Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.

I have been calling 281-558-2210 for a week and no answer! I had a Texan rep that was reliable…read more This is ridiculous!

I requested an insurance quote online and later received a call from an agent named Angela. I was…read morequoted over eight hundred dollars. When I explained that I currently have insurance with another company and am paying around six hundred dollars, but was considering returning to State Farm in the future, she laughed and acted disrespectfully. This behavior was unprofessional and disappointing. Customer service like this does not reflect well on the company, and it discouraged me from moving forward.

i paid my car insurance late but still paid before cancellation date. this lady lied to my car…read moredealer and said she dont have record of a processed payment when she was the one who took the payment over the phone. my car dealer calls me and tell me my insurance is cancelled. so i call her and find out what's going on and she is assuring me it's ok whole time lying and cancelled my policy telling my dealer i never paid. when i told her what i found out she got very hostile and argumentative, she said well it's your fault because you should've paid it on time. it's very unprofessional and unacceptable for your personal opinions in a nasty distasteful manner. she didn't like it and refused to reinstate my insurance. people pay late bills all the time. there was no reason to take a payment and still cancel the policy even tho the next payment wasn't even due. then tells me oh i wont be working the weekends so u need to wait to Monday to reinstate your policy, knowing my car dealer is very strict and will cut my car off without full coverage. Very rude and disrespectful. I got On chatbot to talk with someone and when they got Keisha on she was ghetto and very rude as well and ended the chat very rude and disgusting. Where do you hire these people from.

Great quick fast service and they really care and cater to your health necessities, definitely…read morerecommend them if you want a place that cares and affordable, and excellent service. Thank u so much Vinh for helping us!

From the owner: Welcome to TMT Insurance. Life is unpredictable, but we'ree here to protect what matters most. Our…read moremission is simple: provide peace of mind so you can confidently enjoy life's essential moments. With personalized health and life insurance solutions, including Obamacare, our experienced team is dedicated to safeguarding your future and your family's well-being. Relax. We've got you covered. We serve insurance products in Dallas, Houston, Texas, and the rest of the surrounding areas, as well as all over the USA.

I KNT say this any more clearly than I'm about to…read more This is a good insurance company located in Vietnamese Town and is one of two places I checked out after someone smashed into my car around here recently, to see if I could get better coverage than I had after my policy severely let me down. So this is a popular insurance service in Vietnamese Town, which is AKA Alief, west of the Belt 8 and Chinatown in Houston TX, that offers all kinds of insurance, mainly to the Vietnamese Community. They have better rates than a lot of other better known agencies.

Thank you Phi for your time and great service. We appreciate you for helping us save so much on our…read moreinsurance. I will definitely refer this company to my family and friends.

Working with Shannon Hartgrove was one of the worst insurance experiences I've ever had…read more She quoted and bound our home insurance using the WRONG ADDRESS, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over me, dismissed my concerns, and failed to listen when I tried to clarify details--details that would have prevented this mistake in the first place. When I finally called her out on the error, she took zero responsibility. Instead of owning the mistake or offering a solution, she became defensive and unprofessional, telling me "this is my agency, I own this, and you can't escalate to management." That response alone speaks volumes about her accountability and customer service standards. If you value: * Accuracy * Professionalism * Being listened to * An agent who takes responsibility for their mistakes Do not use this broker. A basic error like an incorrect address should never happen, and the refusal to own it afterward is unacceptable

My husband had a terrible experience working with Shannon. Working with Shannon!…read more She quoted and bound our home insurance using the incorrect address, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over my husband and dismissed his concerns, and failed to listen. If you want to be respected I recommend you take your business elsewhere.

Briana and the team did an amazing job assisting my mother to switch her auto and home insurance…read moreand saved her a significant amount of money. She left her previous insurance company of 60 years to join Team Phillips!!! As always, thank you and blessings to Briana and Jermaine. With Smiles, T. Brewer

I had the pleasure of working with Briana twice and she is the absolute best. She is professional,…read morethrough and very kind.