My husband was sent to Ascension Borgess on three different occasions with all the necessary paper work for a psychotic break down. Every time he was sent back with no evaluation, no paper work for what was even done to him. We ended up having to take him to Trinity in Grand Rapids. So I wouldn't recommend this facility to anyone dealing with mental issues. read more

To Whom It May Concern, I am writing on behalf of my aunt, a recent patient at Borgess Hospital, to express my deep concern and disappointment regarding the substandard care she received during her 8 night stay on 3N. On March 3, my aunt suffered a heart attack, which led to her hospitalization. Tragically, she suffered a stroke the morning of her scheduled cardiac procedure. Unfortunately, her experience was marred by alarming lapses in care and unacceptable conditions. Specifically: 1. Filthy hospital rooms, lacking basic essentials like toilet paper, paper towels, and soap. 2. Unemptied trash, unswept floors, and unattended soiled linens for eight days. 3. Food trays left in the bathroom for extended periods. 4. Nursing staff demonstrated a lack of compassion and understanding, asking my aunt to handle heavy trays while using the bathroom despite her weakness. 5. A nurse rolled her eyes at my aunt, displaying unacceptable behavior. 6. Inadequate therapy sessions, with only three sessions in eight days, which is unacceptable for a stroke patient. 7. Therapy staff left the gate belt on her bed, resulting in a mark on her back from the metal part. 8. A registered nurse instructed my aunt to pee in her bed at night, despite being capable of getting up with assistance. 9. She received only two showers during her stay, both done by a family member, not hospital staff. 10. The call light system failed to ensure timely responses, resulting in my aunt taking herself to the bathroom, which is not acceptable for a stroke patient. This led to an incident where she soiled herself due to delayed assistance. 11. Medication, including an inhaler and blister packs of Tylenol, and several unopened needles were left in the room, posing a risk to patient safety. As a former employee of Borgess Hospital (2N and Emergency Department), I am appalled by the decline in care and standards. During my time, I took pride in providing exceptional patient care, which included regular hourly rounds, clear communication, and compassion. I urge you to take immediate action to address these issues and ensure that patients receive the dignity and care they deserve. I request a formal response regarding the actions you will take to correct these problems and prevent them from happening in the future. I hope this letter finds its way into the hands of somebody with a heart, somebody with respect, and somebody with compassion. read more

What a nice hospital! Everyone was professional, friendly, competent, and caring!! The infection protocol was excellent!! I would have a procedure there again if needed! read more

I see Dr. Brewer. Competent and had plenty of good info, handouts and guidance for how to resolve/relieve a common, chronic condition. His advice really helped! Better than two other podiatrists I've seen in past 20 years, in terms of depth and breadth and currency of his knowledge. Why I didn't give five stars: He talks *fast* and is in an immense hurry to move on to the next patient. Today's healthcare mega-corporate-complexes* tend to force doctors to do this. That's because their business model requires doctors to see so many patients per day. But if a doctor talks so fast and is in such a hurry that it hampers important communication, that's *bad* for quality healthcare! If you're hard of hearing, have trouble understanding very fast talkers, or speak English as a second language, try someone else, or take someone along to help you understand him. *like Ascension/Borgess, which this practice belongs to read more