I needed a screen repair for my iPhone. I enjoyed the friendly service and the fast repair. It was also much more affordable than other options in the area. read more

Great price and quick service. Less than $150 for an iPad screen repair. Quoted at 48hr turnaround, but device was ready the next day. Will return for all future needs. Thanks Brady read more

My daughter was home from college in Florida for a week and needed the back of her iPhone repaired after it cracked. After checking out several repair shops and reading reviews -- and based on a recommendation from a local AT&T sales rep -- she went to MyPhoneRepair at the Pinnacle. They were able to fix it the same day, which seemed great. That evening, I asked if she was happy with the repair. She said yes, but as she turned the phone over to show me, we noticed new cracks on the back again. She hadn't dropped it, and it had been in a case and with her the entire time. So we went back to the shop the very next day. The staff member was friendly and told us there was no problem -- they'd fix it again. We thought, "Great! That's excellent customer service." While we were waiting for the second repair, my daughter casually mentioned that it was strange they hadn't asked for her phone's PIN code this time -- because they had asked for it the first time. That raised a red flag. My husband, who works in IT and cybersecurity, was immediately concerned. There should be no reason to ask for a PIN code just to replace the back glass of a phone. At that point, we started to worry: why did they need access to her phone? She's a young woman with a lot of personal information, photos, and data on her device, and the ethical implications were unsettling. We picked up the phone again later that day and mentioned our concerns about the PIN. The rep we spoke with said he has never needed to request a PIN for a back repair, which only confirmed our concerns. We asked that the owner give us a call. Two days later still no one had reached out. Also, later that night, my daughter discovered another issue -- the speaker no longer worked. She couldn't make calls on speakerphone, record videos, or use audio functions without a buzzing noise. At that point, the store was closed, and she had to fly back to Florida the next morning. I called the shop to express our concerns and was told the owner would get in touch. Instead, the manager called back and it became clear the owner didn't want to be involved. The manager kept repeating that they "take customer security very seriously" and only ask for PINs when necessary. But again -- this wasn't necessary. A quick online search supports that advice: do not give your PIN to a repair shop unless it's absolutely required (and it wasn't in this case). They also claimed the speaker issue had nothing to do with their repair. Yet, when we dropped it off originally, they explained that fixing the back of an iPhone 14 involves disassembling the entire internal structure -- their words, not ours. Their final offer was for us to bring the phone back in -- knowing full well she lives in another state. Not exactly a helpful resolution. In the end, we spent $150 for a repair that had to be done twice, and ended up with a phone in worse working condition than when we brought it in. More than that, we left with serious concerns about the ethics of the repair process and the lack of accountability. Unfortunately, I can't recommend this shop. Be cautious. Our experience was disappointing, frustrating, and left us with more problems than we started with. read more

When Verizon told me I needed a new phone, I took it instead to my phone repair- and they did exactly that! And have helped me out several times since! Awesome service. I have referred friends who have had good experiences here as well. Keep up the good work. read more

The MyPhoneRepair in Bristol is the place I always go for my phone needs. Derrick and Adam are very friendly and fair. I get the feel that they would never try to overcharge me. Go here for any phone repairs! read more

Needed an Apple Watch battery replaced. Took my Apple Watch to have the battery replaced. ($60.) Waited for a call it was ready. Crickets! I called 5 times the next day. Answered 1 time. Said give me a minute. Never came back to the phone. My daughter called and found out it was ready. Went the next day to pick it up. I mentioned calling 5 times. He had the audacity to say, yes, when people call and call we get irked and don't answer! His exact words! Great customer service I'd say! My watch had about 5% power when I picked it up.. Soon ran completely out of charge. Connected to the watch charger all night. Did not charge at all! I took my watch to another repair place. They said he'd probably used an after mkt battery in it and apple will not allow the after mkt batteries to work in the watches. They put it on a charger and nothing! Would not charge. He said they guaranteed their work. I didn't get my $60 back and he threw me out of the business for questioning his work and word. Said he guaranteed his work. Nope! No refund and a non working watch. This is one of the rudest and least knowledgeable people I've ever had the misfortune to run across. DO NOT LET THIS PLACE WORK ON ANY OF YOUR EQUIPMENT! IT WILL SUFFER BADLY! SO YOUR BANK ACCOUNT! I would give him a 1/2 star if I could! read more

Had a crack over my camera so I went here to replace it he took 10 min to fix it and I see why now the screen goes into a grey static 90% of the time when turning it on clicks buttons randomly said the screen is not recognized by apple it was in my pocket with my keys for a matter of 10 minutes while riding with a buddy in his truck to the store shattered the screen has scratches all over. Also the screen pops out anytime I set my phone down to hard camera has a huge glare. the camera whole isn't even lined up properl. The guy in there was over the top he was nice helped out worked fast but was doing that for cheap product and charged me $240. I would not recommend this place to anyone I would just go thru apple and pay the $100 more or just live with a cracked screen id rather have my original cracked screen. read more

i had sent a message through Yelp and the owner told me they were open from 10-6. I called around 5:30pm to let clerk know I was going to be arriving around 5:50pm, I was driving from Gate City, he was so rude! He basically said DONT COME That He closes the door at 5:55! I literally turned by car around and drove to Kingsport & googled another place to fix the screen! I also told him that he had just lost a customer, he didn't care! I had 2 iPhone screens to fix! He lost 200.00 dollars That I happily paid somewhere else! read more

Derrick and Adam both are extremely helpful and knowledgeable about what they are doing. They removed my old battery and installed a new one in my previous phone, so they could perform my backup because my phone would not charge. Then they removed their battery and installed the backup in my new phone. Pretty much they went above and beyond normal customer service and didn't charge me to use their battery. I literally asked them to give me a bill for their time. Both times I've been in their store they have been very professional not only to me, but to every customer that has walked through the door. Their labor is extremely reasonable for working on high end smart phones. I highly recommend!!! Thanks again! read more

I had my iPhoneX for about an hour before I dropped and shattered my screen, took it to crew at Myphone repair and had it fixed while the family was shopping. They were very quick and had my phone shining like new, it was very cheap compared to most places and I actually got to talk to a person instead of using one of those drop offs. I'm not sure that the people who did the other reviews actually went into this store or not. read more

Took my phone to get battery replaced they it cost 40$ was working went home within a week had to take it back come to find out the battery was not tight they are very expensive on labor if no other option id recommend going here read more

Requested a quote verbally over the phone 2 days ago to replace a screen on an iPhone 6. Was told by very nice young man it would be $129.99, unless it was in the LCD then it would be $149.99. When went into the store today to get it fixed, I was told it would be $179.99 because it was an iPhone 6S. I was not asked the specifics on the phone so I feel they should grant the price quoted. However, they would not so I would not recommend them to anyone. Needless to say, they were not allowed to fix my phone. read more

Took my IPhone 6 to repair cracked screen. 6 weeks later lines showed up on my phone. Took it to my Sprint store. They said the screen was loose and asked if I had dropped it. Not since having it fixed by a third party. Voided warranty when a third party repairs it. They opened it to find a wire had been clipped! Took it back to MyPhone Repair but they wouldn't do anything to help me because it was past their 30 day warranty! Rip off! Do not trust these people with your $600.00++ electronics! You would be better off using one of those grocery store machines! Obviously these people aren't trained well enough to do the job and the company doesn't care! Oh, and it cost me $120.00! The only thing I can do now is warn others so they don't get taken in by their fancy brick and mortar building! read more

When I first went there, there was one lonely boy taking calls, repairing a phone while distractedly dealing with the line of customers coming into the store (yes, there a lot of us breaking our phones in Bristol!). BEFORE you go and have your phone repaired there, make sure there is NO OTHER PLACE IN TOWN to go to! You are much better off going ANYWHERE else! First they told me it would be a week to get the part, you pay upfront for the part and the repair, so they have you by the short hairs (everyone else in the world can get parts within 2 days!), they do not return phone calls, so no point leaving messages! And when you do get a live person, they are either busy taking other peoples money, talking to more poor slobs coming to them for help, or they just outright lie to you, telling you the part went to the wrong location, that its in, but it isn't, etc! Their offer to me? Take it or leave it! I'll leave it, THANK YOU! read more

iPhone screen cracked so took it here to get replaced. $150 to replace it. 41 days later the screen literally started coming off the phone. I took it back today and they tightened it up and normal the screen doesn't work at all and they pretty much said there was nothing they could do unless I replace the screen again. Something that's $150 should last longer than 41 days. read more

Bought a refurbished IPhone 5 as a gift for my brother. After coming to look and check it out twice and making sure I asked all the proper questions ( can it be returned if he doesn't like or wants a different one? Warranty?) I purchased it and even gave the young man a $5 tip. Well it turned out my brother wanted a different phone and we went to return it. Nope can't do it look at your receipt( well didn't get receipt until I bought it duh) When we complained we were told well the person who told you that was fired for telling people we would accept returns. Or as I like to call it we hired him for Christmas told him anything goes on sales and when he did his job wouldn't matter because "Hey he was only a seasonal worker" again my theory not what was said. I did tell them I would be making a BBB complaint and he really didn't seem to care, but why would you when you're not even a member of the Better Business Bureau? They would buy it back but not for what I paid for it. That speaks volumes! He said I could always sell it on Craigslist So needless to say DO NOT GIVE THIS BUSINESS YOUR HARD MONEY!!! Do your research first...wish I had. read more