wanted payment before they were even going to come - in over a week. that after being on hold forever. this is not service.

I had them come to repair my Kitchenaide refrigerator. I had to pay up front. The technician said I needed a whole new door. I ordered it, paid up front and waited, and waited, and waited. I was finally able to get a response by email (you can't phone this company, it's a plethora of automated questions and then hangs up on you). She said it was still back ordered and did i want her to try to get it from another supplier??? Why wouldn't they do that without the months of waiting? I asked for my money back. That took forever and unbeknownst to me, they recharged me for the install. DO NOT USE THIS COMPANY. Terrible service. And, they shorted me by $83.11. read more

Buyer beware! We were referred to ASAP by Trail Appliance. Services included pick up, delivery and installation of a new microwave and dishwasher, as well as the removal and recycling of the old appliances. We were quoted 4 hours at $166.00 which we assumed was a maximum estimate, and that we would be charged the actual time. The technician was there for 2 hours. Taking travel and disposal time into consideration, we feel 3 hours is acceptable, but were charged the full amount as they already had our credit card info. We contacted the invoicing department by phone and by email to challenge the $734.38 exorbitant bill, however no one has had the courtesy to return our calls. We feel we have been ripped off, and the lack of a response is extremely unprofessional. read more

I had an appointment booked with this company to repair my refrigerator. The appointment was booked through LG. I tried reaching this company on numerous occations by phone and email and received no reply. They did not show up for the scheduled appointment and, I was therefore left trying to have LG book another appointment with another company. I have been left without the use of a refrigerator for 5 days so far and am now awaiting another company to come. AVOID this company at all cost. read more

I concur, I do not recommend ASAP Appliance Repair, nor Miele products. All ASAP is interested in is getting your credit card, and not completing competent work under warranty claims. Now in argument with Miele as they claim our claim is outside the warranty period, despite filing the claim in January, with the warranty period expiring in March. ASAP attended in February and did not thing after that. I followed up and now in dispute with Miele and ASAP. ASAP does a disservice to the brand and any high end brand. Their motto is "how can we NOT help". Of course, the remedy is to pay their hourly rate to receive more incompetent service and installation. Do not buy Miele, and when buying appliances, check to see who is engaged to provide the service repair. If its ASAP, move on, and quickly. read more

I do not recommend this business. They came to do a quick diagnostic, invoiced me for it, and never even bothered to share the diagnosis or the wuote to repair with me. read more

Read the reviews online and check BBB BEFORE hiring this company and providing your credit card number. They are technically inept, terrible at follow-up communication, and are either deceitful or full on fraudulent in their billing practices. We have notified Trail Appliances that they should not refer to this company but unfortunately there are apparently no other options. We would rather have simply bought a new appliance than have to deal with their illegitimate charges to our credit card. In short: AVOID!!!! read more

Filled in the online form to request service in the evening and they called the next morning. We got an appointment within two days. They called the morning of and gave us a window of 11-1PM, the repair person showed up right at 11 and fixed our dishwasher within 10 minutes. Super easy, fast service. Would use them again. read more

Our Miele front loading washing machine broke down in early October. We were told by Miller to contact ASAP for service repair. It took them over 10 days to come out for the first visit at a cost of $275 only to be told that they would have to look into things and order some parts, even though we had given them the error code on the machine. Some 2 1/2 weeks later, we finally got an estimate from ASAP; the cost of the repair was within $50 of buying a brand new machine. Instead of a simple repair, as is recommended on several web sites about this type of fault, ASAP wanted to replace the entire motor, the drive belt and the entire control panel. Despite asking ASAP to explain, we got vague unhelpful responses. After speaking to Miele, we have made decision to buy a new washing machine. we don't trust ASAP. This is the second time we have used ASAP and had dismal service. Their customer service approach of not allowing you to speak to people, but always having to leave messages, means you are usually waiting 24 to 72 hours for a response. ASAP must stand for "Always Slow and Pokey", not the usual meaning. read more

Asap we're sent out to do a warranty service on are gas range they were there 2 times and did not repair the range they said I had to call in a gas fitter change out my regulators and get all of my gas lines inside and out checked at my cost after paying out hundreds of dollars to get this all done they decided that it was the range and it would have to be changed I called the warranty company to asked to be reimbursed for out of pocket cost they said that I would have to get any refund from asap because they didn't ask us to do this asap refused to refund us and told us to bad go after the warranty company.Be aware of out of pocket cost they make you do because of the incompetence untrained staff such as they sent out one of them being the owner who worked on are range. read more

We were referred to ASAP by Trail Appliances of Kelowna as needed a repair person for our Miele oven and Miele steam oven. On speaking with ASAP, we were told they required a $ 275.00 up front payment before supplying a repair person. Rather than fall prey to this, I checked their reviews and the experience I had fit in with other bad reviews. There are good repair people in Kelowna, and to arrange repair for a name brand product, through an ' answering service in Victoria ', raises questions about all involved. I won't deal with Trail Appliance after this issue, and for certain, not ASAP. read more

These guys were awesome. I was on a time crunch and they managed to get me an appointment a week later. The technician came to install a new over the stove Panasonic microwave where one had not existed before, there were some issues with the ducting that was there and the technician did a beautiful job of figuring it out and solving the issue neatly and thoroughly as well as creating a hole for the plug to the new outlet. He tidied up well. He installed the device quickly, efficiently and it is perfect. Although I was referred to them by someone I trust , the previous reviews made me a little nervous - I am glad I followed through. I am a very satisfied customer who would whole heartedly recommend them. It is perfectly installed. read more

My Fisher Paykel wall oven wouldn't heat beyond 300F. I figured it was one of the elements. I Called ASAP, told the service rep the problem, She took my credit card info and charged me for the service call in advance. I had no problem with this; If I decided to cancel the call, they would give me a refund or suffer the consequences. If I cancelled the call with less than 24 hours notice, I would have pay $75.00. Seemed fair to me. Technicien Scott called the morning of the service call. He Showed up well within the one hour time frame he gave. He was courteous and super efficient. He replaced the fan element that had blown and was all done in about half an hour. Soon after that I was charged for the fan element. I dutifully went online to check the factory price of the part; ASAP was spot on. Based on this experience, I would have no trouble recommending ASAP or using them again read more

This is a fraudulent company, stay away! They will ask for a $200 deposit to come out, and will not give you a receipt. After days of waiting to hear from them (which you won't), they will tell you they can't get the part. A complete scam. read more

I have a Whirlpool dryer and Trail Appliances told me to call ASAP Appliance for the repair. I explained the problem to their Receptionist which they "self diagnosed" over the phone; $191 for parts and $150 for labour (plus tax). And they wanted my credit card before they would come out. This seemed far too high. Thankfully I had read the Yelp reviews so declined to progress with them. I then found out that ASAP is NOT the authorized Whirlpool repair firm in my city. Jacks Appliance is. So I called Jack who came out 2 days later and charged me $107( plus tax). No parts required. ASAP are ripping off customers, as noted by other reviewers. And shame on Trail Appliance for referring their customers to ASAP! read more

CLIENTS BEWARE!! We are very disappointed with the service provided by ASAP. We were shocked by the size of the quote/ estimate and the ultimate amount we were charged for the service provided. Our dishwasher is old and we explained to the technician (Scott) that we needed an interim fix to last us through til we replace it. The technician spent approx. 23 minutes at our home and part of that time was spent answering calls from other folks on his cel phone. The technician was unable to address the full cause of the problem in the short time he was with us, but indicated that we would need a drain hose and pump for the dishwasher and he would need to return with a plumber, since he was unable to identify what extra plumbing work would be required. This extra plumbing work would carry extra charges. We understand that the technician was busy on the day he visited us, since he had to complete 10 calls in total. He did not put the dishwasher on a cycle or take out any of the mechanisms/ filters to clear out any debris - we assume due to time pressures. Because of the above, we felt unwilling to pay a full $157 flat rate service call fee for the service provided. However, ASAP put through this transaction against our credit card. We would be happy to pay that fee if the service had been satisfactory, but it was not. In the meantime, we have arranged for a friend of the family to fix the dishwasher which is now working. read more

I recently had this company look at my fridge after paying $200 up front. The technician said he would send an estimate the following day. 3 days later I had to call them only to find out the parts are no longer available. They said they would only credit half of the service call towards a future repair. What a joke! These guys should not be in business with service like this. read more

Horrible customer service. it took weeks to finalize a day for the repair person to come and see my dishwasher. When he arrived he spent 10-15 minutes running the diagnostics. He said everything read fine but then said he would send out a quote for what it 'might' be. That was 2 weeks ago, I still haven't heard from them. If you do need repairs done in a timely manner, never mind asap, don't look here. read more

These people are clowns. Not only will they take your money before doing any work, but they won't refund you when they don't do any of the work they were hired to do. You would be better off hiring your neighbours senior dog than these "technicians". Asked for a simple belt replacement on an old washing machine and they walked away, charging me, not even looking under the hood. Guy was in my house for two minutes. Total joke. Never again. I am in the service trades and will spread the word, for as long as I live in Victoria, that ASAP Repair are crooks. They steal your time and money and then tell you they did their due diligence. Clowns. Sad that these kinds of people exist. read more

Highway robbery! Business model is to hold your credit card hostage and wait weeks for parts, then more weeks for the appointment(s). To fix dishwasher (plastic part behind control panel) and fridge (right door gasket)...$100/parts, $450/labour, plus taxes. It took the "technician" less than 15 min to fix the dishwasher. The wrong part came for the fridge, so had to rebook another installation date. At the next date, tech unpacked the part only to notice that the rubber gasket was wrinkled because the part was folded to fit a box for shipping! Tech says "he would to have to come back (for the 4th time) to install after letting the rubber gasket "unwrinkle" after 3 days, or I could install it myself after it straightened." I said "show me how" and ended up putting on the gasket!! Wondered how much more I would have been charged for the 4th appointment?! Very disappointed with the business who sold us the dishwasher and fridge less than 4 years ago, since they recommended ASAP! Will not be returning to either company! read more

Do not call. Terrible customer service. Did not finish installing our dishwasher properly. Charged full price, which was more than expected. Refused to reduce the bill due to inconvenience. When we called to inquire, refused to allow us to speak with the manager. Instead told us we had to email a request to speak with the manager because "that's our policy". Writing this review instead of an email. Save yourself the grief, call someone else. read more

The single worst experience we have had with any business in Victoria. The owner Trevor provided the service, and we feel he failed to provide even the most basic risk avoidance steps, resulting in a leak that caused us to have to replace flooring throughout our condo, and damage to the condo below us. He initially took responsibility, then stopped communicating with us (ignoring my texts and emails) - even going so far as trying to blame something that had nothing to do with the issue he created. I checked with multiple plumbers and repair companies, and every single one confirmed that ASAP did not take adequate and simple measures to protect our home. Trevor used a paper Starbucks cup to catch residual water from a line he failed to cap. I immediately told Trevor that mistakes happen, and it would be ok if he made it right, which he committed to doing after apologizing to my wife and I. Trevor then 'ghosted' us, refusing to communicate with us. We were forced to move out of our home just as Covid started, which made his avoidance of us even more reprehensible and lacking integrity. read more

We called ASAP appliance repair. They said they expect a $185 charge to be paid before they will even book the repair. It can be applied to the labor portion of the bill, but is the minimum amount charged. Parts are extra. Sounds pretty pricey to me. You might also like to look them up on the Better Business website. read more

One Star is way too generous Incapacity to accurately diagnose the problem, price gouging on replacement parts, lack of transparency and accountability We had a Kitchen Aid dishwasher with an intermittent problem. I contacted ASAP Appliance and asked if they could do something for a 15-year-old dishwasher temperamental but working perfectly after resetting the panel. They assured me that they had a load of authorized technicians who could test the dishwasher components, determine which parts were not working properly in order to help me make an informed decision as to whether it was worth repairing. The "technician" who responded to the service call was unable to confirm with any certainty the problem but identified a possible malfunction of the water inlet valve a +/- $75. part that needed to be ordered. A few days later I received an e-mail providing an official estimate for the parts that need to be replaced. There is no explanation, but several parts never even mentioned during the visit of the technician have been added to the list of parts. The assessment went from a +/- 75$ water inlet valve requirement to a total of $760. parts required to repair the dishwasher. If the repair is done as per the assessment the total repair cost would be over $1000. Off course after contacting them they clarify that you only pay for the parts that are needed but they can't tell you up front which parts will be required. They leave the customer in a position where it is impossible to make an informed decision to go ahead or not to go ahead with the repair. Furthermore, since they never really isolated the problem, their strategy seems to just replace a bunch of parts hoping this will do the job in the long run. You will never know if was or not needed to replace certain parts as the dishwasher was working before and off course will continue to work with the new parts, needed or not. Who will be able to tell if only the necessary part were replaced since the problem was not appropriately or specifically diagnosed in the first place? I tried to get a reimbursement for the service call because the Company fundamentally failed to provide the critical competence and service required in this case i.e. isolate the problem and determine a clear solution. My request was declined by the "General Manager" and the owner declined my request to discuss my several concerns related to this business transaction. All they are offering is their advertised 50% reduction on the installation of new dishwasher, their main interest continuing to be the improvement of their profit margin even though I clearly informed them that they had lost credibility and trust even for a simple new appliance installation. ASAP Appliance identifies on its website a list of Authorized Technicians. The technician they sent to my home is not on that list. I ask ASAP to confirm that he was an Authorized Kitchen Aid Technician, they failed to confirm that it was the case. The schedule appointment fails to refer to the specific name of the technician who will be assigned to your service call. This brings me one more important concern I have with ASAP Appliance business practices. The estimate for parts, they sent refer to the names of the parts to be replaced but omit to refer to a specific parts number that would be traceable. I was able to track with the model of dishwasher the specific parts that were to be replaced. ASAP does not provide that information but several suppliers of Certified parts on the web provide clear and detailed information to that effect. I did the quick check on the pricing and ASAP appliance prices provided in their estimate are systematically 20% to 50% higher more than many reliable Certified suppliers operating in Cnaada you can easily find on the web. You can even get the parts for 20 to 50% less A Reliable Part a local business in Victoria.. read more

ASAP was fantastic to deal with. Coast Appliance messed up my delivery and install on a dishwasher and Trevor, the owner of ASAP, personally saw to it that it would still get done. A crew of 2 well dressed and courteous technicians came and completed the install without issue, tested the machine and gave me a quick lesson on all the features. ASAP is my first call next time. read more

Really bad. Do not use this company. They charged me $600 for a repair on a refrigerator and the problem didn't even get fixed. I asked them to come and put the old part back in and just charge me for the service, which I thought was fair and they refused. They were quite insistent that I go on to order another part and pay extra. They charged my visa without me authorizing. Not right. read more

I had a great experience with ASAP. Response time and follow up was good and much better than the counterparts who didn't even show up! Pricing was reasonable and the wait for parts wasn't too long. Had a nice tech the first time and he was sick for the follow up, so the owner came. Both were friendly and courteous about taking off shoes and leaving the place clean. read more

As others have mentioned, thay take your cc before they arrive and charge you a flat rate of around $150. Technician came to our house to look at the washing machine. He spent maximum of 5 minutes. The infuriating part is that he didn't even LOOK at the issue in which we told the receptionist over the phone about. He looked at something else (that worked fine), told our tenant that the manufacturer doesn't make parts for it anymore, and left. Why should we pay $150 for a diagnosis of something that was never an issue!? We called to say we would not be paying for that. Owner called and reduced it to $85 and told us not to call back. Extremely poor business practice, if not theft. BIG lessons learned for us. Results: went to the appliance part shop, bought the $30 part and installed it ourselves in five minutes. Thanks for nothing ASAP. read more

My 2 year old washer broke. I called ASAP on July 5 and got an appointment for July 8. I was told I needed a new belt and it would be a couple of weeks. To my surprise the part arrived early and I made an appointment to have it installed on Thursday, July 15. It was the wrong part but I was told I would get a call from the office with an estimate on another part. I didn't get a call on the Friday so I called in and I was told that the parts department was closed but they send their estimates out on Monday. I waited. I called Monday afternoon, Tuesday and Wednesday, no estimate. Finally the estimate arrived on Thursday, one week after the service tech had told me what he thought was wrong, again. I gave up on repairing. By that time I had already bought another washer and dryer set from Westcoast Appliance and it was installed on July 23. Westcoast Appliance, you're amazing! ASAP Appliance repair - disappointing!! BTW, and FYI $194.25 for the service call. read more

I have mixed feelings about this company. First they responded quickly and did fixed the dishwasher during Covid, we knew the service call was going to be expensive and expected that. We were told the part ("the" part) would be approx $30.00. Ok so that's ball park. So it could be a bit more. We had to give our credit card and had leave it for them to bill us, before they would even come to our house. It took over a month for the charge to come through, imagine my shock when the charge came through at $157.93. And the service call was $194.25. For about 15 min work. Yes he was pleasant, yes he fixed the dishwasher. He didn't sanitize what he touched, like he said he would. I called and was told no, he actually replaced 2 pieces, we are now talking over a month later. We had no proof, no recourse. Because of Covid no paper work exchanged hands. I feel like because of business suffering we where charged these costs. Looking at the website you can't post reviews directly there. Also between 2018-2020, the BBB has had 6 complaints in the last 3 years. ASAP appliance is not accredited by the BBB. This company is the only one who services Bosch, I would rather buy a new, different brand, dishwasher than ever use them again. I would in my opinion say they seem shady. read more

ASAP Appliance Repair - Copied from the BBB website Sept 4, 2020 - Appliances & Repair Near Me - Victoria, British Columbia

The repair guy came to our house and diagnosed the problem with our dishwasher. When the part came in he installed it 300.00 dollars and the dishwasher still did not work. He said he would order another part; we decided not to be a guinea pig for his incompetence and we would just buy another dishwasher. He did say he would install the new dishwasher for no charge when it came in. A phone call to this asap company when we bought the new dishwasher, we were told there would be a charge of 130.00 to install. This is not a reputable company, stay clear of this dishonest and unqualified business. read more

I had arranged for a technician to look at our dishwasher. They were busy so it was a few weeks way. They advised their practice is to immediately charge my credit card for $185.00 for the tech's services and the only additional charges would be for any parts required. I agreed to the cancellation policy, which says they charge you $75 if you cancel the day of the service. The night before the service call, the technician called to confirm the time. I said the dishwasher was working fine so it didn't seem necessary for him to come all the way from Parksville the next day. He agreed. I did not arbitrarily cancel the appointment on short notice, as they are alleging. Why would I waste the technician's tithought I was doing them as a favour. Nevertheless, they considered it a cancellation even though not one person was inconvenienced and they are keeping half our money. They did absolutely nothing to earn even a penny. I strongly advise against using this company. Updated: they have done the right thing and decided to refund all our money. Not without a fight, but appreciated nonetheless. read more

I am giving this company one star only because there is no option for negative 1000! The company is awful! They were assigned to do the job in the unit we are renting by the third party (we would never pick them up by themselves taking into consideration all negative reviews that have been already made by their other customers). These guys really have the princess attitude - they do not schedule their appointments, they just call you the day they want to come and you apparently are supposed to sit and wait them all day long. Excellent! But it is not all - their technician Mike after causing damage on our kitchen one day refused to complete the job on next day and clearly stated that he is not trained and capable to do his job. Well, we have already noticed that, but thank you for confirming! At any rate, the funniest guy in the company is owner - Trevor. When their technician Mike has left our apartment wounded in his deepest affections after my husband suggested that Mike if he is not capable and trained for the job should look for a different job, I have got a phone call from magnificent Trevor! The first thing I heard was hysterical yelling and threatenings! After I managed to pass him to my husband - he eventually had to breath in so I managed to pass the phone to my husband - their conversation was short as Trevor had hung up! Apparently he is very brave when yelling at women, but very shy to talk to a men. Anyway, I would definitely do not recommend these people and wish them best luck as with their attitude they will be out of the business very soon)) Please support only honest and diligent businesses! read more

My first experience with ASAP went fairly well but it sure cost me. They came and repaired by fridge and the service charge was through the fridge. To make matters worse, the repair didn't last and my fridge failed working again 5 days later. They were not helpful at this point and made no effort to help me out with a complete non-working fridge. They kept repeating that the part would not be in for 3 weeks - it took about 4 weeks, the receptionist was very rude and even hung up on on me when I asked her if there was any other repair that could be made to help in the interim. She wouldn't let me speak to her manager, the repairman and ask for his advice. In the end, I got another company to do a totally different repair for far less of a service cost and he claimed that I didn't even need the part ASAP ordered! DO NOT GO WITH THIS VERY DISRESPECTFUL AND INDIFFERENT GROUP OF PEOPLE! read more

I had a washing machine that wasn't working. The receptionist staff Rita was extremely pleasant and polite on my interactions with her. Curtis came out to my house, initially machine appeared to be working prior to him leaving. It then stopped working. Called the technician who arranged to come back that same night and repaired it. The owner asked that I call the office in the morning to ensure all was working. The above negative reviews were not at all an indication of the service I received from asap. Would recommend them and call again for future repairs read more

This company is the worst. The owner is a useful piece of nothing. All he cares about is money, has no people skills. The office staff changes so much, they seem to have no clue, I called several times and kept getting the same answer when I asked where my part was, let me speak to the owner and confirm it has been ordered, weeks later still no call. I gave up and decided to go else where. Won't recommend them and will never use them again. Poor service all around. read more

This company changes staff so often its impossible to figure out time lines on parts or even when or if they are willing to help you. Owner sincerely doesnt seem to care about his customers at all. The reception never has any answers for any questions just the same line over and over "dont call us we'll call you." This "company" could do with some business lessons fron the local lemonaide stand. Find a qualified person who isnt a complete trainwreck to fix your appliances, save yourself the hassle. read more

Very friendly and professional service. Straightforward and didn't try to hoodwink me into repairs that weren't needed. The technician even showed up on time, which seems to be a bit of a challenge in this town! I would recommend ASAP Appliance Repair. read more