Use their pet wash when in Springfield. Very nice set up for…read moreany size dog . Good selection of pet food .

Huge space all devoted to our pets! Pricing is fair, sales and coupons are generous and help a…read morelot! The groomers here are good people and do a great job with bathing, grooming, cleaning ears and paws for our dog. We also use the in-store self-bathing station for our dog and have not ever come across a dirty stall or towel in this area. Great upkeep here, thank you! Staff are kind and eager to help customers. The homemade/iced dog biscuits are a favorite!

Not gentle with the animals, tanks/ enclosures were nasty, the floor was wet and disgusting, and he…read morewaited till the fish was bagged up to tell us it had a broken tail

Great selection, helpful staff, all & all a good pet store! Ide drive out of my way most days to…read morebuy here.

I took my two dogs to PetSmart for grooming. The person doing the grooming was Beverly. Three hours…read morelater she called me and said she had a personal emergency halfway through grooming one of my dogs. She said she was gone an hour. She finished the grooming when she got back. We were not happy with the cuts. I think she hurried through to get done. When I called to let them know I was unhappy, the manager said she is new to grooming. That was his excuse. We won't be going back.

We have given the grooming department many chance but I'm done. Not once have all the services in a…read morepackage been performed. The last three times in a row they didn't even trim my dog's paw pads let alone all of the other services promised that I was charged for. Tried to talk to the manager and he said I needed to request those things being done, even though they were supposed to be included. Staff and manager didn't seem to care about any of this or my dog.

The employees and super helpful, the store is very clean and organized. I prefer this pet store…read moreover any other. The manager, Tyler, is very knowledgeable and has really improved the store immensely since he took over. I purchase all of our pet care at this location.

Ashley is no longer there, but Jennifer does a great job. She spent extra time and was reasonably…read morepriced. I will definitely return in the future.

On one of the worst days, I made an appointment to bring in my little buddy who passed. Jason was…read moreso understanding and helpful. He was so kind and patient. He walked me through the whole process and gave me as much time as I needed. Even when I picked him up after a few days. They went over the process and explained everything to me. Even discussed how to handle the loss with my other pet. Thank you for a wonderful experience in a time of loss. Highly recommended!!!

Wonderful place for pets of all ages. They offer unique gifts and treats for your pet and take…read moreexcellent care of pets and families during difficult times.

I purchase both dog and cat food here. They offer delivery in town. The food we purchase is low…read morepreservative and minimal ingredients , which is especially important for my dogs who have allergy issues. The staff is always helpful and offers to carry out the bags of dog food for me. Never have any issue of any sort!

This place is wonderful. All of the employees are super friendly, helpful and knowledgeable! I…read moreorder my dog's food from here and they are always so helpful and attentive when anyone walks through the door and even always offer to help carry your purchases out to your car for you. Highly recommend this place!!

WBU offers high quality organic food and other items for dogs and cats as well as for birds, and…read morehas a nice stock of unique gift items. The staff is happy to answer questions and carry purchases out to your car. Prices are competitive for high quality items, along with a generous rewards program. A friend of mine who visits from the Washington, D.C. area loves WBU and always makes room in the car for WBU purchases. Carol G.

I have a long history with APL, having volunteered there periodically and using their spay/neuter…read moreservices. They adhere to high standards, keeping their facility clean and employing staff and volunteers who spend time caring for and socializing with the animals. It's a busy place with a lot of animal turnover. I'm trying to adopt a cat from them now, and think it's a great idea that they've provided animals to the Cat's Pyjamas Cat Cafe, which is conveniently located downtown and enables visitors to spend time with cats and kittens outside of their cages, in a more open environment.

I recently took in a starved stray and wanted to get him fixed and his vaccines. I called the APL…read moreto ask about his weight and health state to be sure he was okay to be neutered and a bit about the recovery. they were very helpful and helped me schedule the appointment. They have very good prices for the services. They only do services on certain days and times but remember that many are volunteers. Its not a vet clinic. Some people seem confused about this. I heard some people complain that they couldnt get checkup vet services. -That's not what the APL is for. They mostly do sheltering, spay and neutering, ,vaccinations, and treating parasites. they also do microchiping for a good price. Recently their buildings were destroyed by a tornado and I hope that they get back up and running soon because they offer a lot of services to the community including catch and release neutering/spaying of feral and community cats.