I'm not sure what happened with the people that left the negative reviews. I don't agree with them at all. Everyone at Heffington's is great. They are super friendly and have created a fun atmosphere. Yes, there are two lovely dogs but they are well behaved and the entire store is quite clean by any standards. Most importantly, I had a very thorough eye exam and left with a perfect prescription and new frames that look great! read more

I am writing this review to update patrons on my last review. I was called this morning by Heather. She apologized to me for the way I was treated and and took ownership of her staffs rudeness. She is making the visit on 7/24/26, corrected. Thank you for the call and apology. read more

more expensive than about any other place, in Springfield. their eye exam cost me $224.00 most other places charge $79-138 for the same compressive eye exam. medicare will only pay 165 Heffington is over charging people about $60 read more

I've been to 3 Optometrist here in Springfield and Heffingtons is #1 without question. Dr. Heffington has been thorough in evaluating my Eye Health and works with me to consider 'Next Steps' he talks With me Not At me. Priceless! We are making great progress. read more

This was the best eye exam I have ever had. Aggie was friendly and sweet throughout the whole process. It was informative and helpful.

I had been a Heffingtons customer for many years, many pairs of glasses and contacts. I ordered and received a pair of protective sports glasses, that I could not make work. I had to return them. My money was refunded promptly. I went in later to see about another pair of regular glasses because the $800 pair of Ray Bans that I bought from Heffingtons nose piece broke. They informed me that my account had been closed and that they could not help me. My feelings were hurt. read more

The office staff filed the insurance incorrectly even after being told by myself how it needed to be filed. This was the 2nd time I had been & I thought the first time was a fluke. My insurance was not filed correctly the 1st time & after calling the insurance company to straighten it out (I work for Humana) they were very helpful & instructed me on how Heffingtons should be filing. It took FOREVER to get straightened out. The 2nd visit, a year later, I thought I was being helpful in telling them how Humana said to file- I was shut down QUICKLY- of course it was filed incorrectly..........An employee/manager hung up on me and 2 different reps from Humana. He is apparently "an expert" on insurance and told the reps they did nothing but read scripted notes and couldn't think for them selves. It was an awful experience & will not return. There are too many other places to go in town that will not treat you poorly. 0/10 - DO NOT RECOMMEND read more

Expensive and unfriendly. Get a quote before you get a vision exam because they require that you pay above what insurance pays for. Was turned away when i didn't want to pay extra for special glaucoma screen. Money talks here. Never had that happen for an eye exam before. The crotch sniffing dogs were friendlier than the staff! This was my second try at this place and will not go back. Try Costco vision. read more

Two different experiences. The initial visit was great! Technology staff everyone was great! Next comes getting the contacts and the billing. While my son thought he was doing the right thing with ordering a years supply based on direction from the staff he was asked to pay out of pocket. When getting back home and realizing there was an HSA card he was to use instead for this kind of expenses calling the staff to make the correction turned into a nightmare. Being told we couldn't cancel the order and then canceling the order and being hung up on by the staff and owner is really poor business techniques and not where I would choose to spend my money in the future. Maybe a bad day, but hanging up on customers who are not yelling or cussing that are asking questions due to not understanding the charges or mistakes with charges that were made during the visit is why I say be careful as you don't know what kind of experience you might get. read more

A tie for the worst experience I have ever had at an optometrist office in nearly 40 years of wearing glasses. I got to wait 55 minutes from the time of my appointment for what appeared to be no reason since there was no one in the parking lot. Once I got to see optometrist he did a very thorough exam, but he did not review the retinal scan with me that I paid extra for. Then I got escorted to the lens fitting area where I got seated and continued to wait once again for no apparent reason. At least one of 2 dogs that was in the office greeted me by burying his nose in between my balls. I almost got up and walked out then, but I thought I should pay the bill. At that point I had someone come out to talk to me about classes. When I told them I wanted Flexon frames or a comparable flexible titanium frame they showed me 2 frames that fit my request and then told me I could look around for something that I liked that was not a flexible titanium frame. I told them I was not interested in anything else. I have had great luck with these frames and I didn't want anything else. So they printed my bill and my script. I'm not sure if it's considered prostitution since I paid to have my balls sniffed. Needless to say, this is the last time I will ever be seen here. read more

My son was having an issue with his eye over the weekend. We are from out of state and didn't know who to take him to. I found this place online. Not only were they available by phone after hours, the doctor and optician met us at the office within 15 minutes of our call. We experienced the best of the best from there! Both of these gentlemen were not only kind, but extremely thorough and walked my son through every step so that he understood what was being done. They have all of the latest and greatest technology. The doctor did a full examination, prescribed eye drops, and ensured he come back for follow up. We obviously weren't there to look at eyeglasses, but they have an amazing optical department as well! My son and I agree we have found his new optometrist office here in Springfield! read more

My eye center (great doctor and staff) did corrective surgery on me.. I was happy.. Went to the glasses department and was told that my insurance was not one that they contracted with for "hardware".. I called my insurance company and Heffington's was/is on the list to obtain glasses.. This place is amazing.. I explained my needs and was immediately taken care of.. They set me up with new lenses at a cost which is more than reasonable.. They didn't try to oversell what I wanted.. The glasses were ready that same day!! The office staff is knowledgeable and way friendly.. I left with my new glasses, a happy old man.. :O) Every glasses wearing relative and friend will hear about Heffington's House of Vision, from me.. read more

This place is great! The people there are very friendly and everyone seems to really enjoy what they do. They are always very helpful and accommodating. I would highly recommend! read more

Hands down the BEST customer service I've ever received at an eye care facility! I was warmly greeted and quickly helped by Mark, with a smile. Mark and Heather Heffington are 6 star people with a 6 star business. I highly recommend!! read more

We went to Heffington's the first time last year to purchase our glasses. We had such an amazing experience that time, that we decided to go back this year and have our exams done there as well. It was a wonderful experience and the most thorough exam we have ever had. We did not feel rushed and everything was explained very well. We will never go anywhere else! read more

Awesome place ; great people they understand service always pleasant always willing to go the extra mile I was able to get an appointment right away whereas the pother optical shoppes it was 3 weeks ; the doctor was courteous and very helpful and professional ; the staff was excellent and kept me abreast of everything read more

Great experience with Mark, Heather and entire staff. Great and very thorough exam with new technology for evaluating eye health and potential future eye issues. Turned around order for glasses with precision and speed as promised. Highly recommend giving Heffington's a look when searching for a local optometrist. read more

I fell like I was ripped off and price gouged. The price on the frame was $140 But I was charged the "retail" price of $280 because I have insurance. Which by the way my insurance only pays $70 on frames. I feel like I was punished for having insurance. I paid $325 for glasses that with my insurance. This didn't even include the eye exam because they charged my medical insurance for that. Very upset. You had better have a lot of money to go here. read more

Took my daughter here and it was more than twice as expensive as our normal experience at the place we typically use. We gave it a try because of the location being near another appointment. They started out by telling me that our insurance didn't cover eye exams during a pandemic. This was a lie. I nearly walked at this point, but they assured me that it would come in around $100. It was more than double that amount. My daughter has astigmatism, but this has never been an issue in the cost of services elsewhere. Definitely don't recommend this place if that's an issue for you. The staff was nice enough, but I just didn't appreciate the price gouging. read more

I went to Nixa to renew my driver's license today. They were going to put restrictions on it. I went to House of Vision, had a vision test 20/30 across the board, got a DOR-999 to renew my license without any restrictions! Thanks House of Vision for the help! You guys are awesome!! read more

I started using heffigtons about a year ago and I will never change places! They are fast & ive never waited for more than a day! The staff is always helpful and very kind. And the dog in there is super cute & friendly! read more

In my many years of wearing glasses I can honestly say I have never received such outstanding service as I have had at Heffington. The staff is extremely friendly and accommodating, and each time I have been there I feel like they have gone over and above to meet my expectations. I will be a lifelong customer of Heffington. read more

DO NOT go here. These people have us turned over into collections when they owe us money all because they do not know how to bill. I wasted over $15,000 on glasses because they sold me something that I did not need because their optometrist diagnosed me improperly. I had to have two surgeries and be retested by another optometrist to find out what is the matter and all this has taken me two years. I detest these people. I tried to tell Mark Heffington and he would not listen. I tried to tell his wife an she would not listen. I told them both that I still could not see and all they would do is tell me to wait until my eyes got used to things and that is all they told me when I was improperly diagnosed. I have turned the entire statement into my insurance company and they will be removing them as PPO but that will not get my money that they have refused to bill properly. They wasted our money and my time and now they have us turned into collections and Mark Heffington was nasty over the phone when I called them and all he would throw into my face is what I owed them???? No they owe me. I would never recommend anyone to go to Heffington's because without looking at your bill they are charging you for things that are very questionable and outright rip off charges. Everyone needs to look at their bill and start checking these incorrect charges and find out what is going on and find our whether Heffingtons owes you money as they do us. We paid these people a lot of money and they treated us like trash and did not stand behind their glasses. I have one pair broken and the other pair pulls my hair out and my husband's it literally unraveling and Heffington will do nothing and we paid a great deal of money for our eyeglass frames. I would not send anyone there and anyone who goes there should be aware of what these people are and that they do not stand behind their own product they sell. read more

I've been a customer for about 12 years and am 100% happy. Mark and Heather not only know their business, stay current and have solid recommendations; they treat everyone as if that person is their most important customer. They are professional, reliable, friendly and experts in the field. Plus, they have a great dog. Go give Duke a tummy rub and get your new eye wear at the same time. read more