We really like this branch. Like us, this place is new to Lee's Summit. We arrived in April of 2023…read moreand this Chase branch opened soon after. The location is convenient for us. The staff is very kind, warm, welcoming and helpful. Everyone we've talked to has been super nice, from the branch manager on down. Spencer, the banker, is very helpful and always follows through. Guiding us through some Chase hoops with our Trust and the new associated account. I would highly recommend this Chase branch!

Some of the rattiest, rudest, most incompetent employees you could find here! Consistently…read moreincorrect tax forms because of inexperienced employees opening accounts for people without getting help. Rude over the phone and in office. Go anywhere else but here... anywhere. I have never had any worse experiences with banks than here. Bank of America, First Federal, and Community America are all leaps and bounds ahead of this place

I got a checking and savings account two weeks ago. since then, the app they told me to use has…read morenever worked. I've had to call the bank every single time I've used it. Also the one 800 number to find your balance does not work ever either. This is the worst experience of a basic checking account that I've ever had. It is so incompetent and pathetic.

My financial advisor Dalton Houts had been extremely helpful over this past year while I've been…read moretrying to take back control of my finances

Charged a $10.00 atm fee that should have been free. If you are not a member and don't want to…read morebecome one -- they make it especially difficult for you to contact them. By phone, you must log in (already a member) or go through the process of becoming a member. To use real-time chat, you must log in. To use their secure email, you must log in. Bascially, if you are not a member, the DO NOT WANT TO HEAR FROM YOU.

My husband and I opened a joint account together and had a great experience. Daniel was very…read morefriendly and knowledgeable. We will be recommending this place to friends and family!

If you don't feel like your bank is doing its best for you, then its time to make a change. Summit…read moreBank has always looked out for its customers. If you need a loan, options for savings accounts, IRA, CD's, etc. They are a full service bank. We have been using them for years, and choose to go to them because they DID NOT take any type of bailout. We intentionally move out money from banks that did. They have the most knowledgeable and friendly staff. Lets face it you have had money at banks you really didn't trust, that charged high fees, and didn't notify you if there was trouble on the account. You have to be a special group of people to get any praise from me, I expect a lot and they have always done the best. Its worth the change to a bank that cares.

Opened a safe deposit box with all my court documents and pictures for divorce court. I went about…read morethree times to check on it, they asked for no I.D during that time. I should've took them out but didn't. Now last Friday on July 26th I went in after finding my keys. My soon to be ex-husband went in and cleaned it out. After upset, the blonde lady wanted to argue and scream. I left she blew up my phone like a Karen. Why get a safe deposit box, if it's never safe. What a waste of money and time. Never going back.

Reduced hours and now closed Tuesday & Wednesday? Would not be surprised if this branch closed…read morepermanently. This is where my SDB is located. Sent email requesting access since calling the phone number posted on the door only to be told to email a request. Autoreply states it might be one or two days before they respond. Don't like being left hanging out in the cold.

SUCH a terrible time getting someone on the phone to make a simple notary appt. After attempting…read moreonline scheduling for a notary, there was not an option for it- only general banking. So I called the 800 number and sat on the phone for 20 minutes attempting to get an appointment. Finally I hung up. This is an absurd amount of time for something that should take five minutes, and this is simple as someone answering the phone at the local branch.

Wow they force you to use their automated system and then you have the pleasure to listen through a…read moreseries of commercials that you can't opt out of. Then at the system cuts you off! Great Than I called the back and they said they didn't have inside answering the phone. One star is being generous!