I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

I did not wind up using their services but they were beyond helpful listening to my issues and…read morediscussing the options to fix it. I will def use them in the future !

Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

I have been with LanMINDS for over ten years. They delivered wireless Internet service to an…read moreapartment building that I managed. Now the house I am in on Northside of Berkeley is one of their single-residence accounts. At the apartments LMI would answer service requests very quickly, and did not hesitate to install a new radio when the existing one reached the end of its life cycle. Now, as always, I can get knowledgeable tech staff on the phone for whatever I need or want to know, and usually I end up knowing well more than the momentary need calls for.

We have LMI.net for many years and the internet speed is getting worse…read more It has been so slow in the past few weeks and completely down today!! We called and left messages, sent emails, logged a ticket online, and NOTHING happened after all these frustrating hours! I know today is a holiday and they are closed. But as an internet service provider, they don't even have one on call staff?! Unacceptable!

Went in for help with a phone problem. Larry went above and beyond to help us. spent lots of time…read morewith us and completely fix the problem.

Good service very helpful and knowledgeable Lots of…read moreinventory. It's safe. They have great cell plans international with lots of perks also 5g home internet service plans and business benefits. Sing the manager is helpful so is Julian.

It never ceases to amaze me when someone on Yelp (invariably someone who doesn't post reviews…read moremuch)* posts a 1 star review and gripes about their negative customer experience--and then I go have a 5 star experience. I went here to sign up for new service and purchase a new phone right before Christmas, right in the midst of the holiday rush. The first day I went and had a number of questions about the program. The service representative (Rachel) and her colleague both were courteous and helpful. The next day, I went back--the same CSRs were there and remembered me. This time, the store was pretty busy but they acknowledged me and let me know they would help me shortly. I saw the CSRs juggle multiple customers with professionalism and politeness. When it came my turn, Rachel signed me up and everything went smoothly and quickly. The current staff should be lauded, not chided, for their customer service skills. * Pro Tip: When you see a 1 star review, take a look at the reviewer's page. Oftentimes, you'll see that the reviewer usually posts negative reviews. That should tell you something. That is not to say that all 1 star reviews aren't deserved (like Farley's and Mariposa Bakery--whose customer service is pure trash and deserve less than 1 star), but take a close look at who's reviewing a store when deciding how much weight to give the review.

My cell phone crashed and needed repairs or replacement. I went to the E.C. T mobile store by…read moreIhop. Got there at opening, had to wait a bit​ as I wasn't 1st. Paloma was the sales person helping me. Paloma told me " you don't have insurance, you'll need a new phone" Not what I expected, but OK. Paloma was great with her technical skills, I repeatedly told how grateful I was etc. My visit was lengthy because all the passwords I needed were in my old phone and unavailable. She did another of alternative things to get me up and running. We were almost through when a new customer came in, interrupted us and asked for a screen protector. Paloma quickly dropped her focus on me an proceeded to help this other person. I looked at Paloma and said, finish with me, we're almost done. Paloma answered, I don't get paid to help you. The other customer got upset and started quoting racist s--t at me. I told the customer, you don't understand, there are 4 other men behind that door, and she won't call them because she wants your sale. As my voice got louder, all these men came out from the back office. No one said anything, including the MANAGER! The customer apologized to me and said now she sees what I was talking about. I left. The next day a I get a text from T mobile "your insurance has been cancelled" I get another text " Your new insurance is activated" Paloma had canceled my insurance so she could get credit for selling me: new insurance, new bundle which had a tablet and on going service, and a new phone and case!!! I called T mobile immediately, they apologized,that should have never happened, we will escalate this issue. I told the person on the phone: I hold PALOMA and the MANAGER responsible for all this! T mobile told me to not go back to that store. I will never have PALOMA help me again. I

Jeremy called and ask me if I would like to lower my phone bill out of curioussity I said yes to…read morehim he promised to reduce my bill in half and he actually did it not only that with reduced bill he added a lot of other functions to my services like e faxing etc. if you are willing to cut your office phone bill significantly this is the company to go and very good friendly staff you take care of your business very smoothly without interrupting the service

Our office has a couple dozen VOIP phones with service provided by Telnexus and it's been great…read more Their support is responsive and I've found the zswitch virtual PBX expressive enough to configure our call routing needs with minimal effort. When we add extensions I just shoot an email to sales@telnexus.com and a couple days later a pre-configured VOIP phone arrives ready to go. Perfect.

We hired Claw Communications to install ethernet in our new business suite in Walnut Creek. They…read moreinstalled and ran all new ethernet to our patch panel and ran new ethernet to each office. They also had to install some new jacks in some of the offices. Mark and his crew were very professional and completed the job on time and within budget. Mark saved us a bunch of money by telling us we could keep some of the existing Cat5 cabling, when he could've made a ton more money by suggesting we replace it all with Cat6, which we had initially planned to do. Later, Mark and his son came and installed two 85" TVs in our conference room. The TVs took up the entire wall and there were reinforced steel plates behind the wall. It was not an easy job. Mark was very professional. He showed up on time. He told us the mounts he preferred to use and gave me a link to purchase them. The TVs turned out great!!

Andrew was extremely responsive, knowledgeable, and accommodating. We had a small job that needed…read moreCAT6 cable terminations. Minutes within a quote request we had a phone call. Andrew drove down 1.5 hours on the same day to handle our job. Highly recommended for anyone looking for their services.