I deal with Shepards Hardware a lot they are a one stop shop. They even carry some horse supplies…read morenow. Which is great or not so great since my wife discovered this. I mostly deal with the guys at the contractors desk where no job is too small and they help everyone. Customer service in all departments is first class. The parking could be improved but you can always find a space. Great store with great people.

The store is terrific. The website is a lost cause. You can't search for anything; can't find out…read moreif they have something. All other websites are interactive and visitor friendly. Shepherd's needs to get their website into the 21st Century! Very disappointing!!

Yes, the store has some wonderful pieces and the staff does seem knowledgeable about their product,…read moreBUT we would NOT recommend Urban Cabin to anyone. They have poor customer service with new clients and receiving a quote for a project seems next to impossible. My husband and I went in looking for a possible shelving unit as we where having troubles finding something that would fit our space. They said several times, if we didn't see anything we liked, that they are able to do custom order items. Later that week we sent in an email with our custom shelving unit idea, (note: We live in Barriere, BC and don't get into Kamloops all that often), with a request for a quote on production and possibly ordering two units. We never received a response back or a quote for the project. Over 2.5 months we contacted them by phone several time and sent in multiple emails to following up with them on the status of the quote. With each phone conversation a message was taken and a promise that the person handling our project would be in touch as soon as possible. I have yet to receive a response back from any of my phone messages or emails. I'm appalled and shocked at the lace of communication they seem to think is respectful. It's very poor business and for that we would not recommend them to anyone. Apparently, our time and money is worth nothing. Mother of two, Barriere, BC

We ordered a table from Urban Cabin as we had a smaller space, and wanted a table to fit. We…read moreplaced the order Nov 15 2017, an $850 deposit was requested and were quoted 6-8 weeks with a slight delay due to a slowdown at Christmas so we were expecting to have it in week 9. Unfortunately this did not happen. We heard nothing from anyone at Urban Cabin until we inquired after New Year's. When we inquired the employees had no idea where the table was or what state it was in. We were told that they would contact the owner about it however we never heard from her. We finally had to email owner and ask what state it was in, and had to wait another week while she emailed the builders. So once again the owner was not forthcoming with the info. We once again had to email the owner and ask where it was, and she did not know. Finally another week later they were arranging shipping. And once again the owner could not give us an ETA of arrival or where it is or how it was sent and did not obtain a tracking number. Finally it arrived in Week 16. We requested the owner to meet with us to discuss this issue as it took over double the length of time quoted. She refused, gave us a $100 off. The owner thinks customer service is responding to emails. She only sent us one email proactively, and failed to keep us updated. The employees at the store have no authority to check on any of the orders so can't really help you with your questions; they can only take your money. I would NOT recommend buying through this company, and will not be buying from them again.

Great staff here, we got our awesome fire table here and we love it. We can't wait to come back for…read moremore stuff. I think it was Miranda who helped us out and she was great!

good range and nice store lots of family stock in there . Prices a bit high and some stuff you can…read moreget elsewhere a bit cheaper too.

Fabulous decor, ambiance and customer service, this IS Kamloops best gift shop and home decor…read morestore. Gorgeous artwork, candles, furniture, knickknacks, artificial plants, gifts, jewelry, even clothing! The perfect place to pick up a gift for yourself or someone you care about! Displays and Decour is always changing too! A fun place.

Great shop for farmhouse and country decor but I wish they supported more local artisans. So much…read moreof their stuff comes from China, Indonesia etc and it would be great if they sold items from more local talents.

No complaints. Lots of free parking. But selection of all kinds of plants and home decor…read more40% off tropicals sale today, Yahoo. Nice bedding plants in the spring. I think they even have Hot Tubs. too

Horrible telephone services no one answers…read more both calles go to answering machine website is nice but doesn't show links for everything else they sell there unless I'm on wrong site.

Beautiful,beautiful, beautiful! I love this place for furniture, home decor,art,candles, fabrics…read morefor furniture choices, etc. They even have Christmas decorations. How about a neat leather purse? Throws, covers, dishes.....

From the owner: Located in the Okanagan Valley, The Room Collection is Vernon's most inspiring, stylishly stocked…read morehome decor and furniture store. From unique wall art to custom upholstered furniture, from locally made gifts to bed linen, lighting and candles, you'll find a fabulous range of beautiful things.

I had my patio set cushions recovered a few weeks ago and was so impressed with Dan. The customer…read moreservice from his team was phenomenal and they completed the project 2 weeks ahead of schedule. Very pleased with the outcome and would not hesitate to recommend Wickerland to anyone! D. Ratz

Wicker land has been my go-to place to get outdoor furniture. Dan and staff at Wicker land are…read morehelpful and courteous. Its amazing to see what a great outdoor look can be achieved with a little help from these guys.

If I could rate my experience shopping there a negative I would give them a -10. Went shopping for…read morea sectional during the boxing day mark-down sale and spotted one I liked when walking around with the sales person. He said all they had was the floor model and it was discontinued but he could give me a good price on the floor model. He came back and said $1100 but I had to buy it by the end of the day for that price. It sounded great and I was considering if it would fit in my space, when he said, just a moment he had to check something. He came back and said so sorry, but he made a mistake, it was two pieces so would cost $2300 but they had some in the warehouse and he would give me a brand new one for that price. I liked it so said ok. When I went to pay, I was passed off to another sales person who struggled with entering it in the computer and they had a discussion about something being wrong. I said I would go do an errand and come back in 30 minutes. The original sales man was around when I came back and I spoke to him, and he asked how I was doing, I said you tell me, is everything alright? He said it would be and walked past and gave me a bottle of water and dissapeared, not to be seen again. Now a third salesperson got involved and said that the sectional I wanted was actually four pieces and they were $1100 each piece, that being full retail price. So much for boxing day sales! Which made me think, none of the furniture was marked with a marked-down price? So in the end I got jerked around for over two hours over a sectional with a price that went from $1100 to $4400 before I could buy it. Talk about bait and switch! Disgraceful service. Shoppers beware of this scam.

From the owner: Discover the latest styles of furniture and a wide variety of mattress selections at Ashley. We are…read morecommitted to combining the latest trends with innovative technology to offer you the very best in design. With unmatched prices and exceptional quality, Ashley is your ultimate destination for creating a comfortable and stylish living space. Choose from our diverse range of options to find the perfect furniture and mattress selections that suit your style and needs.