Excellent job of replacing a jacket zipper and fixing the cuffs on another jacket. Highly recommend!read more

I took a down winter coat here to have a broken zipper fixed. They replaced it with a heavier duty…read morezipper and the work was great, couldn't even tell it was replaced. Very friendly woman who worked there.

I had an instrument case I needed repaired. Zipper broke and unfortunately the case opened without…read morethe zipper, potentially damaging the instrument (poor design). Otto took care of it fast, did a great job and the price was great. I'd go back there in a heartbeat.

HeLLo. Repair guy over phone would not give me an information on whether he re-glued Nike gym…read moreshoes or not, and if he did and could, what the appropriate price would be. Basically, he told me that he didn't care about my business. I suggest that if you have Nikes to have re-glued, take them somewhere else. This is a fairly basic thing, you do it or you don't. Period.

My wife's shoe needed to be re-soled. She had two pairs of shoes, and the gentleman that owns the…read moreplace was nice and extremely honest. Just One thing is: he does not take debit or credit cards... just an FYI. So make sure you bring cash & bring a couple 20s with you before you enter. I think he also takes checks too. .. just a healthy warning unless if you bank at WinTrust. There is one bank a couple doors down that you can pull money from at the ATM beforehand.. you have to pay first before any work is done. We had to end up doing that. But no problem- we bank at WinTrust so we're okay... The owner said he can do it and give him a couple days to complete. Came back after about a week later and the soles of the shoes were done. It was a very good quality replacement, and his workmanship was pretty much straightforward. There was no blemishes or anything to our nature so: Overall, my wife was very happy with the the work involved. The quality of the replacement was better than the OEM on the shoe in my opinion. He was a little bit more expensive, but you get what you pay for. We'd go back for shoe repairs.. One star is just deducted because of the convenience of the cash issue in which we have no problem with. We do understand the theory behind it. It could've been that he was burned way too many times. So again we get it. However, from a customer standpoint inconvenience, it is a slight inconvenience for those who are not near a bank or don't carry cash around. But again: we get it and the service as well as the quality/workmanship is there, but the ability to work with credit or debit would put you at you at five stars. We would definitely come back again though, he did a really good job on the shoes. Thanks for the work!

I brought a pair of absolutely wrecked leather boots in--sole 1) cracked in half and 2) coming off,…read morezipper broken, insole completely worn out, the works--and Alex gave them back to me basically brand new! I love love LOVE what I got back, they're absolutely gorgeous and so comfortable. Amazing service :) I know I'm coming here for future shoe repairs!!

Excellent service and great repair job. My boots fit great now. They were so tight before.read more

Cash only accepted here!! Asked for stitching to be repaired on sandals. Paid $10. When I picked…read moreup, he made the repair with glue. I could've done that myself.

I recently purchased the 1907 Moc Toe from another location, but the boots felt slightly large. I…read morevisited this store because they had the sizes I wanted to try. I felt a bit bad about just wanting to compare sizes rather than buy and was concerned about being pressured. My experience at this location couldn't have been better. Both staff members were super nice. I was helped by Edgar, who was absolutely outstanding. His expertise and friendliness made the experience truly enjoyable. He focused on helping me find the perfect size without any pressure to buy, and his patience as I talked about the fit was remarkable. Edgar's exceptional service makes this location a standout.

Horrible customer service. The man that helped us was full of attitude. Didn't want to help us…read morefind what we needed. Will never go back.

Just to clarify, this shop is closed. I checked with the security guards in the building and it is…read moredefinitely and permanently closed : ( The owner was a nice guy and did great work for me over the years.

You know I don't want to trade in the patchwork corduroys, sage sticks, and three-leaf hat for a…read morebriefcase, suit jacket, and courtgirlshoes. See, most superheroes are like a working stiff in regular real, and abandon the briefcase for the cape. I go the other way. I leave my purple cape (fastened by a lipgloss glow ring) at home and become Courtgirl during the week. Except Courtgirl is the working stiff with the suit and the briefcase. If there's one thing that hippies and working stiffs alike had in common this week, it was battling the elements outside. The salty snowy slush affects everyone, especially shoes. Yes, shoes are people, too. I don't buy expensive clothes and shoes, so I was extra pissed when I scratched up my new Sofft ankle boots. They were out of my price range, but I got them anyway because I knew they would be great for running through the pedway to court. But of course, I precisely scratched them up and they had a strand of huge digs cut in the front toe. I found myself with fifteen minutes to spare between court calls and thought I would see what Ace could do for me. Everyday I round the corners of the pedway and see the sign "SHOE CLINIC" and I figured it was as good a time as any. I am amazed by the work they did on my courtshoes! The owner of the shop spread some thin glue in the flapping leather bits, then the guy Walter used this giant bin of black shoe polish to fix it a million times over. There were a bunch of applications of show cream and polish applied with varying brushes and rags. It was $9 including the shine. I have to say, it felt extremely strange to get a shoe shine, but I highly HIGHLY recommend it. It was almost as great as getting a pedicure. The way they work the cloth over my feet felt like a massage, right through the courtshoes! I read the paper that was kindly left on the way-raised-up seat and pretended I was a famous business man in a train station, and not a non-famous courtgirl in a pedway. danananana *bam* danananana *pow!* dananana *~!zap!~* ACE Show Clinic... to the rescue! ...and yeah I did get in trouble with pedway security for taking that pic. ...and yeah I did win my Motion that morning. ... and yeah everyone else's shoes were super slushy and unshined.

This was my first visit to the laundromat. I needed to wash 3- king sized comforters and Gina…read morehelped me choose what washer and dryer to use. She was awesome!! I have worked in customer service for a loooooong time and she went above and beyond. I would gladly come here again. The prices are better than any around (I called about 5 places). Thank you for a great experience!

First time experience was wonderful, the associate was friendly and knowledge with their shoes…read more Today the second visit, the lady was not so good, her customer service was poor...we already told her what kind of boots we looking for(work), she just stood there quite, until I ask " which shoes you would recommend? " that's when she show us.... Would still go back...but hope will be better

Red Wing is a great shoe store. It not only has safety shoes they have a long list of other…read moremerchandise. Big boy socks, work boots, socks, slippers (my favorite), wallets, belts, shoe laces, orthotic insoles. Should I go on? The store manager and assistant are the greatest. It is a very clean and organized store. Some of the other Red Wing stores in the area are not as good as the West Dundee Store. If you are looking for safety shoes, work boots or any of the accessories Red Wind West Dundee is the store you are looking for. I shop there year round.

The store has an old-school vibe. Michelangelo recommended an orthotic for hallux limitus, and it…read morehelped. Many thanks!

Fabulous service and great follow up. He Is very thorough and if you look at his website you will…read moresee that he is incredibly creative and can make works of art out of Birks - Who knew?!!!