Very helpful staff and amazing customer service!!i highly recommend this company especially because…read moreits a family business

Very helpful staff and their prices are amazing, their sales team and delivery team are very…read moreprofessional

Not an oversized store. There is ample parking out front and the store is easy to get to from…read moreBayview. The staff was quite knowledgable about there product and didn't try to up sell us. Quick free delivery is always a plus. Good shopping experience.

We visited this liquidation store on November 23rd & loved it! It was a complete surprize. It is…read moreclean & well-stocked. Prices are good & many good brands. Staff were pleasant too. Lots of good brand clothes, shoes & linens. We will be back soon.

DO NOT BUY HERE !!! THIS PLACE IS A COMPLETE SCAM !!!! This is a scam, I ordered on line and…read morereceived a broken unit, which was not in a shipping box, very old, with visible usage signs, bumped, cracked, with visible broken components. The unit was clearly in unusable condition, that was not at all the unit that was shown on the picture. I sent pictures of the unit to show that it was broken. I was asked to send the unit back to get the refund. Once unit was sent back, I received an email detailing a completely different unit, and refusing to refund the broken unit. This place is SCAM, do not order from this place !!! unless you want to loose your money. Not only do they send you junk, they have you pay for the return of the broken unit and then refuse to refund you !!!

I'm soo pleased with the customer service here. They have wonderful customer service. They are…read moreprompt when they say they are coming with your delivery. Love this place. Such such friendly staff. The delivery guys are soo nice . I would recommend this place to all my friends.

I looked at all the big box stores for a mattress. They had all their slick sales techniques,…read moregimmicks and promotions, but lacked the one thing that matters, honesty. We were looking for a mattress that suited us, not the one being pushed this month by the manufacturer. We were treated as vaulted customers and they took a genuine interest in our needs.

Excellent workmanship. Very nice people. My couch looks sensational. The price was terrificread more

We recently purchased the Pasadena 6-Piece Reclining Sectional with Left-Facing Chaise (with an…read moreadditional seating piece and the 5-year warranty) from the Newmarket location at the end of July. We moved into our first home at the end of August, and the couch was delivered on September 3rd, 2025. After only a few days of use--trying different configurations and adding pillows--we realized it wasn't the right fit for us. The couch itself is decent, but not what we expected. Because of the U-shape, a lot of seating space is lost compared to a standard corner sectional. The cushions also feel narrower, and the depth isn't as comfortable as we had hoped. Overall, while it's usable, it simply doesn't suit our needs or space. When we contacted customer service, we were shocked to learn that Leon's does not allow returns or exchanges without a 50% restocking fee. We had owned the couch for less than a week, it was barely used, and it just wasn't what we expected--yet this was the only option given. The representative we first spoke with said she would escalate the issue to a manager. Two days later, she called back to confirm that the 50% restocking fee was the best they could do. This gave us the impression that customer satisfaction is not a priority, only making the sale. What should have been an exciting milestone as new homeowners has instead turned into an unnecessarily stressful and frustrating experience. To make matters worse, we weren't even asking for a refund--we wanted to exchange the sectional for a different couch at Leon's, one that was actually more expensive. Unfortunately, the store we visited to inquire about the exchange explained that since each Leon's is franchise-owned, they could not process a return or exchange for an item purchased elsewhere. As a customer, however, Leon's should feel like one unified brand. Instead, this policy has left us feeling alienated from the company as a whole. On Friday, the manager called and spoke to my boyfriend, but nothing changed. By Sunday, I called again and spoke with a more understanding representative, who admitted the situation was out of his hands (since it had already been escalated to a Store Manager) but assured us the Store Manager would return the call. Overall, this experience has left a very negative impression. Not only will we no longer be purchasing the more expensive couch we were prepared to buy, but we will also be avoiding Leon's entirely in the future--and we will be sure to share our experience with others so they are aware of these policies before making a purchase. Update: The Store Manager did not call at the promised 11:30am. I called back at 12:00pm and was told she was on another call but would return mine. She eventually called at 1:30pm, but since I was at work, I asked if she could call the next day after 2:40pm. She called exactly at 2:40pm, and we went through the same conversation again. She remained firm that the only option was a 50% restocking fee. When we asked to speak with her superior, she insisted multiple times that she was the Store Manager and that there was no one above her at the store level. We explained that we wanted to escalate beyond the store to someone at corporate. Eventually, she provided us with the corporate contact number. I called and was forwarded to the complaints department, where I left a message. About 35 minutes later, someone from that department called me back and left a very pleasant voicemail (I was on another important call at the time). I returned her call within 20 minutes and left a message in response. That is where things currently stand. Will edit post to include updates as they come.

Absolutely horrible customer service. Bought a Maxwell power reclining sofa, only 2 get two…read more.. that is correct, not one, but two defective couches! The first couch the bracket/bar was installed incorrectly underneath the couch so every-time it reclined from lower to seating position it caught and jolted slightly. Secondly, they installed the wiring in the wrong spot so every-time it reclined, it was sawing away at the protective cover of for the wiring! I spoke to the manager of the Newmarket location who blew it off like it was no big deal and offered to replace it with a new Maxwell or pick something else. I was VERY hesitant about getting another of the same, but caved in. Boy, what a mistake this way! The second recliner came and it had 3 separate issues! Firstly, Vynew (the company that fixes the couches/recliners) had to completely tear apart one of the cushions (ripping out the staples and stapling the plywood type material to the wooden frame of the cushion because it was rattling like a bat out of hell. He also had to adjust all the twister bolts in the arm cushions which were loose, however, the worst of all.. when they built the couch they put the screw holes in the bottom frame/bar at incorrect distances so I have a massive gap between my couch (you can put your arm through the couch!). I requested a call from Corporate office (since I had tried calling the store manager multiple times and got nothing back) but instead the store manager finally called back. Her solution was giving me my money back and I can either pick another couch or 'shop elsewhere' as if it was no big deal they had sold me 2 completely defective products. I literally had to argue even just to get an apology! I told the manager this was not good customer service, and as a new Leons customer I was greatly disappointed but its like she was trying to rush the conversation off the phone. This is completely unacceptable, and there is no accountability here. 2 defective couches, and having to argue for the last 4-5 weeks is a joke! They even tried to tell me I declined 'repairs' even though the technician told me it was not repairable! This is the type of company you are dealing with! No accountability! AVOID AT ALL COSTS.

Mike personally delivered the three mattresses that we bought…read more He had to go through a half block construction zone. It was a pleasure dealing with him and we are very happy. I can highly recommend. Thanks Mike. Don Scanlan

Absolutely love this place. We have gotten all our mattresses from here for both our trailer (…read morecustom made ones ) and for our home. They are always so helpful when deciding on the best fit and super friendly and very quick in getting what we need. Highly recommend going here. We will never go anywhere else.

Why did the owner of Nine Clouds Beds & Mattresses just spend several hours of his time emailing me…read moreback and forth about Sleep Number beds KNOWING that I wouldn't be buying from him because he's 6 hours away from me AND willing to find me someone who is local to me that can give me mattress recommendations that's not a chain....all because of a blog post he made 7 years ago that initiated my contact with him. LOVE THIS!!! THIS is what being a business owner is about, THIS is the individual attention that EVERY person gets, whether they buy from you or not. You DO NOT get this from box chain stores. #buylocal #supportsmallbusiness #momandpop #ninecloudsbeds #seriousbusinessowner #customerservicegalore #ThereAreNoSleepNumberBedsInCanadaAndIAmSad

Came here to get a specialized bed, there were so many to choose from on the website when I was…read moreoriginally looking for one so I came in. Will was great to speak to and very helpful. There are recommendations for each condition or symptoms on the website which I was very pleased to see and all were helpful. I went in and ordered my bed. They delivered it and set it all up which I was very pleased about. If you are looking for a specialized bed at a great price - this is the only place you should be looking. Thanks to Bill and the team I now will get a great nights sleep forever!!

ABSOLUTELY THE WORST store to deal with. beds don't work properly and they installed it incorrectly…read moreand the lied about the return policy and won't give us our money back. $8,000 dollars down the drain. DO NOT BUY FROM THEM!!!

$70 for a twin sized mattress! Granted that I was buying for a kid, who is light and has no back…read moreproblem, so I focus on getting something to tie him over to end of high school, upon which he would get a new mattress to head off to university. For $70, the quality and firmness is very good. The mattress is even flip-able, a feature that is not common nowadays, and can extend the useful life of the mattress. The second reason for the 5 stars rating is the selection. There are 3 models of twin mattress in the showroom. All of them are within my budget of $200. The nicest one costs $200, and it looks like something that would cost more somewhere else. I went to another mattress stores before I came to Springmade. There was only one mattress on sale under $200. One note to people interested in buying a mattress at Springmade: all the prices are HST inclusive, and you can pay by major credit cards. Joe is the owner. If you want to, you can negotiate the price with him directly. I didn't bother to negotiate cause $70 was cheap enough. Thank you, Yelp, for leading me to Springmade.