walked out to the lot and there was no car. I had to walk into the garage and demand my car. Mgr Nick came out and asked me what was wrong. After complaining about his front desk he gave me his number if I ever wanted to do business in the future haha. About an hour later I get a call saying the mgr really wants to help me so he'll do it for $699. I'm sorry but where did u pull a $400 discount out from?? I declined bc they are absolutely not a trustworthy business. Complete scammers and an embarrassment to the Honda brand. read more

My 85 year old mother took her CR-V in for an oil change and left with a bill for over $800. She cried telling me about it. No signed estimate provided, as they say they require. My husband called twice and left messages - no return call. Shameful treatment of a vulnerable, trusting person. read more

I am writing this review in regards to Melanie Betancur. Melanie is a Service Advisor, at The New Babylon Honda, in West Babylon, NY. Melanie is Absolutely Fantastic at her job. Melanie is Excellent at everything she does, and has Absolutely Exemplary Skills!! She is a True Professional in every aspect of what she does. Melanie is extremely brilliant, and so very knowledgeable. I love dealing with her, because she has the answer to all your questions. Melanie is very considerate in helping you with all your needs. On a scale of 1 to 10, I give her a "500+!!" read more

They list a low price to get you in and then they have hidden cost in the small print why can't these dealerships just be transparent!

Dropped my 2019 Ridgeline (that has 21,000 miles on it) off for service. Ny state inspection and what ever service it needs with 21,000 mile. They told me it needed oil/filter, rotate tires/alignment, transmission flush, rear differential flush and replace cabin air filter & engine air filters. The bill was over $1300.0 ( which I agreed to when I dropped off). Went to pick up the truck and the main thing that I dropped it off for (Ny inspection) was not done. They did it quick and I left. The overall service and attitude was not great, had to call 3 times to get someone on the phone.The main reason for not being happy is $1300.00 for regular service on a car that has 21,000 mile is excessive. I have multiple other cars and trucks and this is by far the most expensive car to have serviced . The cost of owner ship on this Honda is way too high. I will not buy another Honda. read more

I would like to share my bad deal with this Car Dealer on Montauk Highway Babylon. New Honda of Babylon is the epitome of why most people don't trust used car dealers. We bought a used 2017 Jeep Renegade from them on Dec 17th of this year. We spent 6 hours with the salesman, Finance Dealer before we drove the car out at 6:30 PM. JULES, the salewsman took us for a test drive and intentionally did not drive on any road going over 30 miles per hour. We aske dabout the special feature onthe Jeep the douoble Moon/Sun roof, and JULES relpy was yes he tested it and it worked perfectly. The next day after we bought the car Monday, Dec. 18th the sunroof/moonroof had the sound of wind rushing in . When e thought the sun/moon roof wasnt closed all the way, we tried it, Well to our surprise it DID NOT WORK. We retuned the car the following day and they had to keep it for a few days to evaluate the problem. I called 3 times asming for Nick the assistant Manager, and of course the receptionist Liz blew me off saying he was busy with other customers. One of the servicve managers ANGEL told me after I called the Dealership 3 times without getting him to call back that the Sunroof Track was broken, and they would have to evaluate the repairs. Today being Dec. 29th I was told that they are not covering the car as we declined the extended warranty. I insisted to him that the Salesman and Dealership KNEW this was broken before we bough the car. All i got was BS excuses why they were not taking responsibility for the repairs. We picked up the car and feel wel got robbed by New Honda of Babylon. In conclusion, I warn all used car buyers NOT to support this Dealership! You will most likely get screwed by them. THEY CHANGED THEIR NAME FROM HONDA TO NEW HONDA,,,, read more

After I decline their offer to buy a car they ruined my credit score. The worst place to get car!

I leased a 2018 Honda Accord three years ago from another Honda dealership. My lease was approaching maturity at the end of 2021, so I decided to buyout my lease. My car is in great condition and low mileage and because of this "chip" shortage and prices on newer cars I opted to keep what I have. Because Babylon Honda is nearby I went to them to complete the buyout. Why? Really should have went with my initial intent with leaving the dealer out of it and just go through the bank directly. First off, it took 6.5 hrs to buy a car that was already in my possession. Ridiculous! Also, my gut tells me I got screwed over with the loan. Honda corporate confirmed my buyout amount but I feel my loan is way more than what I expected. I get it includes, taxes, warranty, processing fees etc, but it was a big jump. They tried to give me a rate 5.5% and swore that was the best, lies! I talked him down but still didn't beat a credit union's rate. I don't know much about cars. All I know is what I want to pay and what I don't. Although the service I received was friendly, I think I got jerked. Probably sold me some ish I didn't need so they can make a profit. Idk. I won't cry over spilled milk but rest assured if I lease/finance another Honda it won't be from here. My trust in car dealerships period is close to none as it is. I just hate the process and always feel they are trying to nickle and dime you. Trust your intuition. If it doesn't feel right, it probably isn't. As for the service department, no complaints to date. read more

BAIT AND SWITCH! Purposefully advertise the price lower but read the find print in car guru! The price is minus $1995 and must be financed!!! Drove 1.5 hrs and they tell you in your face it's a tactic to get customers!! Run far away from here!!!! Horrible place!!!! Bunch of CROOKS!!!! read more

100 evergreen went for tire aid called before waited 4 hours..car ended up being damaged .they over booked and didnt want to do the full joB!!! terrible professionalism !!!!!who is going to fix their damage!! read more

New Babylon Honda - Car Dealers Near Me - West Babylon, New York

Shame on @The New Babylon Honda. In July of 2022 they repaired the air conditioning in my CR-V for around $900. Only 22 months later it stopped working. For all I know it could have stopped working earlier but I didn't try to use it until the first hot day. I brought it in to Honda for them to take a look. After a few hours I was told they'd need it for about a week. A week? I knew something was up. I was later told by the service representative that a newly trained mechanic had done the work and it wasn't up to standards so needed to be redone. Honda corporate was even called in, pictures taken and I was told that in this case Honda would pick up 80% of the repair fee. Unfortunately I was told this over the phone so had no record to prove the conversation. Lesson learned. Should've let it go to voicemail. I was originally quoted a total repair price of $800-900. With Honda agreeing to pay 80% of the repair I should have only had to pay $160-180. But no. When I went to pick up my car I was hit with $833 for my portion! All of a sudden the total bill was $2814.95!! Never heard that amount until I came to get my car which they had for a week and the service manager casually mentioned that figure. I was shocked and angry. Even if that's the total, again shame on you @New Babylon Honda for taking advantage of me, 20% of that would be $562.99, not $833. The service representative had repeatedly told me not to worry because Honda acknowledged it was originally a mechanic error and they would pick up 80%. The math isn't mathing. This kind of deceptive business practice is unconscionable. My family has owned 8 Hondas over the past 27 years. Let me assure you there won't be a 9th. read more

These people are crooks, avoid at all costs. Had my wife take her 1 year old vehicle (that we purchased from them) in for it's 1st inspection. Should be no issue with a 1 year old vehicle but NOPE. They told her they were going to fail it for having a crack in the rubber of the wiper blade. Wipers work perfectly but $45 to replace it or fail. Really? Fail a 1 year old vehicle for a crack in the rubber of a wiper blade? I called and spoke to them, they told me the same thing. I told them they are crooks and I will have it inspected elsewhere. Stay away... read more

.... updated review. Because I was unable to get any information from Honda's service center ( "We do not have enough workers to answer your question ." ) , I was forced to go to a local mechanic . So I guess the extended warranty was a fraud. read more