I went in when Cole was working. He treated me like an old friend. Great selection of products and very knowledgeable staff. This was a 5 star experience thanks TO Cole. read more

Knowledgeable staff and exceptional service. Very nice and clean shop. They're putting up a sign that will make them visible from the lot.

I was on my way to Dallas last night, and at 6:55 my tank broke. The shop I normally go to closed at 7:00, So I chose to go to Artisan. I went in and told the guy that I needed a tank. He did not ask what kind of tank, or what I was using it on. I paid for it and went to my car. I realized then that it did not fit. I went back in and showed him that it did not fit. His exact words were, "Too bad you didn't bring that in. We could have checked before you bought it." I had brought it (battery). He never asked to see it. I ended up getting a cheap plastic one, because they didn't have one like I was using. I received a partial refund onto a gift card; however, I will never be going back, and have no reason to use the gift card. That was $21 down the drain. They are definitely not the store they used to be. Very upset about my experience. read more

Jackie (I hope I spelled it right) is PHENOMENAL!! She asked all the right questions to narrow down what I needed!!! She did so well that I chose 2 items and purchased a 3rd just because! Super honest and down to earth!! Yall do yourselves a favor and go see her! read more

Great customer service & good products and selection! I have returned to buy buy from them a few times now.

I bought a vape from this store and it didn't work when I bought it. It was flashing a light like it needed to charge. So I plugged it in and charged it. While it was charging all of the oil burned up and I never even got to use it. I called the store and they offered me a 20% discount to come buy more faulty products from me. Then said "Thank you for the business". I left them a Google review and they called me a liar. These people sell faulty products to consumers and then call the consumers the liars. They owe me 43$. They owe me an apology for calling me a liar. They owe me and I owe them NOTHING. They might even try to say something about the email I sent them and how I couldn't find it in my outbox....Well that's because I sent it through their website. All they do is LIE Would you buy a product that you consume from someone who lies? Would you trust that product? Once you bought it and realized it's faulty would you report it? How would you respond when you report a faulty product to the business and they call you a liar? Fuck these frauds. read more

Very nice to me, treat you like family! No complaints, kinda price but they are a business

First time I came in I found someone to help me make a decision to switch from disposables to getting a simple device. He was very informative and had a lot to say when it came to picking a flavor. These stores benefit greatly with an Informative salesmen. So I know this company is good although the next four times I came in it was a different salesmen. Couldn't help me or talk to me at all about any questions I had. I would end up leaving with something I don't Like or with nothing at all. Got to the point where If I saw him I would just leave. Now I'm just looking at reviews Online and buying salts from different distributors. after getting no help with no store tablet on and not even a suggestion to look on my phone for the inventory I just decided to buy the disposables I know I like rather than waste my money guessing what flavor is good or which one I would dislike. Point is it isn't hard to share your opinions or information. If you just stare at me knowing I'm having a hard time trying something new. I'm going to leave because I'd be happier not giving you any money rather than give you money when you put in zero effort as a salesmen. It's smarter for me to go somewhere more informative so I don't waste my time or money. read more

This is by far the best vapor store in the metroplex. I've been to at least a dozen vapor stores between Arlington, Grapevine and Burleson in the last two and half years since I gave up cigarettes. In my opinion most vapor stores I've been to have made me feel uncomfortable and made me feel like an idiot. Every employee that I've have contact with at Artisan has been friendly and has helped me find the products that I want and given me great advice. They are more expensive then others but well worth it. They also have a decent loyalty program and I will never go anywhere else. My only complaint would be losing juices that I've loved which isn't their fault. I just wish I would've stocked up on some. Thank you to all their employees in Burleson y'all do amazing job! read more

Bought a puff plus from them, left and open it and took 3 pulls from it and it's flashing like it's empty and when I called to ask if there was away I could have it replaced since I just bought it and all they said was nothing we can do about it. Thanks for the awesome customer service and thank you for selling me a product that's completely useless. read more

So I visited this store yesterday and purchased the mod and tank as well as the Falcon tank. My wife's tank poured juice out everywhere so we took it in to see if they could try and make it right. We made 2 trips in and they messed with it a few times and even put a new coil in and it still leaked as the picture shows. He continually tried saying it must be the juice we are using because it was made in house and wasn't really a 90/10 blend and that would cause it to leak. We have been using the same juice from the same shop for a long time and have never had any issues with leaking and as a matter of fact my tank isn't leaking. We asked about another tank and he was generous enough to offer us 25% off of another tank. I told him no I wasn't purchasing another I want to trade out. He says sorry they don't guarantee the tank and no other vape shop will, sorry but yes they do as I have taken products back before and traded out with them with no extra out of pocket. I will not be back to spend my money here and I would recommend the same to anyone else. Sorry customer service at it's best. read more

Artisan Vapor & CBD Burleson - Vape Shops Near Me - Burleson, Texas

My husband loves this location! He's been a regular customer at Artisan in Arlington, Mansfield and Burleson locations for a while. At Burleson location, he specifically mentioned Austin providing awesome service. The staff are knowledgeable and friendly. They provide amazing service and advice on the products they provide. read more

I went to this store for my husband because he wanted to try to quit smoking. I do not smoke so needed help with a beginners kit. I was sold a very expensive kit and was told it is very expensive at the beginning. My husband is unable to use the device because it is too strong. I was told to bring it back if it doesn't work. I called JT and was told I can't bring it back. He also was rude and said I asked for what I bought. $260 worth of merchandise. I trusted this guy.....not. Don't trust people anymore read more

When we walked in the door I loved it. The shop smelled amazing, it was very open, and oh so clean. They took their time with us and didn't make us feel stupid. We will most definitely be back here. read more

Dude sold me a brand new vape and tank he told me they would work best together then turns out the tank doesn't work with that type of vape and can't even get a refund because already used poor help read more

Omg this place is awesome! Ashlyn (the manager) knows what she is doing. She cleaned my tank, replaced my coil, AND give me a rubber band to protect it! Love this place. read more

I had a fantastic experience at Artisan! I've been to multiple shops and this is my favorite one hands down The customer service and staff are absolutely amazing and extremely helpful. This is the place I recommend to anyone that vapes or is thinking about starting. read more