First of all, I worked for Buckeye and saw how they faced challenges. One of the most divisive was the loss of channel 11 for a period of time. People were angry and wouldn't listen to the reason it was done. It turns out, a company was buying up local stations so they would have more bargaining power to drive up the cost of their feeds. This might seem like a small thing but what you don't know is it would have automatically pushed up the rates of every other provider of media (espn, abc, etc).* The company bit the bullet and told the consolidator to fly a kite. No one appreciated the companies loyalty to their customers. Buckeye's prices were high, just like all cable providers. The business is a lot like gas stations during the 70s. The gas providers set the price but the gas station took the brunt of the ill will. Buckeye was able to lower their price by dropping the set top box. TV is not the same but they had to do something. Same goes with outsourcing support to the Philippines. Costs had to be cut. Buckeye's big differentiator is service. They are able to repond quickly because they are local. Buckeye was a good place to work. They treated their employees with respect and they paid a competitive wage. I made lots of friends while working there. read more

Why would a company that put so much emphasis on being local and having "your neighbors" answering your calls, fire everyone local and have the calls answered by India or wherever the chose to send our calls. The people answering the calls now do not understand what you are asking or don't want to. I worked at Buckeye for 20 years and we knew our products, how to answer questions, how to resolve issues and the customer did not have to repeat the problem 4 times and still not have a resolution. I just don't understand how things have come to this. There are a lot of people in Toledo that need jobs but Buckeye is giving them away. read more

A big thank you to TJ a Buckeye service tech who came to our house and got our tv up and running. He gets 5 stars, Buckeye broadband gets one star. Buckeye was a great service, but now they outsource their customer service on the phone to people that have no idea what they are doing. I needed help with words didn't go with their mouth. I called and spent 45 mins on the phone with someone I could barely understand . She was unable to help and hung up on me. I was transferred back to someone else who steered me wrong and couldn't get the tv up and told me it was my remote and I had to take it to the office. That wasn't the problem, it was the black box the office said. The phone techs had completely knocked me out of everything. But I can't thank all the repair guys enough. I have even had problems with their billing, again outsourced to whomever. read more

Horrible customer service from an Indian call center. they say my wires are buried (they are NOT), do not know what a squirrel is and want to fight with me about sending out a technician for a junction box that is partially open and letting rain in. My internet lags everytime it rains and I work from home. Time to change provider. (Re squirrels and cable chewing) I'd give zero stars if I could! read more

I cannot express strongly enough the decline in all the service areas through Buckeye Broadband over the years. They've been my provider for well over 25 years. As soon as I find another provider, I will cut ties. Losing Channel 24 and numerous sports channels was a big blow. Their customer service being outsourced is an additional problem. The language barrier, the lack of knowledge of the representatives are two big drawbacks. I have yet to speak to ANYONE who embraces their services. I have had repeated problems and have had to work through issues at the Brainiacs locations more times than I'd like to count. Would absolutely NOT recommend them. read more

This is hands down the worst service around. Absolutely ridiculous how many problems we have with unreliable service, slow internet speeds, the WORST customer service and being impossible to get any real solution. We pay almost $200 a month for internet and it's been down 3 times now in less than a week, and nobody seems to be able to help. It's been years of this horrible service but they have a monopoly on Toledo so the other options are just as terrible. How is it even possible to be this garbage in 2025? read more

Buckeye does not even deserve 1 star. We only have internet and it is horrible. The prices are going up but the service gets worse. They need to drop the prices for the terrible service they provide. We've had 2 technicians come out within a month and found nothing wrong on our end. We had the modem switched out and that hasn't done anything. Unfortunately we have no choice but to have Buckeye because of where we live. I think it's bull**** that they can monopolize certain areas in town read more

Absolutely pathetic service If I could give 0 stars I would My business paid Buckeye Broadband for services for almost 9 years. Unfortunately I had to close 1 business and my second business is 2 hours from the closed business. I cancelled with Buckeye Broadband and was told I wouldn't be charged again and last night I was charged again. Customer service is 0 help. When asking to speak with a supervisor all they say is "someone will call you back within 24 hours." Zero respect shown for a business who was loyal to your business for almost 9 years. I will be posting this review everywhere possible and letting everyone I know about this experience so nobody else has to deal with this "company" I'd look elsewhere for this service, anywhere else read more

Update April 6, 2025: was set up with Autopay on a card. Bad internet payment on a NEW card went thru and the OLD CARD was changed. A $14 and change payment was made on 4/02/25 with Angie. Now the OLD CARD was billed for $106.76. That card was to be deleted. Also, the $14 payment brought my balance to ZERO, per the MyBuckeye app and confirmation email with confirmation number. They stole $106.76 from me on a card they had no business keeping in their system, then lied about that card being gone. This will be discussed federally too. Wrong person to play games with. I will make this company THE EXAMPLE of what not to do. Also at 23:21 (11:21 pm), not 1 single supervisor called me back, as requested by me to "Chrystal" overseas. Misty confirmed a "request for a supervisor" was put in early in the AM hours. Looks like FCC or FTC and Ohio Atty General need to hear this info. Also, internet seems fixed after an FCC cable complaint was filed on 3/31/25. See below. -------------- I have made many many many calls in the 15 days I have had their 1Gig coax internet (since the Old West End has no fiber or competitors). Buckeye's Eero app says I get 982 Mbps down and 11 Mbps up. Turns out that I am ACTUALLY getting 18 Mbps down, 2 Mbps down, 17, Mbps, 43 Mbps, not the 982 Mbps. Totally unstable connection 300 ft from the hub. They placed a MoCa filter on the coax, replaced the modem and turned off modem WiFi. I called tech support (option 3) and was scheduled on a day I cannot be home, when I told the guy I cannot be home. But then again, Sunday is Bengladesh's Saturday. No phone jobs are local as of Tuesday.... So most phone reps are foreign. I only want 1 Gig WORKING and STABLE service. 2 coworkers also have issues in different parts of town. They are also on the 1 Gig plan without fiber. Latest thing ... An email was supposedly sent asking for an earlier appointment date. If I do not get service by 2pm Saturday, I will take TARTA and return the equipment after 2pm, while catching the last bus back home. The Block Family is a joke!!!! Terrible services for a high price. I DON'T RECCOMEND this company, as they have not changed since my problems getting things fixed in 2000. I worship SPECTRUM, but can't as Buckeye will not rent them the lines. Illegal as ever, considering they can go into Spectrum areas without problems. SHADY COMPANY!!!!! UPDATE (March 31, 2025 Last local Toledo Phone Bank day): I talked with Yasmine in Mississippi, who swore up and down I would get a call back 24 hrs from 4:27pm Sunday March 30, 2025. Yasmine works at Maxx South, another Buckeye company. This did not happen. FCC complaint lodged on March 31, 2025. How does this company remotely have an A+ rating with the BBB???? Someone is paying off someone or the BBB rating system is corrupt, as Buckeye is accredited!! Now I must take the worst bussing system in America (TARTA) and return the equipment. I also found Maintenance Orders were not being filed AND scheduled (ie., blue sheets). I wanted a call from a supervisor for 2 reasons: First, I was being told I was responsible for ingress, which the test said I was not! Typical Buckeye play since 1999. They keep using the classics! Secondly, I need a written plan on how this was to be fixed. That call back was because only 1 supervisor "showed up" for work. Two companies and only 1 supervisor???? Makes -355% sense. Yes, minus. The Tech hubs (Brianiacs) is only open 10am to 6pm. Not customer friendly, like the service support and maintenance. Also notice they are not close to the center of Toledo, like Southwyck Blvd was???? The support team is no longer local, so things will go south quickly. I have found "off shore" reps do not understand English or "Urban English" phrases. Accents are thick. Spoke to such people as Jackie, Chip, Angie, Carl, Keith, CeCe, Yasmine, Chris (Trans female) Chris overseas, Trey, Robert, and an unidentified white male tech on Saturday March 29, 2025. I have refused $20 credits because I just wanted the service corrected. Too late for that now. No resolution is possible, not on my end. Had to disconnect the equipment. Yes I was frustrated on a daily basis. Internet should not go out at night and mainly stay out weekend nights. Then blame the customer. Inexcusable. They also are not leasing their lines or leasing lines at a good rate to other internet providers. Another internet provider mentioned this. This keeps out competition. Ohio is to be deregulated. Buckeye disagrees to this law, by actions. This company had been known for decades to minimize competition or eliminate them. Any other newspapers are a prime example. Only 1 was not burnt down. That last one just folded. This company, Toledo Blade, Hometown Stations, etc. is a mess. I cannot even remotely recommend them. T-Mobile is calling. read more

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The friendly and helpful local service agents have been replaced by an overseas call center with no ability to help and very little knowledge of how the system is set up. Last night our service kept dropping and the agent told me she would check my cable box, which none of us have anymore and that she recommended I unscrew the cable from the back of my modem, which is impossible because I have a fiber optic connection. They really have gone downhill in the last few years. If they ever drop the Windsor station my husband loves, I will get Verizon that same day. read more

I continue to have issues with my internet. Buffering and freezing and still no resolution. Techs have come out before to change the lines outside and it worked for a couple of weeks but now I am experiencing the same issues. I have been a long time customer and I pay too much for low budget service. Every time I call customer service, they reset the modem, unplug & plug the modem and troubleshoot, etc, etc. Still nothing! I am very dissatisfied and time to find another provider! read more

I call buckeye to report that the apo took out 2 payments. I asked for a refund and it's been over 10 days and still no money. Called back and now they say 15 days. What really bothers me is I could not understand the person I spoke to because the English was bad. When did buckeye become non-local? I'm finished with this company. read more

Absolutley awful. They are over priced and non supportive to any issue. I'll gladly pay 30-40 more a month for good service and customr support. Buckeye is abolutely terrible, read more

Buckeye repair service is in need of new supervision. A tech will arrive & isn't qualified to do a repair or install so it's rescheduled. Next tech arrives with no explaination from the previous visit. So he starts over. Now we have repeat problem. Tech isn't qualified. 5 visits. Such a waste of money sending so many techs. read more

service sucks. customer service sucks. currently looking for something that actually works. I work from home and the internet goes out randomly throughout the day then they charge you to come out and fix it read more

Just NO. Don't do it! Customer service is TERRIBLE. Why pay your hard earned money to a company that only cares about the money you can give them. As soon as you need them it's like pulling teeth. read more

Buckeye boasts "local", and they used to be. I had used them for years and every time I called I spoke with local service reps. At some point they have outsourced their service calls to somewhere outside of the U.S. (dedinitely NOT local, not even US based). Since English is not these new reps first language, communication can get tricky and they repeat themselves over and over and it takes a long time for them to resolve nothing. When I asked for a US-based call center telephone number or to be transferred to one, they told me that was not possible . I literally chose Buckeye over AT&T years ago because they were local, and so now I am disappointed that their website says local and they're really not, at least not for customer service calls. read more

Assistant spoke very broken English, was able to discern every third or fourth word. Every time, and we are talking over half a dozen calls, I was unable to understand what was being said. Terrible service and frustrating communication. Tech service is four to five days out A new modem takes 24 hours to get on line They pitch their promotions to you during the call for drop service The recorded preamble suggests if you have internet problems you can go on line and watch help videos: What the heck? No TV, no landline, because it was always down, just internet that drops every day at 5:30 PM. Edison was working on the transformer next store and after the internet disconnected for ever and when I mentioned this I swear the assistant told me to call Edison, but I am not sure because of the language barrier. Also I think he thought Edison was another internet company because he told me they (Edison) need to maintain their own lines??? Maybe the electric company in India also does internet maybe India's internet and electric are owned by the Block brothers, hey at this point I am open to theories. Buckeye Broadband summary: Terrible customer service English interpreters needed 24 hour modem set up a joke Edison needs to branch into internet service. Recommendation: Move out of Toledo and surrounding area Move to India Marry into the Block family Live completely off grid read more

Tech support has gone from really good to really bad since they outsourced. Now, the typical response is " not sure our issue", the other issue is trying to understand what they are even saying. They also don't call back as promised. read more

NEVER USING BUCKEYE AGAIN. I cancelled months ago as said I still have a bill several months later after the fact. when I have a confirmation that I did. it owe anything anymore. they are a scam. worst customer service ever. no local people anymore either it's all someone's seas read more

I had Buckeye for 20 months. I signed up for a 24 month contract so the price was guaranteed. The service was good when it worked. After being without service for a full week I decided to cancel. Support could not give me an estimate of when I would hear from a technician, let alone when my Internet would be working again. All they could tell was to be patient. Because I canceled before my contract was up, I received an "early termination fee" of $175. It sounds like Buckeye has outsourced their support and things aren't going well. If you are switching to save money, don't do it. Call the retention department at your current provider and ask for a better price. read more

Please take the time and realize that not all are perfect and all get busy. After talking with a professional at Buckeye Broadband, I was able to get things handled and explained the proper way. The pricing needs better explanation so ASK! I was fortunate to have a professional help me and changed my opinion somewhat but be persistent. read more

I can't bring myself to give a 5 star rating for Buckeye's overall service due to the high cost for cable, internet, and my mom's landline phone. However, I would like to recognize the Technical Support Team, as they patiently assist whenever I call. In particular, I'd like to recognize Al in Technical Support for his 5-star efforts to assist me with a telephone issue last night. For some reason, every time I called my mom's Buckeye landline from my cell phone yesterday, I would get horrible static. Al took the time to check my mom's line by calling her several times, including calling her from an AT&T line (my cell phone provider). He suggested that the problem could be due to something on AT&T's end. We agreed to end our call so I could attempt to resolve the issue with AT&T and that he would call me back approximately 45 minutes later. Al kept his word and followed up with me as promised. While we were unable to resolve the problem last night, he offered to have a tech go to my mom's home to troubleshoot further. By this morning, my problem was somehow resolved and my mom reported that she was having better sound clarity than ever on her phone. We were both impressed with Al's diligence and dedication. While Buckeye receives many negative comments about its high cost, (and rightly so), I do want to give a shout-out to Al in Technical Support for going above and beyond. Thanks so much Al! We appreciate you! read more

Internet was down again yesterday. From the time I woke up at 5 AM until I went to bed at 10 PM I was without internet. Today I am giving back all their equipment and saying ADIOS forever to their horrible service. read more

Price raised so much in the last year that my Cable bill is now 2x what my electricity bill is in the summer. This is insane. Changing services the first moment I can. Set off to write the review because they've been holding my payment without registering it, and I can't even get anyone on the phone to straighten it out. Fired their tech staff, so now when they screw you over, they expect you to just deal with it. I'm not. Looking for a better company and taking suggestions. read more

Contacted Buckeye about why we lost 8 channels in the last several months and the price of the service has not dropped one penny. I think when you lose a national channel like NBC your cost should be less. At late night and on Weekends they have so many paid programs that they should pay us to use Buckeye. The foreign customer service representatives are impossible to understand and give you stupid answers. like " there are more channels watch something else." waited almost an hour to for that stupid answer. I have had Buckeye since 1980 but I looking for a company that gives a Damn about their customers. Hopefully Buckeye will read their reviews but I don't think they will the only thing they care about is MONEY read more

This is by far the absolute worst internet service I have ever experienced. Unfortunately, they are the only provider in the area. I don't understand how they can have a stranglehold on certain neighborhoods and in some cases, sides of the street. These monopolies are the only reason this abomination of a company is in existence. I only have Internet. Every day or 2, I completely lose service. Sometimes for hours, or my personal favorite; every few minutes. I have bought 4 modems in 6 years. Did some research, tested, and found it was actually Buckeye's issue. DO NOT BOTHER CALLING THEM. All this and the price steadily rises. I check every month or two, to see if I can get another ISP. As soon as I can , GOODBYE SUCKEYE!!! They tout themselves on the "Support Local" sentiment. But, they don't support their customers, at all. I truly hope this company is eliminated and replaced by a company that isn't "local" but, understands the voice of the customer. read more

HOLY SH** if you think your internet provider is bad let me tell ya. Imagine playing a game and your 1 second behind on everything and then it jumps back. This is the only internet provider in my area. get me TF out of this on onto spectrum. read more

Get an antennae Never use these people for anything but internet and a landline. They are extremely dishonest and will not work with you over the phone. read more

We have had Buckeye cable for over 20 years and in the last 5 their customer service has continued to decline. We have had a lot of buffering lately so we called for a service technician. The only time available was Sunday Mother's Day between 12-2p. The technician shows up, does anyone couple of things bit still have buffering. He then tells us it might be our Eros box but that they don't exchange them and we would need to take it in. On Monday we take it to the office where she tells us, uh no we don't don't exchange those the technician has to come out and do it. The next available time is Thursday 4-6. It's is currently Thursday at 620 and no Buckeye. Sad to say we will be looking for a different provider. read more

I have been a Buckeye customer for a long time now. The last couple years I've noticed a trend where I get signed up for a decently priced wifi package just for it to constantly have issues and the only way I can fix that is by upgrading to a more expensive plan. In the last few years I've had issues with paying my bill who isn't struggling rn? But anywa Buckeye offers "freenet" which you are supposed to be able to use if lord forbid your service gets cut off. Freenet used to be great now it's a scam Buckeye runs to get more money from the government. You're supposed to be able to watch a video and get 30 mins of free internet. Every time a customer clicks the video and tries to play it Buckeye gets paid. Round and round it goes. You can sit for hours clicking and trying to get the video to fully play until the end but it hardly does. So you barely get any freenet and all those times you cliked that video which will be hundreds of times Buckeye gets paid and paid. They need to stop scamming their customers and defrauding the government while they do it. Shame on them. read more

Called Buckeye Broadband's now worthless Tech Support on Thursday, July 16th when my Buckeye supplied modem started to fail, was told to wait 24 hours after unplugging and plugging back in. Waited and the modem (WIFI) continued to sporadically fail over the weekend and Monday. Today, Tuesday, July 22, I physically returned my defective modem to the Buckeye Tech Hub store, was given a new modem and told to connect / plug in new modem and wait 20 -30 minutes then call Tech Support to initialize new modem. Again, similar to my July 16th call to Tech Support it was worthless. Both times you could not understand the female reps (VERY POOR broken English) as they did not clearly understand the simple task of initializing a new modem. I have had a prior modem initialized in less than 5 minutes prior to the Tech Support being FARMED OUT to a THIRD PARTY / COUNTRY which took 30 plus minutes and did not care, they were supposed to call me back but never did. This is the most disgusting customer support I have received after being a Buckeye customer for 25 years! I cannot wait until Frontier Fiber completes their install in my area so I can switch providers! BUCKEY BROADBAND is NO LONGER LOCAL for CUSTOMER SUPPORT! read more

I would not suggest this company if they offered it to me free I pay 115.00 dollars a month I also work from home so internet has to be on point working at all times, well I just went 4 days without internet so there for i missed 4 day's of which is a week for no matter how many times I told them I needed someone out here asap and the problem was from a line being down outside so being a customer that has been with awhile never missed a bill I would think they would have better service but they do not!!!!! Stay away from buckeye!! read more

Would give zero stars, had first dealing with farmed out tech center in Asia, just a disgrace to Buckeye customers, I could not understand him, he could not answer my question, congrats broadband, brilliant decision. Called in to the change desk, asked if he was local, hooray he was. Answered my question for the most part, and of course they cannot say "thanks for staying local", because you idiots in charge chose to not stay local when we need help. You are a disgrace to me and your local people who still have a job! read more

My mother has buckeye cable and its been a total cluster. I would like to state that she lives in north toledo and she had no internet for more then three days. This was a horrible time for her as she is elderly and not only would this cause anxiety. I have heard recently that more then a hundred employees will be laid off at the end of March 2025. Buckeye is going to try to add mobile phone plans at the costs of these one hundred employees. Also according to the news they are going to outsource alot of the call center employees to people that will work pennies on the dollar. I am thinking not only is it hard now to navigate the customer service aspect of this company, now you won't be able to understand any of these people that are screwing you around with all of the proration crap they throw at you. I am wondering will you even be able to understand any of these new people that are from foreign countries? Alot of the cusotmer base are elderly and not only dod you not get a discount your depending on elderly people like my seventy six year old mother to navigate this process. This company is horrible and also facist as well. I would like to speak for all of lucas county as thank you for selling us out to the devil. I was helping my my other aunt today who had tivo. This was ok, but the representative had a bit of a clue, I mean I can't imagine what the customer care is going to be like when March 31, 2025. This is when they outsource one hundred job to an overseas market. This is going to be horrible, I mean they now charge a $4.00 line fee. If something happens to the line and the customer is now responsible for the lines that buckeye installs outside your house? This is another cash grab when it comes to maximizing profitability and minimizing the customer! So suckeye charged my cousin $40 bucks to move her Modem/Router from one room to another? Really? read more

Dropped a few channels but won't lower the cost. Poor customer service and it's outsourced.

I lost my job over this company. Because some fool cut the wrong line when they were working on my neighbors line, and I was promised three appointments to have it come fixed and I took that time off work to be available and no one ever showed up. I lost my job over this company. I look forward to the day when everybody gets together and there's a class action lawsuit. read more

My landline isn't working. I've been without service for 10 days. Nine days ago, I called their tech support. After an hour and a half of remote troubleshooting involving giving them the same info a dozen times, multiple 5-10 min. power cycles and multiple disconnects and requests for information, the support person (with an Indian accent and a western name), said he was requesting a technician and I was to expect a call in 24-48 hours. I waited nine days (I don't use my landline very often, but it serves a couple of important functions for my household), then called again and went through the exact same rigamarole with another support call (again, with a support worker with a foreign accent and a western name), after another hour of all the same checks, I suggested that this time the call needed to end with a home appointment for a technician, he said he would do so, but he wanted to check with the prior support guy from nine days earlier to see if there had been any updates, he claimed he would call me back. I suggested I should not have to pay for the previous nine days since I had no service, and he said he was documenting everything so that wouldn't happen. Several hours later he had not call me back as promised and I began the process for the third time. I was now blunt and curt, but not rude to yet another support worker with an Indian accent. I explained I did not want any attempts at remote support and just wanted to schedule a technician, I was asked to wait a moment, I was disconnected simultaneously to my router being reset (I was on my cell phone, not using VOIP). I called a 4th support technician, I was exasperated, but the Indian woman (who did not give me a name, which is preferable to a lie) on the other end was sympathetic, said that the reason I had never received a call from the in-home technicians after the first call was because it was never scheduled, contrary to what I had been told by support #1. She also said the only notes on my case were from 9 days prior, meaning tech support #2 (Lance), and #3 had lied about documenting the case. After checking on the status of my line, much to my frustration, she said she sent an invoice for a technician to her supervisors via e-mail, though I protested at once again not receiving an appointment. She assured me she would call me back when she had permission to schedule an appointment. Lots of "don't worry" and "I'll make sure" in a reassuring tone this time. I hesitantly asked for a likely timeframe (because I don't love being lied to), she hesitantly volunteered a half an hour to an hour. I'm writing this two hours later, having made 11 calls with 4 support technicians. I still have no landline and no appointment to check my equipment and line. Buckeye has become Kafka-esque. read more

I have been with buckeye for over 20 years, they are awesome. I have used my service all over the country and it has never failed me.

I've had buckeye for going on two and a half years. it's one of two providers available to me. I'm constantly having the Internet go out for hours on end. I finally got a technician out on Wednesday who located the problem (it was on Buckeyes end) and said it would be fixed in three business days. Saturday comes and I still have no Internet. I call and canceled my plan with them that day and had little issues with that process. until Monday when I find my bill is 165% of what a normal monthly bill costs With no explanation. I'm currently on hold waiting for a customer service person I don't think exists. its low quality, expensive, and they either don't staff enough support to take care of problems or don't care to fix them. Use someone else. read more