Dr. Dow and the technicians were incredibly kind; however, the front desk associate, Tammy,…read moreunfortunately detracts from the customer experience as she was not courteous and seemed annoyed when asked questions that countered the information she shared. Although the interactions with Tammy were not ideal, I still think the overall clinical experience went well and made up for the lack of customer service.

Dr. Crim and Dr. Dow are both excellent. They take plenty of time for information and explanations…read moreand have great modern equipment. Highly recommended.

Dr Lyon's office is tucked in a closet inside the Style Eyes storefront, but don't let the small…read moreoffice scare you away. This was one of the fastest, most thorough, and most reasonably priced medical encounters I've had in a while. Because there's not a line of patients in a waiting room, there's no need for a huge staff or a huge wait. I'll definitely go back for my yearly exam. Note - this review is not for Style Eyes - only Kary Lyon. Style Eyes is a bit on the pricy side and has a fairly limited collection of frames.

A great doctor, patient, professional and kind. Helped me find the best bifocal glasses that i wear…read moreit everyday, very comfortable and functional.

I had the unfortunate experience of a poke in the eye which led me to see several doctors here…read more Overall the staff is excellent! There is one exception, but I have already brought that to the attention of the staff and they quickly took care of it. My review here is mainly going to focus on two individuals - Dr. Barberic and Katie Evans. I'll begin with Katie. She went above and beyond the call of duty to take care of me. When I was referred to a specialist at Vandy, Katie called them to get my appointment scheduled as quickly as possible. She even personally met me when the office was closed in order to pick up some paperwork from me. She texted to check on me over a holiday weekend. This is what excellent customer service looks like! Dr. Barberic is absolutely the best!! I just can't say enough about her and what she has done for me. She is, without a doubt, the most caring and compassionate doctor I've ever seen. The level of care and personal attention she gives is unparalleled. There is no doubt I would not have progressed as well as I have had it not been for Dr. Barberic. She took the time to call and check on me the same weekend of her father-in-law's funeral. That is certainly above and beyond the expectations I had. She genuinely cares about her patients and wants the very best for them. I am so very thankful for everything she has done for me! There are certainly other staff members that I can recognize. Most everyone has been so nice and helpful. If you are looking for a place for a simple eye exam or you need more specialized treatment, like me, then give Cool Springs EyeCare a try. Great people!!

This place is absolutely terrible. I mean, the worst…read more First, they incorrectly diagnosed me with a hole in my retina. I went to a retina specialist and they said I 100% don't have a hole in my retina. Then when I went back to Cool Springs Eye care and told them they legitimately laughed at me as if it was obvious the specialist was wrong (who they recommended to me). Since then I've gotten it checked by multiple other Doctors and confirmed that there is no hole in my retina. Then they got my prescription wrong by nearly a whole point! When I told them that something felt off they acted bothered and told me there is nothing that they can do. Dr. Robin Brady in particular has the unique quality of being both incredibly arrogant and simultaneously laughably wrong about what he's talking about. I've never been to a worse eye doctor before, someone should seriously take his license away. Please steer clear and go to another doctor in town.

Our whole family sees Dr. Seger at The Spectacle Shoppe. It is a small, personal experience as…read morethere are only three employees and all are friendly and professional. The office is cute and treatment is comprehensive. Dr. Seger diagnosed my husband's torn retina, which could have caused blindness and he had subsequent surgeries to repair and prevent this. She also diagnosed my son's need for vision therapy, which helped focus on word and improve his reading fluency. Both have been better off for her care. The rest of our family (without major eye problems) have enjoyed shopping from the newly updated line of frames and sunglasses! Our teenager was able to switch from glasses to contacts after patient coaching from the staff.

The front desk personnel were very rude and curt! They were deliberately taking their time with…read moretightening and fitting glasses that were purchased at this store. Also, the prescription glasses were excessively expensive to be falling apart within weeks of purchasing them.3689

Ok, been looking for a new Eye Dr, was never happy with my last glasses, Dr and staff. Friend…read morereferred me to Dr Thomas at New Vision in Franklin. Staff is so knowledgable and helpful! Got discount too! Good frame selection. Can't wait for my new glasses and to be able to see again!!!

Love Dr Thomas and his staff. Fast (never wait more than 5 minutes to get in) and he is so…read moreknowledgable. Really loved my whole experience. Highly recommend!!

Great staff, amazing doctors, and truly a family friendly establishment! If you're looking for a…read moreplace that truly cares about you and your health, this is it!

I had just moved to the area and one day woke up with severe eye pain. I called around and Family…read moreVision was the only place that took me seriously and went out of there way to fit me in as soon as possible. Following this, I came in for my annual contact exam. I was given many options for contacts. Overall great care and great staff.

Personal and professional! Dr. Van Hoven and his whole team…read moreand office staff are a joy to visit. They take the time to explain, discuss and reassure your every concern.

Multiple visits and consistently good service. It's a great feeling having "Primary EyeCare" close…read moreto your home or the place where you exercise. Good doctor care helped me to recover faster and to worry less about my eye health. Dr Van Hoven was great.

Excepional experience. Learned more about my eyesight and how to best maintain it. Eye glass…read morefitting was outstandin. I would highly recommend Eyedentity

Dr Cuthbertson and each of his staff members was so kind, caring, and patient. He patiently…read moreanswered each of my questions and seemed to genuinely care. Would certainly recommend to anyone needing vision care.

I recently updated my eyeglass prescription. Dr. Cranford took care of me on a timely basis. Glad…read moreI was referred to her.

After three years of going to an eye doctor in Franklin and having a less than stellar overall…read moreexperience, I recently chose to try out Dr. Anita Cranford. I loved her, she's straightforward and very friendly. Her daughter and her husband run the office and are also super friendly and personable. It was a great experience and I'm glad that I made the switch! Family owned and operated and I'm happy to support them, go check them out!

Very professional. Detail-oriented. Great "chairside" manner. Exam pricing is very reasonable.read more

Great optometrist! Dr. McNeely is so nice. I have been going there for years. I never feel…read morepressured to buy anything after my exam.