I have to preface this by saying the medical care I receive at this clinic from physicians and staff is great. However, since changing to Little River Health Care, the billing department has gone from bad to horrible. If you have an overpayment, they don't send a statement telling you (you have to find out accidentally like they don't want you to know about it) and they refuse to refund it. I've been trying for 9 months to have my overpayment refunded and they keep finding excuses to not return it. Then I am told it will take a minimum of 12 weeks to process the refund after they agree to it. Also, it is now taking months for insurance payments to be credited to your account (I'm still waiting on a December payment to be credited and it's May). Unfortunately, because of the billing frustration, I can't return to this clinic. There are too many other options for medical care to have to deal with this billing department.
More... I had a well-woman visit (my last at this clinic) where lab work was done. After a month, I called to find out why I had not received the results (in the past, a copy has come in the mail). I was told they could tell me over the phone if I was in normal ranges but if I wanted a copy, I would have to fill out paperwork and pay $25 to receive my results. So it's my blood, I paid to have it tested and if I want to see the results, have to pay an additional $26. I said it is a ridiculous policy and was told "That's how Little River Healthcare is structured." Another reason to go elsewhere. read more