was quick, fast and friendly. I have not got the bill yet so........JK. I had not been there for…read moreyears, still was as good as my last visit.

I was hesitant to go here because of the reviews but it was a fantastic experience. Quick…read morecheck-in/registration. I waited less than 5 minutes to be seen. All staff were kind and attentive. I'll be going back. Better experience than my primary care.

I was treated very quickly and very competetnly here for a cat bite. They knew which antibiotic was…read morebest to prescibe for cat bites - I have been prescribed the wrong antibiotic in the past with hospitalization resulting. Very pleased with the care I received here.

Came here for a work physical. The receptionist was very nice and understanding however I made an…read more8am appt and was waiting 40 minutes before I decided to leave (I had places to be by 8:45). I came back in the afternoon thankfully the receptionist was kind and kept my name and records on the list so it was easier when I came back! When I'm finally called back we do the basic routine and the nurse leaves. All I hear is complaining about how me leaving and coming back messed up some sort of NPM or whatever score/metric for the day. Which was very discouraging as I had no intent to cause any issues.

I had to get a handful of labs done for my annual and typically I am TERRIBLE at getting my blood…read moredrawn. I am the patient who will almost pass out or almost pass out, but Wanda over at the John St South campus was an ANGEL!! It was over before I knew it and she handled me with great care! She didn't make me feel bad at all for being so nervous too. She was exceptional. The front desk for the labs were also super friendly!

Bronson has been a part of our family health experience for 50 years. I have a few simple comments…read morenot about the healthcare we receive which is excellent. A patient is asked to fill out a form. What sex are you and it gives you numerous options. Well Bronson there are only 2 sexes, and you should be the first to admit such. When asked how much alcohol one drinks, the options are none, 2 drinks a day or less and finally more than 2 drinks a day. Not everyone is a daily drinker. I was sent a printed form to fill out and bring to the office for my one-year healthcare visit. I filled it out preparing to being it with me. Now the emails arrive before the visit. Give me a break.

Pros : - Good Prices…read more- Some doctors are good - Clean and fancy - Good security procedures. - Reception staff are super understanding and friendly Cons : - The one and only BIG con that made me take 2 stars out of this review is the wait time, OMG! The walk-ins are WAY TOO LONG! The average wait for a walk-in is no less than 4 HOURS! So you better bring a book or partner, and make sure you have nothing to do for 4 hours.

This place is a colossal joke - it exists so the community can check the box to say they offer…read morecertain services for the poor, even though they don't. One can call and call but will never be able to book an actual appointment because, after being on hold for 30 minutes, they're told "our system doesn't book out that far". Every. time. Mesnwhile, their CEO collects half a mil per year and can't figure out how to store all her designer shoes and has contractors basically living at her sprawling home. Pure evil.

Staff here have always been polite & helpful. Which is awesome since people are usually sick in a…read morehurry when at a medical practice. The bathrooms and general building are clean and kept well. The parking lot is not as well maintained but is ok, it is plowed and salted well though. It is nice that it has immediate care, pharmacy, labs, and general ppratice all in one building.

Was in Immediate care and had the pleasure of being treated by Holly and Kelly. They worked…read moretogether on my case and as NURSE Practitioners and crushed it blowing any Doctors away! They worked as a team provided minor surgery on my toe and were highly competent. Very impressed with the treatment.

HHH provides families a free place to stay while their loved ones receive medical care at our local…read morehospitals. Due to community support, the organization was able to build two new beautiful facilities in walking distance to Bronson and Borgess hospitals.

NOTE: My review profile shows we are in California-We are Not. We are in Michigan-…read moreMy spouse was transferred to Borgess (Beacon Health Kalamazoo), following stabilization for cardiac and respiratory complications. He arrived onto the ICU step-down unit shortly after 7p, for continued cardiac and respiratory monitoring. At 4:30 am, 9 hours after his admission requiring a step-down ICU setting, he was transferred to a med/surg/GERIATRIC unit. I emphasized 'geriatric' as that was the true nature of this floor, and unfortunately, the quality of care he received. He was left for HOURS unattended and not checked on. The nursing staff caring for him was NOT acceptable. The ordered oxygen via nasal canal was not provided through the night on 10/13/25, with his indication NOBODY had checked on him the entire night? I will mention Julie (Julia) in particular. On her watch, he was sent for a cardiac stress test in the morning-he had not met her prior to his leaving the floor (10/14/25). I received a call from him at approximately 10:40am, following his testing he indicated he was having complications breathing, and his heart was racing, and he was on room air-still no nurse was seen upon his return to the floor. I told him to put on his call light and try to relax. I immediately called "Julie/Julia" to notify her of his current situation as reported to me via phone (1 hour away). She would not discuss him with me, as I did not know his PIN ( I gave his full name, date of birth, admission date/time, and transferring facility name)- I had called EVERY day/night since his admission on 10/12/25, receiving updates without asking for a PIN, which I was NEVER provided with. I asked Julie/Julia to immediately go to his room and have him call me on his speaker phone (10:50am?). I arrived on the Borgess GERIATRIC unit approximately at 1:05 pm-still no direct communication with Julie/Julia. Upon my arrival, Julie/Julia was in the room, and my spouse's vitals were being assessed. They had provided him with a medication (???? what was the medication!). There was an initiation of confrontation between myself and the nurse as related to poor communication and disregarding my request for a return call, so much that we NEVER saw her in his room for the remainder of the day. I spoke with the Nurse's supervisor, voicing my concerns about the POOR care my husband was receiving. My persistent question throughout his stay-"WHY is he on this floor? He was transferred for ICU-step down care, he could have stayed at our local facility and been provided with the same, if not better care. During his stay, he was NOT allowed up to the bathroom or ambulatory in any fashion without assistance. The staff DID NOT assist him, I did. The staff never even changed his bed linens when I did have him up walking, until I stripped his filthy bed and asked the PCA to change the linens. During our walk in the hall, we witnessed patients crying/yelling for help, lying in bed, hanging off the bed, partially dressed, and even completely naked, exposed to ANYONE who would pass their rooms. This, at the VERY minimum, is ABUSE/NEGLECT and disrespectful to the admitted patients requiring care. The Kicker....the absolute irony....he was discharged to go home at/around 11 am (10/15/25) and was told he could independently ambulate to the lobby and wait for my arrival. I am an HOUR away! HE WAS ADMITTED FOR CARDIAC/PULMONARY EDEMA and subsequent complications! What has our health care come to? Do patients NOT come first any longer? What we experienced was disgraceful, "Dirty White Shoe Nursing", as we would refer to it back in the day, when myself and the other compassionate nurses' were pounding the pavement for our 12-hour shifts, ensuring proper care and compassion to our patients. SHAME ON BORGESS/BEACON HEALTH KALAMAZOO

My step-dad had hip replacement surgery here yesterday and I'm not a fan of the bedside…read moremanner...never have been. I think there are two issues here: 1) Union nurses is contradictory to fantastic service and 2) patients to nurse ratio. The call light blinks for 45 minutes to get someone in the room to use the bathroom....the dinner trays sit for an hour and a half. The physician was fantastic but the rest is not a great story from my personal experience yesterday and last night. When people are in the hospital, they are in fact needy and should not have to wait for service that comes at such a high cost, both financially and physically.