Just wanted to comment to say Ashley is a great groomer and to the person who left her a one star…read morereview on here because she expected Ashley to board her dog while she worked all day... are you an idiot? She is a groomer, not a boarding facility. I would never expect my groomer to keep my pet locked in a cage all day and take care of it for 7 hours. You were requesting Ashley to practically babysit your dog well after it's appointment. Get a grip, lady.

Ashley is very sweet, wonderful and caring person and she knows a lot about each breed and exactly…read morehow they need to be groomed. Since she does it at home she makes appt. So each dog gets one on one time and are not kenneled all day long. After you drop off you can pick your dog up within a hour or two. Her prices vary on breed and are about 5-10 dollars more then everywhere I called or have taken my dogs in the past but its worth it considering its just your dog there and its fast hour or two and done no CRATES. I recommend her to anyone!

We have three dogs that Kelly grooms. She does an excellent job and the dogs love her. We couldn't…read morebe more pleased and highly recommend her.

Taylor Ann is a wonderful groomer! She is so sweet with our dogs. They always look fantastic and…read moresmell great. She takes her time with them and minimizes any stress if they have any. We had a new puppy adjust very well to grooming after starting with Taylor. He now runs right up to her or into the grooming van!! She provides great communication. Her mobile business is a wonderful convenience and less stress for our dogs as they don't have to wait in a grooming facility before and after their appointment. We highly recommend Taylor Ann!!

Taylor is very concerned with the safety of both our dog and those people in our home. She takes…read moretime to carefully care for our dogs needs and she always checks that we are satisfied. Our dog loves her and goes right to her happily wagging his tail

I have had Angela sit for me many times she goes the extra mile even staying over night when my dog…read morewas stressed. Sends me pics when I am away. Stays extra time to show affection. Will water plants, take care of mail, walk the dog & puts out trash.

We feel very lucky to have found Angie and Pampered Paws pet sitting. We have two cats that she…read morewatches when we are out of town and I trust her completely. The cats took to her right away, which isn't usually the case with one of them. Customer service at Pampered Paws is exactly what you want when you are turning over your house keys and entrusting someone with your pets. She always got right back to me to answer any questions I had. We did an initial meeting at the house where we went over all the paperwork and info about the cats and everything she needed to know about the house. She is very detail oriented. While we were gone she would check in once a day with texts to notify us she had visited the house and that the cats were ok. Angie is very professional and it's so nice to be able to go out of town and know that the kitties have been well taken care of. I highly recommend her if you are in the market for a new pet sitter or need any of the other services she offers to help you take care of your pets.

My family has been coming to West Lake ever since our very first dog. Since then, we've all grown…read moreup, own our own houses, and have multiple dogs. We have always chosen West Lake for our dogs care. So over 20+ years, our family has trusted WestLake with our pets. When I adopted one of my dogs, I got a call 30 minutes before the appointment from a lady frantically asking if I filled out the puppy form yet. I told her I had not because I had the forms that I was going to bring to the visit. I felt she was accusing me of withholding this information and that I immediately needed to stop what I was doing and send those documents right then. I understand the doctor needs to see those records, but 30 minutes before? This couldn't have been figured out a couple days or even a day before? I was talked over while trying to explain myself. I had no problem filling it out, it just made me feel like I was at fault. At this visit my dog got shots, distemper being one of them. They said he would need a booster in 4 weeks. Time slipped away and I forgot to call and make that appointment within 4 weeks. I think it was 5 or 6 weeks when I called again to schedule. The lady told me I would have to start that process over again because it was over the 4 weeks. If I would have known how important it is to have him get those shots exactly 4 weeks apart, I would have scheduled it after the initial vet visit. This costed me another vet bill, plus another tech appointment. I would like to take him to get groomed, but the groomer required him to get ANOTHER booster since the process had to be started over. This costed me another $30 tech visit. It all could have been avoided if I was educated on the importance (from the doctor and staff) that the booster HAD TO BE DONE within 4 weeks. So now my dog is matted on multiple parts of his body and I've had to do an at home scissor job while we wait for grooming. I would advise how important it is WLAH tells their clients to make the booster follow up after the initial visit so they don't forget like I did. To add to this, I work a normal 8-430 Monday-Friday job. I've had to take off work multiple times for these visits because there's no tech appointments after 430/445 unless I beg for a 5 pm appointment. How do most people who have a normal job get appointments at the vet without taking off time from their own job? They are not open on the weekends either! Other vets in town are. The last straw that broke the camels back, or rather, broke our hearts into pieces, happened on Monday. My mom's dog, Rocco needed medical attention urgently. My mom called their office on Monday and was turned away because there was only one vet that day. She had to take him to an outside facility and we found out he had liver cancer that was spread to his spleen and stomach. His stomach was full of blood and he was suffering. We had to put him down. We were absolutely devastated. It puts a bad taste in my mouth that we have trusted and given our hearts to West Lake for all our dogs, only to be turned away when we desperately needed them. A random vet put our beloved Rocco down, but we had no choice. We didn't want him to suffer any longer. When my sister told WLAH about this, they apologized about the news and went on with their day. While our family was in shambles, mourning this loss. I write this to bring some awareness to the care you, the viewer of this post, might receive. I try not to make a fuss about my pets because they are all pretty healthy and we don't require much. But in recent years it seems harder and harder to get great vet care here. I will be taking my furry family elsewhere for vet care and I would do your research on other vet facilities in Springfield to see who can truly accommodate you and your pets needs. Giving 2 stars because they have a piece of my heart for putting down our very first dog and we have been getting care here for over 20 years.

West Lake Animal Clinic is the best, by far, any of the clinic in Springfield. I wouldn't go any…read morelace else. They are very caring people and when it was time to let my fur baby go across the bridge to her rainbow, they were so thoughtful for my feelings and her comfort. By far, THE BEST. When I get ready to pick up my next rescues, they will be who will be taking care of their health and well being.

My Name is Christina and I live in Springfield, Illinois. When I saw the video about how and why…read moreshe created The Pampered Pet Center, I thought it would be the perfect place to take my 5 month old puppy Sweet Pea while I went to work. I thought there would be people there who would play with her like I saw people playing with the dogs in her video. And, I thought she would have Constant Supervision. Sadly, when I looked on the webcams throughout the day, I saw her sitting by herself in a cage with one other dog and the place looked deserted. Now I took her there 6 times and she was there for 9 hours each time. Only the Last 3 times were the Webcams working. And since I work I didn't see her entire day, but I saw enough to know that unfortunately I will not be bringing her back.

I boarded my dog Friday and Saturday night in early June 2023. I was told it would be $25 a night…read more I was charged $135 total. I didn't think about the total until after I left. I called today and they said, no it's $40 a night but if you pay with a credit card (which I did), it's $45 a night. I was never told that or else I would have paid cash. I said I was told on the phone $25/night. The woman on the phone said "oh it must have been a man who told you that" (it was). My dog came home with more food than I expected, so I doubt she was fed enough, even though they were given instructions. The webcams were down all day Saturday. I was able to see them on Sunday. Otherwise, the building seemed decent and they appeared to have a big play area outside. I feel totally ripped off and we won't be going back. I called back and talked to the man who gave me the original price. I said I would gladly bring in $75 cash if he would refund my credit card payment. He refused, I said I would be disputing it with my card company. He said you do that so you get charged for it. So I'm dealing with this still. Other people I know stated something similar happened to them here as well. An absolutely unprofessional business.

Dr Melissa at illini vet clinic is the worst vet . Take your pet to the emergency clinic or make…read morean appointment with another vet but stay away from them.. I went to them several times with different issues with cats. I will never take a pet of mine there again.

This vet clinic is outstanding! Fellas get your pets in this office and on regular wellness/dental…read moreroutine and follow the recommendations to a T. The staff are all pro's and a special shoutout to both Lauren's and Dr.Bass! Appreciate you guys to the moon and back

This is a locally-owned shop filled with high quality food and treats for your canine or feline…read morefriend. If you're thinking about a raw food diet for your fur child, owner Ann Gramlich has done the research and can help you decide what's right for your situation. Her shop also has lots of gifts for animal lovers.