ARVIXE is a Scam- Be Warned! No Service Level Agreements in place: that simply means you will not get any of your issues fixed! Incompetent Staff: these guys don't have a clue what they are doing, I have tried with them for many years, and every step of the way they mess things up! Billed multiple times in error: these guys are still investigating why they billed me in error, this is almost month 3 and nothing! Major down times: If you value your website being up and available to your clients, then use Amazon AWS or Microsoft Azure or host it yourself, whatever it is, but DON'T use ARVIXE. Go with Arvixe if you are NOT serious about running a business or if you are doing a school project or something that's not very important to you, oh, even those may have issues! PLEASE, I DO NOT WANT MY WORST ENEMY FALLING INTO ARVIXE HANDS, ITS TOO PAINFUL AND SLEEPLESS NIGHTS, SAVE YOURSELF THE HEADACHE. BE WARNED! PS. They are owned by a company called Endurance International Group (EIG), you can see the parent company at www.endurance.com, maybe you should't do business with any company owned by EIG either, I know I wouldn't be doing business with them again and have already began migrating to Microsoft AZURE! I felt as If I had a moral obligation to post this to ensure someone else reads and feels my pain and suffering with doing business with Arvixe. PLEASE, BE WARNED! read more

Wow, way to ruin a good business EIG. Arvixe was amazing for years. I loved them. Uptime and fast CS response. Then EIG bought them. And it couldn't be worse. Site uptime is horrible. My sites have been down many times over the past few months and now as I type this review they have been down for over 2 weeks. Yup. You're reading that correctly. 2 weeks. I have emailed. I have chatted. I have called. Nothing helps. They take days to respond to tickets and never do anything to assist. If you are lucky enough to NOT be with them yet - take the hint. Go elsewhere and save yourself the stress. I cannot stress enough how bad these guys are under EIG. read more

I recently began to write reviews on Yelp as I can see how helpful it can be for others before making decisions just like my self. I have been with Arvixe hosting for a few years now, have their VPS Class Pro for all my Linux based sites as well as their shared Windows based hosting for a few sites I managed for friends and clients. I was ecstatic when I initially moved my business and sites to Arvixe, they were extremely courteous and helpful with their customer service and support, their support was fantastic comparing with my past experiences, I had tried their phone, live chat and ticket system and my issues were resolved in no time, even the times that had to be escalated to their senior techs. It's been well over a year since I had any need for support, I monitor my sites and server via third parties service for down and uptime, within the last 7 or 8 months have been noticing the shared hosting sites have been going down more and more to the point that it's almost on a daily basis now and I've sent them inquiries in that regard with not much of an explanation in response with exception of maintenance, etc. I was trying to setup a new site on my VPS last week, configure it prior to change the NS and pointing it to the new server. I completed all setup and etc., keep in mind that I've been a web developer with ton of experience since 90's, all of a sudden ran into an issue, testing all my work realized it's a server configuration issue, which need to be addressed by support. I have contacted Arvixe support, phone support with over 90 minutes hold then hang ups, repeated calls with over 100 minutes hold was transferred to voicemail! Opened support request tickets which has been ignored with no response. Contacted their Live Support on Arvixe's website, after a 115 minutes wait time got a tech online who confirmed my issue to be a configuration issue and has to be escalated and addressed by senior techs, informed them of my already open ticket with exact information and I was told sorry, I can't do anything the tech replied, in response to my question of how long will it take them to address this, I have no idea the tech replied and said we are backlogged and can't give you an estimated time, even though I had done all the trouble shooting for them already. Anyway, I hate moving and changing hosts as it's extremely time consuming. I felt compelled to share my experience with others as I too read the reviews, which help me along with decision making. One last thing I just learned and realized the reason for a sudden change in service and derogating support, Arvixe was purchased by EIG (Endurance International Group) in October 2014 and since then their service took a turn for worse unfortunately; got a list of hosting companies now that they are owned by EIG and learned all of them, shortly after being purchased by EIG went on the same path. At least the list will help me in avoiding any hosting companies owned by them and hope this review would help others that are looking for a new host or it may even help to wake up EIG and reconsider their business practice. read more

Run from this hosting service. Email service was down multiple times over the last months of Aug and sept. You don't even know that your mail is not going to anyone. I only found out after I transferred my webhosting out and started getting emails back. The webhosting servers were also down, especially over the weekend. Support tickets now take about 3-4 business days to get a response. i was on hold for 40 minutes and still no one picked up. I even called sales and had the same experience. Now the forum is down also "under maintenance" for 2 days already. Here is the response I got for the online chat. Welcome to Arvixe LiveChat One of our representatives will be with you shortly. You are number 98 in the queue. Your wait time will be approximately 76 minute(s). Thank you for your patience. Just about the worst service you find anywhere. I am now trying to move my domain. First they did not respond for several days and several support tickets. Then they wanted $9.99 to do the transfer. now they won't respond at all. RUN from this hosting service. After waiting for more than the 76 minutes - turns out it was about 2 hours, this is the message I got. Welcome to Arvixe LiveChat Nithin A. Support Agent Good Nithin A. Hello. How may I help you? Our internal account manager tool is currently under maintenance. Please start the chat session after some time. also, you could send an email to support@arvixe.com with the details of the issue. We will address the issue as soon as possible. I am sorry for the inconvenience caused. Your co operation and patience is highly appreciated. Go figure!! This would now result in everything they have to be down and not working. read more

Warning: AVOID AT ALL COSTS! Poor quality product. AWFUL CUSTOMER SERVICE!!!! Try to leave...they make it difficult to get domain name from them, also been known to hold domain hostage! They illegally and admittedly charge credit cards if they have number....even if no longer with them! Arvixe charges cards WITHOUT ANY NOTICE to customer BEFORE OR AFTER CHARGING HUNDREDS! Arvixe refuses to reverse unauthorized charges in violation of their stated policy and state laws! AVOID! California customers can class action sue for refunds! read more

Abhorrent customer service. Convoluted backend and managing software. Slow response to customer questions and indifferent attitude with customers' issues. read more

Terrible customer service. Thieves. I tried disputing some last-minute fee increases--by almost double--and they ran my credit card early to snatch my 'fee' while refusing to assist with the problem. Terrible. read more

I too have been a customer for over 6 years - never really had a problem but I have tried for a week to contact someone - no one has helped me yet. Unfortunately I will have to move all my domains - about 15 total. A real hassle - UNBELIEVEABLE. Spent all day today trying to get hold of anyone - no luck. Does anyone know if they are going out of business read more

Website offline, CHECK! Email offline, CHECK! If Yelp allowed you to share pictures I'd show you the tons of support tickets opened and STILL OPEN! If you have not yet, DON'T! It would be better for you to try and host your own site with no experience from your home hosting data center. I cannot believe no one will help by phone, through support or email. One thing is for sure, they take your money and provide you NOTHING in return. Just STAY AWAY! read more

Terrible support. They are useless. They used to be ok, but over the last year have gone downhill incredibly quickly. Support doesn't even understand how their systems hosting the websites work. I just cancelled and moved to A2. read more

Stay away!! Down time is frequent and support not helpful. Company was sold, became a nightmare. read more

I have been with this company for several years and would rave to all my friends on how great this company WAS! Don't walk RuN from this company. There is zero customer support. They shut off there phones so you can't talk to a human. Your only hope is to sit in front of your computer for a minimum of 2 hours to talk to someone for example named Nitin Kishore S and have them apologize for your site being down and if you could just hold on everything will be great once they get this migration taken care of. I have been told this since July! I have lost two clients because of their site being down and I couldn't do anything about it! I joined YELP just to warn people to stay clear of this company all together. Get out of there as soon as possible if you are a current customer. read more

This company has horrible service and they have continued to charge my account every month even though my service has been cancelled for over 4 months. I have already started a dispute and of course no one from their accounting defilement has responded. Stay AWAY this is the worse hosting company you could choose to do business with! read more

1) Email service went down, a dozen of websites/clients without email access for almost 24 hours 2) Response from Arvixe a week later 3) Moving to another hoster read more

Avoid at all costs. The website crashes when trying to renew a domain. Tech support has no idea what's going on. Auto renew even though checked doesn't seem to work. I've been through several web hosts, I've never seen a disaster as bad as this before. read more

TAKE CARE ABOUT YOUR MONEY. I used this "company" to park some domains and publish others. This year I choose to move my main domain to another one service. First I tried to find the unlock code to move my domain and was not available everywhere. So I wrote to them "support" and I also discovered my domain was moved to another one person. But I was lucky, my email didn't change and I start the tranfer. After a long chat wirth them "support" I had my unlock code. After I moved my domain to another server they took from my bank account 67,20$ also if my automatic update was disabled. That's happen with the transaction N' 91A23397VF292072W of 13 January 2019. So I opened the ticket VFV-655-46604 asking the refound of this money, first becuase I don't need them service, second because my contract expire 28 January 2019 I was asking the reason they took the money from my account about one service I didn't plan to renew. They answered, it is my problem, and keep my money. When the terms of refound was expired they wrote me one new message on the same ticket to remember me the terms of refound was expired. Take care, they are really rubbers. They will do everything to steal money, if you really want use them service, use a temporary credit card to pay or your money will be stolen. read more

For the first six months this was fine, exactly what I wanted. Then they shut me down because I tried to update my website on a Sunday. They said I used too much bandwidth. I was punished for a month by making the website incredibly slow. They agreed that all I had done was try and update the account. A month later I assumed the website would be back to the way it was but it wasn't. So I tried to contact them and was told they were experiencing a higher than average call volume. This was 9:30pm EST. At this point my website has been shut down for 6 weeks. Theoretically it is open but completely unusable. The solution is to move from a bargain basement cost to $200 a month, however who would trust this company? It is clearly a bait and switch approach. Company should be investigated by Better Business bureau read more

Arvixe is the only hosting company that pulls the plug on business servers for days for migration without as much as sending an advanced email notice to affected customers. Arvixe practices cost us loss of business reputation, countless hours to deal with the outage, not to mention loss of revenue. Support takes days to respond to emergencies and in most cases it is completely useless - all they do it is "apologize for inconvenience caused" Why do you need an extra billing number when we already logged in to the support site? Arvixe used to be one of the best providers (been with them for 5 years), now they are one of the worst in support and reliability. read more

Their support has gotten to a point that they won't even respond to Support tickets that are submitted, hang up when you call or leave you on hold for hours until your phone's battery dies, and forget about the online chat, unless you have hours to sit waiting for someone to answer. I've had them since 2009 and in the past 2 years their service has plummeted and their up time is getting less and less. Our site has been down multiple times in the last 6 months and each time it has taken days to get back up, and now they aren't even responding, though they say on their network status that its all fixed. Got through while driving home this afternoon and they said it was fixed and could see our site. But when I got home it was still down, had friend all up and down the Eastern Seaboard try to get to the site and they couldn't. I even tried the proxy service the tech said he used and all 5 of their servers failed to bring the sites up. Luckily I'm due to renew next month and I'm definitely changing hosts, and will be telling my clients to due the same. read more

Absolutely THE WORST customer service & support on the internet! I had web hosting and a domain name with another company that got acquired by Arvixe. I immediately had problems with their service. I decided to renew any way because it seemed like a hassle to change. The very next day after I renewed my service, I couldn't access my account. 3 days of talking to Live Chat, and no one could get me connected to my account. So I asked to cancel. For the next 6 weeks, they sent me messages asking repeatedly for the same information, telling me to log on to my account and do something when I couldn't log on to my account, and finally told me they would not refund my money because it wasn't a new account - I'd renewed. As far as I'm concerned, they stole $200 from me. read more

This is the worst web hosting company out there. Sure you may get hosting and sure it may be reasonably priced... but if your site ever has a technical problem or goes down.... kiss your ... goodbye. 24/7 support means that someone will respond to a ticket in a day or so... or if you decide you want to chat with an online rep... yeah, btw... all they can do is open a ticket... no ability to fix anything... those guys have a super long queue, screw it up 50% of the time and send you back to the beginning of the line. Your problem will be resolved in 2-3 days at it's quickest... best of all .... they just don't care. DO NOT USE THIS HOST. OH, yeah and that 'free lifetime SSL certificate" they'll let expire every year and it'll take a week for them to get it back up ONLY after you scream about it. But they'll keep auto billing you no matter what... no refunds. read more

Apparently Arvixe was sold recently to EIG and the new owners have set out to systematically ruin this company. Do a couple of searches and you'll see dozens on complaints about servers, websites and email domains going down without warning. Tickets go unanswered for days and the support phone line is constantly busy. I'll be migrating off of Arvixe today. read more

Something must have happened at Arvixe in the past year or two because they used to be a really dependable company. I'm not sure if they've undergone management changes or outsourced key parts of their business, but they just aren't the same anymore. On December 18, 2015, I received an automated email stating my domain was going to expire in 60 days. That same day, I renewed the domain and received a confirmation that it was renewed through 2018. On January 30, I contacted technical support to let them know that the domain (set to expire in February) was still showing as un-renewed and my renewal invoice was showing as unpaid in the amount of $0.00. No response. On February 14, the domain expired. Every contact to their support department is responded to with "we will look into it and get back to you in a few hours". Days go by, no response. Transferred from support rep to support rep, same responses. Arvixe has no issue accepting the payment for the domain registrations but they obviously can't handle actually registering the domain. They recently changed their ticketing system and it seems like there is always some issue with getting problem resolution. Tickets aren't acknowledged or responded to. No one in their chat has the ability to actually fix anything or perform maintenance. If you select "billing" or "sales" in chat, it goes to tech support (just like selecting "support") and they can't help. If they can't help by chat or their ticketing software (and don't publish any other way to contact them for support), there's zero way of getting a problem resolved. Furthermore, any refunds they give you are in the form of credit. They won't give any refunds to the original payment methods, either PayPal or credit card. And what good is having a credit with them if they can't provide a service? It's all money lost. My next step is to file a complaint with ICANN to have their status as a registrar revoked. After moving the rest of my domains to another registrar. read more

Terrible company. Horrible tech support and customer service. DO NOT USE THIS COMPANY! If I could give 0 stars I would.

Terrible company, stay away, bad service, they renew the plans without your authorization, fraudalent!!

They automatically charged me for the next month without my permission since I already cancelled the contract in the current month. Then they refused to refund. They are very bad in supporting you (wait for 7-10 days for 1 ticket) but very good in stealing your money. Stay away from them. read more

I would give a zero rating if I could. I have had nothing but trouble in the couple of months that I have engaged Arvixe as my web host. Error messages all the time. Long periods where my website is unavailable to be seen. This after spending lots of money with my web designer and doing a marketing blitz. Now people can't reliably access my site. To make matters much much worse, they are not responding to my web person's emails or phone calls. We can't even figure out what to do to rectify this situation. I may have to start all over again. I am frustrated beyond belief and would never wish this experience on anybody. read more

Refused to answer over 7 support tickets over the course of a month. Last straw was that they fraudulently charged me when I said I did not want to renew and then refused to answer any further support tickets. I had to go to my bank to try to put a stop on the payment and when that failed, file a fraudulent merchant claim. Avoid this company at all costs! read more

My websites went down about 2 weeks ago. I say 'about' because they sent no warning, I just had a potential client tell me that my site was down. Tried calling them - sorry, only sales calls. E-mailed their support - No reply. Still down. They USED to have wonderful customer service, then they sold the company and whoever bought them is running them into the ground. read more

After 4 days our very urgent ticket is not yet assigned to anyone. The representative on the phone explained that they do not prioritize tickets according to severity, and there is no escalation path. When I asked for his last name and his manager, the representative said I was bullying him! To me the lesson is that nothing important or critical can be hosted at Arvixe. They are costing me time and money. read more

Probably the worst technical support I've ever experienced. Emails go unanswered for long periods of time, long wait periods for live online support, (and lengthy wait times when chatting with the representative), and issues go unresolved. read more

Used to be good, until 2015. Horrible service lately, their system was down/unreliable for over 10 days, due to an migration. Was supposed to take 3 days, took more than 10 days. If you own a business, or are looking for reliable hosting...look somewhere else. Seems when EIG took over Arvixe, it went down the drain. Now they are refusing refunding prepaid service fees, even though they breached their contract. STAY AWAY !!! read more

I just provided a note to Arvixe as feedback when cancelling my account, I thought I'd preserve my rant on Yelp, so here it is: "I've been purchasing shared web hosting since the late 1990s, and I've used various hosting companies of different sizes and levels of quality. But I have never had a web host as bad as Arvixe. Our site, which is a revenue-generating site, has been down for multiple days no fewer than FOUR times over the past year. Each time my "premium support", for which I pay $20 extra a month (something I've never felt compelled to do with any other web host) has done no more than assure me that senior tech support was handling the issue, and that I would receive further communication. In each case, days passed with NO COMMUNICATION and no resolution. In each case, the site eventually came back up with no explanation. In one notable case no phone-based tech support answered the phone for a week, and the online chat never went through to a tech support specialist, but merely showed a progress bar for hours and hours. If moving a SQL database, setting up new SSL and finding reliable Windows hosting wasn't such a hassle, I would have moved away from Arvixe after the first disasterous week-long outage you put me through. But in the end, Arvixe showed itself to be one of the most unreliable and incapable web hosts I've ever worked with." read more

Problems with service. Poor support options. Long hold times. Management never addresses concerns. On 9/11/15 I noticed that my business email was no longer working. I called the support center and waited 28 minutes before someone answered the phone. I was informed at that time that my server had changed and I needed to update the new server name in outlook. Once that was done I was still receiving send receive errors. The call was dropped and because it was after 4pm PST I could not get anyone on the phone to address the issue. I had to wait until 9/14 to get someone on the phone. On 9/14 I called in again and was told to go to another company to change the mx exchange to correct the issue and it should be resolved within 4 hours. Still nothing. Of course this was again after 4pm PST so I could not get any further assistance in the matter. 1 hour 15 minutes. 9/15 I was told there was an issue with the server and it should be resolved soon. Still having the same issue. total phone wait time 1 hour 22 minutes 9/16 tried calling again. Once again the call ended blaming me for not imputing the correct information into outlook. Even though I had the correct server information entered in. 45 minutes 9/18 I called in for the final time. I waited on hold for 25 minutes before the call dropped then waited again another 23 minutes before a rude tech got on the line blaming me for having an improper port entered on outlook. The port was correct the mail server was not working. The tech hung up the phone when I demanded a supervisor. I called back in and tried to use the option 3 to speak with a supervisor. This option goes right back to the main menu. I chose option 1 for sales. I waited 25 minutes on hold to talk to someone in the sales department. (think about that for a moment. Someone trying to call in to purchase service waits over 25 minutes.) When I get someone on the line I ask to speak with a supervisor which leads to another 17 minute wait before the rep comes back and says that the supervisor will not come to the phone. I had to take my business to another company to ensure that my business needs are met. 7 days of not receiving email caused financial losses to my company. read more