When I moved to TN a few years ago, I was referred to Valinda Burke and team by my State Farm Agent…read morein Atlanta. Upon my initial reach out, Valinda was very responsive and helpful in getting my vehicle switched over. Then when I bought a home in 2022 here, she helped me onboard my house and get it insured as well. Since then, I have dealt with Valinda and team on minor claims for my vehicle, luckily none on my home yet. The process has been easy with no hassle. I had been with my old Agent for years, so I was little scared to be switching, but Valinda made the transition easy and uneventful. Overall, I have enjoyed my experience so far with this State Farm office and have no immediate plans to move away from them for car or home insurance.

0 stars if I could. I left this location because of their lack services YEARS ago! The manager…read moreValinda Burks is very rude and argumentative! Now over 5 years later they are making my father sign papers that specifically states, "his car is not covered if his daughter drives it" Well I find that odd since other people that was on that same account. It sounds like I made someone upset at this location and could highly careless. I have my own insurance Valinda! I would go to a different location that respects you as a customer! Ms.Burks, find something that makes your happy it your job doesn't do that for you ma'am!

I've had homeowner and auto insurance for several years with State Farm/Kim Appleton. I've never…read morehad a claim or missed a payment so naturally there was very little interaction which is what you want with an insurance agent. The one and only time I needed assistance due to a dead battery, being stranded and called the office with a pretty clear message. I need some help. That was at 8 AM. I figured it out on my own. There was a call from the agency around 3-4 PM Within a week I had canceled my policies with Kim Appleton and have yet to hear a peep from them. This agent clearly doesn't care about her clients, whether broken down or terminating coverage I DO NOT recommend The Kim Appleton State Farm insurance agency located on Glen Echo Dr in Green Hills. Nashville TN

Horrible experience. Very Helpul when taking your money. When it comes to making a claim or getting…read morethem to follow up on a claim they have no information to give you, make an excuse why they have not followed up tell you there is nothing they can do to help out their customer. Im not finding this to be just the case with Kim Appleton but State Farm in general. Seems to be a big part fo their culture. Asking for help is mixed in with denial, blaming someone else and inaction. Go somewhere else immdeiately.

Jessica Davidson, insurance agent, made finding new home and auto coverage easy. She found me a…read morebetter quote than I could have expected, answered all my questions, and stayed in touch with me. I can't recommend her enough.

I just wanted to take a minute to praise one of the employees, Megan Brothers. I called to ask…read morequestions about issues I was having with another insurance company after someone struck my vehicle. Not only did she give me the information I needed but days later she called back just to check on me to see if things were going okay even though she was not handling the claim for me. We use hutsenpiller insurance already but I'm so glad to know that someone like Megan is available if we need them.

Whole office is fast and reliable. I definitely feel good about having them for my car, home and…read morelife insurance.

I met with Taylor over the phone to review my policies. Even though I wasn't looking forward to the…read moremeeting, it was a very positive and informative session. She explained some of the nuances of my homeowners policies and made helpful suggestions to alleviate concerns that could come up in the future. There was NO hard sell tactics or pressure. Taylor had a pleasant voice with a friendly tone. I just want everyone to know what a great job she did

Working with Jeannie was a refreshing experience! She is personable, professional and incredibly…read moreknowledgeable. The process of obtaining insurance from her was seamless. I highly recommend her as well as her staff for all of your insurance needs. If I could, I would give six stars!

Holly had a bit of an attitude problem. Aside calling me 2 hours later than she said she would for…read morea car insurance quote she got frustrated and redirected me to another company because I said her questions were redundant. We barely made it past 60 seconds on the phone.

This is by far the best experience I have had purchasing insurance. Holly Geronzin was…read morewell-informed, professional, helpful, and knew her business. She determined my needs and did what was necessary to get me the best auto and homeowners' insurance at the best price. I LOVE LOVE LOVE being able to talk to a human being when making these types of purchases and decisions. If you need insurance this is definitely the woman you need to call!!! Highly satisfied!

Just filed a claim and service has been as great as the day I started working with Shank and his…read moreteam at State Farm over 10 years ago. Diane was fantastic and quickly handled an auto claim for me!

I've been with State Farm since i started driving some 40 years ago. Although I wish rates were…read morelower as a whole, I couldn't be happier with the representatives working with me.

Bobby and Denise are so attentive and customer focused. And they always come through with…read moreeconomical solutions!