Dr. Julio Beras Matos is an exceptional rheumatologist, to say the least. I spent seven years suffering from debilitating symptoms that were overlooked or dismissed as mere anxiety. I first met Dr. Beras Matos in May 2022 for a new patient consultation. He was incredibly patient and took the time to truly listen as I explained my medical history and the symptoms I had been experiencing for the previous seven years, symptoms that progressively worsened with each passing year. After performing lab work and a thorough physical assessment, he told me, "I believe you have systemic lupus." At the time, it was a devastating diagnosis to receive, but I was also relieved and deeply grateful to finally have answers and, more importantly, to finally have a physician who believed me instead of dismissing my symptoms once again. Over the last four years, Dr. Beras Matos has guided me through this lupus journey, and to say it has been tumultuous would be an understatement. He has always taken the time to sit and listen to me. There have been many tearful moments, and his compassion as a physician reflects the kind of person he truly is. He has always allowed me to actively participate in my treatment plan and respected my hesitations regarding certain medications, including azathioprine, methotrexate, Benlysta, and Saphnelo. He gave me the time and space to process difficult decisions and revisit treatment options when my symptoms worsened. He has truly exhausted every tool in his rheumatology arsenal to help treat my systemic lupus and chronic pleurisy. When I hoped to become pregnant, he transitioned me to azathioprine. When Benlysta failed to control my symptoms, he moved on to Saphnelo. When azathioprine was no longer effective, he started methotrexate. During my lupus flares, he has consistently accommodated me, making time to call me or see me urgently in clinic to help get my symptoms under control with steroids. Dr. Beras Matos is clearly passionate about rheumatology and autoimmune disease. He is eager to stay informed on emerging research and future treatments currently being studied in clinical trials that may one day improve the lives of his patients. He has been a constant guiding force throughout my illness, someone I know I can turn to when lupus fails me, someone who will help me search for answers and solutions. From 2022 to 2024, my lupus became so severe that I was unable to work. Today, I am able to work full-time as a nurse while also pursuing my education to become a nurse practitioner. I was able to plan my wedding and get married. I truly feel like I have my life back. It may not be the same life I had before lupus, but it is a life filled with far more gratitude for the good days and far more hope for what lies ahead. I remain hopeful about the research being done in systemic lupus erythematosus and the new therapies currently in clinical trials that may soon become FDA approved. And I know Dr. Beras Matos will be among the first to learn about them so he can continue providing his patients with more treatment options and a better quality of life. Systemic lupus can be a devastating diagnosis, as I learned in 2022. But four years later, I have learned that when you have a great rheumatologist by your side, it becomes far less frightening because you face it together, as a team. read more

Entitled, corrupt, petty - the most succinct words to describe the office staff here, which unfortunately reflects just as negatively upon the doctors for being complicit with their decision to keep them employed despite recurrent complaints about them. I booked months in advance, and initially received the paperwork to fill out and noticed several office errors in it - not a great look, but not uncommon. Then days before the scheduled appointment I get a couple of calls about issues with my insurance, so I call them back and leave a message. Eventually I am able to speak to the verification of benefits individual who tells me she cancelled the appointment already. Nice. She also proves to be one of the most rude, unqualified, dishonest people I've ever had the displeasure to talk with. She says she is having issues verifying my insurance. After several minutes of rude discourse, I find out they incorrectly recorded my insurance information, so I tell them the correct information and almost immediately she said it still isn't working...So i send over a picture of my insurance card, she says she contacted my insurance and is waiting for a fax to verify benefits...in 2026...strange...Don't hear back from her so I call Cigna and ask if they sent the fax and they tell me they don't need to use fax to send a proof of benefits letter (so lie #1 from verification of benefits person) and so Cigna sent it immediately to the office staff instead. I eventually get a call the verification benefits individual and she precedes to tell me they can't take me because my insurance is HMO (lie #2, my plan is Open Access Plus) and that I need a referral. I told her if that's the case, my PCP referred me to a different rheumatologist already so I could ask my PCP to change the rheumatologist referral to their office if they truly need a referral. She says they still can't accept my insurance (so lie #3). I ask if I could just pay out of pocket then and she claims they don't accept that either (lie #4). So I call Cigna again, they tell me I don't have HMO and don't need a referral with the Open Access plan so they call them and are likewise confused why they are refusing me because the office staff are telling them I need a referral and still won't accept me even if I have one. So I call the office front desk and ask if they accept Cigna Open Plus Plan and am told "yes". So I explain the situation and the front desk connects me with some administrator there who tells me they can't accept me because my insurance is a "3rd party multi plan" (lie #5). Called Cigna, they say the office is wrong and there are no "3rd party" plans. Now the office is just telling me and Cigna they just simply don't want me as a patient without further explanation (at least they finally stopped making up false reasons). Truly the worst "customer service" I've likely ever experienced. In case the office staff reads this: just know that one day you (like each one of us) will be face-to-face with God and have to give an accounting of, and answer for, evils and sins you've committed in life, regardless of whether you choose to believe in Him or not. read more

Worst experience I have ever had. Explained at the appointment there was nothing he could do and writes in notes that was documented something totally different, than tries to set up appointment in 1 year. Than they wonder why people question everything. Do not recommend read more

Absolutely the worst medical experience I've ever had. I drove 40 minutes from out of town for this appointment with Dr. Mosbacker and left an hour early to account for traffic, but unfortunately it was worse than expected. I called the office before they opened and again before my actual appointment time to let them know I'd be about 20 minutes late for check-in, not the appointment itself. The person on the phone said they would let the assistant know and that it would be fine. When I arrived, I had to wait in a long check-in line, which delayed me further. When the assistant came out, she was clearly irritated. I apologized, but she was dismissive and curt, telling me they would still see me but that they would now have to rush. After waiting a month for this appointment, that was incredibly disappointing to hear. The doctor came in already frustrated and cold. I tried to apologize again, and he ignored me completely. I have worked in the medical field for 30 years and understand how late arrivals can throw off a schedule, but compassion still matters. I had no intention of being late, and I was not late for the actual appointment time. I called ahead out of respect for their time. I would have gladly rescheduled if it meant receiving better care. Instead, I felt dismissed, rushed, and not cared for. Even when I was clearly upset there was no compassion shown, just dismissive behavior from him and his assistant. The doctor disregarded my concerns, contradicted a previous diagnosis without clear explanation, and just wanted to push big pharma at the problem without a full picture. His bedside manner was cold and unprofessional at best. To make matters worse, I was told I cannot switch providers for my follow-up. This whole experience was not only disheartening, but also unprofessional. Patients deserve to be treated as human beings, not inconveniences. On a positive note the phlebotomist, x-ray tech, and ladies at check out were very kind. They could tell I was upset and were very compassionate. read more

If you're seeking help I would highly STAY AWAY. I went in to have a new patient appointment to establish new care as a patient with Beta Matos due to autoimmune issues and needed a plan to navigate forwards as I had some blood good with not good results. The waiting period to actually get into office was ridiculous as it was a long time like hours for entire visit to be completed. Finally when I got back into the room to see him he was absolutely dismissive about every single symptom I had stated. He looked at my face and said "you barely have a butterfly rash." Mind you I was staying out of the sun bc of the reactions i was having and the butterfly rash is sunlight induced. Went through my hair to see if any hair was falling out and said "not enough hair falling out". Looked at my hands and said "mmm I can see they're inflamed but not that bad." I showed him my blood work and explained how my ANA was high and was concerned and he said "it's not that bad. It could be high just because it's just a little high" and then proceeded to pull up WebMD to explain to me. My guy I used webmd the night before my appointment like is this where we're getting our resources from? Bc if so then call me Dr. J too bc when he turned that screen around and it said webmd I was like oh you got to be kidding me. Anywho, I also had my service dog with me and he tried calling her to pet her and did the clicky noise with his mouth to grab her attention and my service dog did a grunt back at him basically saying leave me the hell alone im working, and let me clarify not a growl a grunt and he kicked us out of the room bc "she shouldn't be doing that if she's a service dog." When in reality being a medical professional he should know NOT to interfere with a service dog. Along with the fact my service dog was tucked under my chair the entire time and I was wearing a shirt so honestly it made me uncomfortable like was he trying to cop a look and use my dog as an excuse. Idk either way inappropriate behavior all together and felt leaving dismissed & unheard. He truly shouldn't have be a medical professional as all his reviews he has are horrible and is incapable of listening to his patients. Stay clear from this man at all cost unless you want to be ignored and have no actual medical help read more

I see Dr. Wickersham and my daughter sees Dr. Rosenberg. Both doctors are amazing an so kind. The staff that assists them are both doctors are wonderful and have such a kind bedside manner.....you feel like family. If I've had an appointment for my 8yr old right behind mine, they don't mind if she tags along, and spoil her rotten. I've been coming here since 2021. Dr Wickersham has his own separate side office where it's quiet, medical assistants are wonderful, and his nurse practitioners are amazing. Both teams are responsive on the patient portal, and I've had zero issues getting refills or needed paperwork filled out. If I've had a flare or medical issue I've always gotten help with reasonable response times, meds called in or work in appointments. The girls at the front desk on Dr Wickersham's side are always nice & helpful despite being busy. Sometimes you have to wait to get called back and to checkout, but never over 10 minutes. The portal is easy to use The wait for labs or to checkout on the main side, you will be there for a bit. Lab is on the main side and busy. I've only ever had to wait there at max 15-20 minutes. I feel checkout on the main side is a little robotic, less personal, a little confusing, and very noisy. The quality of the doctors and their NP's outweighs the minor inconveniences on the main side. read more

Okay sooo, I used to work at this hell hole about 2 years ago, and my experience there still haunts me to this day. The office manager ANABELLE made up literal lies to get me terminated for some reason. I was trained to be a phlebotomist, she basically told me I'm not good enough and put me in the way back answering phones. A former employee there had a seizure in the front desk in front of patients and the office manager did not allow her to go see a doctor..... I've had patients cry to me on the phone begging for me to get the nurses to refill their prescriptions because they are in so much pain and that broke my heart. I know other patients have been victims to the office managers harsh words and have even been told they are LYING about their illness/being sick. Dr. Wickersham and his PAs are all very nice though! Highly recommend. Stay far away from this place. read more

This is an excellent practice and Dr. Roldan is an excellent rheumatologist. Occasionally, the front office staff struggles, but they always correct. The mid-level clinicians and phlebotomists are excellent and kind. Dr. Roldan is one of the best physicians I've ever encountered. He has a high level of command of his field, has excellent clinical judgment, listens carefully, believes his patients, and is very kind. read more

This office has not been one I would recommend. Starting with appointments you wait 20 minutes after you are supposed to be taken back to a 5 minute appointment you fill rushed in. Don't even bother asking a question on the app or leaving a message for the nurses. To get a response you have to nag and nag. I would not recommend. read more

Their insurance office didn't bother to verify my insurance. I spoke with someone and told her that I was driving 2 1/2 hours each way for this appointment so I needed it verified. She assured me that everything was fine. But, it was not. I arrived on time- 30 minutes early as requested. They had not bothered to verify ahead of time and then informed me that they do not accept my insurance. Totally unacceptable and unprofessional in my opinion. read more

Dr Roldan and his PA Ryan are great despite me having a tough condition! I'm thankful and appreciative read more

Arthritis Associates, PA - Internal Medicine Near Me - San Antonio, Texas

There is not an option for zero stars, or else I would give this Office a zero-star rating. Doctor Wickersham is the only doctor who is good in this practice. The rest of the physicians are arrogant and don't listen to patients. The office manager is a horrible woman who micromanages the staff and is two-faced and passive-aggressive. Due to Annabelle's lack of professionalism and respect, the office staff is constantly changing. I do not recommend the office as they bill the insurance for everything, their coding is incorrect, and the lab phlebotomist uses you as a pin cushion. I have nothing positive to say about this Office. read more

Amanda Gonzalez always listens and is very caring! Appreciate her patient focus attention!

This is a very well run practice! The docs are in high demand and for good reason, they take time to speak with you and find out how you're doing. I see Dr Rosenberg who is such a smart, kind, gentle man and specializes in both Rheumatology and Internal Medicine. Additionally, I've gotten to see the Nurse Practitioner Christine Steffano and she is very personable, empathetic, and conscientious person. The support staff is really fantastic, from the front desk, to the back desk, to lovely Lwho did my on-site bone density test, and finally to Cassandra the phlebotomist who took 6 vials of blood without me even realizing it! I have a diagnosed and lifelong fear of needles that I've been working on overcoming for many years so she was VERY GOOD at her job:) read more

Horrific exp. I questioned giving my SSN out and stated I was not comfortable. I was informed I can give this or leave. I ended up providing the SSN bc I'm so sick and deseémoste for care. I was then called back by Anabell the office manager and she was aggressive with me right from the jump. She did kindly offer to have me step in a room with her by then I was so anxious I didn't want to go in a room alone with her. She raised her voice at me. I stuck up for myself as a patient that I should be allowed to ask a question and explained I was anxious about being alone with her. She berated me (I have her on recording if any of the doctors would like to hear how their staff is speaking to their patients). Yes I record and yes I said I was. Once I saw how she was acting I absolutely pulled the phone out. Because I wasn't willing to be in closed room with her alone she told me I was not welcome here, that she does not want me here as a patient, we can't see you today. (Mind you they already collected my 100$ copay. I started crying and apologized that I'm just anxious expressed i wasn't raising my voice and that I'm being completely calm. She said I want you to leave and I begged her to allow me to be seen in tears. She said you are now trespassing and we just don't want your type here. She threatened to call my friend who is a doctor to talk to her about me. I explained she did not have my permission yo share anything medical and she started yelling at me. I have never in all my life been kicked out of a clinic. I am a clinician myself and I was calm albeit anxious. She was cruel and aggressive and their patients are very sick and in intense pain probably coming on some of the worst days of their life. Ma'am your job is to so grace and compassion not scream or berate and tell someone they are trespassing over a patient asking about a SSN. I would never recommend anyone to go here to be treated this way. They took my 100$ copay and never let me see the doctor Whoever owns this practice I wish you'd reach out to hear how she spoke to a patient I'm in complete shock over this I've never been so embarrassed in all my life Beware if you are having a horrible day you'll be mistreated read more

I went to Dr Molina and he was great in every way. He retired I started seeing Dr Matos he is ok but you sit in the waiting room 2-3hours and I mentioned that I can't do that. Then I got letter to get my services somewhere else but I have ask for all my medical records still don't have them. read more

Today, on 07/24/2024 at 10 AM, I had an appointment as a new patient with Gerald Rosenberg, MD I had an appointment as a new patient, but I arrived at 10:07. When I arrived, I stood on the line and had to wait for staff members, but when the staff called me, she could not find my name on the system and then after about more than 5 minutes she told me, I was late and she had to reschedule my appointment. So, as I was late, just for 7 minutes, I told her that this was discrimination. Then they said they call manager ( annabell rodriguez) although they said they could see me today, but suddenly the manager called me and told me she needed to speak to me private, she was vey rude and looked at me angrily I really was shaking because I could not accept she speak to me in thus way, she told me that you said to staff we discriminating you, and as this is not good we do not want to start any relationship with you to have you as patient in our clinic. And she told me I needed to leave. Sorry, but what the manager did to me is discrimination, and it seemed like this clinic racism clinic. I wait 4 months for an appointment to see the doctor because of the pain that I have, and suddenly, she dared speak to me impolite. Sorry, but again, this was discrimination and racism as I was persian and not hispanic.but I arrived at 10:07. When I arrived, I stood on the line and had to wait for staff members, but when the staff called me, she could not find my name on the system and then after about more than 5 minutes she told me, I was late and she had to reschedule my appointment. So, as I was late, just for 7 minutes, I told her that this was discrimination. Then they said they call manager ( annabell rodriguez) although they said they could see me today, but suddenly the manager called me and told me she needed to speak to me private, she was vey rude and looked at me angrily I really was shaking because I could not accept she speak to me in thus way, she told me that you said to staff we discriminating you, and as this is not good we do not want to start any relationship with you to have you as patient in our clinic. And she told me I needed to leave. Sorry, but what the manager did to me is discrimination, and it seemed like this clinic racism clinic. Mrs.annabell rodriguez, I know you excited someone hired you as manager, but I do not think you allowed to disrespect me as I have accent and different culture and also I am not your kids that you take me to privite room and told me why I said to your staff that this clinic discriminate me. Yes, it is correct that this clinic by manager like you disrespect me and treat me bad and you had saied sorry to me. I am sorry for myself. I visited this clinic, and you dare to show me your hate toward my race. I wait 4 months for an appointment to see the doctor because of the pain that I have, and suddenly, she dared speak to me impolite. Sorry, but again, this was discrimination and racism as I was persian and not hispanic. Honestly, it was difficult to make an appointment, and they even asked me for social security, I did not had a good feeling about this clinic although I personally find information of doctor as I research about him and find he is best doctor. But I was afraid to be disrespected by staff because of my race and accent that I had and was afraid that the doctor treated me badly. And today it happened today, I am sure this was a sign from God to not see this doctor. read more

Very happy with this office. Everything runs efficiently and I can see Dr. Zuniga and get my labs drawn within 1 hour. That's huge considering that I have to go every 3 months. Dr.Zuniga is wonderful. He keeps me updated, he listens to me patiently and he has been tremendously helpful in keeping my hands and wrists as comfortable as possible. read more

I second every review on here that speaks of the unbelievable horrible and inefficient staff. I have seen Dr. Rosenberg for over 25 years and he is the best of the best. This office manager is absolutely useless (Annabelle) not sure she even exist. Maybe just an answering machine with a name attached. She never has the courtesy to talk to you or the nerve. As sad as it makes me I have decided I am going to have to find another doctor because the staff is such a threat to my health that they are taking away any of the positives I get from Dr. Rosenberg and making my life worse. This has been going on for so many years with this practice pretty sure there will be no changes anytime soon. Such simple solutions for this type problem it's a shame someone can't figure out how to run an office. Time to move on. read more

Policy over patients. Nepotism. Dr.s don't get messages. Office manager gets messages but she does not care enough to return calls, forget addressing real issues like incorrect meds being called in which is a CONSTANT problem. Lots of attitude, side eye's and shared eye rolls between staff when talking to patients. I would feel so sad for anyone hard of hearing, say "hua" or "what" in the perceived wrong tone or volume and they are nasty to old folks at check out. Covid made it worse. There are good Dr.'s but the staff...yikes. read more

I have been seeing rheumatologists since I was 21 years old and in my almost 25 years of care by various doctors wherever we lived I have never in my life been treated so poorly by office staff or by the doctors themselves. The first time I went I was appalled by the curt approach that Dr. Mosbacker had in response to the records I had previous doctors send to the office (which they required them to be sent). Because the records weren't sent electronically he said "he didn't have time to look through all this" and tossed them aside, then ordered a ton of blood work and radiography. Subsequent appointments were very similar to the first. Dr. Mosbacker comes in with his laptop, opens it up reads his screen (never acknowledging your existence) then says in as few as many words as possible "no significant changes, stay on the prescribed regimen, set your next appointment on your way out". You have to communicate to the "nurse" if you need refills, you have to let the "nurse" know if you have anything you'd like to discuss with the doctor as they won't discuss anything not shared in advance with the "nurse". These "nurses" are clearly not up to date on any type of common medications or treatment paths used at a rheumatology clinic, because they all look at you like a deer in the headlights when you list your medications or share your past treatment plans, so I have a feeling they're grossly underpaid which explains why they are constantly on a revolving door and no one is ever there the next time you have an appointment. I think the only individuals that are halfway nice are the phlebotomists, other than that the office staff is crabby, mean and downright rude. The lobby isn't kept tidy and the exam rooms are bleak and boring. Heck, they don't even have an exam table, just 2 chairs for you to sit in. Which again, I think speaks volumes about the type of care they are giving at Arthritis Associates, especially Dr. Mosbacker. Also, be aware that you must arrive 30 minutes early because you will stand in what seems to be the SLOWEST moving check-in line you'll ever see in your life and heaven help you if you aren't checked in by the time your appointment hits because they won't see you. Yep, that's right, even if you're there early, but their lackluster, inefficient office staff can't get you checked in "on-time", you're out of luck and you'll have to reschedule. Now please don't think that you'll be seen on time, because that won't happen either. You'll sit in the lobby waiting and then you'll wait some more in the exam room. Needless to say, I was ecstatic when we got our next duty station - RETIREMENT because that meant no more Arthritis Associates of San Antonio and that meant I could find a practice that actually seems to care about their patients. (Please note, other doctors in this practice may be wonderful. I only have experience with Dr. Mosbacker and he seems to be the only one that ever has openings, which probably explains a lot too). read more

Personally had a poor experience. I previously have had very poor experiences with conventional doctors, but I know there are doctors out there who do actually want to help. I saw doctor baras, who I'm sure is great, but I did not receive what I was hoping for, in fact I left crying because I am so frustrated with my situation. I'm 22 years old and I have a tough case of undiagnosed health issues, especially joint pain and every day fatigue. I've been battling through severe health issues for a long time now. I've been constantly let down by doctors and I came to Arthritis Associates in hopes to be pointed in the right direction. Unfortunately I was let down, as I felt my the doctor wasn't truly hearing me out and walking along side me in my journey, but instead I felt he was just trying to "diagnose" prescribe and send me on my way. He was mainly just checking symptoms off a list, and not really even getting to know the details of what I am going through. We were rushed for time, and I was sent home with what "looks" like fibromyalgia, and told to do low impact exercise. I understand that's what conventional doctors do, but it would have been nice to feel seen in my unique situation and like I had his best interest at heart, but that wasn't the case. My situation is going to require a lot more effort and care then just a conversation where I am being spoken to instead of listened to. Maybe other doctors here are different, not sure. read more

The staff here are amazing. Dr. Wickersham is personable and genuinely cares. His phlebotomy are the best.

Dr Wickersham is awesome. He's been my doctor for almost 9 years. His knowledge and expertise in my condition and therefore treatment has allowed me to live a better than expected life. Recently, I have had to change my regular medication and he has assisted with that effort admirably. All staff is also excellent especially when handling difficult patients, like myself. They are true professionals. Thank you SO Much!!! ...and now I'm being treated by Jennifer Cude, PA/NP. She just as awesome as Dr. Wickersham. I cannot emphasize how pleased I am with this office. They listen, they care and all with a smile. Thank You, Jennifer!!! read more

I been going to here for 20 years now It has never been a let down always professional , Friendly, caring and fast ! Thanks Dr Molina and all the staff over the years for the excellent care! read more

Dr. Wickersham has made a tremendous difference in my pain and overall health. He has an excellent bedside manner combined with a straightforward and honest way of explaining your options and realistic expectations. That being said, he takes a very comprehensive approach and can often identify underlying factors that may have previously been missed. I would reccommended him highly to anyone. The office staff are well organized, professional, polite, and thorough. With the office, I have never experienced difficulty scheduling or any difficulties or errors with prescriptions or lab work: that is a big deal in the world of doctors offices!! read more

Great service. Polite informative and helpful, and they help you through needed procedures, where to go and how to set it up

They have the BEST most compassionate doctors here. They actually sit and listen to you. Plus they have their own lab, x-ray and bone scan so you get everything done there. You never have to sit and wait very long. It is a very well run office. read more

I have been to a few arthritis centers before I found this place. Here at arthritis associates I was referred to Dr. Mosbacker. Dr. Mosbacker has been amazing in only o few appointments he has managed to get me pain under control and have better mobility. If you are in search of an arthritis specialist I definitely recommend the center. read more

I went to this clinic for three years and they told me I had arthritis and Lupus , and was told I was going to die from Lupus. What I had was psoriatic arthritis. They will do lots of tests and X-rays, but I would say run don't walk away from these very bad doctors. read more

I have been a patient with Dr Wickersham here since 2013. He is very compassionate and knowledgeable about rheumatoid diseases. Somehow he stays on schedule pretty well despite never rushing through the appointments. I feel blessed to have such a great doctor. read more

Do not go see Dr. Zuniga. His staff will leave you in pain. I had a balance from April that I set up payment arrangements with Valerie. I have been paying as she requested $25 a month. I made a payment on 08/21/2019 which left me with a balance of $123.43. I called due to chronic pain and asked to see the doctor and was told that my account was flagged. I spoke to Valerie who stated that my $25 a month payment plan was to keep me out of collections but that did not allow me to see the doctor who took an oath to help patients. I have met my deductible and the doctor gets paid the bulk of the bill through my insurance with Aetna. This is poor customer service and Valerie is rude. I would not recommend Dr. Zuniga or his staff to my worse enemy. DO NOT go see Dr. Zuniga or anyone affiliated with Arthritis Associates PA because they will leave you in chronic pain for a lousy $100. I could have paid the amount in full to be seen but I REFUSE to ever see this doctor again. read more

My husband saw Dr Zuniga-Montes for his knee pain in Apr 2017. He was told that he needed a 3 part series of shots in his knees. He was told by the office personnel that our insurance would cover 100% except for the co-pay. He went through the shot series and had to have a fourth shot because the last one was so painful. We received a bill from the office $629.86. I called the office because we understood that we only had to pay the co-pay. They told me that they thought it would be covered too, but my insurance didn't cover certain charges. I called my insurance and they told me that because the Dr used ultrasound to pinpoint where to inject the needle, it was considered a surgery, and was not covered 100%. BCBS did not have record showing that the Dr's office contacted them about the coverage. This wasn't even a knee replacement or any type of surgery and we are having to pay these charges. I will be filing a complaint with my insurance company to find out why it was necessary to go this route and why we were told this would be covered 100%.and it wasn't. My husband will not be returning to this office. read more