Norm has come to the rescue many times! He's worked on our work laptops and has always resolved the…read moreproblem in a timely, efficient and affordable manner.

I want to Thank Robby for the time he spent helping me get out of Spectrums, monopoly of rising…read moreprices! Helping me get new cheaper Internet plus 4 Free phones, and cheaper pricing! It took some time as US Cellular is transitioning to T-Mobile! Well worth it! Thanks for listening to my crazy but true stories Robby is extremely professional, knowledgeable and Patient! A true asset to T-Mobile! Good luck with the training Hunter ur going to do fine!

This store is very busy with reservations. You take a chance on a walk-in of waiting for a long…read moretime. The associates are okay once you sit down with them but can be quite short if they are with another client. I drive half an hour to another USCellular store where the service is excellent and the associates are very knowledgeable.

Five stars is not enough to communicate the outstanding service provided by Tyler and Tammy at the…read moreVerizon store in Ashland. I have never left a review anywhere, but felt compelled to comment on the stellar service that I received there. They are kind, patient and knowledgeable. They went above and beyond to give me the best possible deal and spent so much time getting me set up and ready to go. I never felt rushed, despite the fact that there were other customers waiting. On the contrary, I felt like their highest priority from the time I entered the store in a panic with a defunct phone until the time that I left with a new working phone. Honestly, you would've thought I was a member of their family, not some stranger who walked in off the street. I cannot recommend this store highly enough.

Received prompt and capable service from Tyler at the Ashland store today. Helpful to have this…read morelocal resource. After an initial complication with a purchase that customer service was unable to fix, we got the help we needed in store.

I had two phones upgraded at this store and both were supposed to have promotions applied, but…read moreneither were applied to my phone bill. I went back to the store later and the manager said it was because my phone was on a grandfathered plan that wasn't eligible, but I was never made aware of it by the sales associates. The manager at the store has absolutely no authority to make things right even though the sales associate admitted that it was his first month and he was poorly trained on the promotion and didn't know until a month later that the promotion would only be applied to new plans. I appreciated the accountability of the sales associate who admitted his part in the issue which is why I gave the store more than one star. I was not impressed with how the manager handled the issue. I know he didn't have authority, but when you are in customer service you hear out the issue and you give empathy. In an ideal world you get on a phone and make it right. Which is what I had to do - 5+ hours later on hold with AT&T support (Note: This is something the manager could have done himself with me in the store) and I finally got it settled. I'm generally happy with the cell phone service itself and the plan, but the customer service and hoops almost made me switch carriers - which is still a possibility going forward. Like another reviewer all the blame isn't on the store - a lot of it had to do with corporate - and maybe it wasn't the manager's best day, but all in all I wasn't impressed.

Updating review....I want to make clear that my primary issue is with AT&T's deceptive advertising,…read moreand not the two men who tried to help me. I want to save someone else from signing up for the 55+ plan thinking that he will get a new phone and free internet. Neither are true. Apparently, the 55+ plan used to include a new phone, but it no longer does. There is a discount for the internet service, but it is not free. Once a customer activates the Internet device, he will soon after receive a notice that the Internet service bill will be due soon! I was able to return the device by working with the AT &T rep at the Delta Waters store.

Called them requesting a new PVR with new service. They told me the PVR had a certain cable hookup…read morethat I needed. When it turned out that the PVR did not have that cable hookup that the sales person said, I cancelled the PVR installation and the new service. They then charged me a cancellation fee of $216 on a year of service I never got! I'd run away from this company as fast as you can! Gave me false information on the PVR and then penalized me big time for cancelling the service. Then they reported it to credit agencies to harm my credit report!! Burned once real bad, will never deal with Dish Network again! In my opinion, this company is super nasty.

When tech. support was unable to pair my Dish remote to its Joey, they replaced the remote with a…read morenew one, free of charge.

I didn't order their service so I can't speak on that. I can tell you that the weird kid who tried…read moreto sell me on the product mislead the deal they were offering. Now I can't get them to stop calling. No matter how hard I try. I haven't yelled or used foul language, I guess I could try that. But short of that I've tried everything.

Awful service. Awful team that came through and destroyed my property and when I called and took…read morephotos of the damage they gaslit me. Avoid business with a business like this.

Worst company ever. My phone bill Went from$90/month to…read more$195. When I called to see how I could cancel I was told as soon as I had new carrier it would be automatically cancElle's which was not the case. They said they had no record of me calling which I documented. They just try & squeeze money frI'm long term Client even though I was given wrong information by one of their representatives.

They picked up the equipment a couple days after I cancelled and for the next month still billed us…read moreout of the contract period. I called them and asked them how they can bill us for a whole other month when they had the equipment the month before when I cancelled. They couldn't give me an answer and told me it was policy that once they bill us we have to pay the bill. They never did any proactive calling for business to check up on us or let us know they are down. I would honestly encourage anyone looking for service to work with the larger service providers and save your money. We use Hunter Communications for VOIP and internet with our backup through Spectrum. I get a call from the VOIP Engineer with Hunter within the hour when service drops to check up on us and the rates are the best in Oregon so I would encourage you to go with them first.