This review is going to be long, but worth the read!!! This is an UNSOLICITED REVIEW. I rarely,…read moreif ever, write reviews, but felt I needed to today.As I was looking for reviews for a service I was going to use for my car, this site popped up. It is where I have resided for over a year, and just signed a new one year lease. I was going to continue what I came to this site for, to check our car services, but I started reading the reviews for North Pointe apartments after I saw soooo many negative reviews; I was curious. Being a business owner myself, actually 4 businesses, I was appalled at the reviews I just read, and how undeserving, in my opinion. I have homes in different states and am here a lot due to family and business, so I see and hear a lot. I think it is imperative to, and my responsibility, to give my opinion, for fairness sake.First of all, I am very picky about management, cleanliness, safety, and noise. There are hundreds of units in this complex. So, here is my review...Let's start with management.MANAGEMENT: I needed to find a place to live and decided to start my task of looking. I had compiled a list of various apartment complexes and homes that I had an interest in. My last stop, due to my route, was at North Pointe. It was around closing time for the leasing office. The Leasing Manager, Lanette Rogers, very friendly and helpful, offered to show me around. I was so tired of meeting and seeing properties all day that was so disappointing, that this overall experience was a breath of fresh air. I liked what I saw and heard. Lanette stated that if I had further interest, I could come back the next day, or so, and review the paperwork; there was absolutely no pressure. The next day I walked into the leasing office, I can tell you without a doubt, that it was a very pleasant experience. I was greeted in a very professional manner and was told that they would be right with me while they were helping another potential client. To this day, Every. Single. Time. I have been in the office, emailed them, or called they have all been very fast to respond and happy to help. Rating: 5 STAR
ENVIRONMENT: The apartment grounds are always being maintained and in great order. Management is quick to respond to any complaints and to make sure all tenants and guests are abiding by the rules. This may irritate some or many people, but...it is what it is. I read where there were complaints about cars sitting around, repairs needing to be made in the units, etc. My opinion is that I want cars that are basically abandoned to be removed, repairs in the units are fixed (many other tenants told me when I first moved in that the management was wonderful about fixing things), and yes there will be noise, and issues. But, isn't that the case anywhere you live?? The part that is important is will the management team resolve the issue? Yes, they did/do solve issues immediately, I'm talking within the hour or so if possible. If they cannot immediately, they keep in touch and follow-up.
UNITS: I have been in mine, and two other units visiting. Never, have I nor the other tenants, complained about the smell in the units. When I moved in, and now, no smells. Walls clean, new carpet (which I see management changing all of the time in units).The toilets were recently changed to low-flow, and if an appliance needs changing out, they are quick to do it usually within 1 hour to 1 day! PARKING: I have never had an issue with parking.But, if someone parks in an area that is marked for another tenant, yes...you are notified.Again, one must abide by the rules! CLUBHOUSE/POOLMAILROOM/PARCEL ROOM:There is an excellent system in place where when you receive a package you are notified by email/text.You are provided a code to access the package.There are also fobs, given to you at the signing of your lease, to access the main mailroom/parcel clubhouse areas. This is for extra security. These areas, when I have been through there, were always in exceptional condition. MOVE-OUT: I cannot comment on this...I'm still here for about another year, or so. Yes, I will probably be charged a fee, but don't we all expect that to some degree?I treat my home with respect and pride.I call maintenance to fix things or replace things as needed. It is more due to preserving someone else's investment, not because it is making my life miserable. Yes, this review may sound a little too positive in comparison to the majority of the reviews, but it is the absolute truth! I get nothing from writing this review other than the feeling that this establishment deserves a fair shake, and hopefully, it will help someone to make an informed decision when deciding where they want to live. Remember a few things in life...it is a fact that people rarely write reviews when they are pleased because they are happy...But, if angry..watch out! Usually, due to their bad attitude in life! LOVE IT HERE!