Unfortunately, I had a terrible experience with this company. Jeannete seemed very nice on the…read morephone when I called to schedule a ride from Traverse City to Boyne for a wedding. I called her again 3 days before the trip to re-confirm the details which she did. When we arrived at the airport for a ride, she said she didn't have me on her schedule. She offered to come get us, but she was an hour and a half away - leaving us stranded at the airport looking for another ride. A few days later, I reluctantly called her to confirm our ride back to Traverse City, which we had scheduled for between 10-11am. She seemed to not remember me from stranding me 3 days prior. She said she would come get me at 8am instead of our agreed upon time. When I told her that wouldn't work and that I would book with a different company she became upset. I told her I would probably have to book a back-up ride if I booked with her anyways since she was so unorganized and had already left us stranded once. Another guest at the wedding told me she cancelled on him too and sent him a nasty text message. No way this is a legit business that has insurance. Pay any price to use a different company!

I have never had a worse experience when it comes to customer service in my life. I would be…read moreSHOCKED if this company is a legit insured business. I called Chariot and was immediately told by the woman on the other line to text her our details as she was on the road. I sent all of our details to chariot reserving a 845 am trip from Boyne Mountain resort to Traverse city. I also asked via text if I could get a confirmation as in my past experiences that was something provided in one form or another. I did receive a text confirmation and at that point went on to enjoy celebrating a best friends wedding. After hearing a few stories from other guests about getting stranded by their car service,I reached out to chariot asking for one more confirmation about 845 am pickup...this was the night before the ride. I received one message back stating that "I already excepted a ride with another company." I immediately tried to reach out to chariot to speak on the phone instead of text and my calls or texts no longer went through Which leads me to believe I was blocked. My fiancé and I then were tasked with calling every company we can in every nearby city (with 8 hours to spare) to see if we could still catch the only flight out that day. I was lucky enough to find an amazing company who drove us down . Long story short is NEVER rely on chariot, especially if you are not from around there. Update - adding one more friendly message I received from this "professional business owner"

The drivers were excellent but not who I talked to on the phone to book the rides. She is in…read moreCheboygan county. I called today, 7/3/23 at around 10:20 am to book a ride from Cheboygan to Petoskey for 7/5. She doesn't sound like she's willing to help at all. She transferred me to a non working number, too bad I wasn't able to get her name, but she books rides in Cheboygan. This is not the first time that she's been rude to me. I've always been respectful when I call this company. they are a big help to people like me who can't drive plus their fares are reasonable. I hope they can do something about it because this is not a good representation of Straits Regional Ride.

Tim responded quickly. Stayed in communication up to the time of late airport pickup. Ride clean…read moreand neat. Helped with our baggage. Sent pic so we would know who to look for

Tim is rock-solid dependable, always pleasant and driving a safe, clean and comfortable large SUV…read more He is always our go-to for rides between Suttons Bay and Traverse City!

I had a wonderful experience with Driverseat Sault Ste Marie. I booked my rides via email. My…read moreplans changed a few times, however Driverseat was very accommodating. I was picked up at the Sault Ontario airport and take across the River to Soo Michigan without any issues. The day I headed back to Sault, Ontario they let me know a few hours before pickup they would be running late and compisated with a partial credit. Got me back across to Sault, Ontario without issue. The drivers are very friendly and plesent. They put me at ease, especially with having to go through customs. As someone that doesn't drive, it is a a comfort to know that there is a service like this available and that they will drive customers to places like over to Soo, Michigan St. Joseph Island, Bruce Mines, Goulais River, St Ignace, etc. I will definitely use this service again and recommend them to friends and family.

Used Driverseat while in Sault Ste. Marie for business. Booking through the app was easy and fast…read more Driver was very professional.

The owner is the rudest woman I have ever delt with. We had to push back our ride time twice…read morebecause of traffic and construction issues in getting to our hotel ( and we had 6 girls in one room to get ready in a flash once we did make it there ). They ended up charging me for all the extra time and when I called to ask what the charges were, it was services charges and agreed to waive them said that was not told to me up front when I asked about pricing. I was told to get the refund the next day. Did not receive it so I emailed and was told " you need to be patient" in a clearly rude email. When I gave it another two weeks and called, i got reemed out on the phone an told we were " nightmare" clients because we had to push back the time. I'm sorry but the attitude of this women is the reason I'm writing this review. I dont have time but I made time to put this on here. She basically went on and on about how they are so busy and dont have time for small issues like this. The driver Milan added no extra and had zero to offer. she also fell asleep in the car when we were at one of the vinyards. They got their way over priced money and we will never use them again. Dont waste your time. There are other great ride options where you dont have to deal with the shitty owners who talk to you this way!

They picked me up and it was clean and cheerful. I was very happy with the service. They helped me…read moreto get a ride to boyne mountain and back to the airport.

Shepler's Mackinac Island Ferry June 2026…read more With friends from Albion and Grand Rapids, the four of us were heading from Mackinaw City to Mackinac Island earlier this summer. Parking was smooth - we would be on the island for three days and could leave the SUV in an adjacent parking lot. Short line to the ticket booth, and seamless booking for our ferry, which would leave in about an hour. Time enough for us to cross the parking lot (standard overnight parking - $25 per night; premium dock lot parking - $50/75 per night) and have a light lunch of fries and onion rings at The Dixie Saloon, accompanied by a Kentucky Mule. The ferry was very well organized, from the ticketing to the lining up. The only downside was ferry staff required the 80 or so passengers who were not a part of a local tour group leave the protection of the covered queue: the unfortunates in the line (including my group) had to wait in the cold wind and rain for more than 20 minutes while a ferry boarded the fortunate (in the special tour group) in comfort, sans wind or rain. (Adult basic round trip $39) Once aboard, the trip went great. This is not a slow boat - we were tooling right along for the 20 or so minutes it took to get from the City to the Island. Given the raw weather outside it was great to shelter in the covered seating below the outside seating. Shepler's crew also did their best to help with our luggage: they gathered our stuff when we purchased our tickets, so we were free to wander around Mackinaw City until it was time to board. (Tipping is appropriate.) Offloading was a bit trickier, as we sought to have the luggage gathered by the horse-drawn taxis that would take us to our condo on the island. Took a while but ultimately Shepler's crew got our bags and transferred them to a taxi. Great service, good coordination, slight bumps making us wait in the rain so that the privileged few could board their own ferry ahead of us, but altogether a great experience.

I was ready for my return trip from Mackinac island I grabbed my bike and went into shelters I…read moretried to go onto the dock and a man came up to me and yelled at me I tried showing him my tickets but he kicked us out and yelled at me then as I left a rude worker pushed me to get through with luggage I do not recommend this establishment

Repurchase tickets to go to Mackinac Island from Saint Ignace. We were scheduled to leave at 5:30…read morepm . We were a small group of 10. They had several ferries come into court and offloads which would not let us off the same. A boat would be by later to pick us up and transfer us to another dock. You're doing a good job taking pictures. We waited for at least an hour. Finally, I asked for gentlemen how much longer would be. He said 15 minutes after a half hour and went back and asked for a refund. The next day we bought tickets for the fast ferry at 8:30 am . All good spent the day on the Island . When we left at 5:30 that evening they put us on the standard ferry. We felt cheated old trips.

We have been waiting for over 1/2 hour in the hot sun. The ferry has been here for 35 minutes. No…read moreexplanation, other ferries coming and going. NOT HAPPY! This was supposed to be the 5:30 ferry from Mackinac to St. Ignace. It is now 5:53. NOT acceptable!! Shepller's next time for certain!