This company was great to work with. On Friday night, my computer started shutting off immediately after pressing the power button. Spencer reached out, and from the start he was friendly and easy to work with. After I explained the issue, he was confident he could help and was upfront about his rates. He even offered to let me bring my PC to his home the next day. Within about an hour of dropping it off on Saturday, he called to let me know he had diagnosed the problem--it turned out to be my AIO water cooler. He clearly explained what was needed to fix it and gave me multiple options: I could pick it up and install the parts myself, bring him the parts for installation, or let him handle everything. I chose to have him order and install the parts. He sent me pictures and pricing for the recommended parts before ordering anything, which I really appreciated. That level of transparency made him feel very trustworthy. Once the parts arrived, he completed the repair and adjusted the necessary settings. The replacement he chose was actually an upgrade from my original AIO, fit better in my system, and cost less than I expected. During our conversations, I also learned that the company doesn't just handle home PC repairs--they work with commercial clients as well and offer a range of IT services for businesses. For context, I usually handle all my own PC repairs and am hesitant to let others work on my system. I spoke with a few technicians before deciding, and I chose Spencer because he asked the kinds of detailed, knowledgeable questions I expect from a professional before trusting someone with my rig. read more

Our office switched to Ascentecs after a not-so-great experience with another IT company, and it has been the BEST decision. They are super responsive, easy to work with, and actually fix things the right way the first time. Such a relief knowing we finally have an IT team we can count on that will answer any questions we have. We absolutely love them! read more