My amazing interior designer mentioned she loves Artists Frame Service in the city so I was excited…read moreto see they had a location in the burbs as well. I usually don't have so many framing needs, but in the past month have brought them 4 paintings to frame thanks to a kitchen remodel followed by a basement flood. Each time I've visited I've been the only person there and they've been super helpful in choosing a frame that works with my budget and color scheme. It takes about 2 weeks for them to frame something so I was a little worried when I didn't hear from them for a month after dropping off the first painting. I called and they mentioned they had a typo in my phone # and had trying to be in touch. The framing is beautiful and I think fairly priced. Between their helpfulness and the convenience of being a few minute drive from my house I can't imagine going elsewhere for my framing needs.

I recently came here to have a Ketubah framed. It was an intricate piece of art in a paper cut…read morestyle that we wanted elevated to provide 3D dimension. The team did an incredible job making it happen, despite a couple of challenges. We are so appreciative for their work and it brings so much joy every time we look at it in our home.

When I was a kid living in New Mexico, my mom bought a piece of art from a man in Old Town…read moreAlbuquerque. I remember her buying it with such pride and then taking it to get framed- it was the first time I realized people valued art in that way. She kept it all these years, and just three years ago it came to me. Recently I brought it to The Custom Framer in Highland Park to be re-matted and reframed. From the moment I walked in, I felt comfortable asking questions, even with my lack of design knowledge. The process was thoughtful, supportive, and deeply meaningful. This isn't just about framing art--it's about framing memories. I'll treasure this piece in my home and someday pass it to my kids. Highly recommend.

Due to a problem with mobility, I could not come into the shop, relying on the guidance of Debb and…read morethe staff for guidance and suggestions. The piece they were framing was an original calligraphy artwork. Debb sent me photos of how it might be framed, suggesting a stunning double-matte of a gold inner matte with a burgundy top matte in an antiqued gold carved frame. In addition to building the frame and all that entails, the shop finished the piece in record time. Numerous emails went back and forth and their patience and professionalism was beyond expectation. Debb and her team made me feel as I was their most valued customer. A thousand, thousand thanks! Mary Delaney

The 'not so great' frame up in Northbrook should be avoided. I've been going to other locations…read morefor years and was always happy with the service. I had two orders at this location and the first order was misplaced or lost by Andy for a week or so. Ok, accidents happen - I figured they'd find it. They did eventually. but Andy was SO RUDE on the phone. Second order was a triptych. 3 pieces in 3 frames. I showed Cheryl a picture of the finished 3 pieces as I wanted them framed. When I went to pick it up, they insisted I gave them one piece. I'm not sure how they managed to mess both orders up, but I had a heated call with Cheryl who just kept saying they never lose anything and that there was only one piece. A few days later, and no call, I decided to disassemble the frame and use it for something else. and - there they were.....They had stacked all 3 pieces as one in the frame. Don't bother with this place - I went 5 minutes down the road to Artist Frame Service. They were professional and didgreat work!

This review is strictly for the whichever gentleman was working there at 10 a.m. on Friday, October…read more31, 2014. Rude. I've been a repeat costumer not only for my personal projects but very often for my company. I called to ask a question, actually I asked to speak to Cheryl (a woman who works there who is absolutely wonderful), but she wasn't there today--unfortunately. The man answering the phone asked if he could take a message, and in turn I said, well maybe you can help me, I have a question.... he said, "Sigh, Ill have to take your number down and call you back, I am the only person in the store today, and have a shop full of customers" in the rudest, most unprofessional tone possible. I stated I was a customer too and hung up. I thought, ok...fine, you don't want my business... that is your decision. Honestly I do like the work I've gotten done here, and the prices are fair (at times), but if you are going to go to this location make sure one of the wonderfully kind women at this shop are there before you risk dealing with this guy. *Lesson for that gentleman who was working at 10 a.m. Friday, October 31, 2014 - Halloween: In customer service, watch your tone, act like you want to help the customer, and just simply say, "Id love to help you, unfortunately I'm swamped as I'm the only person in the store, can I please have a number and get back to you?" Tone is everything, tone would equate understanding, and probably even empathy for you being so busy. There's ways to handle things. Get it together.

Simply amazing customer service and great style. This shop is fun, whimsical and cozy. They do a…read moregreat job, from small to large and they patiently work with you to find the best solution to your framing needs. Prices are pretty much on par with every other high end framing business in the area, so know that your getting a good deal when you do business here. Framing ain't cheap these days. The artwork and pre made frames for sale are nice features, including a live in parrot which adds another level of unique quirk to the shop. I can't recommend this business enough. Well done Alley Gallery!!

I've been going to Alley for years now . . .they always come through…read more If there are issues, and they very infrequent, they will resolve them. Alley folks also work to find a proce who can afford. Great shop to browse in . . .very old school! Check them out in Evanston! Larry

I've walked by this store millions of times during my 8+ years in Glencoe and admired the artwork…read more I've also heard it's the place to go if you need something framed or even for kids art classes! I searched all over the North Shore, Chicago and even Sun Valley, Idaho for the perfect painting for my family room. And finally I found it here. It was perfect and also priced fairly. Unlike other gallery owners Michael wasn't willing to negotiate at all on price, but he did hang it for me. Months later I purchased 4 paintings from a local artist and stopped back in to get 3 of them framed by Michael. He took about 2 weeks to frame them and did a beautiful job...and once again hung them and another painting for me. I love supporting local and Michael is a lovely man with gorgeous artwork and impeccable framing/hanging skills so look forward to being a longtime customer.

Recently I shipped artwork to Florida which was packed expertly by, Signature Of Art Services of…read moreGlencoe, in customized containers built to fit each object. Everything arrived in perfect condition. We received outstanding service and highly recommend this beautiful Gallery and the superb packing and shipping services they provide.

Elise is a master artist. So talented, fair, with friendly service. I will definitely return! Thank…read moreyou for repairing our family's memento in a timely manner!

This is the best frame shop on the North Shore, an artist-owned business, and the taste level is…read moresuperb here. Everything is custom and the consultants are outstanding. There is some high-level, elegant but quiet artwork for sale hung on the south wall but nothing that shrieks at you. A beautiful contemporary tapestry on view in a side room was done by an artist whose work is in the collection of the Art Institute! Lovely, small ceramic pieces there would make great little gifts. I love the place. Beautiful, friendly, competent. I would not go anywhere else.

Just picked up a third Needlepoint Framing from The Frame Forum. Their work is terrific, staff is…read moreso helpful choosing frames, mats, etc. Highly recommend!

Great, knowledgeable staff! So friendly and helpful. Fast turn-around service is applicable. Would…read morerecommend to anyone! Support this local business!