What amazing customer service! I called for a ride to the nearest store. The woman on the phone…read moresaid instead of her charging me more for the ride to/from that she would deliver for $12 and the price of what we needed from the store.

Unfortunately, I had a terrible experience with this company. Jeannete seemed very nice on the…read morephone when I called to schedule a ride from Traverse City to Boyne for a wedding. I called her again 3 days before the trip to re-confirm the details which she did. When we arrived at the airport for a ride, she said she didn't have me on her schedule. She offered to come get us, but she was an hour and a half away - leaving us stranded at the airport looking for another ride. A few days later, I reluctantly called her to confirm our ride back to Traverse City, which we had scheduled for between 10-11am. She seemed to not remember me from stranding me 3 days prior. She said she would come get me at 8am instead of our agreed upon time. When I told her that wouldn't work and that I would book with a different company she became upset. I told her I would probably have to book a back-up ride if I booked with her anyways since she was so unorganized and had already left us stranded once. Another guest at the wedding told me she cancelled on him too and sent him a nasty text message. No way this is a legit business that has insurance. Pay any price to use a different company!

I have never had a worse experience when it comes to customer service in my life. I would be…read moreSHOCKED if this company is a legit insured business. I called Chariot and was immediately told by the woman on the other line to text her our details as she was on the road. I sent all of our details to chariot reserving a 845 am trip from Boyne Mountain resort to Traverse city. I also asked via text if I could get a confirmation as in my past experiences that was something provided in one form or another. I did receive a text confirmation and at that point went on to enjoy celebrating a best friends wedding. After hearing a few stories from other guests about getting stranded by their car service,I reached out to chariot asking for one more confirmation about 845 am pickup...this was the night before the ride. I received one message back stating that "I already excepted a ride with another company." I immediately tried to reach out to chariot to speak on the phone instead of text and my calls or texts no longer went through Which leads me to believe I was blocked. My fiancé and I then were tasked with calling every company we can in every nearby city (with 8 hours to spare) to see if we could still catch the only flight out that day. I was lucky enough to find an amazing company who drove us down . Long story short is NEVER rely on chariot, especially if you are not from around there. Update - adding one more friendly message I received from this "professional business owner"

"Cause I'm free to decide, I'm free to decide"…read more(The Cranberries) You can decide on a few ferry services to get you to and off Mackinac Island, but for us, our decision to travel with the Mackinac Island Ferry Company's ships from St. Ignace to Mackinac Island was a good one. We bought our tickets on the website, and that was super easy to do. Our two fastPASS Round Trip adult tickets were $31 each plus a $2 convenience fee. Our tickets directed us to park at Dock #3 in St. Ignace, and that location is well marked with big signs. Parking is free, and the dock was well staffed with plenty of folks to answer questions and keep the traffic flowing. There are no arrangements available to book a ferry for a specific time, you just go and wait on line for the next one. The ferry company steps up departures during heavy tourist season. It was quite a sight to see the deck hands hustling when our ship arrived from St. Ignace to get us off the island. We must have seen them unload 100 bicycles and scores of luggage carts for those spending some time on the island. Expect your ride to take 15-20 minutes.

I've used Star Line as my way to get to and from Mackinac Island every single time over the years…read moreand they have all been 5-star experiences! They are wonderful and always on time, and offer different types of boats to suit all your different needs - they even have a pirate boat! I have yet to try that one because the timing never lines up, but hopefully one day I'll get to! We always book in person, so I am unaware if there is a way to book it online beforehand. I also normally go during the peak season for Mackinac Island, but I think because there are so many companies and ferries to and from the island, it'll never be sold out for long. Perhaps you might show up and the next available departure is sold out, but the following one won't be and you can easily get that one and wait a little longer before departing! Once you're on the island, there is no set time to come back with your roundtrip ticket. You just come back whenever you're ready and get in line to do so, and I appreciate that convenience and flexibility! Every once in a while as well, the Star Line ferry will take a different route, once again just depending on which time you book! The most recent time I took the ferry, which was this past summer, we happened to be on a boat that took a little detour UNDER the Mackinac Bridge!!!!!!! That was so exhilarating and not anything I ever imagined doing, but loved it when I got down there and could be the proper TROLL that I am haha! It was a nice bonus treat at no extra charge and really started our journey over to Mackinac Island nicely! Star Line is also so convenient and you can easily bring your dog on board as well, in addition to bikes and strollers. They have good, organized systems built into place for all of your needs around this and that doesn't go unnoticed by me either. It's much appreciated and always a good time aboard Star Line ferries!

Absolutely loved the staff! So friendly and helpful! The…read moreflight was amazing! They got us right there! Thank you!

We saw the ferry schedule in our hotel and walked 5 minutes to the terminal. We bought our tickets…read morein advance, it was $38 per person round-trip. There were reduced fare for children and veterans with an added charge for bicycles. Parking in their lot is an additional $15 per car, we left our car at the hotel, Schleppers does all kinds of boat rides and even hosts weddings on their fleet of ferries. They are family owned & operated for over 76 years, and offer the fastest ferries to Mackinac Island. A ride was 16-minutes each way. We purchased our tickets from their website & they were scanned from our phone going in each direction. We sat upstairs, outdoors. There was seating outdoors. Our ferry was half full, there was a lot of extra seat. The highlight of our boat ride was going under the Mackinac Bridge.

I've been using Shepler's Ferry since I first started going to Mackinac Island annually jn 2018…read more Sheplers in St Ignace is the BEST!! I would rather spend $8 to cross the bridge twice than deal with the absolute chaos Mackinaw City can be. This ferry dock has always been carefree and less stressful. I really appreciate the large parking lot that can be used for day trips and overnight trips. Parking for the day is currently $15 for the 2025 season. However, I will take that convenience of getting in my vehicle seconds after leaving the ferry docks. The restrooms here are always spotless and I really appreciate the waiting area in case the weather is bad. I love the new enhanced boarding option with Sheplers ($12 extra per ticket to board early -- makes it easy with my two dogs) My only issue is there really needs to be better signage in the tent and extra employees. We recently had the enhanced boarding ticket and found the designated line, only to have an employee accuse of cutting the line due to her not paying attention and talking to a group of other employees. Made us feel humiliated in front of so many people. I look forward to coming back to Sheplers next year!

I called for a cab to come to my house for 8:45 a.m. for an important job interview. He showed up…read moreearly. My friend waved to him from the door. Driver saw him. Less than 2 minutes later as I was putting on my coat, he left! As I chased him down the street he finally stopped. He made me walk a block to his van. He didn't bother to turn around & pick me up. I have a leg disease & I was in pain & tears by the time I reached the van. He said not one word to me. Drove 1/2 mile then charged me $10. He didn't even apologize. I will never use this cab service again!

I booked a week in advance and confirmed the day before for 1030am pick up from Canada to Michigan…read more The driver didn't show up until 1115am and she was confused and waiting for more people that they didn't tell us about. They packed us like sardines and I almost missed my flight. Totally unprofessional.

The Wayside Motel is a hidden gem in St. Ignace that we found through its excellent reviews on a…read moremultitude of websites including Yelp. This is an old time motor hotel (motel) located on the main drag, just up the hill from Shepler's Ferry. It transported me back to family vacations in the 1960s, before interstates and box hotels were pervasive. On first sight, one might understandably move on. Rust on the outside of the motel room doors might have suggested poor upkeep. But we already had reservations and the rust was a false flag. Check-in was quick. The owner called us as we approached the Mackinac bridge to confirm our arrival. As has been reported by others, staff was both friendly and helpful. We were offered discounted ferry tickets and an offer that we could leave our car at the hotel during our day visit to the island. This saved us parking fees. The Shepler's shuttle was called to collect us the next day and dropped us off when we returned. As many have written, this family operated motel is impeccably clean and well appointed inside. Internet was fast, heat in the evenings kept us comfortable. (Many hotels turn off heat until October). This motel has obviously gone through a recent renovation. Entering the room, the smell of freshly laid carpet was apparent. The two queen beds were comfortable and provided a good night sleep for our family of 3. Despite the location on a busy street, insulation and sound proofed windows muffled any noise from passing traffic. All important hot water had good pressure and volume in a very clean bathroom. (The only negative would be the towels which were rather thin). We normally stay in brand name box hotels when we are on the road because there is usually a free breakfast. Wayside offers coffee but no breakfast. But that was not a problem. A pancake house was a short walk down the street. All in all, we enjoyed our time at Wayside Motel. It was a good value. We will look to stay here again on our next visit to Mackinac Island.

Clean and the owner was very courteous. Beds were clean and comfortable. Price was affordable.read more