I was not impressed at all, even with the recommendations through the grapevine. No one wants to be…read moreknown as having a mental illness, being odd that in Manhattan seeing a Psychiatrist was a status symbol....all the pills you want. Back to Dr, Machlin, I found him to be a wee bit full of himself, a cash business, no insurance. When he finds himself unable to help you, he will dismiss you from the Practice for reasons such as "missing an appointment" that he documents. A man "no".......Just a hunch by me, I think he is a drinker off hours.

They discharged me for missing some recent appointments when I explained to them the valid…read moresituations I was dealing with at that time and they were still charging me so it's not like they were losing money from the missed appointments which I understood. There was no understanding or care or even regard for my situation. They seem to have no care for your actual well being as a person.

She is very expensive. She gives you a 10 minute appointment in charge like $140. If you're five…read moreminutes late for the appointment she won't see you but if she's allows you to sit in the waiting room for 20 minutes before you can see

When Doctor Keefer had a practice in Fort Myers FL. I seen Doctor Keefer for 23 years and she was…read morewithout a doubt the best of the best. The only reason i stopped seeing her is she retired . A Doctor Huergo in Naples FL had me on 11 different medications when i started seeing Doctor Keefer .She put me in Charter Glade Hospital that use to be in Fort Myers FL .I was in the Hospital for 2 weeks and outpatient for 8 months .Doctor Keefer was successful in getting me off of 11 medications .I was a mess i would pass out while eating when i started seeing Keefer.She later told me she thought i was drunk the first time she seen me .Doctor Keefer got me straightened out i ended up on 3 medications .Doctor worked miracles with me and i am forever grateful for her knowledge in treating Bi Polar and Seizures .I owe my life to Doctor Keefer I appreciate everything she done for me she gave me my life back. Thank You Doctor Keefer

Rosa is the professional who really listened to me and was the only one who prescribed the…read morecorrect medication for my major depressive disorder which was previously non-responsive to medication. I can't thank Rosa enough for giving me back a life and the ability to laugh and smile again.

I wish I had read reviews before making the mistake of coming here with my kids. I had the…read moredispleasure of meeting with Gina Valo today. To say that she was unprofessional and rude would be a massive understatement. We had two appointments booked and received an email in the morning that both had been cancelled. Calling the office is pointless, as it just leads to a voicemail that goes unanswered. Same thing with their chat function. So after booking new ones for next week, I receive notifications that they are back on for today. Once I arrived, Gina took it upon herself to rudely inform me that she knows nothing about each of my kids since I didn't submit an intake form and that's why she cancelled us, even though both were submitted. She then rudely told me that she was unhappy with me for not answering her call this morning. I have five outbound calls and zero inbound. When I let her know that I was unhappy about the confusion around the cancellations and not being able to reach the office, she said that none of these things were her problem and she can only take care of her own issues, whatever that is supposed to mean. To make things worse after all of this, she decided to openly discuss my 16 year old son and his "diagnosis" (which seems completely unlikely but that's a whole other issue) in front of his 13 year old sister, with no regard for his privacy. I let her know that she is rude and has no sense of customer service. I also told her that she acted unethically by discussing my son's "diagnosis" with other members of the family, without even considering whether he would want that. She repeatedly stated that no one has ever had a problem with her or her service, which from reading these reviews is obviously false. I will never do business with this practice again, and if this quack stays employed there, I'd highly recommend no else does either.

I have had the pleasure of working with Angelica Cepeda Martinez at Elite DNA here in Naples…read moreFlorida and I can't recommend her highly enough. From the very first session, she created a warm, welcoming, and nonjudgmental space that made it easy to open up and feel truly heard. Angelica brings a rare combination of professionalism, empathy, and insight to her work. She takes the time to listen carefully and offers thoughtful guidance that feels both practical and deeply compassionate. Her approach is collaborative, and she consistently meets you where you are while gently helping you grow and gain new perspectives. What stands out most is her genuine care and dedication. You can tell she is deeply committed to her clients' well-being and progress. Each session feels purposeful, and I always leave feeling more grounded, understood, and equipped with tools to navigate life's challenges. If you're looking for a therapist who is attentive, knowledgeable, and truly invested in your journey, Angelica is an excellent choice.

if i could give zero stars i would…read more not only am i calling the bbb but the nsa at this point. they said my 5-year-old son was "suspended" bc i cancelled via vm and zero return call! when i called back and asked to speak to the office manager?!?!? i was directly routed to a seventy two year old patient who had been anxiously waiting on his doctor, owen kelster?!?!? data breach data breach keeping me on hold endlessly to speak to someone in charge to advise them of data breach for this poor man who elite patches me through as an office manager?!? if i don't hear back it's the bbb plus the nsa. i come from a federal family and we report when we see this type of utter negligence, incompetence and lack of any bedside manner at all, especially with front desk staff!!!! livid for an elderly man i've never met. 30 minutes later?!? he said "why am i paying elite dna when you've helped me more profoundly than anyone at elite!!! beware data breach and subpar practices

WARNING: WRITTEN WITH GREAT CONCERN. PLEASE READ WITH DILIGENCE AND PROCEED IN YOUR BEST INTEREST…read more After my psychiatrist from another office retired and my case was closed at that office, I was left to fight PTSD and severe anxiety without my medication or therapist. After two months of truly trying to adjust, but severely struggling being off prescribed and managed medication (Sertraline for transparency purposes), I decided to reach out for help since none of my calls to my former Drs Office had bothered to return any of my calls over the past two weeks [A long time and a lot of fight for someone in my predicament]. Unfortunately, I feel like my knuckles were quick-lashed when I reached out to Dr. Kantor's office today, Tuesday, October 30th, 2018 around 2:50pm. The receptionist who answered sounded like she was not doing well herself, to be honest. (I will keep her in my non-imprecatory prayers. Humour.) Good thing care is on the way. While our less than empathetic receptionist was quick to tell me that "We aren't scheduling new patients until 3-4 weeks out." Of which I quickly assured her was fine. Receptionist: Well, we don't accept insurance. Only cash or check. Me: Alright, that's fine. (I tend to research major services before I make appointments but...) R: Well, the initial visit is $325. Each follow up is $225. M: Alright. R: So what's bringing you in? I proceeded to explain the situation I referred to in the 1st paragraph. PTSD/medication management. R: Oh, WELL, we don't prescribe any medication during the initial visit. M: Yes, that's fine. ( No one ethical does...Im not looking for a fix. But at this point I feel more like I'm being spoken to like some sort of pill popper rather than the human being I am asking for help. Literally, an appointment.) R: Well, we need your medical records faxed over from your previous provider. M: (feeling pretty crest fallen) As a patient, I haven't even been able to get thru to to them for the past two maybe three weeks to get an appointment. What if I can't get a hold of them to fax them over? [And really, this should not be a burden of a patient in the position of ANYONE calling to make a mental health appointment. She could have asked me for the number and gotten thru as a provider. Way to task out your job, Lady.] Then miss receptionist proceeded to argue with me. How is this acceptable??? R: Um, no. You can get thru. They're a Dr office. Someone has to answer the phone. M: Oh no, they do. Then they put me on hold and transfer me to another person who doesn't answer the phone... R: No. Just tell them they need to fax the records over. M: Um...ok... Then without hesitation or even giving me the fax number, said receptionist hung up. I had no appointment, no fax number, and absolutely no desire to deal with a person/dr/Dr office to experience literal rejection for mental health care ever again. This is why people stop trying. This is why people give up. I won't. And I won't accept the thought of millions of other people in my situation being treated this way with much, much less fortunate outcomes without pointing it out. If this is how you're helping people, please, for the love of life, STOP. This helps NO ONE.

This is the worst psychiatric clinic I have ever gone to. Rose Thorne, psychologist should not even…read morehave a license to practice. She is lacks judgement and empathy. Run, do not walk away from this practice. I was very depressed when I went to this practice and they would not prescribe antidepressants even though I had a long history of depression documented back to childhood. I was new to Ft Myers and thought I would be treated with dignity and respect. Fortunately, my primary care doctor saw how obviously depressed I was and prescribed the proper medication.

The staff and care here is absolutely amazing. I'm forever grateful for their support.read more

This place is trash and doesn't listen to court orders. They don't call you back about your child…read more This place is no help

I did not receive treatment from this practice, but I unfortunately feel the need to warn potential…read morepatients away. My experience was first that they don't have their act together administratively: did not return my first message left by phone (and they almost never pick up the phone anyway), have never responded to email, and when I finally did get scheduled for an initial appointment, they had me with the wrong doctor (I was seeking ketamine treatment; they put me under medication management), which resulted in a 2 week delay in getting in. The initial consultation itself, though, is why I have to recommend against this practice and is why I didn't pursue treatment through them myself. The meeting started out with Dr. Pollack grilling me about drug use as if I was just looking for an easy/legal high (quite frankly, the price of ketamine therapy being what it is, that's just ludicrous). He then went on to spout outdated and verifiably false information about marijuana and other drugs (e.g. he seems to be blissfully unaware of the latest psychiatric research into psychedelics and insinuated that cannabis could cause cancer), and then pushed a $200 brain-wave scanning test on me to ostensibly determine whether ketamine or TMS therapy would be better for me. I never received the results of this test. My biggest takeaway beyond these details was that I felt a distinct lack of empathy - or even sympathy - from Dr. Pollack, and for a treatment like ketamine where set and setting are incredibly important, I couldn't see him being able to adequately provide treatment. I did find treatment out of town with a much more competent and compassionate doctor, and that experience made me even more glad for my decision not to be treated at PASWFL.

If I could rate this office a zero I would. I would not recommend it to anyone. I have been a…read morepatient here for about 3 months. During these 3 months I have called at LEAST 20 times. They NEVER answer the phone. I have watched the front desk girl Katie eat scrambled eggs at the front desk and watch Friends on her phone while ignoring the ringing office phone. I mentioned the issue to the NP and she gave me contact information for her personal phone, email, and the direct line to the front desk etc. Still, no one answered. This office is supposed to be for people who have mental health issues. HOW can you provide care for these people without ANSWERING THE PHONE?? What a shame! There is always an excuse for not answering the phone, or responding. I have never been seen any time near my scheduled time. It has been at least 40 minutes to 1 hour after my scheduled time. Every single appointment. EXTREMELY disappointed and will be taking my care elsewhere.