Mom and I got there five minutes before they closed on a Friday. Mom has dementia and her hearing…read moreaids were broke. Melissa the office manager got the doctor and they helped my mom. Foregoing debt to the two of them. Excellent patient care and what wonderful human beings they are. Thank you from the bottom of my heart. Will only go here from now on.

From the owner: At Ascent Audiology & Hearing in Fredericksburg, VA, we handle many kinds of hearing problems. If…read moreyou feel like hearing loss is making you miss out on life, we're here to help.

My son has been a patient for 4 years. He wears a hearing aid, which is under warranty for 5 years…read more Included in that warranty are batteries for the hearing aid. I have documentation of this being included in the warranty. I have also been given batteries by the HRC at every visit, for four years. Today, I asked to pick up some and was told, 'it's never been their policy to give batteries for free.' Well, that is not what my warranty agreement says nor is that the truth of the last four years. Such a strange thing to lie about and then try to gaslight us into thinking I had just made up the last four years and the terms of the warranty?? In fact, I was told by the audiologist to select this specific hearing aid instead of the rechargeable ones BECAUSE the warranty includes free batteries from the HRC. Really disappointing experience. After this, I would definitely recommend considering going somewhere else.

From the owner: Hearing Resource Center in Fredericksburgread more

Beware this is not a locally owned franchise. It is part of a 500 store operation. Also beware of…read more of software issues causing units to fail. Assessment on 10/20/20. New devices received on 10/27/20. Left ear unit would not hold charge. Returned on 10/29/20. New left ear received 11/6/20. Wouldn't hold charge returned on 11/19/20. Told it was a software issue and provided two new devices. Left ear device totally failed on 2/15/21. Returned on 2/23/21. Was told new device would be available in a week. 22 days later it arrived. Asked for $ back. Passed from store manager, to Virginia supervisor to regional supervisor. All said I had passed the 60 day money back period. I said my situation fits the federal lemon law for electronics. They disagreed. Their solution - we'll keep providing new devices.

Dianne is patient and wants to understand your needs and how she can assist in the most economical…read moreway for your situation - extremely timely service as well!! I had the aids within a week and all adjustments complete within two weeks!

My primary care physician referred me to Dr. Badua for a hearing test. I wasn't sure if I was…read moreexperiencing hearing loss - but wanted to get it checked out for my peace of mind. The day I came in - Dr. Badua had let her receptionist go early to run some family errands - so she checked me in and then took me in the back to conduct various tests. Afterward she presented me with her findings and had a general hearing/health discussion. She was patient and listened to my whole story - and then answered my questions and provided some detailed explanations about hearing mechanics. I'd recommend her if you need to get your hearing tested or hearing issues addressed!

If you need any hearing services, this is the group to see! They respect your time, listen to your…read moreconcerns, and help you select the options that suit your budget and needs. Testing out hearing aid options was a lengthy process, but once the choice was made they did everything they could to make sure I was outfitted quickly. And thank you to Dr. Ringie for going out of her way to accommodate my late arrival for one visit.

Good experience Friendly atmosphere…read more Helpful, patient and willing to answer all questions and explain things. They return phone calls quickly and leave messages dependably. Parking is free and right out front. Thanks Sound Hearing!

The type of care I received from "Sound Hearing Centers", Vienna, Va. was old school; from the…read moreoffice manager, to the hearing aid specialist, Joel Silverman was without a doubt amazing. A quality of service we're loosing in todays haste. My over all office experience was phenomenal. If you want great service with a professional hearing aid specialist, this is the place to find it. Hats off to Joel Silverman......

Yesterday, I called Richmond Hearing Doctors with a bit of a conundrum and having called three…read moreother practices in town to no avail. Then, we found Sara. Receptionist/Technician Sara listened as I explained a situation, she immediately empathized, and started listing options... real options. She went above and beyond by reaching out to fellow associates at different locations to find us a solution. We look forward to working with Richmond Hearing Doctors in the near future because of Sara's support. If she is any indication of the level of service and attention here, you will be very pleased. Thank you!!

Very professional staff my only recommendation would be to tell new patients in advance that there…read moreis a charge for ear wax removal that their insurance plan may not cover.

I love love love this place. From the first moment I walked in and met Dr. Guy to my last follow-up…read morevisit. The hearing aids that I purchased are Bluetooth enabled and I have not gone a day without them. This team is attentive, professional, courteous, and accommodating. You will not regret choosing this facility.

This is my second time here with my mother. Just like the first time, we were greeted with a smile…read moreand warm hello by the lady at the front desk. During my first time here, the lady at the front desk took her time explaining what type of appointment my mother had vs what she thought she had. Once in with Dr. Guy, she took her time to explain what my mother needed and what to expect during her next visit. Both the lady at the front desk and the doctor listen to my mom's needs and wants. In addition, the front desk lady wiped and sprayed all surfaces to ensure the safety of the clients and the staff. I felt every comfortable here. I would recommend anyone who needs help with anything hearing to come here.

This is tough because I've had nice discussions and overall good results relating to my health with…read morenurse practitioners and the doctors here. They support holistic approaches and truly focus on treating underlying conditions and not just symptoms but they are impossible to get a hold of to get prescriptions refilled. The office number says they don't accept prescription refill requests over the phone but if they answer then they "do" only for them to not send the prescription to the pharmacy for weeks. You have to hound them over and over for days, get an appointment and remind the doctor three or four times in order to get my simple blood pressure medications and insulin refilled. The care is good even though the office is dreary, dull and outdated but the prescription refill process is a catastrophe.

Awful. He tried to get me to schedule a new appt for a mistake his office had made. When I…read morebalked at having to pay for a second appt for their mistake .. he relayed a message to one of his tatted up front desk workers to either pay for a second appt of leave. What a nasty guy. Left and never went back.