Flip was super helpful! Changed out my phone battery at a good price super speedily. Highly…read morerecommend this place for your whatever you need digitally!

Avoid this business - paid hundreds to have a phone repaired and less than 6 months later it was no…read morelonger charging. Took it to the Apple Store and they said it was repaired with cheap parts and the battery was not the original. The kicker is Boone cellular said they did not change the battery - so it is a mystery as to what happened to the original Apple battery in the phone. Also they would not honor the lifetime parts warranty that is listed on their website.

Absolutely adore this location for anything I need concerning my cell phone. Copper is so friendly…read moreand extremely knowledgeable. The atmosphere is calming which is great because sometimes cell phones can be stressful.

From the owner: Boone Cellular Ashe County offers professional repairs for cell phone, computer, tablet, and other…read moreelectronics! Conveniently located at 366 South Main Street in Jefferson next to the Olde Town Barber Shop! Most repairs completed within 30 minutes! Warranty included with your repair!

Great price and quick service. Less than $150 for an iPad…read morescreen repair. Quoted at 48hr turnaround, but device was ready the next day. Will return for all future needs. Thanks Brady

My daughter was home from college in Florida for a week and needed the back of her iPhone repaired…read moreafter it cracked. After checking out several repair shops and reading reviews -- and based on a recommendation from a local AT&T sales rep -- she went to MyPhoneRepair at the Pinnacle. They were able to fix it the same day, which seemed great. That evening, I asked if she was happy with the repair. She said yes, but as she turned the phone over to show me, we noticed new cracks on the back again. She hadn't dropped it, and it had been in a case and with her the entire time. So we went back to the shop the very next day. The staff member was friendly and told us there was no problem -- they'd fix it again. We thought, "Great! That's excellent customer service." While we were waiting for the second repair, my daughter casually mentioned that it was strange they hadn't asked for her phone's PIN code this time -- because they had asked for it the first time. That raised a red flag. My husband, who works in IT and cybersecurity, was immediately concerned. There should be no reason to ask for a PIN code just to replace the back glass of a phone. At that point, we started to worry: why did they need access to her phone? She's a young woman with a lot of personal information, photos, and data on her device, and the ethical implications were unsettling. We picked up the phone again later that day and mentioned our concerns about the PIN. The rep we spoke with said he has never needed to request a PIN for a back repair, which only confirmed our concerns. We asked that the owner give us a call. Two days later still no one had reached out. Also, later that night, my daughter discovered another issue -- the speaker no longer worked. She couldn't make calls on speakerphone, record videos, or use audio functions without a buzzing noise. At that point, the store was closed, and she had to fly back to Florida the next morning. I called the shop to express our concerns and was told the owner would get in touch. Instead, the manager called back and it became clear the owner didn't want to be involved. The manager kept repeating that they "take customer security very seriously" and only ask for PINs when necessary. But again -- this wasn't necessary. A quick online search supports that advice: do not give your PIN to a repair shop unless it's absolutely required (and it wasn't in this case). They also claimed the speaker issue had nothing to do with their repair. Yet, when we dropped it off originally, they explained that fixing the back of an iPhone 14 involves disassembling the entire internal structure -- their words, not ours. Their final offer was for us to bring the phone back in -- knowing full well she lives in another state. Not exactly a helpful resolution. In the end, we spent $150 for a repair that had to be done twice, and ended up with a phone in worse working condition than when we brought it in. More than that, we left with serious concerns about the ethics of the repair process and the lack of accountability. Unfortunately, I can't recommend this shop. Be cautious. Our experience was disappointing, frustrating, and left us with more problems than we started with.

Great selection, but does anyone work in the 85% of the store that doesn't involve shipping and…read morereceiving? It's often an ordeal to

Do not drop off your Amazon packages here! They will not show up on your Amazon account as being…read moredropped off! I just lost $84!! And don't bother to call the store in Boone, NC because they are clueless and rude. Oh and incompetent too!

Laughed in my face anytime ive dealt with them over the last 5 years. The only reason this place is…read morestill in business is because they have no real local competitors. Its a really sad outfit. 3/5 customers I am forced to recommend this place to aren't happy with their work and/or professionalism. Sad to see really our small town that this is our only option. I would recommend literally driving 25 mins to boone to use Apple Juice. Those guys are truly friendly, offer quality work and will treat you like your a human not another dollar bill.

I've used them before and there was no problem. Today, not the case. I had called them last week…read moreand they did not make their appointment. I called today, to follow up. The guy just basically jumped all over me. He was screaming at me, how busy they were and the hours they worked. I hadn't acted ugly, I just asked when they might get to me. I believe there is a lack of management problem here. Guys who can work on comuters, but have no idea how to treat customers. Very unprofessional. Actually, what I need them to work on, is the same thing they supposidly fixed before. They have to come out, it is my printer, which is new, that will not stay connected to my laptop.

I had the glass on Pro fixed and the owner went all the way out to make sure everything was OK. He…read morewas prompt responsible and his service was wonderful. My iPad Pro is working excellent and I will be back. I highly recommend this gentleman for his professionalism and excellent work. thank you so much. Tresa Joseph. *****

Does not honor their warranty and instead charges you, the customer to fix THEIR mistakes.read more