"I clearly recall walking into Elevate Hearing Aid Center in early April 2023. Having moved to the…read moreEast Coast to assist my parents--both in their 80s--I had become a veteran of the 'appointment circuit.' I had spent months navigating dozens of businesses that were efficient, yet entirely transactional. In those offices, I wasn't just looking for a product; I was watching how my parents were acknowledged in the process. Most places deliver information so fast it requires a translator. But the day the three of us were ushered into Kim's office, the atmosphere changed. Kim didn't just 'hear' my father; she listened to him. She authentically included my mother in the process, despite it not being her appointment. It was the first time in a long journey of pitches and products that I saw my parents respond with true comfort. Elevate is a rare, third-generation family business. Kim's father passed down a professional philosophy that prioritizes the person over the product, and that legacy makes a world of difference to my tribe. It ensures we can still say the important things to each other every day. Supporting this legacy is Tucker, the third spoke in the generational wheel. As a certified specialist, he handles the complex IT and the intricate federal insurance paperwork that often bogs down retired families. He ensures the technical side is as seamless as the clinical side. If you feel something is lacking in your current care, I highly recommend you visit Elevate. You might be surprised at what you--and your family--have been missing. Maybe we'll see you there. Sincerely, Tim, son of Ike and Anna."

I love them sooo much they always make you Feel like ur…read morefamily not just a patient we moved recently, moved to Texas and they were able to ship Mama's hearing aids from Virginia to Texas with no issue no problem. They always look out. They always make sure you have everything you need definitely a place I would recommend for anybody to go to

My son has been a patient for 4 years. He wears a hearing aid, which is under warranty for 5 years…read more Included in that warranty are batteries for the hearing aid. I have documentation of this being included in the warranty. I have also been given batteries by the HRC at every visit, for four years. Today, I asked to pick up some and was told, 'it's never been their policy to give batteries for free.' Well, that is not what my warranty agreement says nor is that the truth of the last four years. Such a strange thing to lie about and then try to gaslight us into thinking I had just made up the last four years and the terms of the warranty?? In fact, I was told by the audiologist to select this specific hearing aid instead of the rechargeable ones BECAUSE the warranty includes free batteries from the HRC. Really disappointing experience. After this, I would definitely recommend considering going somewhere else.

From the owner: Hearing Resource Center in Fredericksburgread more

I too have been receiving deceptive postal mailers from Beltone for 10+ years. After many attempts…read moreto stop them by calling Beltone/number on the mailer I decided to dig further. Search "Beltone stop junk mail" and their "Communications Preference Center" webpage will appear. Fill this form out using the EXACT name/address on mailer. Ex. First name = "The xxxxx", last name = "Residency". Mailers have finally stopped!

I'm giving this business a 1 because sometihng is required , at least once a month I receive a…read moreletter from Beltone . The letter has a subject : Appointment Confirmation Requested . They claim that I've not visited their Beltone store for a hearing assessment. For one thing if and when I need a hearing aid I will choose where I want to go . I get letters disguised as urgent , once I had one that looked like a Christmas card and letters with a no return address ! I have calI and askked them to stop sending me letters to no avail . I have a strict policy not to do business with charlatans trying to drum up my business .

Beware this is not a locally owned franchise. It is part of a 500 store operation. Also beware of…read more of software issues causing units to fail. Assessment on 10/20/20. New devices received on 10/27/20. Left ear unit would not hold charge. Returned on 10/29/20. New left ear received 11/6/20. Wouldn't hold charge returned on 11/19/20. Told it was a software issue and provided two new devices. Left ear device totally failed on 2/15/21. Returned on 2/23/21. Was told new device would be available in a week. 22 days later it arrived. Asked for $ back. Passed from store manager, to Virginia supervisor to regional supervisor. All said I had passed the 60 day money back period. I said my situation fits the federal lemon law for electronics. They disagreed. Their solution - we'll keep providing new devices.

Dianne is patient and wants to understand your needs and how she can assist in the most economical…read moreway for your situation - extremely timely service as well!! I had the aids within a week and all adjustments complete within two weeks!

Absolutely, by far, the WORST customer service I have ever dealt with in the medical field - and…read morethat includes my care as a vet through the Veteran Association. I was told my services were covered 100%. 6 Weeks later I get hit with a bill. A coworker who received the same services got a refund - I'm still getting bills after six months!! At this point paying the bill is a small price to never have to deal with the unprofessional dealings of this practice. It's unfortunate, because the physicians are quite good. Sadly, their staff is of such poor quality that I won't darken their door, nor will my family, neither will my significant extended family in this area. My coworkers and the entire department have been warned to seek care elsewhere. I'll be sure to warn others from different departments around the hospital to avoid this place. Don't get ripped off by a staff who can't read insurance coverage. Don't get ripped off by a staff who says they will contact you, but then just keep sending bills. Don't get ripped off by staff who will talk down to you and then hang up when you won't compliantly give them money. Don't. Get. Ripped.off by this place. There are better run clinics to serve your needs.

Parking fair . Front Desk blah. Dr OK Saw Dr close to…read moreappt time. Was friendly. Answering my questions .

E.R. dr called and spoke to them before hand because I needed to be aeen right away. I was told…read morethey confirmed I could be seen rigbt away. My insurance approved Dr. Dash was in network. When I called to schedule I was told the first available appt was not for another few weeks. When I relayed that the E.R. Dr called and was told he could see me right away the office rep told me he did not accept my insurance. The woman doing the scheduling told me I could be seen but would have to pay out of pocket. I explained that I called my insurance beforehand and was approved because this Dr. was in network she put me on hold again and said she would look up my information. She seemed to be trying to find ANY reason not to see me until I finally just gave up after the 4th time I was put on hold.

I just can't anymore. Customer and patient care and service has to be first and foremost for a…read moremedical practice. I have been going to this practice for the past four years. Most recently I contacted them several times for a prescription change. The only thing I needed was to change my GLP to a different application. Same medication just a different form to use. I called twice and also made a visit to the office. Three times they said they sent a note to doctor (McDowell) and someone would call me. Never heard anything from them. Sent a note to the doctor in the Patient Portal. Still no response. They are not the only doctors in town and so I left to go someplace else where I felt valued and heard. Noticed after leaving they finally changed the medication ... reallly ... it took them 30 days to make a small change. but I'm done. My New doctor had no problem filling my medication as requested. I know patients come and go so that's what I did.. LEFT!

Doctor very familiar with my history , both medical and personal…read moreDoctor gives me quality time