Felix was the technician that helped me troubleshoot the problem with my diffuser. So patient and willing to go the extra mile to get the diffuser to work. More than grateful for his efforts read more

Horrible service online and customer service. Two agents that did not assist a wonderful supervisor that hung up on me. Tried making y dispute online but got an error message sent an email with no reply or links...that made my confidence much better... I want my money returned and I have filed a dispute with my bank. The package is being returned to sender Horrible service promoting class where you do not have any for your customers read more

Aroma360 - Empty bottle I just received - Perfume Near Me - Miami, Florida

Extremely Disappointed - Great Products, Terrible Customer Service I have been an Aroma360 customer and VIP member for several months, paying approximately $120 per month for my subscription. While I genuinely love their fragrances, oils, and diffusers, the customer service experience has been one of the most frustrating I have ever encountered. For the past four months, I have experienced ongoing issues with orders, billing, and customer support. Despite being a VIP member with access to a supposed VIP Concierge line, it regularly takes an hour or more just to reach someone. On multiple occasions, I have remained on hold near closing time only to have the call disconnected without receiving any assistance. During my most recent call, a representative assured me that my concerns would be escalated and that a supervisor would contact me. I was promised a callback, yet I never received one. Unfortunately, this has become a recurring pattern whenever I request management involvement. To make matters worse, I placed a pre-order on May 9th and did not receive it until yesterday. After waiting all that time, the order arrived incorrectly. The products I received were not what I ordered, including the wrong diffuser colors. Additionally, my order was supposed to include a Mystery Item - Special Edition/free gift, which was listed as part of the order, but it was never included in the package. There have also been payment-related issues where representatives seemed unclear about their own payment processing procedures and policies. Every time I call, I ask for reference numbers and documentation because I am repeatedly told that calls are recorded and notes are logged, yet there never seems to be any follow-through or accountability. What makes this especially disappointing is that the products themselves are excellent. The scents are amazing, the oils smell luxurious, and the diffusers perform well when everything works correctly. However, a premium brand cannot rely solely on premium products while providing substandard customer support. At this point, after months of unresolved issues, unreturned calls, incorrect orders, missing items, and lack of management response, I am seriously considering escalating this matter to corporate leadership and exploring other avenues to resolve my concerns. If Aroma360 invested as much effort into customer service as they do into their fragrances, they would have an outstanding company. Unfortunately, my experience has been the exact opposite. Would I recommend their products? Yes. Would I recommend their customer service or subscription program? Absolutely not. read more

Aroma360 - They sent me the wrong color diffuser. They sent me two black Kube's not one sand. - Perfume Near Me - Miami, Florida

See all

They have the absolute WORST customer service! Useless Stuck in a contract with these people. Machine breaks down - shorted on subscriptions. It's awful Had to add a star rating otherwise They don't have a zero star option!!!! read more

I would not recommend this company to anyone. From my experience, it seems like their only priority is getting your money. Their "customer service" is great only until you make a purchase. They even call you before or shortly after you buy to make sure you complete your order, but once there's an actual problem, they are nowhere to be found. I received an empty package that contained nothing but an envelope inside a small shipping bag that wasn't even large enough to fit the oils or diffusers I ordered. It honestly felt like they packaged anything just so the tracking would show as "delivered." When I contacted customer support, I got no real assistance. Instead of speaking with an actual representative, you're stuck dealing with what appears to be an automated system. There was no effort to investigate my missing items, and they refused to issue a refund or provide a reasonable solution. This was one of the worst online shopping experiences I've had. If something goes wrong with your order, don't expect this company to stand behind its customers. They seem more interested in making sales than providing real customer support or resolving legitimate issues. read more

Aroma360 - Here is an example of what my package was delivered with - Perfume Near Me - Miami, Florida

Very disappointing customer service. I believe that this is the norm for this company and they have zero interest in "striving to get it right." No product delivered, no shipping/delivery information or any response to numerous emails. My next step will be filing a formal complaint with the BBB as well as consumer services in Wynwood (Miami), beginning a dispute with my credit card company to be reimbursed and writing a few reviews on social media platforms. And I am sure that I am not their "only" victim. read more

They will not cancel my subscription. Product is defective and they continue to charge me 50 dollars a month.

I have been a loyal Hotel Collection customer since 2020. I purchased a Penthouse diffuser with a guaranteed 30-day trial upon arrival. I contacted them multiple times by email and phone starting June 19, 2026 to cancel within my trial period. Instead of honoring my contractual right, Case Manager Josue Clermont threatened me with collections while my trial was still active, falsely claimed I never contacted anyone, refused to connect me with a supervisor, and hung up on me. I have filed complaints with the BBB, CFPB (ID: 260701-34930345), and NY Attorney General (Intake: 1-1294192532). Six years of loyalty destroyed by one disgraceful experience. Buyer beware. read more

They have the absolute WORST customer service! Useless Orders are shipped to wrong address and wrong diffuser size Benzion Aboud you should be ashamed read more

Been a customer for over 7 years when they were a nobody. Now as they have grown they have lost their touch. Their products are still good and their scents make my house smell better than any other home I've been in, but unfortunately since I've joined their "VIP SERVICE" there is NO VALUE and NO Support. Their product manuals are completely inadequate, hold times are an hour for "VIP SUPPORT" and nobody calls you back if you schedule an appointment "BIGGER IS NOT BETTER" Concierge service Buyer Beware! read more

Scammy company. I 100% DO NOT recommend. I contacted them to cancel my subscription and return my diffuser and they kept avoiding the situation coming up with excuse after excuse. My "dedicated account manager" stopped responding to my messages. You can tell this is a sales based sweatshop the way they train their agents to handle everything. Just all around sleazy. read more

The fragrances are nice. They fill up the house beautifully. Buuut I sent 8 emails to CANCEL my subscription. They say you can cancel on 'Manage my Subscription' but you can't! Then I called was on hold for 45 mins to be hung up on. I called back and was being ping ponged around instead of being transferred to their "cancelation team". I finally got ahold of someone after another 30 minute call. They clearly don't want people to cancel but come on!! Make it easier for people to Cancel, Pause or put a Hold on their subscriptions!! I'm on other subscriptions and I can do it all online with EASE!! read more

Aroma360 - Aroma360 MiniPro. Unopened oils - Perfume Near Me - Miami, Florida

This company AROMA360 is terrible to work with. Orders are not shipped in a timely manner. Advertised pricing changes to high prices without prior disclosure. Order NOT received on time. Complaints to the company regarding their service go unanswered. Try the HOTEL COLLECTION instead. that have their act together. read more

I had an extremely frustrating experience with this company. The company makes it incredibly difficult to cancel their subscription service, and the terms are not clearly explained upfront. What initially seems like a simple diffuser purchase turns into a lengthy commitment with hidden catches. They advertise discounted oil pricing through the subscription, yet I was still charged full price for products. Customer service was unhelpful, and the entire process feels misleading and intentionally complicated. I would strongly recommend reading every detail before purchasing from this company. What looks like a good deal quickly turns into an expensive and frustrating commitment. In my opinion, the business practices feel deceptive and designed to trap customers into ongoing payments read more

If you're expecting even a basic level of customer support from Aroma360, adjust your expectations now. I've been a loyal customer for years--repeat purchases, no issues, consistent business. That apparently counts for nothing. My most recent order defaulted to an old address through the Shop App, and before I realized it, the order had already been processed and shipped to the wrong location. Frustrating? Yes. But mistakes happen, and this was exactly the kind of situation where a company has the opportunity to step up and take care of a long-time customer. Instead, I got a flat, dismissive response: "There's nothing we can do. You should have checked the address." No attempt to help reroute the package. No effort to offer a replacement, discount, or even a shred of goodwill. Just a rigid, blame-the-customer stance and a complete unwillingness to take ownership of the experience. For a company that positions itself as premium, the customer service is anything but. What's most disappointing isn't the shipping error--it's the complete lack of empathy and accountability. Loyal customers shouldn't be treated as disposable over a correctable issue, especially when the error stems from a known app behavior. There are plenty of other home fragrance companies out there that value their customers and understand that service matters just as much as the product. After this experience, I'll be taking my business elsewhere--and I'd strongly encourage others to consider doing the same. read more

Complete horrible customer service. They will go above and beyond to get you to buy anything and everything. I originally had the small machine and then 2 years later upgraded to the machine that hooks up to your HVAC system. I paid a handy guy to come and install $200 and it works just fine for the first 2-3 months until it came time to change the oil. The key fob did not work, I called and they said it was me that I did not know how to use it. We scheduled a facetime to see what was wrong and they realized the magnet wasnt working. They sent me a new magnet, perfect it worked the first time. Second time did not work, so they sent me a new machine. Old machine needed to be taken down before I could receive the new one, paid $200 to get it removed, got a new machine paid another $200 to install all for that machine not to work. it has been since December and the machine does not work. I have called multiple times, I am on hold for hours at a time all for someone to say I will email you and we will take care of you all for them to disappear and never respond. This has happened 2 and I am sick and tired of them debiting $160 every 2-3 months with no resolution at all. DO NOT BUY anything from them, they do not take care of their customers and lie about reimbursing you the any fees just for you to call again and be on hold for hours and hours to try to find someone else. read more

Proceed with extreme caution. Every unit provided was defective and failed to perform. Despite numerous emails and calls, responses were delayed by 3 weeks and required repeated follow-ups just to get basic support. While defects were acknowledged and replacements approved, the replacement units were also non-functional--leaving the issue unresolved. When you are paying for a product and ongoing service, you should not have to chase the company for weeks to get a response or a working solution. This pattern points to deeper concerns around product reliability and customer support. Recommendation: Avoid the risk--there are more dependable providers in this space. read more

Aroma360 has been an extremely disappointing experience. Their products are overpriced, and their customer service is incredibly poor. Promises are made but not kept, and follow-through is virtually nonexistent. I would give them no stars if I could. I was sold on the idea of a concierge service, which was initially assigned to me. When that person left the company, no replacement was provided. I called customer service and was assured that a new concierge would be assigned promptly. Two months later, I am still waiting and have received no follow-up. I escalated this issue to a supervisor, yet nothing was resolved and no action was taken. The lack of accountability is frustrating and unacceptable. To make matters worse, the financing on the machine carries an extremely high interest rate, which was not clearly emphasized upfront. What was marketed as a luxury convenience has turned into a costly regret. I genuinely wish I had never agreed to this service. Based on my experience, I would strongly caution anyone before doing business with Aroma360. read more

My experience did not match what was presented. During the initial sales call, the rep was very fast-paced, spoke over me, and kept me on the phone longer than expected. I needed to get back to work, and he repeatedly reassured me this was a "no hassle 30-day trial." Based on that, I agreed to proceed. I requested a return the same day the product was delivered. Over the next two weeks, I followed up multiple times across email, phone, and chat and received no response. To resolve it, I had to file a BBB complaint, send a formal dispute, and spend 40+ minutes on the phone being transferred between agents and a manager before a return label and cancellation were finally issued. During that call, the focus was often on retention offers and explaining the product, rather than simply processing the return I had already requested. The issue was ultimately resolved, but the process was far more time-consuming and complicated than a "no hassle" trial would suggest. At this point, I would not recommend this company. read more

Run! Do NOT purchase! Brand new system shipped. Does NOT work. They say motors in this tall green system often fail etc Call Customer service. Tried to say he wd replace then quickly tried to Upsale $1000 model w/month paid subscription $100+ Then when that was not working said he wd call me back in an hour and did not Day 2-Called Shop. She said they dont handle because they shipped to me on line! Gave me a number. The jerk said im not a VIP customer so they cant replace. I need to chase down someone else to trouble shoot!! My husband went to Westpoint! We know how to put things together! Now the 3rd person says they can NOT access my order with my order number! Lmao On to the 4th person! No resolution Will be calling Credit Card Co to dispute card! read more

Whatever you do do not sign up for the VIP plan it is a total scam and they act like you have special concierge and a special number to call for assistance. The phone number goes to the same customer service line. No one answers the phone. They do not return emails. They will have people calling you constantly trying to upgrade. You can get them on the phone, but you can't get anybody on the phone to ask questions about billing. Whatever you do do not sign up for any type of membership with this company. read more

The customer service is terrible. Poor communication and website is from the 90's. After 2 months of payment they ask me to add another payment method because they are having issues with Amex, not my fault. I am nervous about adding another payment method because speaking though emails is not what I accustom to and how people get scam. I received 7 calls from them in 2 days. Haven't got one in the last 3... amazing read more

Machines break with basic usage and they use deceptive methods to loop customers into expensive subscriptions. Not worth the cost. Stick to plug-ins... read more

Terrible customer service, total scam, oil destroyed our AC ducts, equipment is antiquated, etc. don't do it!

WARNING: DO NOT SIGN WITH AROMA 360 - THIS COMPANY IS A SCAM! Signing a lease with Aroma 360 was the absolute worst decision of my life. They overcharge for everything, nickel-and-diming you at every turn, and their customer service is a total disaster. Every call turns into an endless nightmare--being left on hold for over an hour, shuffled between representatives, and no one ever actually resolves anything. This isn't just bad service--it's fraud. I regret every second of dealing with this company and urge anyone reading this: stay far, far away. Do NOT trust them with your money or your time. They are dishonest, unprofessional, and will leave you frustrated beyond belief. read more

Horrible Customer Service and Aggressive Sales Tactics! After I signed on (to a subscription), I got tons of emails, texts and calls trying to upsell me. But when I tried to cancel my subscription, they kept dragging their feet, asking SEVERAL times why I wanted to cancel (and I told them SEVERAL times). Meanwhile, they are sending out my subscription and billing me like clockwork without ANY approval from me. For example, while I'm fighting with them to cancel my subscription, I get an email saying that my subscription order went out two days ago. Then I get a call saying that they had a problem shipping out my subscription and could I call them back. I called and reiterated my cancelation (and the saga involved) and not to send the shipment. They said that they would cancel the shipment. An hour later, I get an email saying that my order has been shipped!?!? I just can't trust anything they say!! read more

I can't understand why this company has such a low review rating as, in my mind, it's one of the very best! Not only is the Aromadd diffuser a wonderful investment, our home no longer smells like 4 dogs! The light scent is just wonderful. I have it set to turn on at 7 am, as we are getting up, and off at 8 pm (well, we go to bed early after dealing with all the drool, etc). Also, I contacted the company recently about a question and received stellar service AND follow up from Cindy at Customer Support. She couldn't have been more responsive nor nicer. As a side note: the Aromadd scents seem to be stronger than the competition. Don't skimp on the scent - you pay for what you get! Thanks Aromadd for making our house smell like a HOME again! I'd give it ten stars if I could. Picture is of one of the main offenders.... read more

Aroma360 - One of the 'scent' offenders....This is Dash! - Perfume Near Me - Miami, Florida

As a home fragrance lover, I was excited to finally try products from Aroma360 after receiving a promotional email from Hotel Collection. I didn't realize at the time that they are part of the same platform. I ordered the Pro Tower Diffuser along with the Black Velvet fragrance, inspired by The Edition Hotel scent -- a fragrance I've loved from past stays. I had high expectations. Unfortunately, the experience was extremely disappointing. My order arrived a couple of weeks later. I set everything up right away, excited to enjoy the scent. After three hours on the highest setting, there was still no noticeable fragrance, even in a small room. I could barely smell anything at all. Because of this, I decided to request a return the very next day -- and that's when the most frustrating part began. Customer service informed me of their strict return policy: * No refunds on fragrance oils once opened * Customers must pay for their own return shipping So not only did the product not perform, but I also had to pay $20 for a return label, and I'm stuck paying for an oil that simply didn't deliver any scent. This has been one of the most disappointing home fragrance purchases I've made. Based on my experience with both the product performance and the return policy, I would strongly caution others before purchasing. I truly wish I had known this beforehand. HORRIBLE PRODUCT!! read more

I normally don't post reviews like this, but I feel people should be warned. My experience with this company has been incredibly frustrating. Once they secured the sale, getting any real customer service became nearly impossible. Emails and messages went unanswered, and resolving a simple issue turned into months of back and forth with no clear resolution. It shouldn't be this hard to get support from a company you've paid. I would strongly encourage others to think twice before purchasing. read more

I wanted to love Aroma360 so bad. I tried twice. And you know what they say... Fool me once, shame on you. Fool me twice, shame on me. My first order with Aroma360 was December of 2023. Within 2 months my mini pro started failing. Less and less fragrance was emitted until finally, nothing. I went through their chat, then email, then techs to figure out a solution. The solution? It's broken. Buy a new one. Of course it was out of their 30 (yes, just THIRTY) days of warranty. But I had used the device less than 10 hours total. Infact, I was barely 1/5 down on the fragrance oil. I chalked it up to something weird and somehow my fault, and bought a new mini pro. Here's where the Bermuda Triangle of customer service started. I placed an order for a new mini pro on August 9th with a notice that it would take 2-3 business days to ship. What transpired following was nothing more than a bait and switch attempt. I received emails, phone calls, and multiple texts attempting to entice me to "upgrade" my purchase to their VIP subscription. One that requires a credit check and insane subscription - which they DO NOT tell you in their sales pitch. Just Google the multiple news investigations related to this. After a ridiculous amount of back and forth (I've had it easier at car dealerships) and excuses that my items were not in stock (while showing in stock online) and an ever increasing pressure to upgrade, my order was finally shipped... 15 DAYS LATER! I literally had to demand they release my shipment. My shipment arrived August 27th. We were set to leave out of the country that weekend, and did not open the device until we returned on Sept 10th. The device worked at first, but then didn't. When I opened the device to ensure everything was intact I noticed a large pool of fragrance oil inside the device. Definitely not okay. I immediately reached out to customer service and what ensued was nearly two weeks of back and forth, followed by a request to make an appointment with their service tech. Which was, oddly enough, not available until I was well outside my 30 day warranty range. I expressed my disappointment at this and requested that I speak with someone that could process the exchange. Even when I explained the timeline situation I was given no remedy. On September 24th I reluctantly called my credit card company and requested their assistance. This was a first for me. I provided them the info and they processed the claim. The very next morning, not even 12 hours later, I received an email with a refund notice. Nobody should have to go to these lengths for a simple exchange due to device malfunction. I never wanted a refund, only a device that worked. After doing some research it seems this company has a bad habit of doing these borderline illegal practices. Don't buy into their fancy marketing. The devices don't work. And the fragrance oils are hardly worth the price tag. Take it from me, don't let them push you around and just go straight to your credit card company. Nothing smells sweeter than justice. read more

Aroma360 - Perfume Near Me - Miami, Florida

BE AWARE!!! This company chooses to run a promotional SCAM!!!!! I received numerous emails regarding their Black Friday promotional rebate, which was buy $50.00 in merchandise receive a $50.00 rebate in your email. THEY SCAMMED ME....I REACHED OUT TO THIS COMPANY MULTIPLE WAYS, THEY REFUSE TO HONOR THEIR POSTED PROMOTION!!!! read more

Aroma360 - Yet more proof. Aroma360 states they don't run that promotion!! BEWARE!!! - Perfume Near Me - Miami, Florida

See all

Dangerous for Pets - Avoid! Within days of using Aroma 360, my dog became paralyzed. The product claims to be safe for pets--it's not. The company refused a return, continues charging my account, and even suggested trying another scent, risking my dog's life again. Pet owners, beware! read more

Do not sign their contract do not purchase from them. I have been with them for almost a year, and I have only had one good shipment. Every shipment that I have received. The oils are spilled into the entire box. I have even had FedEx leave me a note for an undeliverable box because it was so saturated .They have replaced most of them, but now they are telling me they will no longer replace any shipment Horrible customer service!!! avoid any contract contracts read more

See all

This company is a total scam. They make it literally impossible for you to cancel any subscription. I somehow had three subscriptions even though I only had one diffuser and I would call an email and email and email and they would say oh it's canceled then somehow I'd have a new subscription in my account. This is now the third one that I've tried to cancel and they literally do not get back with me. I have multiple emails dating back to 2025 with absolutely zero response and they just sent me another charge. Absolutely under no circumstances work with this company read more

Their price increased, and their bottle is smaller. Look at the previous bottle I ordered for the same price look at the new bottle more expensive and small smaller. I would never order again from aroma 360. read more

Aroma360 - Perfume Near Me - Miami, Florida

See all

I made my first purchase a few weeks ago when I ordered a Mini Pro diffuser online. Shortly after, a representative called to confirm my order and offer additional products. It was a great experience. Today 12/06, I went to the Coral Gables location to purchase another diffuser and an additional oil scent. However, from the moment I walked in, I waited about 10 minutes with zero acknowledgment. There was only one employee, who was helping another customer, but a simple acknowledgment would have made a difference. After waiting, I ultimately walked out without making a purchase. read more

I WISH I had done more research prior to buying this. Complete scam. First diffuser broke. The ghosted when I messaged about it. Then they lock you into a subscription and if you try to cancel they don't respond. Anytime you call they say they need manager approval and a manager will call you back, they never do. I've been dealing with this for 4-5 months now. I sent back my diffuser and they keep charging me and sending me scents.... For a diffuser they KNOW I don't have. Run. read more

Great Company and Product UNTIL YOU NEED CUSTOMER SERVICE I'm extremely disappointed with my experience with Aroma360. I purchased a product in full from one of their stores, which has since closed down, and ever since, I've been unable to reach anyone for support. I've called multiple times with no answer, sent several emails with no response, and even tried using the chat on their website -- which just refers me to a phone number that doesn't work. It feels like there's no real customer service behind this company. At this point, I have no way to get help, no updates, and no resolution. For a company that markets itself as luxury and premium, the lack of support is completely unacceptable. I regret my purchase and would caution others to think twice before buying from Aroma360. read more

I ordered two things from aroma 360. The first was a car diffuser that took 23 days and they sent me the wrong item. Took 17 days to get the order, correct. So I ordered something again on On October 3 today which is October 17. I'm just getting an email saying that it was out for delivery. Good luck with that. Product very, very poor shipping arrangements. I am done with them read more

Terrible company They charge tour credit card Never ship anything Give you run around No customer service I would not come near them read more