Shout out to Laguna Treatment Center located in Aliso Viejo for assisting me and getting married…read morelife together. This place offers detox, Residential IOP PHP and is more of a family than a program. Thank you so much for my sobriety and shout out to Gilbert and Michele our group facilitators. Oh, and we can't forget Bijan. His energy is next level. The care they offer is it beautiful and you can tell they have years of experience. I highly recommend Laguna Treatment Center. I look forward to returning to the alumni meetings.

I came to LTC as my first (and hopefully only) treatment for alcoholism, and am just a few days…read morefrom discharging (4 weeks treatment). My experience has been transformational, and I am very grateful for LTC. Gilbert and Maria are some of the most inspirational leaders I've ever met, and are clearly extremely devoted and passionate about the work that they do. The entire staff is very caring and friendly, and I've found many new friends in the patients A specific highlight of my treatment was the field trip to a Native American sweat lodge, led by Gilbert. It was magical, being both detoxifying and spiritual - I am definitely going to continue attending when I'm an alumni! A low light was the amount of time it takes to get medication in the morning and evening. It would consistently take anywhere from 10-30 min just to get meds - they definitely need to figure out a more efficient process. Overall, this place is awesome!

What a wonderful experience not One, but TWO of my clients have had moving into The Covington last…read moremonth! I'm a Realtor and both of my elderly clients moved in here within days of each other. I've witnessed a loving, caring and very professional staff, and would love it if my own 88 y/o Mom lived here. Truly. The activities are plentiful and the grounds are beautifully maintained. It is an EXCEPTIONAL place for our aging friends + family to not only live, but to THRIVE in their Golden Years! I had personal contact with their sales department (wanting to understand the move-in fees/etc) to the maintenance crew (hanging items & setting up TVs in the new apartment) to the health team (nurse & others) who visited day one to offer support & health information, to the resident manager making sure everything was to their liking...It was First Class!

This is seriously the nicest senior living community I have ever been to…read more The grounds are nicely maintained, the staff members are very polite and kind. The restrooms are well attended to. They have complimentary coffee stations are guests and residents. It definitely costs a pretty penny to live here but if you can afford it, it's a very nice place to call home. I greatly enjoy my visits here.

This 5 Star rating is mainly for Jasmin, our Case Manager at Palm Terrace. I would rate the…read morefacility itself 4 stars because it is not fancy but it is clean and the staff is hard working. The young lady at the front desk is very welcoming. She gave me a very nice impromptu tour when I had to find my Mom a facility in one day's notice. She has continued to be very friendly throughout my Mom's stay. Compared to the other facility I looked at, Palm Terrace was quieter and had a much calmer vibe. They are limited to therapy in which insurance permits, but if the patient can walk, they can have someone walk with them at various times. My Mom had clean bedding and was changed regularly. My Mom is very particular and only liked the PT named Michael. She said he was hands down the best. Now, if it weren't for Jasmin, I would have been much more overwhelmed in handling the arrangements for my Mom's care. Jasmin was an excellent communicator and advocate from Day 1 until the end. She set my expectations by educating me on what insurance will typically do, and what we will try to do, and always tried to prepare me for the next steps. She let me know when my Mom had a CT appointment, arranged a very reasonably priced private transport, got my Mom a boot, ordered her a wheelchair and walker, and even helped me get Doctor's signatures on legal documents so that I can facilitate the next steps in my Mom's care. She would respond to texts after hours, although I would never expect her to. In addition, I requested a noon discharge time and she accommodated that. She also requested Michael, my Mom's favorite PT, for her last day. Moral of the story is you only get so much with Medicare, so I would recommend Palm Terrance because they did what they could do to accommodate us and the facility was clean and non chaotic.

SHIT HOLE! If you care for a family member or your worst enemy this is the last place you want them…read moreto be. Uncaring lazy worthless people not attending to the needs of their patients that they are paid to care for. This is a tough job but if it's not for you do something else. When one is unable to get out of bed due to their liability insurance concerns and call for an attendant or anyone for that matter and no one arrives for hours what happens? I'll tell you what happens. Your loved one is forced to soil his or herself until one of these fools decides to acknowledge. Demoralizing. These people are already hurting. I complained to everyone daily about this. Nothing changed. I timed their response when called. That day was 2.5 hours. Over medicated. I pointed this out immediately that one medication's dosage was doubled then the normal dosage. Our regular outside physician whom I called to make sure that this was corrected called this to their attention as well yet they still continued to over prescribe. There is no excuse for a facility that charges $650 per day to leave those in need demoralized and vulnerable. Shameful. Call your local ombudsman if you need help.

I want to take a moment to say how wonderful this facility has been. Miguel Harris has been…read moreespecially helpful, kind, attentive, and professional every time I come to visit my mother. As a daughter, knowing that my mother is treated with genuine care and compassion means so much to me. My mother is also a big fan of Miguel and always tells me how happy she is whenever she gets to see him, which is another wonderful sign of the positive impact he has on her. It brings me great comfort knowing that she has someone who makes her feel cared for and valued. Thank you to Miguel and the entire staff for the care and kindness they provide. It truly makes a difference.

Thinking about this place makes me cringe…read more The front of the yard looks very nice and welcoming, but once I entered the place, the stench of human waste was terrible. I was not allowed to get out of bed unassisted, and the CNAs are so understaffed and do not clean the patients well. It gave me a sense of despair, I felt worse each day than when I was first went in. I couldn't wait to get out. The doctor was nice and the staff was courteous, but their medication distributions was disorganized. I missed my dose the first day and was told the medication didn't come, but the next day, I was told they had it but they didn't tell the nurse. And the quality of the nurse was less than standard, she couldn't get a IV In, and she didn't wear gloves. After I was discharged, I was told I had c-diff, an infection I contracted from it and is hard to treat. What else can I say? Never again! It's a nightmare!

Poor quality if care they only care abut tour money i hv been here over 70 days & NO imprivementread more

Ok, I worked here 13 years ago, but I'm reviewing as a customer now. My mother suffered a major…read morestroke was receiving care in San Diego then Brea.....both were a joke, waste of time & money. Everyone told me she'd never walk, speak or eat again. Having worked in this biz (administration, I'm not a therapist) I wasn't giving up unless the staff at Saddleback agreed with the rest. THEY DIDN'T. They took us in, they coordinated insurance for us because the prior facilities used all our benefits deceptively and within the first few weeks my mom made progress. She is eating, speaking, SINGING! She's on her way to walking, she can exercise and stand, needs to work on balance & strength but not bad for a massive stroke & being 80-years old. They are always on time, efficient with appointments, friendly. Their gym is equipped with better equipment than when I worked there, everything you need for every type of rehabilitation. A diversely trained staff, a mix of neuro therapists, ortho therapists, specialized Parkinson's therapy and group therapy. Vital-stim speech therapy (hard to find) the speech therapy has been phenomenal. It's a large, clean, well organized facility that will make sure every minute of your appointment is focused on YOU. I could go on & on, but you get the picture. I would definitely recommend this place, I would go here myself if/when needed.

End to end this facility delivers the best care of any we have experienced! Everyone who works here…read moreseems to embrace their role and deliver care with empathy and patience. Kim engages residents in fun activities. Ali is a nurse I wish we could take home with us due to her kindness and genuine concern for her patients, and Heidi was just amazing as she helped mom stay positive while navigating loss of speaking and difficulty eating. What a terrific organization from front desk staff to every aspect of care!

I am 98 years old.I was at villa valencia for nine weeks following a hospital stay.I found physical…read moretherapy excellent.Nursing care fair.food fair.facilities good.medical services non-existent.I think they kept me for 9 weeks because medicare and blue cross paid for this long stay.

My partner's mother was a resident at Trabuco Hills Post Acute for a few weeks after a fall. While…read moreno one wants to place a family member in a facility they did a good job taking care of her and addressed her needs as necessary. I found all the staff we interacted with to be very professional and supportive.

This is excellent place the staff is friendly and helpful. I came here had a stroke and I got…read moreassisted right away physical therapy got right on me had me stand up and got using me using the exercise bike to get my strength back. The building is clean and modern. The activities are great they watch tv and movies, play music, and have special guest come in sing and do activities for holidays. They have a ice cream parlor on Fridays .If I got sick again I would come here again but I hope I don't get sick again

Outstanding care with focus on the real issues and needs…read more Dr Wegener and his staff are iAMAZING and truly care about their patients. I highly recommend this facility and

The team was fantastic. They zeroed in immediately on the area that had left me beleaguered. They…read moregave excellent tips on exercises that I can do to free up my mobility.

I cannot thank the staff and people at Spencer Recovery Laguna Beach, CA and thankful we chose this…read morefacility for my son. I truly believe this facility saved my sons life. I love the structure and the people. My son is a complete new person and believes that there is a better life being sober thanks to the people at Spencer's. The main house is clean, and nice. We attend family meeting every Sat,. as a family which is a great opportunity to understand sobriety and show support. There is a beach house across the street and patients can go to the beach once a day. My son loved this because it gave him a chance to have some normalcy while recovering. When I first admitted my son, I thought for sure that he would do his 28 days and return with struggles still. Thanks to the positive environment and love he has been shown , he chose to stay for another 30 days. Amazing turn around for my son and my family. I highly recommend this facility if you or a family member is in need of help. I cannot thank Spencer and the staff enough for the love and support they have given my son and my family.

| Complete Betrayal of Veterans - Avoid This FacilityAs a veteran who came to Coast to Coast /…read moreSpencer Recovery Centers seeking trauma and behavioral health treatment, I have never experienced such a deep level of neglect, disrespect, and unprofessionalism. This organization markets itself as a place of healing and dignity for veterans, but their actual operation is entirely money-driven. Once they have your money or insurance locked in, the care stops, the communication goes dead, and you are completely ignored and silenced.The administrators and leadership, including Chris Spencer, refuse to answer basic inquiries, right their wrongs, or even offer a simple apology for substandard care. They claim to teach dignity, but they treat vulnerable service members with absolute carelessness.Do not trust your mental health, your recovery, or your loved ones to this facility. They are a predatory, heartless operation that targets veterans in need and leaves them worse off than when they arrived. I am currently submitting a full evidence packet of their regulatory violations to the California DHCS, the Joint Commission, and state representatives to ensure they are held accountable. Stay far away.