I'm updating my review because Christina reached out and went to great lengths to make things right after seeing my original feedback. While the work didn't fully meet my expectations, I want to give her the highest praise for her graciousness and dedication in correcting the situation. read more

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Family, friendly atmosphere. Work is very well done. Has more than one location.. creative in their delivery of the pRoducr

Best frame shop this side of Chicago - excellent customer service and lead times. I would recommend them any day

The entire team at Grand Frame provided top notch service from beginning to end with my gallery wall project. It was an absolute pleasure working with them to plan out all the different pieces and see they were just as excited to work on this as I was. They offer a wide variety of high quality products to choose from and the in home installation service was wonderful. The attention to detail and the care they put into their work shows. I would highly recommend them to anyone looking for framing, you will not be disappointed. read more

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I had an excellent service from Grand Frame. I purchased this beautiful art to hang on my wall but with no frame since it was rather big. I had no knowledge of custom framing, so I searched nearby stores that offer that service and found Grand Frame. The gentleman who greeted me one afternoon was very pleasant and knowledgeable and offered me a quick and professional help that I needed. I just wanted something simple and modern to admire this beauty. He gave me advises on things that I never thought of, such as what type of glass to go on top which makes a big difference on overall look. Upon receiving the finished product and finally hanging it on my wall... Oh my! What a difference it makes! Makes my heart dance every time I look at it. Thank you so much for a wonderful service. read more

Grand Frame Inc Arlington Heights - Framing Near Me - Barrington, Illinois

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We had an old lighted piece of art that was ready to get thrown away because we thought it was beyond repair. My father was sad to have to get rid of it because it belonged to his mother. We brought it in from the trash and decided that we could try to find someone to repair it to it's original glory. We were driving one day and saw Grand Frame and took a picture so I could call the next day... I called and got excellent service from a man (owner?). He answered my questions questions and was so nice. About a month later, we bought the piece in and had it repaired. It looks like it's new again! It was a Christmas gift and my father is so happy to see it hanging in the living room all lit up. Thank you for your excellent work. It's so much better than we ever imagined!! read more

Grand Frame Inc Arlington Heights - An old lighted piece of art that has been restored and repaired by grand frame. - Framing Near Me - Barrington, Illinois

I recently took my very old and very much loved painting to them for reframing. Christina was the person who recommended a beautiful frame that complimented the painting in a way I had never seen before, and I was thrilled to a point I could not stop looking at it. Every person who has seen it could not believe what a great idea Christina's choice was. Without a doubt and with no hesitation whatsoever, I would recommend Grand Frame to everyone. They are extremely nice people to deal with and not only did they frame the piece but they also cleaned it up and corrected a couple things. Again, this is the only place I will ever take anything for framing. They've been in business a long time, and that in itself says a great deal about them. Irene B. read more

We had an old family heirloom that needed reframing. It was a delicate piece and the old frame could not be saved. Matt was able to closely match the frame and beautifully preserve a piece that had once hung in my great grandmother home, my grandmothers home and now my mothers home. They take sincere pride in their work as well as impeccable customer service. Highly recommend Grand Frame for any and all projects. read more

Excellent service! If you want top notch work this is the place for all your framing needs! They treat every piece as of it were their own! The finished product shows the pride they deliver! read more

Grand Frame Inc Arlington Heights - Framing Near Me - Barrington, Illinois

I would give Christina and Matt 100 stars if I could. My best friend wanted a 5D full drill painting framed and was so pleased with the knowledge, help and support that they provided. They have definitely earned mine and anyone else I knows business. Thank you guys, can't wait to bring you more projects. read more

Grand Frame Inc Arlington Heights - Framing Near Me - Barrington, Illinois

I had a difficult project; which included affixing a delicate piece of 60 year old silk to the mat bd. I wasn't familiar with this business, simply picked it out because of reviews and proximity to my home. The result? The folks at Grand Frame did an astounding job. I absolutely can't believe the quality and beauty of the final product. For the work they did; the price was absolutely fair. The owner listened to what I requested and got it done. What more can a customer ask? read more

I had a piece framed for a gift that was extremely important to me. The owners listened go the story behind the gift and worked with me like the gift was just as important to them. I went with their suggestions for matting a s framing and it was absolutely PERFECT!! read more

Matt and his staff at Grand Frame are outstanding! A few months ago, I came across my PhD diploma which had never been framed and stored in a document canister for a number of years. I realized it was time to finally get it framed. It had a wax seal on it that unfortunately had cracked and warped over the years, and the diploma itself was curled. I called several framing places to find out if they could fix the seal for me, and frame the diploma. Almost all of them said it was something they wouldn't be able to do. Matt at Grand Frame was the only one who said yes. When I met him in person, he was so nice and professional. We decided it would be best to obtain a new seal from the University (although he was very willing to try and repair the existing one). In the end, he was able to remove the old one, attach the new one, and flatten out the diploma in order to frame it. It looks absolutely beautiful! He also framed 2 other diplomas for my husband and I. All three look excellent! We couldn't be happier with the results, and very much appreciate all the time, effort, and professionalism that Matt put into these sentimental pieces of paper for us. I will be recommending Grand Frame to everyone we know! read more

Bought a living social and when I presented it the owner his demeanor instantly changed. He inflated the pricing so high that it negated the living social!!! Such a scam!!! The total would be $293 for everything, which was absolutely ridiculous seeing as this included the $159 living social voucher. So, to frame my diploma it would be $452!? Sir, you are robbing people and actually my mom was going to bring you more business had you given us a fair price. What you did was sneaky, rotten and low. I will be contacting living social with your bogus estimate and submitting a formal complaint. read more

I've never been to this retail frame store before but I came across them after my intense search on the net to find someone to hang my oversized picture. I was impressed with the fact that have so many years of experience hanging artwork. My picture a large 4'x6' landscape with an extremely heavy frame. I spoke with one of the owners and he proved to be very knowledgeable on what type of anchors/hooks needed and answered all of my many questions. He made me feel at ease. He came out to my house a few days later. I totally made the right choice. The price was fair and it didn't take very long either. Thanks read more

Wonderful customer service. They really listen to what you want and help you with their creative eye. This place was also cheaper than the other 5 frame shops I visited. Ended up saving $150! Great deal since they already had pre made shadow box frames. read more

I fell in love with a print from a Big Box Store but when I hung it in my dining room it just didn't work. I was bummed. My sister suggested changing the mat and frame so I took the whole thing to Grand Frame. Worked with Carrie. After much diliberation (I couldn't make up my mind!) I finally made my selection. And I am so happy with the results. The print now "POPS" !!! I couldn't be happier. Thanks Carrie! read more

Excellent service, enthusiastic about what they do, and really care for what's in the customer's best interest. While it was a bit pricey, the quality and service was more than worth it! read more

I have had many great experiences having pieces framed at Grand Frame. The staff is knowledgeable and helpful, especially for someone who knows nothing about the different options available. I was particularly impressed that they seemed to keep detailed records of my past items. I have had three diplomas framed, the first in 2008 and the most recent in 2015, and they always made sure to look up the school colors and match the style of my previously framed diplomas so that they would all match when hanging in my home. I appreciate the attention to detail and the quality of the work. read more

Customers/clients have many choices when it comes to framing their artwork, whether it be the typical 'Big-Box' stores and/or other 'chain' establishments. However, speaking from personal experience, the quality suffers and definately shows on the delivered product. Grand Frame & Gallery, on the other hand, is quite the contrary. Professional staff and service coupled with top notch, quality work are what you can expect from this custom framer. Being a family-owned business, I was treated as family the moment I walked in the door through the entire transaction. Since, I'm not very familiar with the whole picture framing world, I was highly recommended from friends to entrust my heirlooms with Gary, Carrie, Matt and crew. They will treat your memories as if it were their own and guide you step-by-step through the selection process of matting/frames etc......in other words, you are not left alone to fend for yourself. They value your opinions and not just their own. Neighbors of mine had several football jerseys framed here as this is just one of Grand Frame's specialties I was told. I will definately return to Grand Frame in Arlington Heights for future framing. Not only is the quality of workmanship outstanding here, but the customer service is high quality as well....extremely rare these days to find both in one business. read more

Great experience! I brought in my parents' wedding photo to be restored and enlarged. Mark and Gary were very helpful in making suggestions to get the best results and got everything finished in a reasonable amount of time. I highly recommend them to anyone looking for quality work read more

I have had several items framed here in the past 10 years and have been extremely happy with their service and quality. Last month, my husband surprised me with a commissioned painting from an artist friend in Denver, CO. Upon receiving the painting, I realized that the framer in Colorado had put the hanging wire/hooks on incorrectly. Because the piece is so special to me, I immediately thought of Grand Frame. After showing it to Gary, he said he could fix it while I waited. Fully expecting to pay for his services, I was pleasantly surprised when he said there was no charge. In addition, he did not charge my husband for the wall mount hardware when he stopped in the store. We really appreciate the personal, friendly service at Grand Frame and will definitely return there for future projects. read more

Every year our company has a fundraiser for DSRTF and it gives me a wonderful opportunity to do the silent auction thing. Last year, I came home with two autographed jerseys one Bulls, and one Blackhawks. When, I showed them off to the family, my beautiful wife asked what my plans for the jerseys were? I answered, I guess we need to frame them and hang them up. She agreed, and added we should do it before your son wears them with his friends and they end up in the bottom of a laundry basket. Realizing she was absolutely right, I looked at my 8 year old son who now had that tilted dog face look of confusion. So in order to please everyone my son and I tried on the jerseys, ran around the house for 5 minutes and reluctantly took them off to get framed. As any good husband would do I gave the jerseys to my wife and she took care of everything. My only involvement was to pick up the framed jerseys when they were done. My first impression was how nice they looked in the frame. I quickly brought them home and hung them in his room. The best part was standing next to my son after they were on the wall and him telling me he had the coolest room in the world. It was of those few special father-son moments when we were both pretty happy with each other and the world in general. I hadn't given much thought to the frame job until a coworker showed me the jersey he had framed from one of the national chain stores. This year I did the silent auction again and made it a point to bid on an unframed jersey knowing that I would be going back to Grand Frame to make another donation there as well. I am stopping by this morning with another Blackhawks and a Bears jersey. read more