First of all, I worked for Buckeye and saw how they faced challenges. One of the most divisive was…read morethe loss of channel 11 for a period of time. People were angry and wouldn't listen to the reason it was done. It turns out, a company was buying up local stations so they would have more bargaining power to drive up the cost of their feeds. This might seem like a small thing but what you don't know is it would have automatically pushed up the rates of every other provider of media (espn, abc, etc).* The company bit the bullet and told the consolidator to fly a kite. No one appreciated the companies loyalty to their customers. Buckeye's prices were high, just like all cable providers. The business is a lot like gas stations during the 70s. The gas providers set the price but the gas station took the brunt of the ill will. Buckeye was able to lower their price by dropping the set top box. TV is not the same but they had to do something. Same goes with outsourcing support to the Philippines. Costs had to be cut. Buckeye's big differentiator is service. They are able to repond quickly because they are local. Buckeye was a good place to work. They treated their employees with respect and they paid a competitive wage. I made lots of friends while working there.

Why would a company that put so much emphasis on being local and having "your neighbors" answering…read moreyour calls, fire everyone local and have the calls answered by India or wherever the chose to send our calls. The people answering the calls now do not understand what you are asking or don't want to. I worked at Buckeye for 20 years and we knew our products, how to answer questions, how to resolve issues and the customer did not have to repeat the problem 4 times and still not have a resolution. I just don't understand how things have come to this. There are a lot of people in Toledo that need jobs but Buckeye is giving them away.

I had DISH for many years and had to give them up when I moved to Colorado because they didn't…read moreservice my area. I went with the only option (DirecTV) and was disappointed in the lack of user-friendly options, the remote wasn't easy to use, all the little bonuses of DISH weren't available like Remote Finder, Light up Remote, etc. Basically DIRECTV was terrible and their customer service was horrible, particularly after they were purchased by ATT. I moved back to Ohio 2 yrs ago and just brought DIRECTV with me. Recently I finally gave up after a really bad ongoing experience with their IT helpdesk and called DISH, the person I spoke with "Dan" from "El Paso" was FANTASTIC! He was so easy to deal with, easy to understand, and took care of all my needs in a matter of minutes. The DISH tech rep was out 2 days later, hooked everything up and now... for $30 less a month, I have a better system, with more channels and better customer service. If you cannot get cable where you are, go with DISH!

This provider is horrible. They make you sign a two year commitment but only give you a deal for…read moreone year. After that year, they triple your monthly service and refuse to adjust your bill. So, they tell you that you either have to pay or cancel. I canceled my service; the agent I got was horrible and my service over the last year has been mediocre at best. My advice is to go with DirectTv or even cable. Biggest mistake I ever made was switching to Dish.

I agree with the other review. Is there a way to give them negative stars? I have never had Wi-Fi…read moreat the house but I figured I would give it a shot to try to increase my internet speed when I'm at home. Over the course of 10 months and having it personally installed and paying for that installation, I've had to reset the router at least 20 times. I've called customer service at least a dozen times because the Wi-Fi just goes out whenever it feels like. So what's the purpose of having the Wi-Fi if I end up having to use the hotspot on my phone? Then of course after 6 months the price goes from the intro rate of $50 to $100 a month and it seems like the internet just goes that much slower at that point. I don't use the internet a whole bunch. I may watch a movie occasionally and I had a fire stick on a second TV in the bedroom. Maybe check my email. Nothing ridiculous and I was not able to get good service. So after 9 months I discontinue my service and took my modem up here to the Buckeye office. When I discontinued my service you would think they would have told me where to take it but no. They tacked on the modem to my final bill. When I called customer service they were not helpful at all on telling me a location to return it. When I went to this location the customer service representatives were nice but so are the people at the car dealerships. They did let me know that I had received an older modem and that's probably why I was having so many issues. But as I told him over the dozen phone calls and 24 resets no one told me this and why would they give me a old modem when I'm opening up new service. No way. If there's anyone else available in your area use them

Overpriced internet with worthless service. There Internet service will crash if you use your own…read moremodem, that's their remedy most of the time for service outages, rent or buy one of their modems. An absolute joke of a company, avoid at all costs

Dropped att after 24 years and went with Spectrum. Phone delivered, at 74 yo I called to activate…read moreand was told all was good. Contacts and photos never transfered. Very upset as spouse had passed 3 months prior and fearful pics were lost. Drove to BG store, very busy with walk in customers, but within 15 minutes Zoe had my phones "talking" to each other and she saved all my photos. Forever grateful to her tho she just smiled and said it was her job. 5 stars to you Zoe.​

They give good service and then they raise the price beyond what people can afford. I told them I…read morewould switch providers. I did. So instead of giving me a bill for the service I used, they did not terminate my service when I called them. Instead, they terminated the following month and then turned my unpaid bill over to a collection service. Instead of just one month's bill, they made it into two months bill and I refuse to pay for some thing I did not use. So while their internet was good, their office and service representatives suck big time, upper management too. I was forced to give them one star, I would change that to none if I could.

Spectrum has a robust TV experience but it is extremely expensive. Also, I am tired of the billing…read morepractice for this company where they send out your bill a week or less from the due date. I have only come across one other company that had this practice and it is annoying. For these two reasons I can't wait to dump Spectrum.

My complaint surrounds the contractors who buried spectrum internet cable on 2-2-25. Neighbor…read moretelephoned and explained a Spectrum Technician need access my property for transformers to bury Spectrum internet cable. Sure, I requested once finished lock gate please I have a . After a period of time I looked out back inquiring how long before completion? One of two technicians looked back to me and began to approach. I stated I don't need anything except how long? He replied five minutes (I think) and returned to the area he was working (burying spectrum internet cable). I returned to my task only to find my AT&T internet was DOWN. Troubleshooting revealed AT&T internet cable @ the transformers were CUT. Spectrum your corporate brand is "SUS" if you think I think my AT&T Internet cable just "happened" to be CUT accidentally! How often does this happen? My service was interrupted for several hours, Spectrum is the OPPS and can't be trusted I ask myself Was the cable cut because the technicians were upset I interrupted them? Was the cable CUT because I have AT&T? If cable cutting is a possibility when burying the cable; you would think Spectrum a billion dollar company could DO BETTER! Who you hire rep your brand! ROTTEN s AT&T rep Tim ( Cool af ) dispatched Ethan (Cool af ) to my spot later that evening. My AT&T internet back on before night! Way to GO AT&T! This is my Spectrum Nightmare!

Everything I was ever told by them was denied, and called a lie by the next person I talked to. One…read moreguy (when I was changing service) told me, "Remember, it will NEVER cost more than $42 per month for this service." It was billed at about twice that! Their Gemini service is excellent, but they will jerk you around every month about paying for it. You will never know how much it will cost, and they will tell you you agreed to all sorts of things you never did. It's a fight every month, and you can't believe anything they tell you, and you will always get a raw deal! They also keep billing you for service you never get after you have turned off the service. The FTC helped me, but they had to do it twice because they said it was off, and I didn't owe them anything, and then they just kept billing me.

there are issues with losing the signal if it rains in the least bit. different networks lose audio…read morefor no reason.

Frontier will give you the same quality as an expired dollar store battery. Weekly blackouts, no…read morecustomer support and an app that doesn't update outages, because their service is down and can't update the app. If I had to decide between staying with Frontier or swimming in a bathtub of broken glass and razor blades filled with vinegar, I'd pick the bathtub every time.

I am paying almost $200 for Internet service and YouTube TV . The past 3 days I have been without…read moreservice , and can get no assistance from technical support. I am legally blind and when I call to ask for help all I am told over and over again is that they will not send out a technician. Now the equipment is literally falling apart because they keep making me troubleshoot things on my own . I refuse to pay my bill and I'm very likely going to file complaints with several different companies to blame them for fraudulent activity . I will likely try to hire a lawyer , and change service providers because I am sick of this lack of service . Especially since the only help you can get is from people from third world countries that barely speak english. Im done.

I wouldn't give their customer service a single star. Everytime i have scheduled an appointment for…read moreservice they have changed the time by as much as 4 hours!. If you get dish and ever need a service call, you can probably expect this problem. On top of that they wait until the last minutes of your scheduled time to notify you of the change.

Well what can say... to say the service SUCKED would be like me saying I looked like I did at…read more20.... They messed up my billing so much I have tried to quite them but they wont let me because they put it under the wrong first name. So I am suppose to have a secret pass word... Why yes they do... To bad for me that it is a secret to me... So I call customer service besides hanging up on me I have now be on hold for 2 hours and 50 minutes. So what is Guiness World Record for being put on hold??? I guess my rep from Dish and I are going to find out...

I have been a customer of toast for a few years now, and hands down the best customer service in…read morethe industry. Couldn't say enough about these guys. Thanks toast Damon

Toast Net runs to my house on AT&T lines and I get a fixed price for internet with no throttling. I…read morerecommend it to everyone, check out their website. The few times there were issues with my service a toast net employee always handled contacting AT&T and checked back to confirm the service was back to normal. Save money, try ToastNet