We went in looking for a dual oven with convection/air fry capabilities in both. There was nothing…read moreon the floor with what we were looking for so the sales associate, Tracy, showed us options online. We finally settled on an LG model as she told us it had the features we were looking for. Trail's own spec sheet also supported this statement. So, all good, arranged delivery, paid ($2500) and left happy. The unit was delivered a couple weeks later, the delivery went smoothly but, because we were replacing a gas oven we couldn't plug it in until the gas line was capped by a certified gas-fitter. They could have mentioned this in advance as Tracy knew what we were replacing. So, the guys left, we arranged for a gas-fitter, got the line capped a couple days later and finally were able to test out our new range which we soon discovered did NOT have convection options on both ovens after-all - just the bottom one. When I emailed Tracy with my concern, she responded by saying that the LG model we chose doesn't have convection in both ovens (even though she told us it did when we bought it) and attached the full owners manual as a pdf to prove it. Now of course this annoyed me as both she and the docs she showed us in-store before we bought it, said it was dual convection. That's why we bought it! If she had doubts about what she was saying then she could of reviewed the user manual before we bought it and which of course we didn't have access to until they delivered the oven. She also said if we'd used it then it wasn't returnable - luckily for us, other then testing the features we hadn't actually cooked anything. After multiple mailings, back and forth over the course of a week, we finally received confirmation they'd take it back with a 5% restocking charge which she said was a great deal as its usually 25%. Annoying we had to pay this + the delivery costs considering it was her mistake in the first place! So, they came by a few days later, picked it up and we were told, after they got it back to the store and inspected it, that we'd get our refund. After almost 3 weeks, and many emails later, we finally got our refund. Overall a painful experience with poor knowledge about Trail's products demonstrated by the sales rep, never taking any responsibility for the mistake or apologizing and essentially blaming us for selecting the wrong model. Add that to being out a few hundred dollars in delivery and restocking charges and being without a range for several weeks. In the end we found a Samsung (at Home Depot) that had the features we wanted but it was gas so we then had to pay the pipe-fitter again to uncap the line so we could hook it up. Those costs could have been avoided as well if Tracy had just told us up front they didn't have what we were looking for. We won't be going back to Trail.

trail appliances service was really good... no problem ...then it came to the delivery... my…read morekitchen was all marked up and holes put in my floor ...IAM MAD... we had someone come in to see if they can fix it. NO THEY CAN NOT.IT HAS TO BE REPLACED .. so now they only offered 1900.00 ...well we were told it will cost 6000.00 that doesnt even pay for the cost of flooring...well i did want to buy new appliances but not from you

I purchased three appliances at Leon's last week, after I was fed up with waiting for delivery from…read morea competitor. Scrima gave me excellent service, and told me to call on the weekend to get another 15% off the price of the refrigerator and range. Today, my refrigerator and range arrived on time as promised. The dishwasher will arrive in early April. Thank you Leon's for your friendly and excellent service!

They have closed just after I made a deposit on a fridge and a stove…read more No communication from them on the matter. Presently before the courts. DO NOT BUY FROM THEM!!!

They are untruthful and unreliable. They defend their staff, and speak defensively, rather than…read moreaddress problems and complaints in earnest. There is no cohesion from purchase to delivery to maintenance. I tend not to weigh-in on formats such as this. Having said that, if the format allowed no stars, that would be my way of advising , without hesitation: Take your business elsewhere. Philip Kevin Paul

Gurdeep Singh was excellent. Due to his experience he was able to provide very helpful information…read moreabout a variety of products, dishwasher and range. Gurdeep was professional, courteous and friendly, and his communication about the process was clear.

Gurdeep Singh was very helpful in providing information about the fridges we were considering and…read moretheir merits. He always responds to our phone calls, responding to our questions, whether regarding the delivery or hook-up details. After owning the fridge for a year, we ran into a small problem and were confused about who we should contact for repair service. However, we called Gurdeep, and he promptly sent us the required contact information. It's not often one encounters this kind of dedicated person in this business who is not just focused on the short term. Thanks again Gurdeep!

found the sink i wanted on website, said 11 in stock went in…read moreasked for help, lovely lady went to find Ian from that dept. well, item number matched to a different sink from pic on website, so a mistake was made in pic or item number, doesnt really matter which, no biggie ... my problem was Ian, incredibly rude and didnt have the time of day for my mother and i and totally ignored what i was saying will not shop there again ps the lady from a different dept was very kind and helped as best she could

Don't expect the store to price match identical items despite their "price match guarantee."…read more Bestbuy.ca placed the Ring floodlight camera on sale. I was refused a price match for the identical item by Angelica (Tillicum) - "to ensure that price matching does not happen" companies change the model numbers on identical items and "the model numbers must match" according to Lowes policy. Save yourself the time and avoid shopping for a price match at Lowes.

Well officially it's not really Quadra Appliances anymore as Shillion and his partner closed it 3…read moreyears ago. However they both still do repairs. Shillion is in his 70's and knows his business, very knowledgeable and energetic. My frig// freezer had quit and he found the culprit very quickly. The whole job took about 1.25 hrs and to my surprise when leaving at 9:30 at night he stated that he'd be heading to the bus. He likes the bus travel and the fact that it costs him little every month. An amazing man, very likeable and straightforward. My freezer/frig is 20 years old and he said if the compressor goes again then it's time for a new frig! I appreciated his honesty and his willingness to work in the evening ,as leaving my food outside in two coolers is a bit onerous to say the least. Also was a very reasonable price!

I highly recommend Shillon at Quadra Appliances- called this morning when an older stove in a house…read morewe just purchased stopped working. He actually took the time to troubleshoot with me, finding that the electrical panel was the problem, told me what to look for in the future and gave me a number where he could be contacted. We are overwhelmed by this service. I

Excellent customer service, extremely affordable, I can't believe I waited so long...!!…read moreSo glad I didn't have to go to the mainland for my beautiful fridge. The delivery men were AWESOME..!!! Thank You, Kate

Sunday 7/29/18 Within 2 hrs I removed and installed my microwave. It broke and I replaced it with…read morenew. Unheard of on San Juan Island. Saved me a whole day of traveling to the mainland to replace the broken microwave. Affordable and so convenient. I left the store as a happy customer.

The furniture is lovely, but the customer service is the worst I've ever received. Took 3 tries and…read morean additional 2 weeks to get my furniture after the day it was supposed to be delivered. As well as myself having to take 3 days off work because of the mistake of the sales associate with not even an apology. They delivered the wrong couch the first time, when I specifically got that couch over another one I wanted because they said it would be delivered on the day I needed it. They also forgot other items I had purchased and after being told I would receive it on the 3rd delivery I still did not get it and have to spend more of my time driving to pick it up. The manager of the store hung up on me on the phone and refused to let me speak to anyone but him. Truly horrible experience, I will never buy anything from the Brick again and I will make sure that anyone I know also doesn't.

Pushy salesperson. When I told him my budget was $1000 for a mattress, he condescendingly told me…read morehow important a mattress is for my back and tried to sell me on a credit card. When I told him I wasn't going to do that, he told me to "let him finish." I went to Dodds next and they were awesome. There were 10+ mattresses in my price range and the guy told me to take my time and left me alone to try them all out. No pressure tactics, just helpfulness. Don't waste your time at The Brick.

I felt compelled to write a review for Lowes in Langford BC…read more I was helped by Scott and he was absolutely AMAZING!!! He was so knowledgeable in tools and I was so impressed by how willing he was to help me find what I was looking for. Great job Scott!!!! I will definitely be back to this location in Langford; because of Scott.

I rarely leave reviews, but my experience at RONA Langford was so disappointing that I feel other…read morecustomers should know. My wife and I found a style of lights we loved at the Tillicum location. They explained that display lights could be sold after safe removal by a professional and took my contact info. Great service--Tillicum gets 5 stars! Based on that, I went to the Langford store. They had the same lights on display, but when I asked to buy them, the salesperson said no. I explained Tillicum offered this option, but he insisted otherwise. I asked for a manager and waited 10 minutes. When Wendy (the manager) arrived, she was dismissive and condescending. She said, "We do not sell displayed lights," and when I asked why Tillicum could, she replied, "I don't know, but I follow directions." I told her I was willing to wait for safe removal, but she refused and treated my frustration as rudeness. When I asked her name, she pointed to her tag and said, "I hope you will not misspell it." The store was empty, yet she acted like I was bothering her. Tillicum: 5 stars. Langford: 0 stars. Inconsistent policies and terrible attitude from management. I wasted time and left feeling disrespected.

The people at Garden Works were very helpful, and I'll be making them my favourite place to go for…read moreplants and gardening advice!

Great selection of various plants and a well kept yard that is partitioned off for the…read moreenvironment/condition your plant would be best in. Friendly and knowledgable staff that are always willing to help out.