We ended the year and began the new one with a heavy heart, having lost more than we started with…read more Sadly, my father passed away, and we had to make arrangements under difficult circumstances. With the guidance and support of the funeral directors, we were able to navigate this challenging time with greater ease and care.

To the cemetery absolutely beautiful at all times. However everything keeps getting stolen from my…read moremother's headstone. Personalized flag with my mother's picture and her partners picture. Artificial flower arrangements stolen. Decor for holidays stolen. I am very upset this needs to stop Please DO NOT remove items from my mother's headstone. Thank you

When our family needed guidance, we didn't really know where to start. Ian stepped in and made the…read moreentire process feel manageable and even comforting. He was professional, respectful, and took the time to walk us through every detail so we could make the best decisions for our family. He never made us feel pressured and always made sure we understood our options. That level of care and honesty meant a lot to us. Looking back, we're so thankful we had Ian helping our family during that time. We would absolutely recommend him to anyone looking for someone they can trust.

Update: 4/10/26 The manager of CoC finally contacted me…read moreregarding my FIL's VA Bronze grave plaque. She gave me the current status and progress of what is currently happening. Long story short, she said the holes were incorrectly drilled on the grave plaque, and did not match the standard holes of CoC specifications for the granite base, and could not be installed. (SIDE NOTE: CoC "approved" the grave plaque draft specification from IBC that gave dimensions of the plaque and measurements of the installation holes and posts). So the base is currently being made to match the drill holes of the gravel plaque. She said she will "personally" take responsibility of the grave plaque installation. CoC manager stated that she will take a pic after installation, and send the pic to me after completion in about 3 weeks. I appreciated the update. But it took a second call for the manager to call me back before I was contacted with this update. During our conversation, all I asked was why wasn't periodic updates communicated to us for over a year? I had to initiate the communication every single time. There wasn't a heartfelt apology. The manager was more focused on who should've been contacting me instead of saying something like, "You're correct, I apologize. We should have been better at communicating with you, and give you updates periodically regarding your FIL's grave plaque installation". Overall, CoC will need to improve on their communication with clients. This also occurred when my father passed away December 2024. I had reach out for information several times regarding viewing preparations and transportation of my dad back to Hawaii to CoC sister cemetery Valley of the Temples. Hopefully, my FIL's grave plaque will be installed soon.

Molly and her team were great with the planning and execution of my dad's two day services and…read moreluncheon after. We didn't feel any pressure to do or purchase anything over the top or unnecessary. She insured that we had the military (Navy) honors ceremony at the graveside and that was really nice. The cemetery is well maintained and I really hope that is the case throughout the upcoming years. We have many family members and friends at rest there. The restrooms in the main hall should have hooks in the bathroom to hang purses/jacket/sweaters - a personal recommendation!

Do you get the niches inside the mausoleums at Holy Sepulchre in Hayward cleaned? There are spider…read morewebs and dead insects inside of almost all if not all of the niches that haven't been cleaned in years. Please update.

My family is deeply grateful to Mattos Monuments for their kindness, quality craftsmanship and…read moredependability. We needed a custom made headstone for my extraordinary husband to honor his incredible talent, unparalleled charm and wit. Throughout the entire process from selecting the type of stone to installing the final monument Ryan was truly attentive, compassionate, patient and respectful to our requests and suggestions. All the communications between me and the Mattos representatives during the entire process were clear and precise and very helpful. There was a little misunderstanding on our side about one of the details, but even after the monument was installed, Ryan kindly took care of it so that we would feel completely satisfied. The monument they created came out beautiful and fully met our expectations, and was installed on time. This has been a very emotional time for me and my family, and I will always remember the care, respect, attention to detail and professionalism showed by Mattos.

My family is deeply grateful to Mattos Monuments for their kindness, quality craftsmanship and…read moredependability. We needed a custom made headstone for my extraordinary husband to honor his incredible talent, unparalleled charm and wit. Throughout the entire process from selecting the type of stone to installing the final monument, Ryan was truly attentive, compassionate, patient and respectful to our requests and suggestions. All the communications between me and the Mattos's representatives during the entire process were clear and precise and very helpful. There was a little misunderstanding on our side about one of the details, but even after the monument was installed, Ryan kindly took care of that so that we would feel completely satisfied. The monument they created came out beautiful and fully met our expectations, and was installed on time. This has been a very emotional time for me and my family, and I will always remember the care, respect, attention to detail and professionalism showed by Mattos.

Losing my brother is a pain that still cuts incredibly deep, but I'm truly grateful for the…read morecompassion and professionalism shown by Berge‑Pappas‑Smith during one of the hardest weeks of my life. From the initial body collection through the funeral service itself, their team helped shoulder a burden that felt impossible at the time. Ian, Michelle, Andrea, and Fabian were all kind, attentive, and deeply respectful throughout the entire process. Being able to have everything coordinated and completed within a single week was nothing short of a lifesaver, and their willingness to open early for us was an extra act of kindness we won't forget. On the day of the service, all of the flowers sent by loved ones were beautifully arranged, adding a sense of care and dignity to the space. Death is never easy to accept, and navigating logistics while grieving only makes it harder. While no one can ease the loss itself, the people at Berge‑Pappas‑Smith made an incredibly painful experience more manageable through their empathy and support. For that, our family is sincerely thankful.

We had a Memorial Service/ Celebration of Life for my dearly, departed father. First off, I was…read moreimpressed by the photo gallery of Berge-Pappas-Smith's "Chapel of the Angels." Seeing it in person did not disappoint. A beautiful, humble, nicely gardened funeral home. Lots of parking, lots of greenery. Even more beautiful in person. Gorgeous chapel with a view of a lush garden. Very private, not huge, but good for a medium/large size gathering. Best fit for 30 - 100ish people. The staff were incredible and incredibly kind. It's a family owned business, and it is clear that they have pride in the business with good reason. Sam was our point of contact and director and he did such a wonderful job both in explaining the process and kindness in his guidance from start to finish. Ian, Art, and everyone who helped is with the day were wonderful. A wonderful day & so happy we chose BPS COTA for this occasion. Highly recommended.

The loss of my father was overwhelming to me. The Mission Funeral staff was absolutely wonderful…read moregoing through the whole process. My father was a WWII vet passing at 101. The staff showed constant respect every step of the way. They went beyond the call of duty obtaining the DD214 which I could have not done in a timely fashion. Both Ceaser and Sam spent hours on the phone arranging have Presentation of the flag by the Marines Corp, this was particularly difficult to accomplish on Thanksgiving weekend. I also can't express my gratitude enough for those young men.

This was a Very Hard Week for me . A long time Co- Worker / Friend had taken his own life by…read moreCommitting Suicide. When I found out I was in a state of shock.as all my Coworkers. He was the last person I would have thought to do something like that . His Funeral was held today at Mission Funeral Home. They had did a great job of preparing my Coworker for his Open Casket Viewing . Especially consider his method of ending his life. The Mortician made magic happen . My Co worker looked like he was taking a nap. The Funeral Directors had did a great job with the Service. They had respected his families Ethnic Beliefs. They arranged an Air Force Honor Guard since he had served in the Air Force. It was a standing room crowd. It was a tough service seeing his Mom suffering though the service. If your reading this review I think Mission Did a great job,. If you ever consider Suicide please don't and seek professional help. Suicide leaves a wide path of devastation and unanswered questions.

Tom treated me and my family with so much care and concern it was truly remarkable. Losing a…read moreparent is hard enough but I never felt pressured or "sold" into "packages" to get her treated respectfully and laid to rest. Tom personally drove her 240 miles for a grave site service in her hometown, waited patiently through the entire service and then spoke gently and caringly to the family at the end before driving back home 240 miles! In this time of COVID our service was unusual for us without a church or chapel, but Sorensen's definately took a lot of the pressure off of us.

The last several weeks have been quite difficult due to the loss of my husband. So much to deal…read morewith and so much paperwork, but because of the wonderful and caring help that Tom of Sorensen's Mortuary in Hayward gave me, I need to write a commendation for him. Tom is so knowledgable, patient, thoughtful, and gives excellent direction and advice. He listened to what I needed, and if he had important information to add, he did with great care. The outcome was that the arrangements could not have been better or more easy for me. Tom was truly outstanding in every respect, and by being so thorough and dedicated, he was quite a big help in getting through the sorrowful days. I could not have asked for a better person than Tom, and I am grateful to him for all he did and how he conducted himself throughout. My thanks to a very special man.

It's a very beautiful cemetery. Lone Tree you all do a beautiful job keeping it to perfectionread more

My mom is buried there and I have called several times with no response …read more The date of my mom's death is worn off gone. I want it fixed. There was also lots of broken headstones all over like they were thrown. Awful

I had great service from Neptune Society. I have no complaints other than a mistake of spelling my…read moremaiden name of my husband's death certificates. Apparently they didn't check back on their files after we filled out the paper work for pre-need. Course my husband's hand writing was not to clear either. Course they could've checked my paperwork to find out what my madden name was.

They are not words to describe the care and passion I received from Dayna at this location. She…read morewas so kind at a very difficult time in my life, she made the process so seamless. I was so impressed with the service I received I made my arrangements with them. I highly highly recommend this location.