We came in on a weekday afternoon and thank god it was empty because Mark, the guy that helped us was very knowledgeable and gave us tons of info on a lot of fragrances!! Customer service was 1000000000/10 Don't ever let Mark go!!! He knows his stuff, he is very friendly and kept it 100% professional. Wish we lived nearby so we could always get customer service like this from him. Highly recommend him!!! As far as the fragrances and the store itself, I love it all. Love the decor and how simple they keep it yet it's all very aesthetically pleasing. Will be back here when I'm back in Miami!!! read more

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I recently purchased Gaiac 10 at the Le Labo Wynwood store. While I love the fragrance, I was disappointed with the in-store experience. After making the purchase, I asked if they could provide me with a few complimentary samples to take on an upcoming trip. I was told that I would have to purchase the samples instead. For a luxury fragrance brand, especially after purchasing one of their more expensive City Exclusive fragrances, I expected a little more generosity and warmth in the customer experience. It wasn't a major issue, but it definitely took away from what should have been a more enjoyable luxury shopping experience. I really like Le Labo and Gaiac 10, but based on this experience, if I purchase from Le Labo again, it will probably be online rather than in-store. read more

Wha a great experience! The Monday before Christmas and 30 minutes before closing this place was packed!!! It was a fun experience to be able to pick it out and watch it being made. read more

LE LABO MIAMI - WYNWOOD - Cosmetics & Beauty Supply Near Me - Miami, Florida

A pleasant perfume store located in the heart of Wynwood. It looks like a mad professors lab inside. Staff were sweet and helpful. read more

LE LABO MIAMI - WYNWOOD - Cosmetics & Beauty Supply Near Me - Miami, Florida

I had such an amazing experience at Le Labo in Wynwood! The attendant was super helpful, educated us on how they make their fragrances, and allowed us to test from their wide selection. I'll def be buying from there soon, but I won't be telling you guys what fragrance I'll be getting LOL. read more

LE LABO MIAMI - WYNWOOD - Cosmetics & Beauty Supply Near Me - Miami, Florida

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Le Labo is not just a perfume shop it is an experience. You don't just come in for your notes, you study them, sense them, analyze and converse before you succumb to them. Authentic looking enough that you feel immersed in the mad lab of a passionate Nez. The olfactory compositions lend layers to the scents with a complexity that must be worn by the skin and understood by the senses only when mixed with the personal anatomical scents. Take your time before investing in what can cost up to $1800 for a bottle. And then dive in. read more

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Le Labo fragrance has been on my list for a while now, so when I stumbled upon this store, I was really excited. The personalized service is what I really enjoyed the most. From the chemist pouring, to the labeling, it was a really great first time, customer experience for me. Yes, this is a "special occasion" kinda perfume, at least for me. So my strong recommendation is to spray your scent on your wrist and go have a cup a coffee. Scents change with each persons body chemistry and so, it would be a travesty to spend all that money and not be able to get a refund on something you thought you loved. After your latte and muffin has been devoured, that should be more than enough time for the scent to mingle with your bodies natural scent. Enjoy the experience, don't rush it and go through the other scents, even if Santal 33 is what you had your heart set on. I ended up loving bergamot much more. Staff here "Marc" and a blonde, short haired, woman provided a smile, and great customer service to my husband and I. **** this IS a refill location read more

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Thank you Amanda for making my first time here at Le Labo special and having patience while I took my time searching the perfume I was set on . Even with my indecisive self , haha. Love the scent , I am very excited to wear this . read more

An amazing experience! Val was wonderful and very helpful when I was looking for my favorite scent. I loved watching him mix the perfume; very unique to Le Labo. The personalization of the label was the perfect finishing touch! Thank you! The store is a bit hidden amongst the Design District; but was easy to find with Apple Maps. read more

I love their products, the salespersons are friendly and caring. They are attentive to your likes and very helpful to advise you. I am happy that there is an actual store, usually I buy their product in Nordstrom, Aventura Mall, but they don't carry all their products. read more

The education we received from Monica at Le Labo was top notch. I loved the low key vibe. She was very knowledgeable about the products and even let us indulge in scents from London and Amsterdam! We ended up getting a sampler kit to see how we enjoyed the scents with our natural body chemistries. Looking forward to visiting again! Also: if you buy one of their bottles and bring it back for refill, you get 20% off that scent! read more

LE LABO MIAMI - WYNWOOD - Le Labo scents - Cosmetics & Beauty Supply Near Me - Miami, Florida

I've stopped in here a few times now and the customer service is always exceptional. During COVID, they will spray and let you smell as many samples as you'd like. Traditionally they have the fragrances all put and you can smell them, as you wish. I smelled a good 12 fragrances before deciding on 3 to take home. Samples that is, not fill bottles. Because these fragrances are pricy. With that said it's a super quality product. Just a few sprays and you'll be smelling the fragrance all day...sometimes even into the next day. I've even showered and the scent still subtly lingers. All of their fragrances are unisex. Some lean a little more bold, some a little more powdery, but they are all unique. The samples are $6 each and this is a good route to go if you're on the fence. Try it out. You'll hey a good 3-4 outings with the fragrance from a sample, so you can see how it performs and how it smells on your skin. All of the fragrances are then mixed and composed on the spot. It's a legit laboratory. The staff is more than happy to provide assistance and offer recommendations. There are a lot to try, so if it's your first time, be prepared to sniff a ton of them before making a choice. read more

Hard to find the appeal of most of the fragrances and the staff were a tad reticent to help Anyway found a candle in the end and the plus us you can add a name to the label should it happen to be a gift read more

Allow me to preface this with I'm not a huge fragrance person, however, after the third or forth person I asked said they were wearing a le Labo fragrance, I decided I had to check it out. Also, I live on South Beach and don't drive so it's a big deal for me to leave my little bubble. Nevertheless, I did because I had to check out the store to select what could have became my next signature scent. The store is a little underwhelming on sight, basic industrial feel, all except the overpowering mixture of different perfumed oils. Regardless I made my way to the perfumes and went at them, smelling them like a mad man waiting for anyone to acknowledge me in the store. Eventually someone did say hello as they helped a French woman who didn't like the fragrance she was gifted. Still I was offered no assistance as to selecting what could be my very next signature scent. After about 15 minutes I selected one, purchased it, and left. In the end, great fragrances, but I feel zero need to return to the store now that I have a general idea what everything smells like as the store offers you absolutely nothing beyond that. Do not come looking for exceptional service or an upscale shopping environment/attitude- something you may expect from as establishment charging such premium prices. Only come to experience the aromas and leave. I'll shop online next time. read more

LE LABO MIAMI - WYNWOOD - The fragrance table where you can spend all the time you want with no other human interaction. - Cosmetics & Beauty Supply Near Me - Miami, Florida

They lie and lie and lie... Just before covid I bought a product from this location and it was not the correct formula. It took till nearly two years to sort it out and it did not go the way you would think. I first bought a version of Santal 33 from the Edition Hotel in south beach in 2015. I have since purchased Santal 33 from London, New York and Toronto. When I asked the Wynwood location if they could make the special edition Edition they said sure but sold me something else. The problem was I only realized it was not correct until I returned to Canada and then .... Covid. As you can see from my photo the Edition Edition was Santal 33 with a small twist. But Wynwood gave me a formula called Noir something. When trying to solve this mistake I was told "We sold you NOIR because it's close to the Edition edition". Well they are the experts right but I did not ask for "close". Had I been told it was "close" I would have said no thank you and bought Santal 33. After a lot of confusion double talk Wynwood finally with the help of "head office" agree to swap out the wrong Noir with the edition edition. Or so I thought... When I received the package and opened it there sat another bottle of f'n NOIR. For real. The donuts at Wynwood sent me another bottle of the wrong product. This week we flew to Miami and went to the Wynwood store to sort this out in person. When I got there I was told again they sent Noir because "It was close to edition edition". Like seriously WTF is wrong with these people. So nicely I said well I do not want "close" so lets just swap it for a Santal 33. The manager said "we are sold out of Santal 33" Well that sucks I say then lets do a gift card. "NO gift card only exchange" says the manager. Now wtf do we do? I say okay what else can I trade it for... Well low and behold her coworker says how about a Santal 33 perfume oil !!!!!!?????? SERIOUSLY???? But you said it was sold out I think but stay quiet and say...sure :) LIES LIES LIES Can someone who actually runs Le Labo go fire these or do some serious training with these morons. read more

LE LABO MIAMI - WYNWOOD - Here is the original Edition Santal 33 from 2015 and the brand new bottle I finally walked out of Wynwood with after two years - Cosmetics & Beauty Supply Near Me - Miami, Florida

Ah le labo le labo. If you are looking for a distinguish, sophisticated unique cologne/ perfume, this is the place. Only known from a few small circles, the reputation and quality speaks for itself and know more and more people know about this great brand. Your whole experience is completely personalized. From choosing the size of your cologne, to actually having the chemist making it in house right in front you to personalizing your own labels. You get the whole package. The price is higher than most but in my opinion it's worth it. The employees there were all super nice to us and friendly. The one who helped us through the whole process was AMANDA C. She was great at explaining everything and letting us film the whole process. Thanks to everyone and the staff for a wonderful experience. Looking forward to wearing my le labo fermum on the daily!! Check out our full experience @peanuttandjelly (non sponsored ad) read more

LE LABO MIAMI - WYNWOOD - Cosmetics & Beauty Supply Near Me - Miami, Florida

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wow what a location (wynwood miami fl) from the team being very knowledgeable on every product they have in store to the presence of store to their friendly staff . I will definitely be back to this store ! Thank you Le Labo Wynwood for the best SERVICE ! read more

BEWARE CONSIDER YOUR PURCHASE CAREFULLY!!! This store does not have consumer friendly return/exchange policies and should have a sign stating NO RETURNS/REFUNDS/EXCHANGES! I had received a shower gel as a gift and wanted a simple exchange for something else and the product was NOT USED but I was refused not only at the store but on the corporate website. Their products might be good but its time for management to take a look at their policies that are not good for consumers, I shall think twice before heading into a LELABO store or authorized retailer and you should do the same! Heres the reply from Corporate: Thank you for reaching out to us. We are sorry to inform our Miami boutique is correct. All sales made at Le Labo are final. Sharing our Terms and Conditions of Sale below: https://www.lelabofragrances.com/shipping.html read more

Terrible customer service. You would think they would want you to walk out with their prime product? NOPEEEEEEEE. The staff was too busy doing inventory or some thing and completely ignored few customers when they were asking about the products. It's a very frustrating experience. And the place stinks. read more

I went to the wynwood location today and the employee was not helpful at all and made me feel unwelcome. Customer service should be a priority when you sell a high end brand. Will purchase my perfume in a different, friendlier location read more

Very rude and unhelpful staff. They act like they are doing you a favor with their presence. You work in a shop, drop the attitude

Visited yesterday and was ready to purchase but left store without doing so. When visiting the Aventura store last week, I had sprayed one of the scents on a trial paper and decided I liked it when I returned home. I was in Miami today and wanted to now try it on my skin to be sure it worked with my chemistry. The lackluster customer engagement and absence of a sample without purchasing, left me feeling like my business wasn't needed. There are many eau de parfums from other houses that work for my business. I'll try one of them. read more

Terrible customer service. When asking the staff questions, they answer with a condescending, rude tone. I went to the store to explore different scents and the staff made me feel like an inconvenience instead of helping me explore the brand. When I purchased my perfume and asked to customize my label and double-check the spelling, the store representative ignored me and proceeded to print the label. I went to the store twice - the first time i had a terrible experience. When i decided to give the store a second chance, i somehow had an even worse experience than the first time. I will not be returning to this store - i would rather go to a counter in a department store to purchase my perfume in the future. read more

Extremely unhappy with the company politics in this location. Le Labo should take much better care of their loyal customers. Never buying from them again. I went into the store looking for an alternative solution and they said they couldn't do anything for me. I purchased a solid perfume that didn't work at all, no scent. The company even got the engraving wrong on the bullet where the perfume comes in, and they wouldn't offer any alternatives to me. $100 wasted! read more

Pamela was a fantastic help! She was delightfully friendly, and incredibly hehlpful and knowledgable regarding the scents and products. This made our trip to Le Labo a highlight of our afternoon in Wynwood! John and Kristen read more

Really bad experience with NIKKY that's what she said was her name. Who knows. She had glasses and was sitting in front of the laptop. Her demeanor her body language everything. I almost walk away until Milly came in and help me. This girl Nikky needs to be re evaluated as she is not the person that needs to be dealing with customers. read more

All staff was extremely helpful. Great experience at Le Labo in Wynwood!

This store really offers a great alternative to your main brand fragrances and scents. Pricing can seem to be a little on the high side, but Le Labo redeems itself with the option of bringing your fragrance bottle back for a discounted refill. The issue with the store for myself was the customer service, felt unwelcomed when asking questions. Followed by receiving quick and short answers when inquiring about bottles sizes and different scents. I understand everyone has a bad/ off day, but when spending $300 on a fragrance I expect informative inputs from a store employee. read more

Great experience, a little overwhelming as first visit, there is just soo much to smell that after a while you will be saturated! The ladies there were both very helpful, I couldn't make up my mind went in there to try their most popular Santal and Noir and ended up with a few samples to give a try. Will be returning for a few other of their $6 samples until I find THE ONE! read more

LE LABO MIAMI - WYNWOOD - Cosmetics & Beauty Supply Near Me - Miami, Florida

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Douglas was great!! His attention to detail, great communication skills, and ready smile made the experience even better than I expected. Love the products and will definitely be back for more... I'm hooked on the City Fragrances. read more

LE LABO MIAMI - WYNWOOD - Cosmetics & Beauty Supply Near Me - Miami, Florida

My boyfriend and I went to the store to buy a Christmas present and the lady with glasses and curly hair was very dry and had an attitude. She's was expressing her negative energy out in the store and made me feel very uncomfortable. She needs to be re-evaluated by HR because she will scare people away. She would also make smart remarks about how I come to the store often and never buy anything, but in reality I always talked highly about the store. I will not be interested in coming to this location anymore. ABSOLUTELY HORRIBLE EXPERIENCE... read more

I had not heard of the luxury perfume Le Labo brand until the W asked me to buy her something there. A 50ml bottle / 1.7 oz is safe to take on the plane will cost you less than two Franklins -- they will print a For: note on the label which will score you major points. It seemed like most customers in the store knew exactly what they wanted so don't expect too much service at this store. They close early so check the hours before you go. read more

I was walking through Wynwood trying to come across a unique gift for my father's birthday when I came across this amazing store. Douglas was kind enough to inform me and my friend of the origins of the perfumes, how they're made (in the store) and how they're different for each person once you apply it. He helped me choose the perfect one to fit my fathers description which was, The Noir 29. It had a a nice leafy/tobacco aroma. Such a pleasure coming to this store and will for sure be coming back to find my perfect scent! read more

I've never visited the Portland location, but have been told some nightmarish stories, so I strictly buy my Le Labo online. This is the heaven your nose dreams about. This is where finding your signature scent is as tantalizing and seductive as watching your first strip tease. I've visited other location and watching them concoct and mix your potions together is enough to mix all my feelings. I fell in love w this place at first sniff. I can say a few scents have become my signature because it's too hard to pick one. And the limited edition city releases have me excited every year, falling in love head over nose all over again. These scents are the ones that people stop you in the street, on the elevator, in lines at stores, or restaurants to ask what you're wearing. These are the scents your ex's will never forget and your current lovers lust after. Forget the price tag, because nothing beats having a scent everyone remembers and wants and hardly ever knows exactly what you're wearing. Promise you won't give the secret away too easily though? read more

Products get 5 stars. Employees get 1 star. Every time I go in there, I have a horrible experience with the employees. They're either rude to me or ignore me altogether. I have spent quite a bit of money on this brand and don't deserve to be treated like garbage. Clean house and get all new employees. These ones are embarrassing excuses for sales associates. read more

A friend had a fragance from this store so I came to check it out. The store is really nice and fell in love with Sandal 33. A huge disappointment when the staff members seemed bothered, not even a hello when I walked in. No introduction to the brand whatsoever even though the store was empty. I asked a couple of questions and the guy was rather rude. Gonna give this place another chance and come back another day b/c the fragances are awesome. read more

Unique products, had a scent be processed right in front of me, love the store

I had an absolutely lovely experience here and came out with two exceptional perfumes. Douglas was so knowledgeable and friendly. I will definitely return! read more

Literally the most pretentious place you will ever enter. It feels like a place that Portlandia would make fun of, but they are too mean to make fun of. They don't even speak to you, just point at things, and then silently judge you. Don't even give this place a chance. Also everything is way overpriced. read more

I've purchased at least four times from this location and am quite pleased with items and service. Pamela is great. She's been there since the opening and she is always so helpful. Not pretentious at all! Buying these items online is easy but I make moves to go to the store as it is an enjoyable experience. I love everything Le Labo produces!! read more