Would give 0 stars if it was possible. To keep it short, this company attempted to extort me. 9…read moreMonths into a NEVER EVEN STARTED remodel the owner of the company called me for the first time in the most condescending tone and told me that i was "Fu&*ed" when i demanded a refund. Had a fraud investigation about this transaction and I won. This was a 7 thousand dollar transaction, they don't just "reverse" them 9 months later unless there's a DAMN good reason, trust me. Take my advice, 1, don't hire this company. 2, NEVER pay cash for any large transaction if you can help it.

If you are thinking about choosing this joke of a company for any of your Kitchen or Bath…read morerenovations, DON'T. Top Tier claims that they make remodeling "easy for you", that they are "committed to earning 100% customer satisfaction", that they "give every customer the attention they need", and that you can "count on us for Superior service at competitive prices". These are all LIES. Top Tier also claims that they ensure "that the products we order for your home are a perfect fit", and that when they send workers out that they "will arrive with everything they need to complete your project quickly and flawlessly." More bold-faced LIES. Top Tier will have you sign a contract, take your money, and give you the worst experience of your life. Top Tier Started the January 16th, 2023, and didn't claim to be finished until May 2023. The only thing that went right with this project was when in the first week they knocked out a small wall, everything else was a crap show. Just about everything went wrong. I will try and keep it short and stick to the major things. Top Tier did not make this an easy process. From the start we didn't receive communication from our "project manager" Charity. When we did, she would get an attitude and treat us like we were a nuisance. She would constantly forget to send the workers out to the job site. Several times she would not ensure the workers were sent with everything they needed to do the job. This is even after we had multiple discussions and would send links of the items, SHE asked us to choose. Multiple times me and my husband had to clock out of work to go and purchase items that were needed for the job that Charity was supposed to have done. We had to do this because according to her if we didn't then it would be several more days before she'd send anyone else out. We had to wait months for our bathtub to arrive because when it was ordered it was never communicated to us that it was on backorder, so we weren't even given the opportunity to pick something else that was in stock. Leaving the remodeling in limbo and our house a mess for weeks. Then the bathtub was lost for weeks because it was shipped to a bad address, to which when we'd follow up with Charity she'd either laugh about it like it was some hysterical joke or ask what we were talking about because she'd forgotten they lost our tub. So much for giving your customers the attention they need. We were also told several times that they would start on the bathroom by a certain date since the shower was in when it never was and so the bathroom did not start on time. When we ordered cabinets, we stressed multiple times that we wanted fully white cabinets. Instead, what we got were white and yellow cabinets. The kitchen cabinets along the wall did not fit and a whole section was completely missing. The island cabinets were hodge-podge sizes. Thankfully the guys actually doing the work were watching out for us. They seemed to be the only ones who cared to do a good job. We ended up having to fork out extra money for things to be done properly and professionally because Top Tier forgot about it. They were going to leave everything unpatched, unpainted, and nothing caulked and call it "complete" unless we paid more. Even though we asked all that be done in our consultations. We still have some cabinets that are yellow and white, but since we are now paid in full Top Tier is not going to finish fixing those cabinets. So once again WE are having to do more work on this remodeling job we paid them to do. At one point I had called to speak to the owner Ben to ask what was being done to turn this crap show around. However, Charity refused to let me speak to him and was absolutely unprofessional and condescending. Ben eventually spoke to us and said he'd take care of it. The most minimal attempts were made to remedy all the negligence. Instead of any type of refund we were offered some silly cruise that was only discounted and not fully paid. Why the hell would we ever want to pay more money on a cruise after cashing out more than what the kitchen and bath was worth after it being so badly handled!? What a joke. Not sure if that was in hopes we'd be bribed to leave a good review or their way of hoping we'd keep quiet. All of our friends and family saw and know what we dealt with. None of them will ever be using this company. If you are looking for incompetent service where you have to pay more than what it's worth for a job to be done properly, "quickly and flawlessly", a place where the "attention" the customer gets from the company is severely lacking and are treated like a annoyance, where you end up having to take off work without pay to work on the remodeling that the company is supposed to do, and it all be a hellish nightmare instead of made "easy for you"...then Top Tier Kitchen, Baths and Nightmares is just the place for you.

Went to get the road bike I took to a mountain bike park fixed and the dudes in the shop were super…read morenice, and they made it very easy to schedule a pickup time

Top tier service and actual integrity. I didn't know businesses like this were still around. My…read moregrandson broke a derailer on a wal-mart bike. I didn't think they would even touch it. They found a modestly priced derailer and installed it within a half hour. The derailer works better than when the bike was new. They didn't even try to sell me a new and more expensive bike . When that time comes I will definitely buy it from A&B Cycle!

One time visit review. Needed a part during vacation. The person I dealed with was…read moreprofessional. Nice clean organized place. Seemed knowledgeable competent (I knew exactly what I was looking for so didn't get to gauge discuss much) Was also able to direct me to a Mexican food place more authentic Mexican than Tex-Mex / American-Mexican so that was a bonus.

I went in with a tube and wheel issue. They took pains to figure out what was going on, and worked…read morehard to fix it. They also told me they had a good tube warranty, and to keep my receipt in case I had a problem. I didn't show up with a $5000 bike, but they treated it like it was important. I like that. Highly recommend, as the place I used to go changed hands.

So I don't live anywhere near Missouri but we needed replacement glass for the oven door before we…read moremoved out of our last place and couldn't find it in stock anywhere else. Needless to say I was a little concerned about buying something over the internet from a business I new nothing about, partly because I'm paranoid and think everything is some sort of elaborate scam these days. So I was really pleased when Bill responded almost immediately to my email, he called to let me know it was in stock and how much it cost. It was shipped quickly and very safely packaged too. Don't hesitate to do business with these guys, they treat their customers well!

I have had nothing but stellar experiences with National Audio. I have done at least 10 projects…read morewith them in the last two years. Always professional, jcards turn out amazing, audio is great and I have never had an order late. In fact, most come in quick than expected. Not really sure why the other reviews had such a bad experience, all of mine have been fantastic. I honestly would not use any other manufacturer for a cassette project.

Awful experience/nightmare with this company regarding a cassette duplication order…read more Quite simply, don't use them. They lied about how long it would take, they did not respond quickly to questions, I still don't have my order and it's more than one month late. When I finally received the proof to approve, it was the wrong art file. They didn't have the files I sent them weeks and weeks earlier. To top it all off, they still insisted on shipping these already extremely late tapes via UPS Ground, so I had to spend more than $100 more to get it shipped quickly to rectify their poor service. They refused to cover this extra shipping fee. Very little customer service, no one takes responsibility. Never using them again.

I am writing this review to update patrons on my last review. I was called this morning by Heather…read more She apologized to me for the way I was treated and and took ownership of her staffs rudeness. She is making the visit on 7/24/26, corrected. Thank you for the call and apology.

I'm not sure what happened with the people that left the negative reviews. I don't agree with them…read moreat all. Everyone at Heffington's is great. They are super friendly and have created a fun atmosphere. Yes, there are two lovely dogs but they are well behaved and the entire store is quite clean by any standards. Most importantly, I had a very thorough eye exam and left with a perfect prescription and new frames that look great!

Great staff. Quality spas. They service what they sell. They installed our spa and it had a minor…read moreissue about 2 years later. I called and they came out and fixed it the next day.

We are absolutely loving our new hot tub! The service is…read morefantastic and answered all my questions. And the delivery was fast in and out of our place in less than 2 hours. I highly recommend this company