What amazing customer service! I called for a ride to the nearest store. The woman on the phone…read moresaid instead of her charging me more for the ride to/from that she would deliver for $12 and the price of what we needed from the store.

Unfortunately, I had a terrible experience with this company. Jeannete seemed very nice on the…read morephone when I called to schedule a ride from Traverse City to Boyne for a wedding. I called her again 3 days before the trip to re-confirm the details which she did. When we arrived at the airport for a ride, she said she didn't have me on her schedule. She offered to come get us, but she was an hour and a half away - leaving us stranded at the airport looking for another ride. A few days later, I reluctantly called her to confirm our ride back to Traverse City, which we had scheduled for between 10-11am. She seemed to not remember me from stranding me 3 days prior. She said she would come get me at 8am instead of our agreed upon time. When I told her that wouldn't work and that I would book with a different company she became upset. I told her I would probably have to book a back-up ride if I booked with her anyways since she was so unorganized and had already left us stranded once. Another guest at the wedding told me she cancelled on him too and sent him a nasty text message. No way this is a legit business that has insurance. Pay any price to use a different company!

I have never had a worse experience when it comes to customer service in my life. I would be…read moreSHOCKED if this company is a legit insured business. I called Chariot and was immediately told by the woman on the other line to text her our details as she was on the road. I sent all of our details to chariot reserving a 845 am trip from Boyne Mountain resort to Traverse city. I also asked via text if I could get a confirmation as in my past experiences that was something provided in one form or another. I did receive a text confirmation and at that point went on to enjoy celebrating a best friends wedding. After hearing a few stories from other guests about getting stranded by their car service,I reached out to chariot asking for one more confirmation about 845 am pickup...this was the night before the ride. I received one message back stating that "I already excepted a ride with another company." I immediately tried to reach out to chariot to speak on the phone instead of text and my calls or texts no longer went through Which leads me to believe I was blocked. My fiancé and I then were tasked with calling every company we can in every nearby city (with 8 hours to spare) to see if we could still catch the only flight out that day. I was lucky enough to find an amazing company who drove us down . Long story short is NEVER rely on chariot, especially if you are not from around there. Update - adding one more friendly message I received from this "professional business owner"

The drivers were excellent but not who I talked to on the phone to book the rides. She is in…read moreCheboygan county. I called today, 7/3/23 at around 10:20 am to book a ride from Cheboygan to Petoskey for 7/5. She doesn't sound like she's willing to help at all. She transferred me to a non working number, too bad I wasn't able to get her name, but she books rides in Cheboygan. This is not the first time that she's been rude to me. I've always been respectful when I call this company. they are a big help to people like me who can't drive plus their fares are reasonable. I hope they can do something about it because this is not a good representation of Straits Regional Ride.

Tim responded quickly. Stayed in communication up to the time of late airport pickup. Ride clean…read moreand neat. Helped with our baggage. Sent pic so we would know who to look for

Tim is rock-solid dependable, always pleasant and driving a safe, clean and comfortable large SUV…read more He is always our go-to for rides between Suttons Bay and Traverse City!

I had a wonderful experience with Driverseat Sault Ste Marie. I booked my rides via email. My…read moreplans changed a few times, however Driverseat was very accommodating. I was picked up at the Sault Ontario airport and take across the River to Soo Michigan without any issues. The day I headed back to Sault, Ontario they let me know a few hours before pickup they would be running late and compisated with a partial credit. Got me back across to Sault, Ontario without issue. The drivers are very friendly and plesent. They put me at ease, especially with having to go through customs. As someone that doesn't drive, it is a a comfort to know that there is a service like this available and that they will drive customers to places like over to Soo, Michigan St. Joseph Island, Bruce Mines, Goulais River, St Ignace, etc. I will definitely use this service again and recommend them to friends and family.

Used Driverseat while in Sault Ste. Marie for business. Booking through the app was easy and fast…read more Driver was very professional.

The owner is the rudest woman I have ever delt with. We had to push back our ride time twice…read morebecause of traffic and construction issues in getting to our hotel ( and we had 6 girls in one room to get ready in a flash once we did make it there ). They ended up charging me for all the extra time and when I called to ask what the charges were, it was services charges and agreed to waive them said that was not told to me up front when I asked about pricing. I was told to get the refund the next day. Did not receive it so I emailed and was told " you need to be patient" in a clearly rude email. When I gave it another two weeks and called, i got reemed out on the phone an told we were " nightmare" clients because we had to push back the time. I'm sorry but the attitude of this women is the reason I'm writing this review. I dont have time but I made time to put this on here. She basically went on and on about how they are so busy and dont have time for small issues like this. The driver Milan added no extra and had zero to offer. she also fell asleep in the car when we were at one of the vinyards. They got their way over priced money and we will never use them again. Dont waste your time. There are other great ride options where you dont have to deal with the shitty owners who talk to you this way!

They picked me up and it was clean and cheerful. I was very happy with the service. They helped me…read moreto get a ride to boyne mountain and back to the airport.

Staff were professional and polite. The trip was uneventful. Our luggage made it safely both ways…read moreincluding the two bikes our spouses brought. Seating is a bit crowded, and priority seating for a large special group meant that none of our group of four could sit together.

They offer two different types of parking here, and they both cost money. The regular parking costs…read moreless, but you need to take a shuttle to the parking lot, which is off site. The premium parking costs more but it's near the dock. So you choose! We chose the regular parking, but we almost missed getting on the ferry because it took a while to get to the parking and back. Ferries leave every hour, usually, so we would have had to wait an hour. So, four stars because of the parking situation. It's kind of a bummer, but they got you by the cojones because where else are you going to park if you want to catch the ferry to Mackinac Island? The rest of the ferry experience was great. The people expertly tag and handle luggage, and the ride is smooth. You can sit on the deck and take in the view, but keep in mind that it's very windy and can get cold, even during the summer months. Or you can sit below deck where it's climate controlled. You can still get a great view below deck. The trip from the mainland to Mackinac Island (and vice versa) takes about 17 minutes, and they depart right on time. Don't be late, or you'll have to catch the next ferry.

My biggest issue is with their parking company. They have a 3rd party run their lot and are…read more(according to their staff) not part of Arnolds. I bought a gift card online to pay for my sons overnight parking as they were arriving after us. While the gift card says its good for all ferry rides it does say that it doesn't cover parking. They would not accept the gift card nor would they give me a refund for the card. As for parking, I paid the upgrade of $40/ day for 2 days. (I parked at 4PM Wednesday and left at 1PM on Friday which is less than 48 hours). They say that their overnight parking starts a midnight but its midnight of the DAY you parked. So, if you are on the last ferry and park at 7pm you have until midnight of the 2nd day. A time when they aren't even open. Since I didn't leave the parking lot till 1PM, I got a fine of an additional $80. When I disputed it with the company that runs the parking, they said that that is their policy and the fine was issued properly. In other words, though parking isn't by Arnolds, their partners parking fee structure is misleading and their customer service is unhelpful. I have been using Arnolds every year for the ferry but I will not longer use their service because of this.

We arrived on time with pre-purchased tickets, expecting a smooth boarding process--but what we…read moreencountered was complete incompetence and indifference. First, the scanner at the boarding gate was broken, so we were told to go back to the ticket window. There, we waited over 20 minutes because the ticket printer was also broken. Instead of finding a timely solution, staff offered no assistance, no urgency, and no accountability--just blank stares and an attitude that made it clear they couldn't care less. Despite arriving early and doing everything right on our end, we missed the ferry entirely due to their technical failures and lack of customer service. Not one employee made an effort to ensure we could board or offered any real help. The system is broken--literally and figuratively--and the staff appear either untrained or unwilling to help when things go wrong.

Attended a wedding at Black Lake this weekend and Mackinaw Shuttle was booked to move around the…read moreguests. The bus was prompt and well maintained and our driver, Bill, was a true professional. He was extremely friendly and welcoming and did a great job. I would recommend this company to anyone! Thanks Bill!

I'm not sure of the experience that the gentleman had reported about incurring about $500 worth of…read moreextra costs because of what he stated was Mackinaw Shuttles unwillingness to come get him and that their one driver had gone home for the day. I know every story has 2 sides, but I find it odd in his opening remarks, he admitted to missing the ferry boat to the mainland that he was required to be on in order to be on time for the Shuttle to bring him back to the Pellston Airport. If you were late, it was your fault. Mackinaw shuttle has consistently bent over backwards to get my son to and from Mackinaw City for 2 summers so he could get to and from work when we were unable to take him. Mackinaw Shuttle is a great family owned business that I have dealt with for years, and I will continue to do so without reservation. I would highly recommend them for your travel needs and any event you need transportation for in Northern Michigan. I would definitely not let one persons admitted tardiness sway your opinion to the negative.